Join Our Team

Location: Outbound Sales Account Executive
Work Location: Ultrapark I, La Aurora, Heredia
Experience: 1-3 Years, Outbound sales
Education Qualification:  Any Degree
No of Openings: 20

Roles and Responsibilities:

• The Outbound Account Executive will bring the local and regional small and mid-size restaurant merchants onto project’s  platform to increase the overall selection in the U.S. market for our customers.
• You’ll be focused on leading the sales cycle, discovering needs and decision drivers, communicating value for the restaurant and closing partnerships with prospective merchants, while promoting and representing the DoorDash brand in a positive and professional manner.
• This is an acquisition, cold calling role, utilizing a targeted lead list provided to the AE.
• Help transform the way restaurants monetize through our on-demand delivery service
• Create a great first impression with merchants and build a pipeline of qualifi ed leads
• Lead the full sales cycle while closing transactions to attain new business from small to mid-size merchants
• Master email marketing automation tools to creatively engage prospects
• You enjoy the hustle required, making a high volume of calls daily, to help merchants grow their businesses
• Be a key part of our core DoorDash business, gaining crucial insight with a path to grow into a variety of other roles within the company

Required Skills & Desired Skills

• Proficiency in English Level >B2+ 
• Active listening
• Creative, persistent, and passionate about sales
• Salen mindset
• Critical thinking
• Speed to solution

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Python API Developer
Location: Chennai
Experience: 8 to 12 Years
Education Qualification: Any graduate

Roles & Responsibilities:

• Adhere to estimates for completing features/user stories.
• Develop and maintain unit tests for code components.
• Write well-designed, testable, scalable, and efficient code following software
• development best practices.
• Collaborate and communicate effectively with cross-functional teams and
• stakeholders.
• Participate in the Agile/SCRUM development process as an individual contributor,
• including sprint planning, task estimation, and daily stand-ups.
• Create and maintain technical documentation for reference and reporting.

Required Skills:

• Familiarity with asynchronous programming in Python is a plus.
• In-depth knowledge of RESTful API design principles.
• RESTful API development using Python frameworks with FastAPI, Flask.
• Strong understanding of Core Python and Object-Oriented Programming (OOP).
• Proficiency in at least one RDBMS such as PostgreSQL, MySQL.
• Comfortable working with SQL queries, stored procedures, functions, and database
• optimization.
• Solid understanding of version control systems like Git.
• Familiarity with Agile development methodologies.
• Experience with unit testing frameworks such as Pytest, unittest, or nose.
• Experience with ORMs like SQL Alchemy is a plus.
• Experience with Redis, Amazon S3, or Amazon SQS is a plus.

Job title: Automation Test Engineer
Location: Chennai
Experience: 8 to 12 Years
Education Qualification: Any graduate
No of openings: 5

Roles & Responsibilities:

• Performing automated testing using cypress.
• Integration of Test Scripts with the Continuous integration tool such as Jenkins.
• Designing, developing and supporting frameworks for our test infrastructure and
• providing automation expertise to our development teams Contributing toward
• predictable delivery of quality releases
• Write requirements and create scenarios for performance and load testing
• Creation and maintenance of test data, tools and scripts.
• Create test plans and suites from the user stories defined by product owners.
• Review test plans and cases with developers and product owners.
• Writing and maintaining test scripts
• Execute test plans and conduct manual functional and exploratory testing.

Required skills:

• Candidate must have experience/knowledge of testing on web-based and mobile applications.
• Expertise in Cypress tool for automation testing
• Should have a good understanding of Software Testing Life Cycle
• Demonstrate the ability to derive the Test Scenarios from the Business Requirements.
• Demonstrate working understanding in Test Design and writing detailed test cases based on user scenarios.
• Develop, document, and maintain functional test cases and other test artifacts like the test data, data validation.
• Strong knowledge of software QA methodologies and processes.
• Responsible for performing test execution and test analysis.
• Strong proficiency in Functional / Regression / Retesting / UI / Usability / Cross Browser testing.
• Good reporting & documenting skills.
• Experience working in an Agile/Scrum methodology.
• Experience working in Azure DevOps or Jira

Job title: IT Help Desk Analyst
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1-3 years of Experience in IT Help Desk
Education: High School

Roles and Responsibilities:

• Provide first-level support via calls, emails, and tickets with a goal of first-call resolution
• Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more
• Perform SOP-based triaging and escalate complex issues to advanced teams
• Maintain and contribute to our knowledge base
• Deliver clear remote troubleshooting and guidance

Required Skills & Desired Skills

• Must have 1 – 3 years of experience in technical service desk support in BPO Industry
• Must have Hands-on with Windows, Linux, and Mac OS
• Must have knowledge/experience of office tools, printers, scanners, network security & antivirus
• Strong problem-solving and multitasking skills
• Customer-focused with excellent communication skills
• Experience with Microsoft rollouts, EMR systems, Adobe products & HR apps
• Willingness to work in night-shift schedule