Careers at Movate – Costa Rica

Job title: Full-stack Engineer with AI
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Lead by example by delivering great, scalable, well-tested code to add new features to the platform.
• Collaborate with product management, UX/usability/front-end specialists, QA testers, and our internal users to deliver a world-class User Experience across multiple platforms for multiple services
• Comfortable working independently, within a team and across multiple teams to ensure that we deliver the best customer experience for our services.
• Performance optimisation and problem diagnosis;
• Designing/Developing for high-availability;
• Designing/Developing and testing new features;
• Supporting release and documentation of developed features
• Estimating the effort required to develop and implement;
• Help defining coding standards and development processes;
• Provide out of hours support as part of an on-call rotation

Required Skills & Desired Skills

• Strong programming skills with Go and Java for backend services
• Strong experience with JavaScript, Typescript and front end frameworks (Vue Js ideally but React experience will be useful)
• Strong understanding of responsive web design principles, cross-browser compatibility, and accessibility standards (e.g., WCAG).
• Proven experience of developing and maintaining enterprise grade systems at scale
• Experience with building REST/HTTP based services
• Proven experience building AI driven solutions. This could include the use of agentic AI or other machine-learning based applications. The ideal candidate should be fully conversant in how these technologies can be applied and up-to-date with the current state of the sector as a whole. Use of the AWS AI solutions would be a huge bonus (Bedrock, Sagemaker etc).
• Experience dealing with highly concurrent, distributed architectures/systems
• A keen sense of seeing things from our customers’ point of view
• A drive to always leave things better than how you found them. That applies to code, processes, interactions with people and every other aspect of your work life.
• Understanding of UX Design, experience with delivering SaaS-based products, and a passion for learning new technologies are a plus.
• Willingness to get hands dirty and not afraid of low level details;
• Ability to effectively communicate problems and solutions to the different team members.HTML and CSS3
• Cloud experience (ideally AWS)
• SRE exposure

Job title: Backend Engineer with Java and/or GO
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Design, develop, test, and maintain scalable backend systems using Java and Spring. Implement and optimize microservices architectures deployed on AWS.
• Own end-to-end delivery of features and improvements, from design through deployment.
• Collaborate with cross-functional teams including frontend developers, DevOps, and product owners.
• Troubleshoot, debug, and resolve issues in complex distributed systems.
• Write and maintain automated tests to ensure code quality.
• Participate in Agile ceremonies and contribute to continuous improvement of development processes.

Required Skills & Desired Skills

• Minimum 4 years of software development experience.
• Strong proficiency in Java and Spring ecosystem (Spring Boot, Spring Cloud, etc.).
• Hands-on experience with AWS cloud services and architecture (e.g., EC2, S3, Lambda, RDS).
• Solid understanding of microservices design principles and REST API development.
• Experience with Agile software development methodologies (Scrum, Kanban).
• Excellent problem-solving and analytical skills.
• Experience with debugging and maintaining complex systems.
• Familiarity with version control systems, preferably Git.
• Good communication skills and ability to work effectively in a remote or distributed team environment.

Nice to Have

• Experience with containerization and orchestration tools such as Docker and Kubernetes.
• Familiarity with CI/CD pipelines and automation tools.
• Knowledge of Spring Security, Spring Data, or other Spring projects.
• Experience working with monitoring, logging, and observability tools on AWS.
• Continuous learner, staying up to date with cloud-native and backend technologies.

Job title: Security DevOps Engineer
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Deploy, manage and improve our internal container registry
• Build automations around detecting, patching and preventing security vulnerabilities in the whole cloud platform
• Assist in risk assessments and audits
• Create solutions for resource isolation, multi-tenancy and RBAC
• Provide documentation, coaching and trainings for long-term improvements in the security culture

Required Skills & Desired Skills

• At least 6 years of professional experience as a DevOps/SRE in public cloud environment
• Experience running security-related projects in public cloud and k8s environment
• Experience deploying and managing container registries, preferably Harbor
• Experience in managing security aspect of container ecosystem, including lifecycle management
• Working experience with distributed k8s environments (10+ production clusters)
• Strong familiarity with AWS, especially at the networking area
• Experience improving container-related performance, security and risk management in the entire SDLC

