Careers at Movate – Poland

Location: Inside Sales Specialist
Work Location: Chennai-Ambit
Experience:  3-7 Years
Education Qualification:  Any Degree
No of Openings: 3

Roles and Responsibilities:

• Key task will be to focus on managing end-to-end Inside Sales/Lead Gen operations
• The Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling/setting meetings for the Salespersons with influencer/decision maker of the Potential Prospect (Client)
• The Inside Sales specialist role is a customer-facing role (C-level, Directors, and VPs) over phone and other channels.
• The Inside Sales specialist should have experience of selling services and solutions in any market.
• The Inside Sales specialists should be aware of IT technologies and the typical IT challenges that CXO’s must deal with.
• The Inside Sales specialist is expected to articulate Movate’s Services/Solutions, messaging and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.

Required Skills & Desired Skills

• SELF-STARTER, HUNTING skills are a MUST
• 1-3 years of experience of IT sales in any market or Customer Service in Global environment
• Good written and oral communication skills.
• Passionate about generating demand and building relationships with prospects
• Active in social networking, especially LinkedIn

Job title: Technical Support Executive – Voice Process
Location: Ambattur, Chennai
Experience: Minimum 1 year in Technical Support Voice.
Education:  Any Bachelor’s degree

Roles and Responsibilities:

• Assisting the USA customers through Inbound calls
• Must have experience into handling international calls.

Required Skills & Desired Skills :

• Excellent Communication Skills both in Verbal and written communication.
• Must be flexible to work in rotational night shift. 
• Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits:

• Doorstep cab service for pick-up and drop-off
• 15-day relocation accommodation support
• Provident fund for financial security
• Comprehensive medical insurance

Job title: Technical Support Executive – Live Chat Process
Location: Ambattur, Chennai
Experience: Minimum 1 year
Education:  Any Bachelor’s degree
No of Openings:  10

Roles and Responsibilities:

• Assisting the USA customers through answering Live chats.
• Should be capable of handling multiple chats.

Required Skills & Desired Skills :

• Excellent Communication Skills both in Verbal and written communication.
• Must be flexible to work in rotational night shift. 
• Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits:

• Doorstep cab service for pick-up and drop-off
• 15-day relocation accommodation support
• Provident fund for financial security
• Comprehensive medical insurance

Job title: Customer Support Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 20+

Roles and Responsibilities:

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Required and Desired Skills:

• Advanced English
• Team building and learning.
• At least 6 months of experience in Customer Service
• Great communication skills and interpersonal skills
• Good analytical and problem solving skills

Job title: Technical Project Manager
Work Location: Chennai Guindy
Experience: 12-16 years
Education Qualification: Any Graduate
No of Openings : 4

Roles and Responsibilities:

• Display Servant leadership and enable the Agile practices within the team through practice.
• Solid experience in Sprint activities, identifying priorities and dependencies.
• Good experience in effectively managing the product backlog using JIRA .
• Arrange and optimize product backlog.
• Help communicate the owner’s wish list to the project team.
• Organize scrum ceremonies.
• Ensure project deliverables are delivered on time with the right quality as per client standard practice and guidelines.
• Good Experience in Risk identification and mitigation.
• Track and control the schedule, resources, and costs.
• Coach Teams in Best Practices to achieve common project goal.
• Ability to drive 2 or more Scrum teams.
• Facilitate Scrum Collaborations and co-ordinate with the project stake holders.
• Implement changes and steps to increase the team’s productivity.
• Collaborate with other scrum masters to improve the methodologies’ efficiency.
• Remove impediments and foster an environment for high-performing team dynamics.
• Support SAFe principles and practices, identifying and eliminating impediments, and facilitating flow.
• Helps the team coordinate with other teams on the Agile Release Train (ART).

Required Skills & Desired Skills:

• Facilitate custom application development projects using Agile methodology.
• Coordinate with different project, business teams, scrum teams, technical teams, and end-users in achieving the corporate deliverables on-time.
• Capture meeting notes and track action items.
• Strong interaction with the Business, Business Process Engineer, Super Users, Systems Analysts, Software Specialists, UX Developers and Project Managers are essential.
• Collaborate with other IT and Business teams to enable the Project teams with high delivery standards.
• Have the capability to understand web and mobile development languages like AWS Cloud, Angular, JavaScript, .Net, HTML5/CSS, SAP etc. and able to work with them to meet the business requirements.
• Ability to handle the team dynamics.
• Sound knowledge in SAFe Agile practice.
• Should have good communication skills.
• Should possess fundamental knowledge on cloud platform.
• Prototyping Mindset in terms of Design thinking/Design Sprint approach with team.
• Project Delivery/Reporting
• Lead and coach scrum adoption
• Team Management

Certifications:

• Preferred “SSM or SASM or SA” in SAFe practice
• PMI Certification (Good to have)

Job title: Senior Data Scientist
Work Location: Chennai Guindy
Experience: 8-12 years
Education Qualification: Any Graduate
No of Openings : 5

Roles and Responsibilities:

• Comprehend business issues and propose valuable business solutions.
• Design Factual or AI/profound learning models to address business issues.
• Design Statistical Models/ML/DL models and deploy them for production.
• Formulate what information is accessible from where and how to augment it.
• Develop innovative graphs for data comprehension using d3js, dashplotly and neo4j.

