Careers at Movate – Costa Rica

Job title: Customer Service Representative
Work Location: Barranquilla, Colombia
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Handle incoming in a timely manner.
• Create support tickets and escalate cases to Tier 2 as needed.
• Manage cases, emails, and chats simultaneously.
• Follow communication scripts when addressing different topics.
• Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by going the extra mile.
• Maintain clear records of all conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• Bachelor’s Degree  
• 1 year of experience in Customer Service or a similar role.

Location: Senior Integration Specialist
Work Location: Bogotá, Colombia
Experience: : 6-7 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Build and enhance integration solutions across global systems
• Manage data exchange, file transfers, encryption/decryption
• Transform and monitor documents across multiple platforms
• Troubleshoot and resolve integration and communication issues

Required Skills & Desired Skills:

• English Language with B2/B2+. 2(6–7 years in Integration Development)
• Proven expertise in (Pipelines, Mapper, Orchestration, C# Functions, XML)
• Strong C# and SQL development experience
• Hands-on with XML/JSON, WCF, REST APIs, PowerShell, AZDO/TFS, Git

Location: Human Resources Analyst
Work Location: Barranquilla, Colombia
Experience: 3 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Partner with leadership to design and execute employee engagement programs that enhance organizational culture and experience.
• Develop and execute wellness activities, including sourcing providers, managing budgets, and bringing innovative ideas that improve workplace climate and operational performance.
• Conduct 1:1 check-ins with employees as needed, and promote initiatives to improve communication, recognition, and well-being.
• Measure and report on the impact of wellness and engagement initiatives.
• Support the design and execution of engagement programs, events, and initiatives aligned with business objectives.
• Partner with HR leaders to promote a culture of belonging, recognition, and continuous feedback. conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 3 years of experience in Human Resources and Employee engagement.

Location: Outbound Sales Account Executive
Work Location: Ultrapark I, La Aurora, Heredia
Experience: 1-3 Years, Outbound sales
Education Qualification:  Any Degree
No of Openings: 20

Roles and Responsibilities:

• The Outbound Account Executive will bring the local and regional small and mid-size restaurant merchants onto project’s  platform to increase the overall selection in the U.S. market for our customers.
• You’ll be focused on leading the sales cycle, discovering needs and decision drivers, communicating value for the restaurant and closing partnerships with prospective merchants, while promoting and representing the DoorDash brand in a positive and professional manner.
• This is an acquisition, cold calling role, utilizing a targeted lead list provided to the AE.
• Help transform the way restaurants monetize through our on-demand delivery service
• Create a great first impression with merchants and build a pipeline of qualifi ed leads
• Lead the full sales cycle while closing transactions to attain new business from small to mid-size merchants
• Master email marketing automation tools to creatively engage prospects
• You enjoy the hustle required, making a high volume of calls daily, to help merchants grow their businesses
• Be a key part of our core DoorDash business, gaining crucial insight with a path to grow into a variety of other roles within the company

Required Skills & Desired Skills

• Proficiency in English Level >B2+ 
• Active listening
• Creative, persistent, and passionate about sales
• Salen mindset
• Critical thinking
• Speed to solution

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Python API Developer
Location: Chennai
Experience: 8 to 12 Years
Education Qualification: Any graduate

Roles & Responsibilities:

• Adhere to estimates for completing features/user stories.
• Develop and maintain unit tests for code components.
• Write well-designed, testable, scalable, and efficient code following software
• development best practices.
• Collaborate and communicate effectively with cross-functional teams and
• stakeholders.
• Participate in the Agile/SCRUM development process as an individual contributor,
• including sprint planning, task estimation, and daily stand-ups.
• Create and maintain technical documentation for reference and reporting.

Required Skills:

• Familiarity with asynchronous programming in Python is a plus.
• In-depth knowledge of RESTful API design principles.
• RESTful API development using Python frameworks with FastAPI, Flask.
• Strong understanding of Core Python and Object-Oriented Programming (OOP).
• Proficiency in at least one RDBMS such as PostgreSQL, MySQL.
• Comfortable working with SQL queries, stored procedures, functions, and database
• optimization.
• Solid understanding of version control systems like Git.
• Familiarity with Agile development methodologies.
• Experience with unit testing frameworks such as Pytest, unittest, or nose.
• Experience with ORMs like SQL Alchemy is a plus.
• Experience with Redis, Amazon S3, or Amazon SQS is a plus.