Nice to have:

• CKS certification
• AWS certification

Job title: Java Backend Software Engineer
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Design and build systems which add features to our fraud prevention platform
• Work with the Product team to define requirements, then iterate based on customer feedback
• Write efficient and scalable code, in well-tested systems, running on public cloud infrastructure
• End-to-end ownership of what you ship, from architecture discussions through implementation to monitoring in production

Required Skills & Desired Skills:

• Excellent software engineering skills in Java
• An excellent practical understanding of high performance distributed computing
• A strong focus on testing, with a customer-first mindset
• Experience of multi-threaded, 3-tier architectures, web services and caching
• Experience dealing with event-driven pipelines
• Willingness to learn and use different technology/programming languages Experience integrating with Machine Learning systems to deliver product features
• Ability to lead a project within the team
• AWS with Terraform
• Redis
• Kafka

Job title: GenAI Tooling Engineer
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Work directly with developer and platform teams to design, build, and integrate GenAI solutions into engineering workflows (CI/CD, IDE extensions, test automation, documentation, code reviews, bug triage).
• Prototype and deploy GenAI-powered tools, APIs, and plugins to accelerate developer productivity.
• Implement retrieval-augmented generation (RAG) pipelines, embeddings, and vector databases to support contextual developer assistance.
• Evaluate and productionize GenAI models and APIs (e.g., OpenAI, Anthropic, AWS Bedrock, GitHub Copilot).
• Automate developer workflows using GenAI-assisted scripts, bots, and pipelines.
• Collaborate with security, legal, and compliance teams to ensure safe, responsible, and compliant AI usage.
• Collect and analyze developer productivity metrics to measure impact and iterate on solutions.
• Stay current on GenAI trends and bring practical, emerging capabilities into the organization.

Required Skills & Desired Skills:

• 5+ years in software engineering, platform engineering, or developer productivity roles.
• Hands-on experience implementing GenAI solutions in enterprise or production environments.
• Proficiency in Python and ideally Go, Node.js, or similar.
• Strong understanding of APIs, cloud services (AWS preferred), and containerized environments.
• Experience working with LLMs, embeddings, vector databases, and RAG systems.
• Familiarity with developer workflows, CI/CD, Kubernetes, and developer tooling ecosystems.
• Practical experience with GenAI integrations (e.g., GitHub Copilot, OpenAI, AWS Bedrock). Desirable
• Experience building developer tooling, plugins, or extensions.
• Knowledge of prompt engineering best practices and model fine-tuning.
• Understanding of data security, compliance, and responsible AI.
• Prior experience in a DevEx, developer enablement, or productivity-focused role.

Job title: AI Python MCP Software Engineer
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Collaborate with Product, Architecture, and Security to define the end-to-end solution for MCP-based exposure of APIs
• Design, build, test, and deploy MCP servers and supporting services in Python (and other languages as needed)
• Integrate LLMs, AI agents, and tool orchestration frameworks with internal communications capabilities
• Implement strong security, authentication, authorization, rate limiting, and auditability patterns for AI-driven execution
• Establish robust testing strategies: unit, contract, integration, load, and chaos tests

Required Skills & Desired Skills:

• Excellent software engineering skills in Python
• Experience designing, building, and operating cloud services on AWS
• Strong understanding of AI concepts: LLMs, prompt orchestration, tool calling, retrieval augmentation, agent frameworks
• Working knowledge of (or strong interest in) MCP (Model Context Protocol) servers and emerging AI interoperability standards
• Deep focus on software security: threat modeling, least privilege, secrets management, secure API design, supply chain considerations
• A test-first mindset: unit, integration, contract, and automation testing at scale
• Ability to learn and apply multiple languages or stacks pragmatically (e.g., TypeScript, Go, Java)
• Entrepreneurial mindset: bias for action, ownership, iterative delivery, outcome focus