Required Skills & Desired Skills:

• A strong level of proficiency in python programming.
• Practical knowledge and working experience on Statistics and Operation Research methods.
• Practical knowledge and working experience in tools and frameworks like Flask,PySpark,Pytorch,tensorflow, keras, Databricks, OpenCV, Pillow/PIL, streamlit, d3js, dashplotly, neo4j.
• Hands on experience in Analytics/AI-ML AWS services like Sagemaker, Canvas, Bedrock.
• Good understanding of how to apply predictive and machine learning techniques like regression models, XGBoost, random forest, GBM, Neural Nets, SVM etc.
• Proficient with NLP techniques like RNN, LSTM and Attention based models and effectively handle readily available stanford, IBM, Azure, Open AI NLP models.
• Good understanding of SQL from a perspective of how to write efficient queries for pulling the data from database.
• Hands on experience on any version control tool (github, bitbucket).
• Experience of deploying ML models into production environment experience (MLOps) in any one of the cloud platforms like Azure and AWS.

Job title: Node API Developer
Work Location: Chennai
Experience: 5-8 years
Education Qualification: Any Graduate
No of Openings : 6

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software
• development best practices.
• Collaborate and communicate effectively with other stockholders.
• Participate in the Agile / SCRUM development process as an individual contributor,
• sizing work items and completing sprint tasks
• Create technical documentation for reference and reporting

Required Skills & Desired Skills

• In-depth knowledge of the RESTful API design.
• Restful API development using Node Express.
• Solid understanding of Core JavaScript & Typescript.
• At least one RDBMS such as MySQL/Postgres/MSSql Server.
• Should be comfortable working with SQL queries, stored procedures, functions etc.
• Solid understanding of code versioning tools such as GIT
• Familiarity with newer specifications of ECMAScript.
• Familiarity with Agile development methodologies
• Experience in NestJS is a plus.
• Unit testing with Mocha/chai/Jest is a plus.
• Experience with Sequelize/TypeOrm is a plus.
• Experience with Redis/S3/SQS is a plus

Job title: Angular Web Developer
Work Location: Chennai
Experience: 5-8 years
Education Qualification: Any Graduate
No of Openings : 5

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software development best practices.
• Collaborate and communicate effectively with other stockholders.
• Participate in the Agile / SCRUM development process as an individual contributor, sizing work items and completing sprint tasks
• Integrate data from various back-end services.
• Create technical documentation for reference and reporting

Required Skills & Desired Skills:

• A strong level of proficiency in python programming.
• Practical knowledge and working experience on Statistics and Operation Research methods.
• Practical knowledge and working experience in tools and frameworks like Flask,PySpark,Pytorch,tensorflow, keras, Databricks, OpenCV, Pillow/PIL, streamlit, d3js, dashplotly, neo4j.
• Hands on experience in Analytics/AI-ML AWS services like Sagemaker, Canvas, Bedrock.
• Good understanding of how to apply predictive and machine learning techniques like regression models, XGBoost, random forest, GBM, Neural Nets, SVM etc.
• Proficient with NLP techniques like RNN, LSTM and Attention based models and effectively handle readily available stanford, IBM, Azure, Open AI NLP models.
• Good understanding of SQL from a perspective of how to write efficient queries for pulling the data from database.
• Hands on experience on any version control tool (github, bitbucket).
• Experience of deploying ML models into production environment experience (MLOps) in any one of the cloud platforms like Azure and AWS.

Job title: L2 Sr. Technical Support – GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Take responsibility to coach, train and help team members to meet the skills required to do the job
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Should be able to manage a team and handle cross functional communications
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 6+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Expert in one or more programming languages such as Java, J2EE, Spring, etc.
• Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
• Sound knowledge of Linux and Shell scripting
• Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• Good knowledge on GCP / Azure / AWS
• Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• Go Lang Experience Minimum 5 Yrs
• Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
• Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
• Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
• Configuring production ready CI CD setup
• Having good exposure in Jenkins for CI (Continuous Integration)
• Configure the Kubernetes cluster and worked on multiple Nodes and pods
• Experience in writing Ansible-Playbooks and apply to the yml scripts
• Creating the Docker images and Docker containers
• Good knowledge in the databases MySQL
• Hands on exp in Webservices like Apace and Tomcat etc

Follow us on LinkedIn to know about our latest job openings!

