Careers at Movate – Poland

Job title: Welcome Center Agent – Portuguese
Work Location: Ultra Lag
Experience:  6+ months working giving trilingual support is preferred, Contact Centers expertise
Education Qualification:  High school Diploma

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

• B2+, Portuguese level, B2 English level
• 6+ months in Contact Centers
• Proven work stability
• High School Diploma
• 6+ months working giving trilingual support is preferred

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience:  2+ years
Education Qualification:  University degree or proven experience in related areas

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• Advanced Oral English, Microsoft 365/Google Workspace, Salesforce.com or any other CRM system
• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful

Job title: Associate Customer Success Manager
Work Location: Ultra Lag
Experience:  1–2 years
Education Qualification:  University degree or proven experience in related areas

Roles and Responsibilities:

• Establish yourself as a trusted advisor, advocate and subject matter expert to support the Evergreen Subscription program internally and externally
• Develop a deep understanding of your customers’ business priorities, operational model/objectives, data center environment, data center architecture/roadmap, implementations, business priorities and IT initiatives
• Actively monitor customers’ usage and consumption, provide recommendations of their hardware utilization based on their use case and business goals
• Establish, own and drive strategic, operational, risk and growth management reviews as they relate to hardware / service delivery, deployments, migrations, capacity planning & expansions
• Own the overall post-sales service delivery relationship with key customers with complete responsibility for total customer experience within your accounts. You will be required to own and drive service value delivery while actively supporting issue management, customer escalations and resolution
• Deliver monthly and quarterly business reviews to align business and technical goals across multiple stakeholders e.g. customers, partners, GSIs and multiple functions across the company
• Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership
• Participate in Executive Briefing Committee discussions, Sales Account Strategy & Growth planning, Technical and Support troubleshooting and triaging
• Actively participate in internal initiatives that enhance and grow the CS organization

Required Skills & Desired Skills:

• Advanced Oral English, Microsoft 365/Google Workspace, project management (plus)
• 1–2 years of experience in customer-facing roles (e.g., account management, customer success) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
• Excellent communication, project management, and problem-solving skills, with the ability to manage multiple projects, handle critical issues, and build trusted relationships at executive levels.
• Strong written and verbal skills to articulate technical issues and business impact effectively to diverse audiences.
• Ability to work in a high-growth, dynamic environment while balancing attention to detail and the bigger picture.
• Bachelor’s degree required (Computer Science, Engineering, or related field preferred); certifications like ITIL, PMP, PMI, or Six Sigma are a plus.
• C1 English level
• Microsoft Office or Google Workspace knowledge

Job title:  Deutsch Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 1-2 years of CSR experience
Education Qualification: At least 2 years of college

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in Antipolo City and the ability to work remotely.
• Flexibility to work Deutsch business hours and be available during weekends and holidays as per business needs.
• At least 6 months of professional customer support experience
• Sound knowledge of telephone etiquette

Job title:  Customer Service Representative 
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience:  6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM

Roles and Responsibilities:

• Manage large amounts of incoming phone calls, Emails and/or Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required and Desired skills:

• 6-12 months of proven customer support experience or experience as a Client Service Representative
• High school diploma
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job title:  Japanese Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Japanese language)
• Sound knowledge of telephone etiquette
• Use of Kanji

Job title:  Spanish Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Spanish business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Spanish language)

Job title:  German Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work German business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (German language)

Job title: Manager / Assistant Manager – Digital Marketing, Martech, SEO & Campaign – B2B IT Services
Location: Bangalore, India (Hybrid)
Department: Marketing / Growth
Reports To: Head of Marketing / Director, Digital Strategy
Experience : 8+ years’ experience

Job Overview:

• We are looking for a highly skilled and data-driven Digital Marketing Specialist with over 8+ years of experience in B2B SaaS and IT services to lead our digital growth efforts.
• This hybrid role, based in Bangalore, is ideal for a strategic marketer who can manage end-to-end digital campaigns, SEO programs, and the MarTech ecosystem while optimizing outreach for the US market.
• Preference will be given to candidates with prior experience in IT Services/BPO and managing digital advertising campaigns targeting the U.S. audience.

