Archives: resources
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Assess Salesforce Service Cloud Maturity
In today’s experience economy, traditional contact centers are focused on transforming themselves to elevate the customer & agent experiences and drive eciency. Many service leaders are using Salesforce Service cloud capabilities either to some extent or migrating to it. Higher ROI seems elusive for various reasons such as not utilizing their Service cloud capabilities to
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Is Your Traditional QA Ready for the Experience Era?
Today’s customers, employees and partners demand memorable experiences delivered seamlessly across channels and interaction points. “Quality” in the experience era entails UX, Quality of Service, Availability, Performance, Security, and more importantly, business impact delivered at speed and scale.
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Orchestrate Humanized CX to Drive Stellar Outcomes
Forrester predicts that 4 out of 5 CX teams will lack critical design, data, and journey skills. Experience is everything today. Customers interact with brands at multiple points during their journey. Brands must create superior end-to-end experiences that ensure customer loyalty and retention. Do away with disjointed experiences and consider customers’ experience in its entirety.
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Movate Corporate Video 2023
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Optimizing Your Salesforce Ecosystem
Optimizing Your Salesforce Ecosystem Get the maximum ROI from your Salesforce investment In today’s experience economy, the needs of customer-centric organizations with Salesforce CRMs are changing rapidly with customers opting for a very customized platform. This introduces complexities in the organization, high maintenance, increase in technical debt with low features and less user adoption. Many
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Redefining Gaming Support
The text in the image reads: Gamers love action. They also love it when they are empowered to do more. Movate helps gamers continue the action and experience by seamlessly handling behind-the-scene support through cutting-edge digital solutions. Being an industry magnet for its award-winning solutions, we bring our decade-long experience of driving digital customer experience
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How a Global Healthcare Manufacturer Boosted Sales with Movate’s Flu Outbreak Prediction Solution Using GCP
Background The client is a global healthcare manufacturer organization that supplies specialty care, vaccines, and generic medicines to over 170 countries with manufacturing sites across 32 countries. To proactively address supply chain constraints, the customer’s goal was to create a predictive global vaccine demand model, which would integrate data from flu occurrences, online behavior, vaccine
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Accelerating Your Salesforce Transformation
Movate’s Salesforce practice helps organizations attain speed, productivity, efficiency, and agility by transforming their Salesforce ecosystem through our home-grown platforms and value multipliers including consulting, migration, integration and transformation services.
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Assessing your QA maturity
In the age of connected experiences, businesses are developing & deploying applications, products and services at speed. It is critical for QA leaders to ensure consistent quality experience is delivered at optimal cost and speed. As a result, QA leaders are focused on adopting continuous testing, increasing the coverage of test automation, improving the productivity
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Movate Wins The Silver Stevie Award 2023