Join Our Team

Job title: Customer Service Representative
Work Location: Barranquilla, Colombia
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Handle incoming in a timely manner.
• Create support tickets and escalate cases to Tier 2 as needed.
• Manage cases, emails, and chats simultaneously.
• Follow communication scripts when addressing different topics.
• Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by going the extra mile.
• Maintain clear records of all conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• Bachelor’s Degree  
• 1 year of experience in Customer Service or a similar role.

Location: Senior Integration Specialist
Work Location: Bogotá, Colombia
Experience: : 6-7 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Build and enhance integration solutions across global systems
• Manage data exchange, file transfers, encryption/decryption
• Transform and monitor documents across multiple platforms
• Troubleshoot and resolve integration and communication issues

Required Skills & Desired Skills:

• English Language with B2/B2+. 2(6–7 years in Integration Development)
• Proven expertise in (Pipelines, Mapper, Orchestration, C# Functions, XML)
• Strong C# and SQL development experience
• Hands-on with XML/JSON, WCF, REST APIs, PowerShell, AZDO/TFS, Git

Location: Human Resources Analyst
Work Location: Barranquilla, Colombia
Experience: 3 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Partner with leadership to design and execute employee engagement programs that enhance organizational culture and experience.
• Develop and execute wellness activities, including sourcing providers, managing budgets, and bringing innovative ideas that improve workplace climate and operational performance.
• Conduct 1:1 check-ins with employees as needed, and promote initiatives to improve communication, recognition, and well-being.
• Measure and report on the impact of wellness and engagement initiatives.
• Support the design and execution of engagement programs, events, and initiatives aligned with business objectives.
• Partner with HR leaders to promote a culture of belonging, recognition, and continuous feedback. conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 3 years of experience in Human Resources and Employee engagement.

Location: Outbound Sales Account Executive
Work Location: Ultrapark I, La Aurora, Heredia
Experience: 1-3 Years, Outbound sales
Education Qualification:  Any Degree
No of Openings: 20

Roles and Responsibilities:

• The Outbound Account Executive will bring the local and regional small and mid-size restaurant merchants onto project’s  platform to increase the overall selection in the U.S. market for our customers.
• You’ll be focused on leading the sales cycle, discovering needs and decision drivers, communicating value for the restaurant and closing partnerships with prospective merchants, while promoting and representing the DoorDash brand in a positive and professional manner.
• This is an acquisition, cold calling role, utilizing a targeted lead list provided to the AE.
• Help transform the way restaurants monetize through our on-demand delivery service
• Create a great first impression with merchants and build a pipeline of qualifi ed leads
• Lead the full sales cycle while closing transactions to attain new business from small to mid-size merchants
• Master email marketing automation tools to creatively engage prospects
• You enjoy the hustle required, making a high volume of calls daily, to help merchants grow their businesses
• Be a key part of our core DoorDash business, gaining crucial insight with a path to grow into a variety of other roles within the company

Required Skills & Desired Skills

• Proficiency in English Level >B2+ 
• Active listening
• Creative, persistent, and passionate about sales
• Salen mindset
• Critical thinking
• Speed to solution

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product