Careers at Movate – Costa Rica

Job title: Social Media Video & Image Editor
Location: Bangalore
Experience: Mid-level
Job Type: Full Time

Job Summary:

• We are seeking a highly skilled Social Media Video & Image Editor with strong English language proficiency to join our team.
• The ideal candidate has expertise in video editing, motion graphics, and image editing and excellent communication skills to collaborate effectively and create engaging content tailored for diverse audiences.
• You will be responsible for producing high-quality videos and animations and editing images optimized for various social media platforms.

Key Responsibilities:

• Edit and enhance short-form and long-form videos for platforms such as Instagram Reels, TikTok, YouTube Shorts, and Facebook.
• Create motion graphics, GIFs, and animations to enhance video content.
• Perform color grading, visual effects, transitions, and sound design to create engaging videos.
• Edit and enhance photos and graphics for social media posts, ads, and marketing materials.
• Optimize video and image content for different aspect ratios, resolutions, and platform requirements.
• Collaborate with the marketing and design teams to develop visually appealing content that aligns with branding and messaging.
• Ensure all content is grammatically correct and visually coherent, with proper text overlays and subtitles when necessary.
• Stay updated on the latest video editing, image editing, and social media trends to create modern and engaging content.
• Manage multiple projects and meet deadlines in a fast-paced environment.

Requirements:

• 4-5 years of proven experience as a Video Editor, Motion Graphics Designer, or Social Media Content Creator.
• Expertise in Adobe Premiere Pro, After Effects, Photoshop, Lightroom, and Illustrator (or similar tools).
• Strong skills in motion graphics, animation, and visual effects.
• Proficiency in photo retouching, colour correction, and manipulation.
• Excellent English language skills (written and verbal) for clear communication and content accuracy.
• Ability to edit engaging content under tight deadlines while maintaining high quality.
• Understanding of storytelling, pacing, and audience engagement strategies for social media.
• Strong attention to detail, creativity, and problem-solving skills.
• Portfolio showcasing video editing, motion graphics, and image editing projects.

Preferred Skills (Optional but a Plus):

• Experience with 3D animation (Blender, Cinema 4D, or Maya).
• Basic knowledge of UI/UX design for web and mobile.
• Audio editing and sound design experience.
• Familiarity with social media analytics to optimize content performance.

Potential Success Metrics:

• Increased engagement and audience retention on social media videos
• High-quality, error-free edits delivered on time
• Creative contributions that align with brand aesthetics and messaging

What We Offer:

• Competitive salary and benefits.
• A dynamic and creative work environment.
• Opportunities for professional growth and skill development.

Job title: Video Content Quality Reviewer
Location: Hyderabad/Chennai
Experience: 2+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 10

Position Overview:

• We are looking for an experienced and detail-oriented Video Content Quality Reviewer to join our video production team. The ideal candidate will possess a strong understanding of video production standards, ensuring all video content meets the team’s editorial, technical, and creative requirements including spelling and grammar check, regional alignment and overall quality. This role involves reviewing and approving videos for accuracy, consistency, and compliance with quality benchmarks before they are published on digital platforms.

Key Responsibilities:

Content Review & Approval

• Ensure videos align with the template, style, have proper background music and voiceovers as per mandated requirements.
• Cross-checking scripts and grammar, pronunciation, displaying a strong command over the English language across the visuals, and audio used to verify consistency.

Technical Quality Assessment

• Inspect videos for technical quality, including resolution, color grading, transitions, audio levels, and overall synchronization.
• Flag and guide corrections for issues such as poor framing, sound inconsistencies, or graphical errors.
• Confirm that all content adheres to digital platform standards.

Compliance & Ethical Standards

• Ensure videos meet legal, ethical, and regulatory guidelines, including copyright and fair use laws.
• Verify that sensitive topics are handled with appropriate editorial care.
• Confirm compliance with time limits and technical constraints specific to different platforms.

