Job Archives

Mauritius
Posted 5 days ago

Job title: Technical Support Engineer GERMAN
Work Location: Mauritius
Qualification: High School Diploma
No of openings: 7

Roles and Responsibilities:

  • Provide support through Voice, Chat, Email & remote assistance (universal agent)
  • Provide WOW customer experience
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Ability to follow processes, meet and exceed KPIs
  • Identify and escalate priority issues
  • Case/Ticket documentation
  • Adhering to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Required Skills:

  • Excellent verbal and written communication skills
  • Good listening skills
  • Problem analysis and Problem solving
  • Customer service orientation
  • Quick learner

Submit the form below to apply

Job title: Technical Support Engineer GERMANWork Location: MauritiusQualification: High School DiplomaNo of openings: 7 Roles and Responsibilities: Required Skills: Submit the form below to apply

Costa Rica
Posted 5 days ago

Job title: Technical Support Agent L1
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, studies in a technical field is a plus.

Roles and Responsibilities:

  • Ticket support
  • Customer support
  • L1 Technical troubleshooting

Required Skills & Desired Skills:

  • High school Diploma is a must, studies in a technical field is a plus
  • Previous customer service experience (6 months) desirable in a technical background
  • Technical studies or background
  • B2+ or higher English level

Submit the form below to apply

Job Level1-6years

Job title: Technical Support Agent L1Work Location: UL/Terra CampusExperience: Previous customer service experience (6 months) desirable in a technical background.Education Qualification: High school ...View more

Job title: Assistant Manager/ Manager – Analyst Relations
Work Location: Bengaluru
Education : Any Bachelor’s Degree – MBA is highly preferred
Experience: 3 – 5 years

Roles and Responsibilities:

  • Own analyst responses to showcase organization capabilities for lead analysts. Manage end-to-end participation in analyst studies and coordinate with multiple teams. Maintain relationships with leading analysts for market insight.
  • Identify key industry analysts, research firms, and influencers relevant to Movate’s industry and product services.
  • Collaborate with internal stakeholders across business units and work with practice leadership to understand initiatives and actualize learnings to leading analysts.
  • Support strategic planning and review process through ongoing collection, tracking, analysis and presentation of information related to business priorities, competitive intelligence, industry growth trends etc.
  • Convert open-ended/ multi-dimensional ideas into clear narratives, solutions, or flows on slides
  • Support thought leadership and strategic marketing activities to improve internal and external branding and ensure messaging is coherent with strategic priorities.
  • Support demand generation team on 360-degree integrated marketing campaigns as required

Requirements:

  • Experience in the range of 3-5 years
  • Exhibit strategic, analytical, critical thinking and strong solutioning skills
  • Strong business acumen, ability to understand abstract ideas, perform strategic analysis and delivery through execution with limited direction
  • Knowledge and experience of customer service and IT industry is preferred
  • Attention to detail, with ability to learn new concepts quickly
  • MBA not mandatory but will be preferred

Job title: Assistant Manager/ Manager – Analyst RelationsWork Location: BengaluruEducation : Any Bachelor’s Degree – MBA is highly preferredExperience: 3 – 5 years Roles and Responsibilities: ...View more

Chennai, India
Posted 6 days ago

Job title: Technical support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 60+ Openings

Roles and Responsibilities:                                                                                        

  • Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
  • Necessary documentation of calls.
  • Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

  • 1-5 Years relevant work experience
  • Excellent communication skills.
  • Graduation is mandatory,
  • Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

  • Updated CV
  • Academic qualifications documents

Submit the form below to apply

Job title: Technical support EngineerWork Location: ChennaiExperience:  1- 5 yearsEducation Qualification: Any Graduation DegreeNo of openings: 60+ Openings Roles and Responsibilities:  ...View more

Mauritius
Posted 6 days ago

Job title: Customer Support Representative
Work Location: Ebene, Mauritius
Experience:  0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 50+ Openings

Roles and Responsibilities:                                                                                         

  • As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
  • You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
  • You will make quotes, manage negotiations until the reservation is validated and additional products are sold
  • You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
  • You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
  • You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.