Submit the form below to apply

Job title: Customer Service Representative – Turkish Speakers
Work Location: Ebene Mauritius
Experience: 6 months to 1 year
Education Qualification: SC/HSC

Roles and Responsibilities:

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Required Skills & Desired Skills

• Knowledge on storage
• Troubleshooting experiences and related 3rd party software and hardware
• Basic networking concepts
• Excellent verbal and written communication skills
• Good listening skills
• Problem analysis and Problem solving
• Customer service orientation
• Quick learner

Job title: Customer Service Representative – German Speakers
Work Location: Ebene Mauritius
Experience: 6 months to 1 year
Education Qualification: SC/HSC

Roles and Responsibilities:

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Required Skills & Desired Skills

• Knowledge on storage
• Troubleshooting experiences and related 3rd party software and hardware
• Basic networking concepts
• Excellent verbal and written communication skills
• Good listening skills
• Problem analysis and Problem solving
• Customer service orientation
• Quick learner

Job title: Technical Support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings

Roles and Responsibilities:                                                                                        

• Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
• Necessary documentation of calls.
• Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

• 1-5 Years relevant work experience
• Excellent communication skills.
• Graduation is mandatory,
• Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

• Updated CV
• Academic qualifications documents

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to
• Customer service skills,
• Accuracy, schedule adherence,
• Speed to resolution
• Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
• environment
• Strong communication, organizational, and influencing skills

Follow us on LinkedIn to know about our latest job openings!

Submit the form below to apply

Job title: Senior Manager – Strategic Marketing
Work Location: Bengaluru
Experience: 08-10 years
No of Openings : 1

Job Responsibilities:

• Develop a deep understanding of Movate’s services and solutions to support in driving their Go-to-Market (GTM) strategy and execution plan
• Market, customer, and competitive analysis — Become the expert on the customer, the industry trends, and the players in the market; funnel these insights into services/ solutions roadmaps
• Drive Movate’s thought leadership by driving strategy, planning, and execution of a well-rounded content strategy (POVs, case studies, videos, web pages, blogs, newsletter)
• Help develop the core messaging, positioning, and market differentiators for Movate services/ solutions
• Create impactful external-facing presentations, sales pitches, service/ solution decks that strongly and clearly articulate Movate’s message
• Collaborate and align expectations with other internal teams (SMEs, innovation team, sales, practice) to power up the marketing and thought leadership campaigns

Required and Desired skills:

• Strategic thinker with strong solutioning skills
• Experience in the range of 8-10 years
• Knowledge of customer service and IT services industry
• Knowledge of key technology and digital transformation trends
• Good market research and analysis skills
• Strong communication – written, verbal, and presentation skills, with an eye for quality and attention to detail
• High EQ to manage multiple senior stakeholders

Job title: EKS Devops Engineer
Work Location: Chennai Guindy
Experience: 08-12 years
Education Qualification: Any Graduate
No of Openings : 2

Roles and Responsibilities:

• Develop and maintain Infrastructure as Code (IaC) using Terraform.
• Design, implement, and manage cloud infrastructure using AWS services.                           
• Design from scratch, the architecture for an enterprise Kubernetes infrastructure to support a CI/CD pipeline for Jenkins CI/CD. End-to-end Implementation of the Kubernetes architecture – installation, configuration, hardening, networking, etc. Implementing multiple Kubernetes masters for high availability
• Configuring persistent storage for Kubernetes clusters/pods, utilizing best practices, configuring NFS, persistent volumes, persistent volume claims for state persistence, etc
• Configuring Kubernetes auto provisioning, and auto scaling of CI/CD job/build agents/runners/nodes
• Designing and implementing clusters, cluster segmentation, internal/external networking for CI/CD deployment environments; dev, test, staging, production
• Configure CI/CD deployments with ConfigMaps, Secrets and SecurityContexts
• Implement Kubernetes services and Network Policies

Required Skills & Desired Skills:

• Candidate should have 8 years’ experience overall and 4+ year relevant experience
• Minimum 3 years of work experience in system administration, design, construction and operation of container platforms (Kubernetes) as well as in container technologies (Docker, Rancher Desktop etc.) and their management systems
• Kubernetes System Administration in a DevOps CI/CD
• Strong experience in Amazon EKS and Fargate