Job title: GenAI Enablement Lead
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Develop and execute a strategy to drive GenAI enablement across the engineering organization by leading a cross-functional community focused on experimentation, knowledge sharing, and adoption of Generative AI tools and practices.
• Identify and prioritize use cases that drive measurable improvements in productivity, quality, and developer experience.
• Define the roadmap for GenAI tools, integrations, and internal accelerators.
• Evaluate and pilot GenAI tools, models, and APIs (e.g., OpenAI, Anthropic, AWS Bedrock, etc.).
• Build and maintain prototypes, plugins, and integrations with internal platforms (e.g., CI/CD pipelines, IDEs, generation of documentation and tests, code reviews, bug fixing).
• Design and run training, workshops, and documentation to empower engineers to use GenAI responsibly and effectively.
• Champion safe and compliant GenAI usage, including prompt engineering patterns, model selection, and usage guidelines.
• Collect feedback and metrics to iterate on tools and practices.
• Define and promote GenAI usage policies in collaboration with security, legal, and compliance teams.
• Establish governance models for data privacy, model usage, and ethical AI practices.
• Stay abreast of GenAI trends and assess emerging technologies for potential adoption. Represent the company in external forums, communities, or conferences on AI enablement topics.

Required Skills & Desired Skills:

• Excellent communication skills and the ability to translate complex AI concepts to engineering and business stakeholders.
• Demonstrated ability to drive cross-functional initiatives and influence without direct authority.
• 5+ years of experience in software engineering, developer tooling, or platform teams.
• Hands-on experience with LLMs or GenAI tools in a production or enterprise setting.
• Strong technical foundation in APIs, cloud platforms (e.g., AWS), and programming languages (Python, Go, etc.).
• Experience integrating with GenAI platforms (e.g., OpenAI, CoPilot). Desirable

Nice to have:

• Familiarity with Kubernetes, CI/CD, developer portals, and internal platform tools.
• Knowledge of security and compliance considerations around AI (e.g., data leakage, model risk).
• Experience with prompt engineering, vector databases, and RAG (retrieval-augmented generation) systems.
• Prior experience in a developer enablement, DevEx, or productivity engineering role.

Job title: Business Analyst – Engineering Transformation
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Build strong relationships with all stakeholders and foster cooperation, coordination and communication across the organization
• Define and document business requirements that support Engineering in system development and design.
• Oversee project execution, ensuring alignment with strategic goals, on-time delivery, and effective risk mitigation. This requires the ability to rapidly grasp technical concepts, shift between diverse topics, and adjust to evolving priorities.
• Compile and communicate project status updates to senior leadership, highlighting key milestones, risks, and opportunities.
• Drive collaboration across teams, fostering an environment of transparency, accountability, and continuous improvement.
• Manage critical administrative functions essential to the efficiency of the Engineering organization.

Required Skills & Desired Skills:

• 5+ years of experience successfully defining, managing, and leading projects and transformation initiatives.
• Strong technical acumen, with a solid understanding of software engineering concepts, Agile methodologies, and DevOps frameworks—enabling effective collaboration with engineering teams.
• Proven problem-solving and analytical skills, with a track record of operationalizing best practices and delivering measurable improvements.
• Excellent stakeholder management and influencing skills, with the ability to build cross-functional relationships and work effectively in a matrixed organization.
• Proficiency in project planning methodologies and tools, ensuring efficient execution and delivery of strategic initiatives.

Job title: Customer Service Representative
Work Location: Ultra Lag
Experience:  9+ months in Contact Centers
Education Qualification:  Highschool Diploma

Roles and Responsibilities:

• Receive incoming requests by telephone, e-mail and through the support portal 
• Prioritize and dispatch these calls to Technical Support Engineers 
• Notify Support Manager of critical customer issues 
• Prioritize both time and projects, work to balance resources with customer needs
• Determine the scope of technical issues 
• Monitor cases by Severity, Priority, and Age in Pure Storage’s case tracking system

Required Skills & Desired Skills:

• At least 1 year experience with phone call management, front-line IT or Support Experience 
• Focus on the customer experience 
• Excellent people and communication skills in English, both written and verbal
• Great memory skills and ability to multitask, or serialize tasks very rapidly
• Very good organizational skills 
• Able to maintain composure in stressful situations Must be willing and able to work in an open office, team environment
• Advanced English (B2+-C1)