Required Skills & Desired Skills                                                                                  

  • Experience:  0-6 Months (Freshers can also apply)
  • Excellent oral and written communication skills in French and English
  • Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
  • Prior experience in customer relations is highly preferred
  • Is tenacious and persuasive, with a strong results orientation
  • Good telephone skills and service orientation
  • Demonstrates commitment and perseverance
  • Is dynamic, rigorous, and has a great capacity to adapt
  • Willing to work weekends and shifts

Documents Required:

  • Updated CV
  • Current employer’s Last 3 months' Payslip (If any)
  • Attestation letter of your recent employer (If any)
  • Academic qualifications documents
  • National ID Card
  • Utility Bill
  • Passport Size Picture

Submit the form below to apply

Job title: Customer Support RepresentativeWork Location: Ebene, MauritiusExperience:  0-6 Months (Freshers can also apply)Education Qualification: SC (School Certificate)No of openings: 50+ Openi...View more

Costa Rica
Posted 6 days ago

Job title: Trilingual Player Support (German+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 6+ Openings

Roles and Responsibilities:

  • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
  • Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
  • Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
  • Answer player questions related to websites, products, processes, and benefits.
  • Maintain broad knowledge of client products and/or services.
  • Manage chat, emails, and messenger effectively with proper grammar and enunciation.
  • Process refunds as needed.

Required Skills:

  • Proficiency in German Level >B2+                                                                                                                  
  • Proficiency in English Level >B2+                                                                                                                  
  • Gaming experience is mandatory
  • De-escalate issues as necessary
  • Understand player needs (read attentively, respond appropriately)
  • Problem-solving
  • Patience and willingness to help
  • Strong customer service orientation and disposition
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
  • Multi-task
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

Submit the form below to apply

Job Level1- 5 Years

Job title: Trilingual Player Support (German+English+Spanish) Work Location: TerraCampus, Tres Rios Qualification: High School Diploma Experience: Minimum 1 years of relevant experience No of openings...View more

Hyderabad
Posted 6 days ago

Job title: L2 Sr. Technical Support - GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

  • Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
  • Coordinate and work with client Engineering team / Tool owners.
  • Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
  • Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
  • Good understanding of SDLC and agile methodologies is a pre-requisite
  • Define strategies to provide world class support to end-users’ queries
  • Logical thinking and problem-solving skills along with an ability to collaborate
  • Act as the point of contact for escalations and handle them as per the escalation procedures documented
  • Take responsibility to coach, train and help team members to meet the skills required to do the job
  • Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
  • Participation in ad-hoc and recurring meetings
  • Should be able to manage a team and handle cross functional communications
  • Shifts: 24*5 (Rotational Monthly)

Required Skills:

  • Graduate and above in any field
  • 6+ years of experience in application development framework and DevOps
  • Good interpersonal, communication (English - verbal and written) and presentation skills
  • Able to analyze the data, make data-driven decisions and should have an eye for detail
  • Proficiency in the below tools will be preferred
  • Expert in one or more programming languages such as Java, J2EE, Spring, etc.
  • Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
  • Sound knowledge of Linux and Shell scripting
  • Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
  • Knowledge on Code repository such as Git and Github
  • Knowledge on Code release management tools
  • Cloud Applications (with Single Sign-On)
  • Good knowledge on GCP / Azure / AWS
  • Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

  • Go Lang Experience Minimum 5 Yrs
  • Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
  • Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
  • Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
  • Configuring production ready CI CD setup
  • Having good exposure in Jenkins for CI (Continuous Integration)
  • Configure the Kubernetes cluster and worked on multiple Nodes and pods
  • Experience in writing Ansible-Playbooks and apply to the yml scripts
  • Creating the Docker images and Docker containers
  • Good knowledge in the databases MySQL
  • Hands on exp in Webservices like Apace and Tomcat etc

Submit the form below to apply

Job Level5 - 8 Years

Job title: L2 Sr. Technical Support – GoLangWork Location: HyderabadExperience: 6-8 YearsEducation Qualification: Any DegreeNo of openings: 6-7 Roles and Responsibilities: Required Skills: Techn...View more

Hyderabad
Posted 6 days ago


Job title: L2 Mid Technical Support - Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7

Roles and Responsibilities:

  • Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
  • Coordinate and work with client Engineering team / Tool owners.
  • Good understanding of SDLC and agile methodologies is a pre-requisite
  • Define strategies to provide world class support to end-users’ queries
  • Logical thinking and problem-solving skills along with an ability to collaborate
  • Act as the point of contact for escalations and handle them as per the escalation procedures documented
  • Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
  • Participation in ad-hoc and recurring meetings
  • Shifts: 24*5 (Rotational Monthly)

Required Skills:

  • Graduate and above in any field
  • 5+ years of experience in application development framework and DevOps
  • Good interpersonal, communication (English - verbal and written) and presentation skills
  • Able to analyze the data, make data-driven decisions and should have an eye for detail
  • Proficiency in the below tools will be preferred
  • Dev Ops - Release Management, Puppet, Chef, Jenkins.

