Movate

Position Title: Inside Sales Representative/ Team Lead

Location: Taguig City, Philippines

Experience: 1- 3years for Inside Sales Representative, 4-6years for Team Lead

Job Description:

• Key task will be to focus on managing end to end Inside Sales/Lead Gen operations
• The Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the Potential Prospect (Client)
• The Inside Sales Specialist role is a Customer-facing role (C-level, Directors, and VPs) over phone and other channels.
• The Inside Sales specialist should have experience of selling services and solutions in any market.
• The Inside Sales specialists should be aware of IT/BPO technologies and the typical contact center challenges that CXO’s have to deal with.
• The Inside Sales specialist is expected to articulate Movate’s Services/Solutions, messaging and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.

Primary Job Functions:

• Research and develop database of qualified prospects aligned to organization’s strategy and launch personalized outreaches to engage with them
• Prospect, develop, up-sell, cross-sell and generate new business opportunities for Movate in the assigned accounts / territory.
• Maintain a consistent and accurate sales lead pipeline.
• Work as the overlay techno-commercial expert
• Nurture a potential prospect over a period of time and build credibility for them to accept a meeting with sales.
• Ability to use CRM to manage opportunities and leads.

Desired Skills & Experience:

• SELF-STARTER, HUNTING skills are a MUST
• 1-3 years of experience of BPO Inside sales in any market or Customer Service in Global environment
• Good written and oral communication skills.
• Passionate about generating demand and building relationships with prospects
• Active in social networking, especially LinkedIn

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Position Title: Senior Director/ Director Finance

Location: Taguig City, Philippines

Experience: 8-10 years of financial work experience in Philippines

Summary:

Philippines Finance manager will be playing a key role in the Leadership team while leading Philippines Finance function. This role will provide financial and operational leadership, working closely with the business leaders across the country, focusing on strategic growth of Movate’s business in Philippines. This includes driving commercial growth, operating performance as well as key initiatives while ensuring tight controls on accounting & compliance. This role reports to the Controller.

Roles and Responsibilities:

• Partner with the Philippines Leadership Team and CFO to execute on the business strategy, focusing on commercial finance & cost management.
• Liaise as required with the customers and channel partners on operational maters
• Lead commercial intensity and instill “daily” rigor (eg Orders and sales pacing) by providing management with timely, complete and accurate financial information for business decision-making process.
• Proactively identify process improvements and engage stakeholders to develop actions to reduce business costs, improve profitability and liquidity
• Work closely with local statutory authorities to ensure 100% compliance
• Lead Philippines finance function by providing mentoring and coaching to the team; provide oversight to Controllership, Tax, as well as Shared Services to enable smooth closing process. Support internal and external financial audits as required.

Required Qualifications:

• CPA or any equivalent degree in Finance, or Business Administration and minimum of 8-10 years of financial work experience in Philippines
• Experience working in global business environment with sound understanding of global process and transactional flows
• Experience leading in a matrixed environment, leading team members balancing execution through others with inclusiveness, leveraging expertise, clear thinking, imagination, and external focus.
• Lean mindset, seeking to improve, automate and digitize
• Demonstrated experience and understanding of Accounting Principles and Controllership.

Desired Characteristics

• Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
• Clear thinking/problem solving successfully led cross-functional projects/process improvement within operations/finance function involving process improvement; able to quickly grasp new ideas

Apply here

We are looking for a dedicated, ambitious and self-driven Customer Success Manager. As a Customer Success Manager you will work closely with our customers, build relationships with them and help them achieve their business goals through the use of our solution and play a pivotal role in overcoming any technical challenges.