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience:  2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification:  University degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
• Advanced Oral English, Microsoft 365/Google Workspace, Salesforce.com or any other CRM system

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Location: Outbound Sales Account Executive
Work Location: Ultrapark I, La Aurora, Heredia
Experience: 1-3 Years, Outbound sales
Education Qualification:  Any Degree
No of Openings: 20

Roles and Responsibilities:

• The Outbound Account Executive will bring the local and regional small and mid-size restaurant merchants onto project’s  platform to increase the overall selection in the U.S. market for our customers.
• You’ll be focused on leading the sales cycle, discovering needs and decision drivers, communicating value for the restaurant and closing partnerships with prospective merchants, while promoting and representing the DoorDash brand in a positive and professional manner.
• This is an acquisition, cold calling role, utilizing a targeted lead list provided to the AE.
• Help transform the way restaurants monetize through our on-demand delivery service
• Create a great first impression with merchants and build a pipeline of qualifi ed leads
• Lead the full sales cycle while closing transactions to attain new business from small to mid-size merchants
• Master email marketing automation tools to creatively engage prospects
• You enjoy the hustle required, making a high volume of calls daily, to help merchants grow their businesses
• Be a key part of our core DoorDash business, gaining crucial insight with a path to grow into a variety of other roles within the company

Required Skills & Desired Skills

• Proficiency in English Level >B2+ 
• Active listening
• Creative, persistent, and passionate about sales
• Salen mindset
• Critical thinking
• Speed to solution

Job title: Japanese Customer Service Representative
Location: East Gate Business Centre
Experience: 1 year
Education Qualification: High school Degree

Roles and Responsibilities:

• Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels.
• Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols.
• Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided.
• Collaborate with internal teams to ensure consistent service delivery and customer satisfaction.

Required Skills & Desired Skills:

• Proficiency in Japanese (JLPT N1 level or native fluency).
• Willing and able to work onsite at East Gate Business Center, Antipolo City.
• Flexible to work during Japanese business hours, including weekends and holidays, as needed.
• Remote work flexibility may be offered when appropriate.

Job title: Sales Representative
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1 year of solid sales experience in BPO company
Education Qualification: High school

Overview:

Inbound calls, chat, and emails from North American cx who will inquire/purchase the DocuSign Web plan.

Responsibilities:

• 1 year solid experience in Sales in BPO company
• 1 year solid experience in an international BPO company
• Sales Experience
• Sales metrics must be in the KPI
• International center experience
• Must be amenable to do onsite training and nestring
• Hybrid set up during production

Job title: Warranty Renewal and Procurement Coordinator
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: At least 1-3 years of experience in procurement, contract management, or a related administrative function
Education Qualification: Bachelor’s degree

Position Overview:

Movate is seeking a highly organized and proactive Warranty Renewal & Procurement Coordinator to join our team in McKinley, Taguig. This role is vital in ensuring seamless coordination of warranty renewals and procurement activities. You will manage the full lifecycle of warranty contracts, coordinate with vendors, and ensure timely, accurate processing of renewals and procurement requests.

Key Responsibilities:

Warranty Renewal Management

• Manage assigned portfolios of warranty renewals, ensuring proactive follow-up and timely processing.
• Monitor renewal schedules using internal tools and systems to avoid lapses in service coverage.
• Maintain accurate documentation for all renewal actions and communications.

Vendor & Procurement Coordination

• Request and secure competitive quotes from vendors, ensuring accuracy in asset and coverage details.
• Work closely with the procurement team to prepare and submit quotes for internal approvals.
• Negotiate pricing and terms with vendors when needed to achieve cost-effective solutions.

Client & Stakeholder Communication

• Deliver approved renewal quotes and documentation to internal and external stakeholders in a timely and professional manner.
• Act as a liaison between clients, internal teams, and vendors to ensure clarity and consistency throughout the renewal and procurement process.
• Provide status updates and address inquiries promptly.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, IT, or a related field.
• At least 1–3 years of experience in procurement, contract management, or a related administrative function.
• Strong attention to detail and ability to manage multiple deadlines.
• Excellent communication and negotiation skills.
• Proficiency in MS Office tools; experience with procurement or CRM systems is a plus.