Collaboration & Feedback

• Work closely with video producers and editors, to provide constructive feedback.
• Develop and maintain quality checklists and guidelines for consistent reviews.

Requirements:

• Preferably a Bachelor’s degree in Journalism, Communications, Media Production, or a related field.
• Minimum 2+ years of experience in video editing, production, or quality assurance within a media organization.
• In-depth understanding of journalistic principles and editorial integrity.
• Proficiency with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and quality assurance tools.
• Strong analytical and reporting skills for assessing video content against set standards.
• Usage and familiarity with AI-based tools to for visualization or reporting
• Knowledge of broadcasting and digital video requirements, including social media optimization.
• High attention to detail with a commitment to accuracy.
• Excellent communication and interpersonal skills to provide actionable feedback.
• Ability to work under tight deadlines and manage multiple projects simultaneously.
• Familiarity with visual storytelling and audience engagement techniques.

Why Join Us?

• Be part of a leading AI-enabled video production team 
• Collaborate with a team of talented professionals in a fast-paced and innovative environment.
• Shape the quality and impact of video content that informs and inspires audiences.

Job title: Video Creator
Location: Hyderabad/Chennai
Experience: 0 – 1+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 10

We’re seeking a talented Video Creator to join our dynamic team. In this role, you’ll be responsible for selecting and implementing relevant media assets that enhance our video content while maintaining alignment with the narrative and client guidelines. This position requires excellent visual storytelling instincts, meticulous attention to detail, and strong media selection skills.

Roles and Responsibilities:

Media Selection and Implementation

• Source and select high-quality video and image assets from our media partners and free usage catalogue that align perfectly with article content and client brand guidelines
• Prioritize videos over images, with preference for 16:9 aspect ratio content (using 9:16 only when necessary)
• Ensure all selected media is current by filtering for recent assets (within 72 hours to 1 month)
• Search effectively using our media partners’ libraries and our internal media search field
• Properly document and attribute media sources to maintain licensing compliance

Content Quality Management

• Verify that all media used is contextually relevant to the content, avoiding generic or unrelated footage
• Ensure precise matching when featuring specific people, events, or teams (e.g., correct athletic teams and players in sports content)
• Maintain contextual accuracy between narrative and visual elements
• Develop creative solutions when exact media matches aren’t available, such as using different angles or perspectives
• Avoid misleading visual contexts that contradict the narrative message

Required Skills and Qualifications

• Experience in video production, digital content creation, or media curation
• Strong visual storytelling instincts and understanding of narrative alignment
• Excellent research skills for finding specific, relevant media assets
• Proficiency with stock media platforms and free usage catalogues
• Meticulous attention to detail and quality
• Understanding of different video formats and aspect ratios
• Ability to work efficiently while maintaining high-quality standards

Preferred Skills

• Background in journalism, media studies, or related fields
• Experience with media asset management systems
• Knowledge of brand guidelines implementation in video content
• Understanding of media licensing and proper attribution practices
• Familiarity with our internal media management platform

Job title: Video Journalist
Location: Hyderabad/Chennai
Experience: 2+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 10

As a Video Journalist (VJ), you will transform written news articles into engaging video content while maintaining journalistic integrity and adhering to client brand guidelines. This role combines journalistic expertise with video production skills to create compelling, accurate, and timely content for our diverse client base.

Roles and Responsibilities:

Content Selection & Research

• Source relevant and timely articles from client-approved news outlets
• Evaluate content for visual potential, ensuring media availability from Getty Images or other approved sources
• Select stories that align with client topics, brand voice, and audience interests

Script Development

• Transform written articles into concise, engaging scripts while preserving the original context and tone
• Ensure factual accuracy and appropriate attribution of information

Technical Quality Assurance

• Meticulously proofread all scripts for grammar, clarity, and proper pronunciation
• Format numbers, names, and technical terms for clear narration (e.g., “$23.76” as “twenty-three dollars and seventy-six cents”)
• Ensure proper punctuation and structure throughout all content