Responsibilities

• Assist customers’ technical requests and take care of any technical issues
• Build strong customer relationships
• especially with key customer stakeholders and sponsors
• Provide an exceptional customer experience
• Make sure all deliverables arrive in good order on time and fulfill customers’ requirements
• Take initiatives in identifying growth opportunities
• Collaborate with our team to engage the relevant resources to resolve any issues quickly and efficiently with minimal disruption to our customers’ business
• Achieve and maintain a detailed and practical level of solution knowledge

Skills Required

• A proven track record of Customer Account Management or other relevant experience.
• Experience in managing multiple stakeholders and projects
• A listener who is customer-oriented and attentive to their needs
• Team player
• Good time-management skills
• Experience and strong knowledge in network security (like to have)
• Experience and strong knowledge in network security

Benefits and Perks

• Great environment
• Great offer

We are looking for passionate people who dare to excel and want to growth professionally:

Responsibilities

• Give the best customer experience in the service to the clients
• Solve all possible situations during the service while maintaining empathy and active listening

Skills Required

• Advanced English
• High customer service skills

Benefits and Perks

• Great offer and opportunities to growth
• W@H

Department

Department: Enterprise TAC Support

We are looking Network support engineers, people trained or certificates on Networking with costumer service experience. The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer’s point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network security knowledge to resolve the problem.

Responsibilities

• Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
• Use extensive knowledge to perform & initiate and repeat procedures as needed
• Escalate to the Team Lead when appropriate

Skills Required

• BA degree or equivalent is desired
• High School Diploma as a Minimum
• Trained or certificate CCNA or equivalent required; CCNP or other certifications are desired
• 1 - 2 years of help desk experience or customer service experience (or equivalent)
• Communication skills; remain empathetic and courteous while speaking to customers about frustrating; complicated IT problems
• Good written communication skills: type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail

Benefits and Perks

• Career Progression through Career Aspiration Management Program
• WFH in Covid situation
• Best offer in the market

Job title: Director Enterprise Product Services – Delivery

Experience required: 5-7 years experience in an account or vendor management role in an Enterprise Product Support environment

Location : Chennai

Roles and responsibilities:

• Develop and implement strategic plans and activities to ensure all client objectives are met
• Provide strategic solutions to add value back into the client’s business
• Develop and manage the operating budgets. Lead process-improvement initiatives that deliver financial targets
• Ensure delivery managers are driving operations to consistently meet or exceed all internal and client-facing KPIs. Implement and conduct internal weekly, monthly, and quarterly business reviews to ensure world-class service to our clients
• Participate in client business reviews as scheduled. Assume accountability for the delivery of value-added account management services and provide an integrated view of operations across delivery locations and represent one organizational view to the client
• Oversee all aspects of the implementation of new clients as needed to ensure management, compliance, and reporting for all contact center operations including call volume forecasting and staffing, client service commitments, forecasted hours versus actual hours, etc.
• Manage administrative tasks such as contract renewals, invoicing, payment follow-ups, etc.
• Coordinate internal reviews and meetings as needed to deliver and exceed client expectations
• Develop and share operational best practices that establish positive employer-employee-client relationships and promote high levels of engagement
• Demonstrate an awareness of the range of services provided by Our Client and match them with the overall client strategy for program-level enhancement
• Facilitate client visits, audits, and tours while demonstrating knowledge and awareness of Our Client’s business and the ability to present this to suit client needs

Required skills:

• Minimum 5-7 years’ experience in an account or vendor management role in an Enterprise Product Support environment
• Experience in a Call Center Operations Environment or Project Management Team
• Experience in budget forecasting and management including P&L responsibility
• Experience with strategic initiative development and implementation, specifically with operating policies and procedures, and work process improvements
• Proven success with client-facing interactions as it relates to planning, business reviews, and business development
• Experience with strategic initiative development and implementation, including a progressively developing operating philosophy and approach
• Experience supporting multiple disciplines in a consultative fashion
• Strong analytical skills and ability to drive change and manage long-term projects
• Experience managing multiple client programs with varying service objectives, agent skill requirements, and technical solutions
• Excellent oral and written communication skills, as well as outstanding interpersonal skills
• This position will require travel

Apply here

Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs
Walk-in Date: 14th Aug to 15th Sept 2023
Documents to carry: Hard copy of your updated resume.

