Join Our Team

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience:  2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification:  University degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
• Advanced Oral English, Microsoft 365/Google Workspace, Salesforce.com or any other CRM system

Job title: Contract Requirements Analyst
Work Location: Ultralag, Heredia – Hybrid
Experience: 3+ years in channel programs, partner operations, or compliance-related roles
No of openings : 1
Education : Bachelor’s degree or equivalent experience in Business, IT, Operations, or a related field

Summary:

The Requirements Analyst – Partner Services plays a critical role in enabling and supporting partner-delivered services by managing program requirements, compliance tracking, and reporting. This role serves as a bridge between internal stakeholders and external partner organizations, ensuring partners meet service specialization and enablement requirements. The ideal candidate is highly organized, customer-focused, and experienced in program management, compliance tracking, and cross-functional collaboration within a fast-paced, global environment.

Roles and Responsibilities:

• Administer service specialization programs, including requirement tracking, reporting, and partner communications.
• Monitor and report partner compliance at both individual and partner-entity levels, serving as the single source of truth for program status.
• Collaborate with cross-functional internal teams to support day-to-day program operations.
• Assist with onboarding and development of new service partners by clarifying recommended training paths, certifications, and exams.
• Act as the primary point of contact for account teams and partner organizations regarding program requirements, processes, and related inquiries.
• Support process improvement initiatives, including automation and system enhancements, in collaboration with IT, operations, and delivery teams.
• Contribute to program planning, promotion, education, and internal enablement efforts.
• Maintain accurate documentation and reporting to support leadership visibility and decision-making.

Required Skills:

• 3+ years of experience in channel programs, partner operations, or compliance management, preferably within IT infrastructure or services environments.
• Proven experience managing partner enablement programs and compliance reporting.
• Strong project and program management skills with the ability to handle multiple initiatives simultaneously.
• Experience working with enterprise systems and platforms such as Salesforce, ServiceNow, Tableau, or similar tools.
• Excellent organizational skills with strong attention to detail.
• Strong written and verbal communication skills, with the ability to engage effectively with partners, customers, and internal stakeholders.
• Ability to thrive in a fast-paced, global environment with shifting priorities.

Desired Skills:

• Experience supporting professional services, technical services, or partner-delivered service models.
• Background in business process improvement or operational optimization.
• Familiarity with compliance frameworks or partner governance models.
• Strong analytical skills with the ability to translate data into actionable insights.

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai and Hyderabad 
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job title: Retail Customer Support Representative – Bilingual
Work Location: Terracampus, Tres Rios, Cartago.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Salesforce Marketing Cloud (Pardot) Expert
Location: Bangalore (Hybrid)
Experience: 2-5 years

Position Overview

• We are seeking a skilled Salesforce Marketing Cloud (Pardot) Expert Professional with strong marketing expertise to lead the end-to-end deployment, configuration, and optimization of Pardot within our organization.
• This role blends technical proficiency with strategic marketing insight to ensure successful marketing automation, streamlined lead management, and alignment with sales and marketing goals.

Key Responsibilities

Pardot Implementation & Configuration

• Lead full-cycle implementation of Salesforce Marketing Cloud Account Engagement (Pardot), including discovery, solution design, configuration, testing, deployment, and training.
• Set up and configure Pardot Business Units, connectors, user roles, scoring & grading rules, page actions, and automation rules.
• Build and optimize Engagement Studio programs, email templates, landing pages, forms, and campaigns.
• Integrate Pardot with Sales Cloud, ensuring proper field mappings, data sync behavior, and lead assignment rules.

Marketing Automation Strategy

• Partner with marketing teams to translate business objectives into scalable automation workflows.
• Develop lead nurturing and lead scoring models to enhance customer journeys and improve lead quality.
• Provide guidance on marketing segmentation, personalization, and journey-based engagement strategies.
• Advise on best practices for email marketing, compliance (CAN-SPAM/GDPR), and data hygiene.

Analytics & Optimization

• Build dashboards and reports in Salesforce/Pardot to track campaign performance, lead funnel metrics, and ROI.
• Monitor and optimize engagement programs, email deliverability, and conversion paths.
• Conduct A/B testing and provide data-driven insights to improve marketing effectiveness.

Cross-Functional Collaboration

• Work closely with sales, marketing, and operations teams to ensure alignment on processes and data flows.
• Provide documentation, training, and ongoing support to internal stakeholders.
• Collaborate with technical teams (Salesforce admins, developers, IT) to troubleshoot issues and support platform enhancements.

Requirements

Technical Skills

• 2–5+ years of hands-on experience implementing and managing Salesforce Marketing Cloud Account Engagement (Pardot).
• Strong understanding of Salesforce Sales Cloud, campaign management, lead lifecycle, and CRM data structures.
• Proficiency in Pardot assets: landing pages, forms, automation rules, completion actions, Engagement Studio, and connectors.
• Comfortable with HTML/CSS for email and landing page adjustments (nice to have).

Salesforce certifications preferred:

• MCAE/Pardot Specialist
• MCAE/Pardot Consultant
• Salesforce Administrator (bonus)

Marketing Knowledge

• Solid understanding of digital marketing, email marketing best practices, and customer journey planning.
• Experience with segmentation, personalization strategies, and marketing metrics.
• Ability to translate marketing goals into automated customer engagement programs.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects and deadlines in a dynamic environment.
• Detail-oriented, process-driven, and proactive.

Preferred Qualifications

• Experience with B2B marketing environments or account-based marketing (ABM).
• Knowledge of data governance, lead routing strategies, or revenue operations.
• Familiarity with marketing tools such as Google Analytics, advertising platforms, or CMS systems.