Key Responsibilities:

• B2B Campaign Strategy & Execution
• Plan and execute multi-channel digital campaigns with a strong focus on U.S. geographies and enterprise decision-makers. (e.g., Manufacturing, Retail, Technology).
• Lead Google Ads, LinkedIn, Facebook, and programmatic campaigns to drive awareness and qualified leads.
• Manage high-performing retargeting campaigns and content syndication partnerships with B2B platforms.
• Work closely with sales to ensure campaign alignment with account-based engagement and revenue goals.

• Martech Ownership & Automation
• Oversee the marketing technology stack including Salesforce, HubSpot/Marketo/Pardot, CDPs, and ABM tools.
• Design automated lead nurturing journeys based on behavioral triggers, firmographics, and funnel stage.
• Use insights from website visitor tracking tools (e.g., Leadfeeder, Clearbit, Albacross) to identify anonymous traffic and inform outbound strategies.

• SEO & Organic Growth
• Drive organic growth through on-page, off-page, and technical SEO for global visibility, especially in the U.S.
• Collaborate with content teams to ensure alignment with search trends, keyword intent, and site structure optimization.

• Funnel Management & ABM
• Build account-based programs targeting high-value clients in the U.S. with personalized ads, landing pages, and follow-up workflows.
• Continuously optimize landing page performance through A/B testing, heatmaps, and CRO tactics.

• Analytics, Reporting & ROI
• Establish clear KPIs and generate detailed reports on campaign effectiveness, pipeline influence, and cost-per-lead.
• Use platforms like GA4, Power BI, Tableau, and CRM dashboards to track performance and deliver insights for optimization.

Required Qualifications:

• Bachelor’s degree in Marketing, Business, IT, or related field.
• 8+ years of experience in digital marketing, with strong exposure to B2B SaaS/IT services and/or BPO industries.
• Hands-on expertise in running paid campaigns for the U.S. market across Google Ads, LinkedIn, and other platforms.
• Proficiency with marketing automation (HubSpot, Marketo), CRM (Salesforce), and ABM/retargeting tools (RollWorks, Demandbase, AdRoll).
• Strong grasp of SEO, content strategy, and digital performance metrics.
• Hands-on experience with website visitor tracking and behavioral analytics tools.

Preferred Skills & Attributes:

• Prior experience in IT services or BPO digital marketing roles targeting North America.
• Deep understanding of enterprise tech buying cycles and multi-persona B2B journeys.
• Understanding of WordPress CMS and SEO ops.
• Excellent communication and project management skills.
• Knowledge of industry-specific buyer journeys, especially CIO, CTO, procurement personas.
• Comfortable working cross-functionally with sales, presales, and delivery teams.

What We Offer:

• Competitive compensation with performance-linked incentives.
• Flexible hybrid work model in our Bangalore office.
• Opportunity to work with global stakeholders on U.S.-focused campaigns.
• Access to advanced tools and platforms in a mature digital ecosystem.

Job title: Finance Manager, Customer Experience
Location: Ultra Lag
Experience: At least 4 years of FP&A experience
Education Qualification: University degree

Roles and Responsibilities:

• Financial planning and analysis, forecasting, reporting, data management

Required Skills & Desired Skills:

• 4–7 years of FP&A experience (business-facing preferred)
• University degree (Finance, B.A., or related)
• Strong skills in Excel/Google Sheets, Anaplan, and NetSuite
• Bonus if you’ve worked with SQL, Tableau, or Snowflake
• Advanced English level (B2+/C1)
• Proven work stability
• Advanced Oral English, Excel/Google Sheets, ERP systems, data bases knowledge, data visualization tools

Job title: Renewals Deals Finance Manager
Location: Ultra Lag
Experience: 4-5 years of experience
Education Qualification: University degree

Roles and Responsibilities:

• Perform Renewals quote reviews and approvals
• Supporting Renewal subscription deal analysis
• Ensure deals are reviewed for accuracy, fitness and alignment with policies and strategic initiatives
• Reconcile and analyze install base changes and drivers for subscription changes.
• Maintain a confident, well informed point-of-view to challenge conventional or entrenched views
• Work closely with cross functional teams Including but not limited to Sales, IT, install base
• Perform ad hoc financial analysis to support key business decisions.