Video Production Support

• Prepare title and pronunciation guides for narration
• Work with Getty Images and other approved media sources to select appropriate visuals
• Implement technical workarounds when necessary to maintain quality (e.g., pronunciation solutions)

Required Skills & Qualifications

• Bachelor’s degree in Journalism, Communications, Media Studies, or related field
• Strong news judgment and ability to identify compelling, visually-friendly stories
• Excellent writing skills with ability to adapt content while maintaining journalistic integrity
• Keen attention to detail, particularly for grammar, pronunciation, and factual accuracy
• Experience with or understanding of video production processes
• Proficiency with grammar and editing tools such as Grammarly

Job title:  Deutsch Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 1-2 years of CSR experience
Education Qualification: At least 2 years of college

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in Antipolo City and the ability to work remotely.
• Flexibility to work Deutsch business hours and be available during weekends and holidays as per business needs.
• At least 6 months of professional customer support experience
• Sound knowledge of telephone etiquette

Job title:  Customer Support (Portuguese )
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  3

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in Portuguese.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For Portuguese, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Customer Support (Italian)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  13

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in Italian.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For Italian, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multitask.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Customer Support (German)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  8

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in German.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For German, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Customer Support (French)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  6

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in French.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For French, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Financial Planning and Analysis Specialist
Work Location: Chennai/Bangalore
Experience: 5+ Years
Education Qualification: CA/CMA
No of openings:  2

Roles and responsibilities:

• Responsible for month close activities including preparation and review of Company level PL, Delivery Unit and location level MIS
• Track revenue and gross margin by Delivery Unit and by location and expenses by cost center
• Work on quarterly estimate and rolling forecast of Company level PL including the Delivery and location level PL and should be able to provide insights
• Assist in Annual Planning and budgeting activity
• Should be able to navigate across multiple reports and work on the variance analysis to track the MoM variance and the budget vs actuals
• Should have strong business partnering skills and ability to communicate and collaborate with various business units and other cross functional teams
• Should prepare Board doc and other presentations on financial performance on a monthly and quarterly basis
• Should be agile, open to challenges and work under high pressure to meet the demanding deadlines
• Should have good excel skills.

Required Skills & Desired Skills:

• Strong Excel skills, financial reporting, and month-end close experience.
• Expertise in budgeting, forecasting, and variance analysis across business units.
• Ability to prepare P&L, MIS reports, and executive presentations.
• Strong business partnering, communication, and cross-functional collaboration.
• Agility under pressure, analytical mindset, and familiarity with ERP/BI tools.

Job title:  Business Finance Manager
Work Location: Chennai/Bangalore
Experience: 3-5 Years
Education Qualification: CA/CMA
No of openings:  2

Responsibilities:

• Identify and drive input metrics that enhance revenue and margin for key accounts.
• Analyse monthly MIS reports, provide insights on factors impacting business performance, and offer necessary inputs for projections.
• Implement margin improvement initiatives in collaboration with delivery, operations, and sales teams.
• Support the CDO organization of the Digital Customer Experience business in invoicing, collections, and business reviews.
• Participate in the annual business planning exercise and coordinate numbers between business, delivery, and finance teams.
• Evaluate new investment proposals and business cases with business teams.
• Collaborate with all stakeholders to automate tasks wherever feasible.
• Handle any other ad hoc analytical requests as they arise.

Required Skills & Desired Skills:

• Strong Excel and financial modeling, budgeting & forecasting, variance analysis, and understanding of financial statements.
• Proficiency in tools like SAP, Oracle, or other ERP systems; ability to interpret and analyse large datasets.
• Strategic thinking, cross-functional collaboration, and effective communication of financial insights to non-finance stakeholders.
• Industry-specific knowledge (e.g., tech, manufacturing, healthcare) and familiarity with regulatory and compliance standards.

Job title:  Japanese Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Japanese language)
• Sound knowledge of telephone etiquette
• Use of Kanji

Job title:  Spanish Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Spanish business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Spanish language)

Job title:  German Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work German business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (German language)

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product