Job title: Automation Test Engineer
Location: Chennai
Experience: 8 to 12 Years
Education Qualification: Any graduate
No of openings: 5

Roles & Responsibilities:

• Performing automated testing using cypress.
• Integration of Test Scripts with the Continuous integration tool such as Jenkins.
• Designing, developing and supporting frameworks for our test infrastructure and
• providing automation expertise to our development teams Contributing toward
• predictable delivery of quality releases
• Write requirements and create scenarios for performance and load testing
• Creation and maintenance of test data, tools and scripts.
• Create test plans and suites from the user stories defined by product owners.
• Review test plans and cases with developers and product owners.
• Writing and maintaining test scripts
• Execute test plans and conduct manual functional and exploratory testing.

Required skills:

• Candidate must have experience/knowledge of testing on web-based and mobile applications.
• Expertise in Cypress tool for automation testing
• Should have a good understanding of Software Testing Life Cycle
• Demonstrate the ability to derive the Test Scenarios from the Business Requirements.
• Demonstrate working understanding in Test Design and writing detailed test cases based on user scenarios.
• Develop, document, and maintain functional test cases and other test artifacts like the test data, data validation.
• Strong knowledge of software QA methodologies and processes.
• Responsible for performing test execution and test analysis.
• Strong proficiency in Functional / Regression / Retesting / UI / Usability / Cross Browser testing.
• Good reporting & documenting skills.
• Experience working in an Agile/Scrum methodology.
• Experience working in Azure DevOps or Jira

Job title: IT Help Desk Analyst
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1-3 years of Experience in IT Help Desk
Education: High School

Roles and Responsibilities:

• Provide first-level support via calls, emails, and tickets with a goal of first-call resolution
• Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more
• Perform SOP-based triaging and escalate complex issues to advanced teams
• Maintain and contribute to our knowledge base
• Deliver clear remote troubleshooting and guidance

Required Skills & Desired Skills

• Must have 1 – 3 years of experience in technical service desk support in BPO Industry
• Must have Hands-on with Windows, Linux, and Mac OS
• Must have knowledge/experience of office tools, printers, scanners, network security & antivirus
• Strong problem-solving and multitasking skills
• Customer-focused with excellent communication skills
• Experience with Microsoft rollouts, EMR systems, Adobe products & HR apps
• Willingness to work in night-shift schedule

Job title: Digital Marketing Specialist
Location: Terracampus
Experience: 1-3 years’ experience in marketing, digital design or equivalent field
Education: High School Diploma or above

Roles and Responsibilities:

• Design Digital Media Campaigns: Create digital media campaigns that align with our business goals, including landing pages and emails. Proficiency in Photoshop and Canva is a must.
• Collaborate with Field Marketing Manager: Work closely with the Field Marketing Manager to understand event topics, speakers, and objectives. Regular calls with the FMM to ensure alignment.
• Coordinate Digital Content Creation: Oversee the creation of digital content, such as websites, webinars, and emails.
• Assist in Webinar Launches: Support in launching webinars and virtual web conferences. Handle behind-the-scenes tasks and provide post-event analysis.
• Liaise with Marketing, Sales, and Product Teams: Ensure brand consistency across all digital media. Collaborate with the sales team for coordination (no direct interaction with engineers).
• Implement Direct Marketing Methods: Suggest and implement direct marketing strategies to increase profitability. Share ideas and recommendations.
• Monitor ROI and KPIs: Utilize Excel, Tableau, and Salesforce (SFDC) to track and analyze the return on investment and key performance indicators.
• Manage Swag Purchases: Work with venues to purchase promotional items. Utilize established vendors and manage logistics.
• Stay Updated with Digital Media Trends: Keep abreast of the latest developments in digital media to implement innovative strategies.
• Pay Attention to Details: Maintain a keen eye for grammar, image quality, and adherence to brand requirements.