Required Skills & Desired Skills:

• BA degree in Finance, Accounting, Economics or equivalent; MBA a plus.
• 4-5 years of progressively complex roles in a financial function with deals analysis experience/understanding; Subscription and/or Service experience a plus
• Strong communication and relationship building skills, with the ability to interpret and summarize data to aid management in achieving operational goals.
• Excellent analytical, decision-making, project management, and financial modeling abilities.
• Ability to manage multiple priorities simultaneously, work well under pressure and adapt quickly to change.
• Revenue Accounting experience
• Intermediate Excel modeling
• PowerPoint Skills is a plus
• Experience with Salesforce
• NetSuite, Tableau software is a plus
• Advanced English level (B2+/C1)
• Proven work stability
• Advanced Oral English, Excel/Google Sheets, ERP systems (Netsuite), data visualization tools (Tableau, Power Point), CRM systems (Salesforce)    

Job title: Customer Success Partner Coordinator
Location: Ultra Lag
Experience: 2+ years of experience
Education Qualification: Highschool Diploma, project management certifications (plus)

Roles and Responsibilities:

• Proficiency in Salesforce or similar CRM software, along with Google Suite Products.
• Experience working in the IT industry, or related
• Saas model knowledge
• A customer-centric mindset, outstanding communication skills, and keen attention to detail.
• Organization, resourcefulness, and collaboration skills

Required Skills & Desired Skills:

• 2+ years of experience in Account Management, Implementation, Project Management, or Customer Success.
• Great English communication skills (B2+- C1)
• Advanced Oral English, Experience working in the IT industry, or related
• Saas model knowledge
• A customer-centric mindset, outstanding communication skills, and keen attention to detail.
• Organization, resourcefulness, and collaboration skills. Salesforce or related CRM expertise, Google workspace or Microsoft 365   
• Bridge customers and internal teams, offering top-notch admin support and guiding the onboarding journey
• Empower teams to maximize our platform’s value through tailored education and insights
• Champion the onboarding process and collaborating across teams to enhance the experience and shape future innovations 

Job title: Welcome Center Agent
Location: Ultra Lag
Experience: 6+ months in Contact Centers
Education Qualification: High school Diploma
No of openings: 10

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

• Advanced English level
• 6+ months in Contact Centers
• Proven work stability
• High School Diploma

Job title: Senior ETL Developer 
Location: Chennai Guindy
Experience: 8-10 years
No of openings: 2

Role and responsibilities

• Having good communication to interact with IT-Stake holders and Business.
• Understand the pain point to delivery.
• Experience to process large set of data transformations both semi and structured data
• Experience to build data lake & configuration on delta tables.
• Good experience with computing & cost optimization.
• Understanding the environment and use case and ready to build holistic Data Integration frame works.
• Good experience in MWAA (airflow orchestration)

Required skills

• 8+ Years of experience in ETL development with 4+ Years on AWS Pyspark scripting)
• Experience deploying and running AWS-based data solutions using services or products such as S3, Lambda, SNS, Cloud Step Functions.
• Person should be strong in Pyspark
• Hands on and working knowledge in Python packages like NumPy, Pandas, Etc
• Experience deploying and running AWS-based data solutions using services or products such as S3, Lambda, SNS, Cloud Step Functions. Sound knowledge in AWS services is must.
• Person should work as Individual contributor
• Good to have familiar with metadata management, data lineage, and principles of data governance.

Job title: Data Architect
Location: Chennai Guindy
Experience: 10-16 years
No of openings: 2

Role Summary:

• Data Architect is responsible for designing, implementing, and optimizing transactional database systems to ensure high performance, scalability, and reliability.
• Role involves collaborating with cross-functional teams to develop database solutions that support business operations and transactional workflows effectively.

Key Responsibilities:

• Design and implement transactional database architectures to support business processes.
• Optimize database performance for high-volume transactional systems.
• Develop and enforce database standards, governance, and best practices.
• Collaborate with developers to integrate database solutions into applications.
• Monitor and troubleshoot database performance issues.
• Ensure data integrity, security, and compliance with regulations.
• Conduct capacity planning and disaster recovery strategies.
• Document database designs and processes for future reference.

Required Skills and Qualifications:

• Strong expertise in transactional database systems (e.g., MySQL, PostgreSQL).
• Proficiency in data modelling and database design principles.
• Experience with performance tuning and query optimization.
• Knowledge of database security and compliance standards.
• Familiarity with cloud-based database solutions (e.g., AWS RDS, Azure SQL).
• Excellent problem-solving and analytical skills.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience with distributed database systems and replication.
• Certification in database technologies (e.g., Oracle Certified Professional, Microsoft Certified Solutions Expert).
• Knowledge of emerging database technologies and trends.