Category: Enterprise Product Services

What is Outsourcing Enterprise Support? Outsourcing enterprise support involves contracting a third-party vendor to manage and maintain certain IT functions, operations, or business processes traditionally handled internally. This includes services like a help desk, desktop support, network administration, Business Process Outsourcing, and IT & application support.  Challenges in Outsourcing Enterprise Support While OES offers numerous

What are Enterprise IT services? Enterprise IT services are a set of hardware, software, and other IT services designed to meet the IT requirements of an organization. It involves the use of IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organization, including human resources, legal, marketing, facilities,

What is the Product Experience Lifecycle? The product experience lifecycle refers to the totality of a user’s interactions and encounters with a brand, product, or application throughout their journey. A subset of customer experience (CX) is focused on Product Experience (PX). Challenges o Navigating the product life cycle can be challenging due to various factors

What is Outbound Sales? Outbound sales is a proactive sales methodology that involves actively reaching out to potential customers through various channels, such as email, phone, and social media. It aims to initiate contact, generate leads, and ultimately drive conversions.  Challenges This method presents a unique set of challenges that businesses must navigate to achieve

What is Outsourcing Lead Generation? Lead generation outsourcing involves delegating the responsibility of building your sales pipeline to a third-party company. These third-party providers employ various strategies, including cold calling, email marketing, content marketing, and product/service promotion, to generate leads for a business. Challenges in outsourcing lead generation While outsourcing offers numerous benefits, it also

What are On-demand Experts? On-demand experts refer to a global network or community of professionals with whom enterprises can engage on an on-demand basis. They offer specialized knowledge, niche skills, and support without being full-time employees or having long-term contracts.  Challenges in on-demand expert While employing on-demand experts offer significant advantages, certain challenges must be

What is Automated Customer Engagement? Automated customer engagement (ACE) encompasses the strategic utilization of technology to actively establish, nurture, and manage customer interactions across various touchpoints. It leverages automation tools to streamline, automate, and measure omnichannel digital marketing tasks and workflows, enhancing operational efficiency and customer satisfaction. Challenges in automated customer engagement While ACE offers

What is the total cost of ownership reduction? Total Cost of Ownership (TCO) encompasses the aggregate expenses incurred throughout an asset’s lifecycle, including acquisition, operation, maintenance, and disposal. TCO helps arrive at the overall cost of an asset and, hence, is accurate for determining ROI. Total Cost of Ownership Reduction is a strategic approach to minimizing