Required Skills & Desired Skills:

• 1-3 years’ experience in marketing, digital design or equivalent field
• Advanced English level (B2+/C1)
• Proven work stability

Technical skills:

• Proven experience in digital media campaign design and coordination.
• Strong knowledge of Photoshop, Canva, Excel, Tableau, and Salesforce (SFDC).
• HMTL/CSS knowledge nice to have
• Javascript knowledge is a plus
• Excellent communication and collaboration skills.
• A creative mindset with attention to detail.
• Ability to adapt to varying workloads due to seasonality.

Job title: Inbound Sales Representative
Work Location: 3rd floor, East Gate Business Center, Marcos Hi-way, Antipolo City
Experience:  Minimum of 3 months call centre experience
Education Qualification:  High School Graduate
Openings: 120+

Roles and Responsibilities:

• As an Inbound Sales Representative you will handle incoming calls from potential and existing customers.
• Your role is to assist with inquiries, resolve issues, and convert interest into subscriptions by offering tailored SiriusXM packages.
• This position requires excellent communication and problem-solving skills.

Required Skills & Desired Skills

• At least 3 months of BPO experience
• Preferably with a Sales or Collections background
• Excellent communication skills
• High school graduate or higher
• Willingness to work onsite, including shifting schedules, holidays, and weekends
• Must be willing to work in Antipolo site. Our office is near LRT 2 Antipolo Station

Enjoy these HUGE perks:

• *Php 20,000 Package per month + Up to Php 16,000*on commissions/incentives per month
• PAYDAY EVERY SATURDAY!!!
• Weekly incentives
• HMO after a month + Life Insurance
• Flexible Service Incentive Leaves (SIL) program

*Terms and Conditions apply.

Job title: Outbound Sales Representative
Work Location: Upper Mckinley Hill, Taguig
Experience:  Minimum of 3 months call centre experience
Education Qualification:  High School Graduate
Openings: 75+

Roles and Responsibilities:

• As an Outbound Sales Representative you will be responsible for contacting potential customers who have recently purchased a new or used vehicle and received a complimentary US Satellite Radio Free trial.
• Your primary role is to convert these trial users into paying subscribers by offering promotional packages and highlighting the value of entertainment services.

Required Skills & Desired Skills

• At least 3 months of BPO experience
• Preferably with a Sales or Collections background
• Excellent communication skills
• At least a High school graduate
• Willing to work onsite and on shifting schedules/holidays/weekends
• Must be willing to work in Taguig

Enjoy these HUGE perks:

• *Php24,334.67 Salary per month
• Uncapped commissions
• PAYDAY EVERY SATURDAY!!!
• Weekly incentives
• HMO after a month
• Life and Accident Insurance
• Flexible Service Incentive Leaves (SIL) program

*Terms and condition apply

Job title: Inbound Sales Representative
Work Location: Upper Mckinley Hill, Taguig
Experience:  1 year of BPO experience handling Telco or Sales
Education Qualification:  High School Graduate
Openings: 75 FTE’s

Roles and Responsibilities:

• An Inbound Sales Representative for a US Telecom B2B program handles incoming communications from business clients, identifies their needs, and promotes suitable telecom solutions to achieve sales targets.

Required Skills & Desired Skills:

• High School Graduate
• 1 year of BPO experience handling Telco or Sales
• Must be amenable to work on flexible schedules
• Must be amenable to work onsite
• Must be amenable to start immediately
• Must be amenable to work in Mckinley Hill, Taguig

Apply now and enjoy these HUGE perks:

• Php 28K Monthly Package (Php 26,000 Basic Pay + Php 2,000 Non-taxable allowance)
• Php 1,000 Regularization Allowance
• *Php 25,000 New Hire Incentives
• Uncapped Commissions
• HMO after a month + 1 Free Dependent Upon Regularization
• Life and Accident Insurance
• Flexible Service Incentive Leaves (SIL) program
• Annual Performance/Merit Increases
• Fast-Track Internal Career Opportunities