Good to have:

  • Knowledge on Code repository such as Git and Github
  • Knowledge on Code release management tools
  • Cloud Applications (with Single Sign-On)
  • Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

  • DevOps
  • Having good exposure in Jenkins for CI (Continuous Integration)
  • Having good exposure to Release Management, Puppet, Chef.

Submit the form below to apply

Job Level5 - 8 Years

Job title: L2 Mid Technical Support – Java/PythonWork Location: HyderabadExperience: 4-6 YearsNo of openings: 6-7 Roles and Responsibilities: Required Skills: Good to have: Technical Skillsets S...View more

Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist

Work Location: Chennai

Technology Domain: Firewall & Security

Experience: 4-6 years

Roles & Responsibilities

1) Conduct Technology training for Engineers on the production floor

2) Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers

3) Develop lab scenarios & case studies for both Level1 & Level 2 support

4) Simulate complex scenarios in the lab and provide break fix solutions

5) Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended

6) Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

7) Track, Measure, document and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc..)

8) Should be flexible to travel within India / abroad for delivering training as per the business need

Skill Set:

  • Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios
  • Hands-on experience on Networking Devices
  • Excellent communication and presentation skills

Networking Technology  (Common across all)

  • OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
  • Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats,

Mitigation techniques, Vulnerability assessment ADS, Cryptography,PKI, RADIUS, AAA, EAP, TACACS ,SAML, SSO High Availability ( Active-Active, Active –Passive)

End Point Security, Certificate Server, Cloud Security , SIEM, UTM, Web Proxy Content Filtering

Industry Certification : Added Advantage

Experience in TAC / TechSupport is an added advantage

  • OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
  • Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats

Submit the form below to apply

 

Job Level5 - 8 Years

Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist Work Location: Chennai Technology Domain: Firewall & Security Experience: 4-6 years Roles &...View more

Job title: Team Lead – Customer Support (Call center)
Location: Temple, TX (Onsite)
Education: High School Diploma
Experience:  2+ years of experience in a Customer Service Role
No of Openings: 4

Summary:

  • Supervise and lead a team of call center representatives
  • Monitor and evaluate team performance to ensure quality customer service
  • Provide coaching and feedback to team members to improve performance
  • Handle escalated customer inquiries and resolve issues in a timely manner
  • Analyze call center data and generate reports on team performance metrics
  • Collaborate with other departments to improve processes and customer satisfaction

Required Skills:

  • Minimum of 2 years of experience in a call center environment
  • Proven experience in sales or customer service
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication skills, both verbal and written, in English and Spanish
  • Ability to analyze data and make informed decisions to drive performance improvements
  • Proficient in project management techniques and tools
  • Multilingual skills are a plus

Desired Skills:

  • Previous call center team lead experience
  • Experience in a 24/7 call center Supervisory Responsibilities

Job title: Team Lead – Customer Support (Call center)Location: Temple, TX (Onsite)Education: High School DiplomaExperience:  2+ years of experience in a Customer Service RoleNo of Openings: 4 S...View more

Chennai
Posted 6 days ago

Job Title: Technical Training Manager

Work Location: Chennai

Experience: 5+ Years of Experience

Education Qualification: Bachelors/Masters Degree in Computer Science. BE/Btech/Msc CS/MCA

Roles and Responsibilities:

  • Develop and update training materials for testing, Full stack Java applications
  • Design and deliver training sessions to software developers and other technical professionals
  • Create hands-on exercises and other interactive learning activities to engage learners
  • Evaluate the effectiveness of training programs and make improvements as needed
  • Keep up to date with new technologies and best practices in testing Full stack Java applications
  • Collaborate with other technical trainers and instructional designers to ensure consistency and quality across all training programs

Primary Skills Required :

  • Full-Stack Web development – HTML,CSS, JAVASCRIPT, NodeJS, ReactJS/AngularJS
  • Programming Languages – Core JAVA and Any Additional programmer (DOTNET/Python)
  • Database – MySQL/MSSQL and Any NoSQL DB

