Category: Latest Blog

Keeping customers happy and satisfied is a pursuit that goes back as far as business itself. As business landscapes evolve, the challenges companies face to keep customers engaged and the tactics to keep customers happy and satisfied evolve too. Neglecting to notice signs that your customers aren’t getting what they want can cause formerly loyal

The holiday season is upon us. For e-commerce companies, it’s the most anticipated time of the year. From the excitement of Black Friday to the countdown to Christmas, it’s a whirlwind of sales and support requests. Customers want their orders tracked, inquiries answered, and issues resolved in real-time. With the surge in support requests during

Contact centers have come of age, but the current reality is the inherent inflexibility with how they have evolved. By default, today’s contact center operations hinge on planning and forecasting based on limited set of variables within the leaders’ purview. Omnichannel experiences, agent empowerment, and meaningful customer interactions seem elusive. Are they delivering frictionless, personalized,

Cost optimization, softening demand, and ROI-focused spending describe today’s technology services market outlook. Through this relatively sluggish phase, we are happy to share that we’ve acquired TSD Global, a leading international provider of outsourced sales and customer experience services. This has helped broaden our footprint and enrich our digital customer experience service portfolio with a

Comparably names Movate as one of the organizations with the Happiest Employees, and the Best Leadership Team in 2023. Based on 8,021 ratings and 581 participants, Movators are very satisfied with their work experience. Comparably Awards are provided every year to top performing organizations’ cultures based on real feedback from their employees. Though these two

In the fast-paced world of healthcare technology, the shift from traditional legacy applications to loosely coupled serverless solutions is not just a technological leap but a strategic necessity. This is the transformative story of a Texas-based primary care provider that embraced innovation, leading to a paradigm shift in operational efficiency. By steering away from on-premises

Movate acquired TSD Global, a leading international provider of outsourced sales and customer experience services. As a leader and disruptor harnessing cutting-edge technologies like GenAI, this strategic step marks an evolutionary milestone for Movate as the acquisition expands its footprint in the Philippines and expands offerings into South Africa. The acquisition enriches the digital CX

With Gen AI gaining significant enterprise attention, companies across industries seek to deploy the technology to boost customer service, employee engagement, and time-to-market. The tidal wave of adoption offers attractive avenues for providers to take their service offerings to the next level. The response to the lucrative market opportunities has been overwhelming, with many companies

In Sep 2022, we rebranded from CSS Corp to Movate to signal our new ambition and transformation. As we look back at the past year, we are convinced that this was more than just a rebranding. This was a change in our way of life with an elevated vision, and speed and innovation being our

ISG Provider Lens™ Customer Experience research report published in September 2023 compared provider strengths, challenges, and competitive differentiators. CX remains a crucial priority for enterprises and ties closely with strategic goals. The report showed how enterprises are addressing the CX gap via managed services. ISG recognized Movate as a “Leader” in the 2023 Customer Experience