*Terms and conditions apply

Job title: Network Engineer
Work Location: Ultra Lag
Experience:  At least 2 years working as a Network Engineer
Education Qualification:  High School Diploma or above

Roles and Responsibilities:

• Troubleshoot/Diagnose all Level 2 issues from the customers and drive satisfactory resolution of the issues.
• Troubleshoot Product
• Codes and Configuration issues.
• Ensure On-Time escalation to L3 and Engineering(R&D) teams
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM
• Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
• Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base/ Tech Forum

Required Skills & Desired Skills:

• 2-3 years of experience as a network engineer
• Advanced English level (B2+/C1)
• Proven work stability

Technical skills:

• Bridging and Switching Concepts, LAN Technologies such as TCP/IP Ethernet – CSMA/CD
• STP, RSTP, MSTP, VLAN tagging
• Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
• VoIP knowledge SIP, H323 (Good to know)
• Wireshark (Good to know)
• Linux (Good to know)

Job title: Video Content Quality Reviewer
Location: Hyderabad
Experience: 2+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 75+ Openings

Position Overview:

• We are looking for an experienced and detail-oriented Video Content Quality Reviewer to join our video production team. The ideal candidate will possess a strong understanding of video production standards, ensuring all video content meets the team’s editorial, technical, and creative requirements including spelling and grammar check, regional alignment and overall quality. This role involves reviewing and approving videos for accuracy, consistency, and compliance with quality benchmarks before they are published on digital platforms.

Key Responsibilities:

Content Review & Approval

• Ensure videos align with the template, style, have proper background music and voiceovers as per mandated requirements.
• Cross-checking scripts and grammar, pronunciation, displaying a strong command over the English language across the visuals, and audio used to verify consistency.

Technical Quality Assessment

• Inspect videos for technical quality, including resolution, color grading, transitions, audio levels, and overall synchronization.
• Flag and guide corrections for issues such as poor framing, sound inconsistencies, or graphical errors.
• Confirm that all content adheres to digital platform standards.

Compliance & Ethical Standards

• Ensure videos meet legal, ethical, and regulatory guidelines, including copyright and fair use laws.
• Verify that sensitive topics are handled with appropriate editorial care.
• Confirm compliance with time limits and technical constraints specific to different platforms.

Collaboration & Feedback

• Work closely with video producers and editors, to provide constructive feedback.
• Develop and maintain quality checklists and guidelines for consistent reviews.

Requirements:

• Preferably a Bachelor’s degree in Journalism, Communications, Media Production, or a related field.
• Minimum 2+ years of experience in video editing, production, or quality assurance within a media organization.
• In-depth understanding of journalistic principles and editorial integrity.
• Proficiency with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and quality assurance tools.
• Strong analytical and reporting skills for assessing video content against set standards.
• Usage and familiarity with AI-based tools to for visualization or reporting
• Knowledge of broadcasting and digital video requirements, including social media optimization.
• High attention to detail with a commitment to accuracy.
• Excellent communication and interpersonal skills to provide actionable feedback.
• Ability to work under tight deadlines and manage multiple projects simultaneously.
• Familiarity with visual storytelling and audience engagement techniques.

Why Join Us?

• Be part of a leading AI-enabled video production team 
• Collaborate with a team of talented professionals in a fast-paced and innovative environment.
• Shape the quality and impact of video content that informs and inspires audiences.

Job title: Sales Coach
Work Location: Barranquilla, Colombia
Experience:  2 years
Education Qualification:  Bachelor’s Degree
No of openings:  10

Roles and Responsibilities:

• Oversee the daily activities of sales representatives, ensuring they follow best practices and meet their targets.
• Conduct regular training sessions to improve the skills and knowledge of the sales team, focusing on Salesforce tools and techniques.
• Track and analyze the performance of sales representatives, providing feedback and strategies for improvement.
• Ensure the team maintains strong relationships with existing customers, addressing any issues and ensuring renewals are processed smoothly.

Required Skills & Desired Skills: 

• English Language with B2/B2+.
• 2 years of experience in Sales or a similar role.(Sales Coach)