Required Skills & Desired Skills

  • Strong experience in testing, Full stack Java applications, with a deep understanding of testing methodologies, tools, and frameworks
  • Proven experience designing and delivering technical training programs
  • Strong communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner
  • Ability to work independently and as part of a team, with excellent time management and organizational skills
  • Strong attention to detail and a passion for creating high-quality training materials
  • Familiarity with agile development methodologies and software development life cycles

Submit the form below to apply

Job Level5 - 8 Years

Job Title: Technical Training Manager Work Location: Chennai Experience: 5+ Years of Experience Education Qualification: Bachelors/Masters Degree in Computer Science. BE/Btech/Msc ...View more

Chennai, India
Posted 6 days ago

Job title: Vice President of Enterprise Applications
Location: Chennai
Education: Bachelor’s / Master’s degree
Experience: 18 – 20 years

Roles & Responsibilities

  • Define and execute the enterprise applications strategy and digital roadmap, ensuring alignment with the business objectives and priorities of the organization.
  • Manage the full lifecycle of enterprise applications development, customization, integration, testing from planning and analysis to deployment and support.
  • Establish and enforce best practices, standards, and methodologies for enterprise applications development, testing, quality assurance, security, and performance.
  • Lead, mentor, and develop a high-performing team of enterprise applications professionals, fostering a culture of innovation, collaboration, and customer satisfaction.
  • Manage the budget, resources, and vendors for enterprise applications projects and initiatives, ensuring timely delivery and quality outcomes.
  • Monitor and evaluate the performance, availability, and reliability of enterprise applications, ensuring compliance with service level agreements and regulatory requirements.
  • Identify and resolve issues and risks related to enterprise applications, escalating as appropriate.
  • Stay abreast of the latest trends, technologies, and best practices in enterprise applications, and evaluate and recommend innovative solutions and enhancements to meet the evolving needs of the organization.
  • Communicate and present effectively the status, progress, and results of enterprise applications projects and initiatives to senior management and other stakeholders.
  • Should have started and worked his/her career starting from Enterprise Application development, testing, deployment, and management, doing program management, delivery, and operation.
  • Should have grown his/her career in this managing and supporting end to end enterprise application and grown at senior role.

Required and Desired skills:

  • Bachelor’s degree in computer science, Information Systems, or related field. Master's degree preferred.
  • Should have 18-20 years of experience in enterprise applications development, implementation, and management, with at least 8 years in a senior leadership role managing program, delivery and operation, application business requirement design and development, testing, development, and deployment.
  • Proven track record of successfully delivering complex and large-scale enterprise applications projects on time, on budget, and on scope.
  • Strong knowledge and experience in various enterprise applications platforms and technologies, such as various enterprise programming languages, API, integration and frameworks, ERP, CRM, BI, ETL, web services, cloud computing, etc.
  • Excellent leadership, communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic, and collaborative environment.
  • Ability to influence and negotiate with internal and external stakeholders at all levels.
  • Certifications in relevant enterprise applications technologies and methodologies are a plus.
  • Must have experience in Java, .Net, DevOps, Python, Cloud, Microservices, SAP, Databases – MSSQL, MySQL or similar application development and maintenance.

Submit the form below to apply

Job LevelSenior Level

Job title: Vice President of Enterprise ApplicationsLocation: ChennaiEducation: Bachelor’s / Master’s degreeExperience: 18 – 20 years Roles & Responsibilities Required and Desired skills: Su...View more

United States
Posted 6 days ago

Job title: Senior Director - Client Services
Location: Orange County, California
Experience:  10+ years of experience
No of Openings: 1

(Applicable only for candidates living or willing to relocate or in a travel distance of one or two hours from Orange County)

Summary:

  • We are looking for a seasoned Client Services Leader with strong track record in delivering operational performance and managing client relationships within our existing services portfolio.
  • This senior role would be responsible for client portfolios in their assigned sites/programs and overall accountability for the delivery of client strategy at their site/location. “A Passion for People" is key. In addition, they would be accountable for the financial performance of their portfolio

Roles and Responsibilities:

  • As a Client Services lead, you would be responsible to manage a portfolio of client accounts ensuring profitability, quality service delivery, and client satisfaction
  • Client delivery performance: Manage a team of operational leaders in support to ensure the fulfilment of all commitments to the client
  • Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale
  • Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching, and recommending new opportunities
  • Establish strong relationships with clients. Lead periodic reviews with clients, including MBRs, QBRs, etc.
  • Manage the portfolio P&L and drive invoicing and cash collection according to contractual agreements
  • Drive operational improvements, including optimizing resource allocation across teams, measuring progress against business goals
  • ·Participate/lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, HC, hiring, etc.)

