Category: Latest Blog

In 2025, retail returns remain a critical pain point, especially for online purchases, where rates often exceed 24%. Leading retailers and CX teams are leveraging digital interventions for personalized policies and operational efficiencies to mitigate negative impacts while enhancing experience and loyalty. The goal? Transform retail product returns from incurring ‘costs’ to driving ‘competitive differentiation’.…

Agentforce represents a defining shift in enterprise AI from assistive tools to autonomous & action-driven agents. As AI continues to reshape the enterprise landscape, Salesforce is pioneering the next wave with its Agentic AI platform, Agentforce. In a recent Movate Talks podcast episode #6, Manjeet Singh, Senior Director of AI Product at Salesforce, shared insights…

Movate is a member of the Dallas Regional Chamber (DRC) and this membership marks a significant stride in its community engagement and regional growth strategy. Becoming a member of DRC Movate’s choice to be a part of the DRC was about business visibility and purposeful and enhanced contribution to the community; by joining the regional…

Insider risk governance: We will examine key research stats, the shifting tides, how these risks have evolved over the years and Movate’s response in today’s AI era. 83% of companies reported insider attacks in 2024, and CISOs are increasingly concerned about mushrooming threats in 2025. However, insider threats are more visible, complex, and strategically executed…

As enterprises race to scale AI from pilots to full-scale deployments, it’s vital that leaders don’t lose sight of the broader responsibilities toward the environment. At Movate, true innovation is anchored in a strong sense of purpose toward the community in which we operate. Our ESG and CSR commitments ensure that while we advance with…

AI has evolved from being a futuristic concept to a strategic enterprise imperative. ​ By 2025, enterprises that institutionalize AI are projected to outperform their peers by threefold in profitability and customer satisfaction. ​ For the C-suite, the challenge lies not just in adopting AI but in embedding it into the very fabric of their…

Movate’s Propel Labs is riding the W(AI)VE™ with its latest innovation: a powerful content curation engine designed to make enterprise data AI-ready for GenAI-powered RAG solutions. At the heart of any successful GenAI implementation lies high-quality, context-rich data and that’s where intelligent curation becomes crucial. Without proper curation, even the most advanced AI models risk…

Movate’s AI-powered Sales Agent Assist solution is Riding the W(AI)VE™. We’re elated to break the news that the solution has been awarded the Silver Award in the “AI for Sales category” at the 20th Annual 2025 Globee® Awards for Technology. Accelerate sales cycles. Spike agent confidence. Boost customer loyalty. This accolade reaffirms Movate’s commitment to…

Forrester mentioned Movate in its overview of 20 providers of connected product engineering services in its landscape report, Q2, 2025. As one of the companies researched for the report, Movate was included among the notable providers. The report lists Movate’s geographic focus, revenue category, industry focus and deployment mode. According to the Forrester report, business and…

The big-ticket event, #CCW2025, drew to a close. The event held from June 9–12, 2025, the Caesars Forum in Las Vegas became the epicenter of CX innovation during Customer Contact Week (CCW) 2025. Over 5,000 professionals, 200+ solution providers, and thought leaders converged to explore the evolving terrain of customer engagement. Participants from Movate include…