Join Our Team

Job title: Japanese Customer Service Representative
Location: East Gate Business Centre
Experience: 1 year
Education Qualification: High school Degree

Roles and Responsibilities:

• Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels.
• Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols.
• Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided.
• Collaborate with internal teams to ensure consistent service delivery and customer satisfaction.

Required Skills & Desired Skills:

• Proficiency in Japanese (JLPT N1 level or native fluency).
• Willing and able to work onsite at East Gate Business Center, Antipolo City.
• Flexible to work during Japanese business hours, including weekends and holidays, as needed.
• Remote work flexibility may be offered when appropriate.

Job title: Sales Representative
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1 year of solid sales experience in BPO company
Education Qualification: High school

Overview:

Inbound calls, chat, and emails from North American cx who will inquire/purchase the DocuSign Web plan.

Responsibilities:

• 1 year solid experience in Sales in BPO company
• 1 year solid experience in an international BPO company
• Sales Experience
• Sales metrics must be in the KPI
• International center experience
• Must be amenable to do onsite training and nestring
• Hybrid set up during production

Job title: Warranty Renewal and Procurement Coordinator
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: At least 1-3 years of experience in procurement, contract management, or a related administrative function
Education Qualification: Bachelor’s degree

Position Overview:

Movate is seeking a highly organized and proactive Warranty Renewal & Procurement Coordinator to join our team in McKinley, Taguig. This role is vital in ensuring seamless coordination of warranty renewals and procurement activities. You will manage the full lifecycle of warranty contracts, coordinate with vendors, and ensure timely, accurate processing of renewals and procurement requests.

Key Responsibilities:

Warranty Renewal Management

• Manage assigned portfolios of warranty renewals, ensuring proactive follow-up and timely processing.
• Monitor renewal schedules using internal tools and systems to avoid lapses in service coverage.
• Maintain accurate documentation for all renewal actions and communications.

Vendor & Procurement Coordination

• Request and secure competitive quotes from vendors, ensuring accuracy in asset and coverage details.
• Work closely with the procurement team to prepare and submit quotes for internal approvals.
• Negotiate pricing and terms with vendors when needed to achieve cost-effective solutions.

Client & Stakeholder Communication

• Deliver approved renewal quotes and documentation to internal and external stakeholders in a timely and professional manner.
• Act as a liaison between clients, internal teams, and vendors to ensure clarity and consistency throughout the renewal and procurement process.
• Provide status updates and address inquiries promptly.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, IT, or a related field.
• At least 1–3 years of experience in procurement, contract management, or a related administrative function.
• Strong attention to detail and ability to manage multiple deadlines.
• Excellent communication and negotiation skills.
• Proficiency in MS Office tools; experience with procurement or CRM systems is a plus.

Job title: Network Engineer Tier 3
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 5 years of experience in supporting network environment
Education Qualification: Bachelor’s degree

Roles and Responsibilities:

• The candidate must be a technically oriented person with comprehensive experience in network design, implementation and troubleshooting with networking equipment, including routers, gateways, adapters, and powerline products.
• The person will be providing 3rd tier escalation support on as needed basis to address product specific issue, providing guidance to our call centers on addressing customer issues through various day to day tasks such as working hands-on with various products to reproduce, test and validate product functionality prior and post launch.
• The candidate will be handling escalated cases from level 2 as his/her primary responsibility.
• The candidate needs to have strong time management skills. The candidate will be reaching out our customer and partners when dealing with product specific issues on our large portfolio of products.
• The secondary role will be coaching/mentoring other teams on as needed basis. Manage and address requests from other support teams regarding issues, knowledge base

Principal Duties and Responsibilities:

• Review and manage 3rd level escalations support issues for various routers, gateways, adapters, powerline, and other networking devices.
• Replicate customer reported issues to provide validation of defects to engineering for repeat issue
• Participate in product testing to assist with new product releases.
• Review/validate/create internal and external documents and knowledge articles for internal and public dissemination.
• Analyze customer calls/cases to identify product problems in the field to determine core areas of improvement and prioritize core changes to support for reduction of learned issues in field
• Must have good communication ability as candidate must communicate with Customers, Partners; on as needed basis when resolving escalated cases addressed to them
• Create Knowledge base articles and implement process plan to address common issues
• Maintain Support Lab equipment.
• Product development assistance to prevent issues or call generation
• Implementation of Projects to improve support
• Attend weekly meetings for Support Improvement objectives

Required Skills:

• BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar with Netgear Products at high level.
• CCNA certified or equivalent experience in networking.
• Must demonstrate understanding of network topologies, as well as network implementation and design.
• Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.
• Must have in-depth knowledge of network and routing protocols.
• Must have experience with MS-Window/Linux networking applications.
• Candidate must have excellent communication and presentation skills, both oral and written.
• Must have excellent analytical, organizational, prioritization, and time management skills.

Job title: Technical Support Role
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: With 6+ months solid experience in CSR or Technical Support Environment
Education Qualification: High school

What we need:

• At least 1 year of proven customer support + technical experience and good tenurity
• Excellent interpersonal skills
• Proficiency with Microsoft Office
• Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
• Candidate can perform assigned tasks and projects quickly, accurately and expert!
• Can start ASAP
• Amenable to work on a shifting schedule
• Willing to work on site in McKinley, Taguig