Roles and Responsibilities:

• Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
• Technical Support includes queries related to consumer products and resolving the issues related to these devices.
• Customer Support includes queries related to warranty and RMA Status.
• These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
• Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.

Key Competencies:

• Strength in communication, teamwork, processes, and customer orientated

Required Skills:

• Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
• Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
• Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
• Excellent Verbal & Written Communication skills
• Flexible to work Night shifts.

Apply here

Job title: VP – Enterprise Product Support Operations

Experience required: 10+ years of proven experience in enterprise product support, preferably in a leadership role

Location: Chennai

Summary : As the Vice President of Enterprise Product Support and Profit & Loss Management, you will play a critical role in leading and managing all aspects of white-labeled Enterprise product support operations while also being responsible for profit and loss management within our organization. This is a senior-level leadership position that requires a unique combination of strategic thinking, technical expertise, customer focus, and financial acumen. You will lead a team of support professionals, collaborate with cross-functional teams, and drive profitability by optimizing support operations and ensuring customer satisfaction

Roles and responsibilities

1. Leadership and Strategy:

• Develop and execute a comprehensive product support strategy aligned with the company’s overall business objectives.
• Lead, mentor, and inspire high-performing teams of product support professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Define clear goals, key performance indicators (KPIs), and performance metrics to monitor and evaluate the effectiveness of product support operations.
• Stay abreast of industry trends, emerging technologies, and best practices in enterprise product support, ensuring the organization remains at the forefront of customer support excellence.

2. Profit and Loss Management:

• Manage the financial performance of the support function, including revenue generation, cost optimization, and profitability analysis.
• Develop and monitor budgets, financial forecasts, and key performance indicators (KPIs) related to support operations.
• Identify opportunities for revenue growth, cost reduction, and process efficiencies to improve overall profitability.

3. Customer Satisfaction and Relationship Management:

• Foster strong relationships with key enterprise customers, serving as their trusted advocate within the organization.
• Drive a customer-centric mindset throughout the product support function, ensuring timely and effective resolution of customer issues and concerns.
• Collaborate with cross-functional teams, including product management, engineering, and sales, to gather customer feedback, identify areas for improvement, and drive product enhancements.
• Develop and implement strategies to proactively address customer needs, exceed service level agreements (SLAs), and enhance overall customer satisfaction.

4. Team Leadership and Development:

• Lead and mentored a team of support professionals, fostering a culture of collaboration, innovation, and excellence.
• Set clear performance expectations, provide ongoing feedback and coaching, and conduct regular performance evaluations.
• Identify and develop talent within the team, fostering a learning and growth-oriented environment.

5. Operational Efficiency and Continuous Improvement:

• Optimize product support processes and workflows to ensure efficient and scalable operations, leveraging automation and self-service capabilities where applicable.
• Implement robust incident management and escalation procedures to ensure the timely resolution of critical issues.
• Analyze support data and metrics to identify trends, areas of improvement, and opportunities for operational optimization.
• Drive continuous improvement initiatives, including training programs, knowledge base development, and the adoption of best practices, to enhance the expertise and capabilities of the support team.

6. Collaboration and Communication:

• Collaborate closely with cross-functional teams to provide insights, recommendations, and feedback on product performance, customer needs, and market trends.
• Establish strong communication channels with internal stakeholders, executive leadership, and customers, ensuring transparency and alignment on support-related matters.
• Present regular updates, reports, and executive summaries on product support operations, performance, and customer satisfaction to senior management.