Required Skills:

  • 10+ years of experience in BPO Operations management with client-facing roles
  • Significant experience in client-facing aspects such as presentations, reviews, and negotiations
  • People management experience, having managed teams and organizations at multiple levels
  • Experience in contact center performance optimization and KPI management.
  • Comprehensive working knowledge of outsourcing contract structures and pricing mechanisms
  • Ability to connect and work with business, procurement, and vendor management organizations across multiple functions

Desired Skills:

  • The ideal candidate will be an experienced Client Services professional with a proven track record of driving net new business and managing executive-level relationships.

Submit the form below to apply

Job title: Senior Director – Client ServicesLocation: Orange County, CaliforniaExperience:  10+ years of experienceNo of Openings: 1 (Applicable only for candidates living or willing to rel...View more

Chennai, India
Posted 7 days ago

Job title: Quality Assurance Analyst – Customer Support
Designation: Associate / Senior Associate
Work Location: Chennai
Experience:  2-5 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

  • Monitor calls to ensure the process is followed as per guidelines.
  • Quality check product knowledge, policies, and procedures
  • Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions.
  • Must have demonstrated strong organizational, time-management, and written and oral communication skills.
  • Participates in Joint call monitoring with client, facilitates internal and external calibration sessions.
  • Coordinate with Team lead, Trainers on the calibration of service processes.
  • Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
  • Meet with Team Lead, Supervisors and Trainers on actions plan. Build reporting on Project level trends, scoring, and based on ad hoc requests
  • Provides focused quality audits and performance feedback to team leaders/supervisors and managers for assigned teams within the timeframe guidelines.
  • Act as a key stakeholder will keep management informed on all critical situations.
  • Documenting quality issues, performance measures and quality improvements for management review.
  • Models and shares best practices with team members with ability to receive feedback and act when appropriate.

Required Skills and Desired Skills

  • 2-5 years relevant work experience
  • Requires interpersonal skills with the ability to work with both management and staff employees.
  • Previous Quality Assurance experience preferred.
  • Currently meeting or exceeding KPI’s
  • Previous experience in a Customer Service organization and call center required. Possess analytical skills and can read and interpret data.
  • Excel and Power Point experience preferred. Able to handle multiple tasks while working independently and collaborate with tact and diplomacy

Submit the form below to apply

Job Level2 - 7 years, Senior Level

Job title: Quality Assurance Analyst – Customer SupportDesignation: Associate / Senior AssociateWork Location: ChennaiExperience:  2-5 yearsEducation Qualification: Any Graduation DegreeNo of o...View more

Mauritius
Posted 7 days ago

Job title: Professional Services Engineer
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 5+ years of experience
No of openings: 1

Roles and Responsibilities:

  • Understand the customer requirements and deliverables and create solution design deliverables
  • Present the project cloud security proposed solutions to the Customer
  • Create and deliver detailed and professional level documentation
  • Understand System integration with SSO, AD, Virtual Machines, containers
  • Understand Web Proxies, Cloud API's, Firewalls, VPN & DLP solutions
  • Create evaluation test plans
  • Self Project Manage and deliver services on-time
  • Create knowledge documentation and deliver hands-on knowledge transfer sessions to the Customer
  • Working closely with customers and their Technical Team

Required Skills:

  • 5+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
  • Excellent knowledge and prior experience implementing network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
  • Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable), MDM, Cloud APIs, strong Networking concepts
  • Data Encryption technologies
  • SIEM, Load Balancing Technologies
  • Network and Security Architecture Experience
  • Scripting Language (Python, bash)
  • Data compliance regulations understanding: GDPR, HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
  • Experience with working with Fortune 500 companies
  • Travel required up to 33%.

Submit the form below to apply

Job Level2 - 7 years, 3-5years

Job title: Professional Services EngineerWork Location: MauritiusQualification: Bachelor’s DegreeExperience : 5+ years of experienceNo of openings: 1 Roles and Responsibilities: Required Skills: Sub...View more