Required skills:

• Bachelor’s degree in a relevant field (e.g., computer science, engineering, business) is required; a Master’s degree is preferred.
• Proven experience (10+ years) in enterprise product support, preferably in a leadership role.
• Strong knowledge and understanding of profit and loss management, financial analysis, and business metrics.
• Exceptional leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.
• Demonstrated ability to develop and execute strategic plans to drive customer satisfaction and business growth.
• Technical proficiency and understanding of enterprise software products and technologies.
• Strong analytical and problem-solving abilities, with a data-driven approach.
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment

Apply here

Job Title: L1 Security Support Engineer
Work Location: Poland (remote)
Experience: 1 year

Roles and Responsibilities:

• Troubleshoot all Level 1 support from the Global Clients.
• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
• Assist customers in the installation and deployment of Cyberesponse products
• Track and monitor all support cases to ensure timely resolution and follow-up.
• Engage with Tier 2 support and escalate the cases in a timely manner
• Clearly identify, document, and find solutions for customer issues and product problems.
• Escalate critical customer situations to the appropriate level of management.
• Communicate technical issues to support teams and to the client always

Required Skills & Desired Skills                                        

• Experience in networking support environment.
• Strong IP networking knowledge and skillset (Cisco CCNA/CCNP or equivalent experience will be welcome).
• Good knowledge in Bridging and Switching Concepts, LAN Technologies.
• Good Knowledge of Routing concepts, with Good knowledge in Routing Protocols like OSPF, EIGRP, BGP (BGP would be a big plus).
• Experience with Linux/UNIX Operating Systems.
• Experience with deployments on both copper DSLAMs and fibre GPON access systems would be an asset.
• Fluent English is a must

Job title: Customer Support Representative
Work Location: Chennai
Experience: 0-10 years
Qualification: Any graduate/Non-graduate with experience

Roles and Responsibilities:

• Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
• Technical Support includes queries related to consumer products and resolving the issues related to these devices.
• Customer Support includes queries related to warranty and RMA Status.
• These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.
• Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
• Excellent Verbal & Written Communication skills
• Flexible to work in Night shifts.

Required Skills:

• Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
• Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box)
• Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.

Key Competencies:

• Strength in communication, teamwork, processes and customer orientated

Apply Now

Job title: Technical Support Agent
Work Location: Hybrid – UltraPark I, La Aurora, Heredia.
Experience: Customer Service experience.
Education Qualification: High School Diploma. Technical knowledge.

Roles and Responsibilities:

• Identify Customer issues
• Provide solutions by the proper troubleshooting steps.
• Provide courteous and professional customer service.
• Diagnosing and solving hardware and software faults.
• Provide timely and accurate information to the customer and place summary of conversation into system

Required Skills & Desired Skills

• Proficiency English Level >B2+
• Three to six months of relevant experience is preferred.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Basic computer navigation skills and PC Knowledge.
• Demonstrate strong probing and problem-solving skills.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Ability to provide step-by-step technical help, both written and verbal.
• Previous experience in tech support.

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Designation: Customer Support Representative – French
Location: Wroclaw, Poland
Experience: 6 months demonstrated customer service-oriented experience

General Duties

• Be the first point of contact for Customers regarding orders and inquiries
• Proactively assist fans to ensure a positive fan experience, through inbound and outbound contacts
• Field calls, emails, and chat message request from customers who have questions, comments, or complaints about our products and services
• Provide first contact resolution with a great experience
• Assist customers in placing orders/returning orders
• Provide information to customers regarding order status and product inquiries

Education and Experience:

• High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
• Experienced in call center environment (Preferred)

Requirements:

• 6 months in Customer Service
• Fluent in French and English
• Strong written and verbal communication skills
• Possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
• Love for sports
• Ability to convey a positive and professional image to customers and employees
• Experience effectively de-escalating customer concerns and handling objections
• Ability to maintain composure in high-pressure situations
• Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies, and procedures

Job title:  Sr Director /Director – Site Reliability Engineering (SRE)

Experience required: 12 to 17 years

Location: India

Summary: Movate seeks an experienced SRE Lead to join our team and lead the SRE practice for our Digital Infrastructure Services (DIS) portfolio. As a Site Reliability Engineering (SRE) Lead at Movate, you will be responsible for overseeing and managing the SRE function, working closely with cross-functional teams like Delivery, Sales, Solution, Movate Labs, and Alliance. The ideal candidate will have a strong understanding of SRE technology offerings, excellent communication skills, and a proven track record in implementing SRE practices.

Roles and Responsibilities:

• Collaborate with cross-functional teams including Delivery, Sales, and Solution teams to prepare new technology offerings for SRE and drive sales team on offering articulation
• Prepare customer facing SRE related solutions and be part of solution defense sessions with potential clients
• Create and maintain a proactive proposal pipeline for SRE, working closely with the inside sales team to identify potential opportunities
• Participate in one-time implementation projects or professional services activities related to SRE
• Prepare and manage hiring forecast for SRE engineers, ensuring a strong bench for the team to support business growth
• Collaborate with Movate Labs team to create prototypes and proofs of concept related to SRE offerings
• Work with Account Management team to upsell/cross-sell SRE offerings to existing clients
• Drive continuous improvement initiatives to optimize SRE processes, tools, and methodologies
• Provide leadership and mentorship to the SRE team, ensuring a high level of technical expertise and performance
• Stay updated with industry trends and best practices related to SRE, and incorporate them into the team’s strategies and processes
• Collaborate with other stakeholders to ensure smooth coordination and delivery of SRE services to clients

Required Skills:

• Proven experience in Site Reliability Engineering (SRE) roles, with a deep understanding of SRE principles and best practices
• Strong knowledge of IT infrastructure, cloud computing, and modern application architectures
• Experience in working with cross-functional teams and driving collaborative efforts
• Excellent communication and interpersonal skills, strong analytical and problem-solving abilities
• Leadership skills with the ability to mentor and motivate team members
• Proactive and result-oriented mindset
• Familiarity with DevOps practices and tools is a plus

Job Title: Technical Training Manager

Work Location: Chennai

Experience: 5+ Years of Experience

Education Qualification: Bachelors/Masters Degree in Computer Science. BE/Btech/Msc CS/MCA

Roles and Responsibilities:

• Develop and update training materials for testing, Full stack Java applications
• Design and deliver training sessions to software developers and other technical professionals
• Create hands-on exercises and other interactive learning activities to engage learners
• Evaluate the effectiveness of training programs and make improvements as needed
• Keep up to date with new technologies and best practices in testing Full stack Java applications
• Collaborate with other technical trainers and instructional designers to ensure consistency and quality across all training programs

Primary Skills Required :

• Full-Stack Web development – HTML,CSS, JAVASCRIPT, NodeJS, ReactJS/AngularJS
• Programming Languages – Core JAVA and Any Additional programmer (DOTNET/Python)
• Database – MySQL/MSSQL and Any NoSQL DB

Required Skills & Desired Skills

• Strong experience in testing, Full stack Java applications, with a deep understanding of testing methodologies, tools, and frameworks
• Proven experience designing and delivering technical training programs
• Strong communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner
• Ability to work independently and as part of a team, with excellent time management and organizational skills
• Strong attention to detail and a passion for creating high-quality training materials
• Familiarity with agile development methodologies and software development life cycles

Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist

Work Location: Chennai

Technology Domain: Firewall & Security

Experience: 4-6 years

Roles & Responsibilities

1) Conduct Technology training for Engineers on the production floor

2) Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers

3) Develop lab scenarios & case studies for both Level1 & Level 2 support

4) Simulate complex scenarios in the lab and provide break fix solutions

5) Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended

6) Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

7) Track, Measure, document and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc..)

8) Should be flexible to travel within India / abroad for delivering training as per the business need

Skill Set:

• Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios
• Hands-on experience on Networking Devices
• Excellent communication and presentation skills

Networking Technology  (Common across all)

• OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
• Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats,

Mitigation techniques, Vulnerability assessment ADS, Cryptography,PKI, RADIUS, AAA, EAP, TACACS ,SAML, SSO High Availability ( Active-Active, Active –Passive)

End Point Security, Certificate Server, Cloud Security , SIEM, UTM, Web Proxy Content Filtering

Industry Certification : Added Advantage

Experience in TAC / TechSupport is an added advantage

• OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
• Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats

Apply now