Careers at Movate – Costa Rica

We’re Hiring in Costa Rica

Costa Rica in Central America is the chief exporter of premium-value technology services in the LATAM region. The nation’s IT service exports account for most of the overall GDP. Over the years, Costa Rica has developed from offering transactional services to high-value services as a strategic outsourcing alternative. The nation has transformed into a competitive and mature location for complex business services in the technology industry.

A bevy of government initiatives by leaders in the IT industry is spawning a digital revolution and inspiring women to embrace careers in the STEM fields. Today’s landscape witnesses an acceleration toward digital transformation by enforcing strict policies across cybersecurity, data privacy, and digital commerce.

The start-up revolution, digital innovation, rise of unicorns, and co-working locations offer the perfect ecosystem for gig workers and enterprises to grow. The overlapping central time zone with nearshore nations encourages strategic partnerships and real-time collaborations between clients, partners, and service providers. An open and welcoming government, stable political situation, talented workforce, high literacy ratio, robust infrastructure facilities, and shared cultural values with the West have spurred the location’s maturity as the most-preferred delivery location.

All the preceding proof points point to the positive outlook forecasted by leading advisory firms, global enterprises, and technology firms. Global outsourcing providers have set their sights on Costa Rica for valid reasons. The city’s capital and neighboring cities are set to become essential locations for ITC growth and software companies by 2025. Known as LATAM’s “Silicon Valley,” Costa Rica is leading the way in innovation.

Movate at Costa Rica

Movate’s entry in August 2013 marked an inflection point to serve the rising support requests from clients across nearshore countries for multilingual technical support skills. Movate’s delivery centers are in Ultrapark at Heredia and Terra Campus Corporativo in Tres Ríos, Cartago. These experience centers offer multilingual support across Portuguese, French, Spanish, and English for clients across APAC, EU, Americas, EU, and APAC. Customer Experience centers have seen the shift toward a multifunctional suite of services. This location offers premium Digital Engineering Services (DES), high-touch Enterprise Product Services (EPS), Customer Support Services, and Customer Success Management.

The Culture Code

Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.

Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.

Discover an array of career opportunities that can propel your tech career forward.

Clear Results

Costa Rica
Posted 1 week ago

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100
Walk-in Date: 25th Oct 2025
Time: 9:00 AM to 3:00 PM
Location: 3rd floor, Ultra Lag 

Roles and Responsibilities:

  • If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
  • We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
  • Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
  • You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

  • Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
  • Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
  • Emphasis is on sales for extended warranty plans and product registration.
  • Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
  • Upsell customers to additional service plans on older appliances the customer has in their homes. 
  • Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
  • Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
  • Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
  • Accurately document information within multiple database systems.
  • Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
  • Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

  • Proficient speaking English to US based customers.
  • High School Diploma or GED required.
  • +1 year of experience in a call center environment.
  • Customer Service preferred and Sales experience required
  • Genuine desire to provide exceptional customer service.
  • Ability to understand first call resolution.
  • Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
  • Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
  • Self-motivated, able to work independently, and a desire to learn and succeed.
  • Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
  • Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
  • Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Submit the form below to apply

Job Level1-3 Years

Job title: Inbound Sales and Service AssociateLocation: UltraLag, Lagunilla, HerediaExperience: +1 year of experience in a call center environment.Education Qualification: High School DiplomaNo of ope…View more

Costa Rica
Posted 1 week ago

Location: Outbound Sales Account Executive
Work Location: Ultrapark I, La Aurora, Heredia
Experience: 1-3 Years, Outbound sales
Education Qualification:  Any Degree
No of Openings: 20
Walk-in Date: 25th Oct 2025
Time: 9:00 AM to 3:00 PM
Location: 3rd floor, Ultra Lag 

Roles and Responsibilities:

  • The Outbound Account Executive will bring the local and regional small and mid-size restaurant merchants onto project’s  platform to increase the overall selection in the U.S. market for our customers.
  • You’ll be focused on leading the sales cycle, discovering needs and decision drivers, communicating value for the restaurant and closing partnerships with prospective merchants, while promoting and representing the DoorDash brand in a positive and professional manner.
  • This is an acquisition, cold calling role, utilizing a targeted lead list provided to the AE.
  • Help transform the way restaurants monetize through our on-demand delivery service
  • Create a great first impression with merchants and build a pipeline of qualifi ed leads
  • Lead the full sales cycle while closing transactions to attain new business from small to mid-size merchants
  • Master email marketing automation tools to creatively engage prospects
  • You enjoy the hustle required, making a high volume of calls daily, to help merchants grow their businesses
  • Be a key part of our core DoorDash business, gaining crucial insight with a path to grow into a variety of other roles within the company

Required Skills & Desired Skills

  • Proficiency in English Level >B2+ 
  • Active listening
  • Creative, persistent, and passionate about sales
  • Salen mindset
  • Critical thinking
  • Speed to solution

Submit the form below to apply

Job Level1-3 Years

Location: Outbound Sales Account ExecutiveWork Location: Ultrapark I, La Aurora, HerediaExperience: 1-3 Years, Outbound salesEducation Qualification:  Any DegreeNo of Openings: 20Walk-in Date: 25th O…View more

Costa Rica
Posted 3 weeks ago

Job title: Logistics Coordinator
Location: Heredia, Costa Rica
Experience: 3+ years of experience
Education Qualification: High School Diploma or equivalent is required. College degree is desirable.
Work mode: Hybrid

Summary

  • Reporting to the Global Service Logistics team, the Logistics Coordinator will primarily focus on managing day-to-day RMA (returns material authorization), advance replacements and return shipments for the Global Service Logistics (GSL) function. T
  • he Logistics Coordinator should have extensive customer administration experience and must demonstrate the ability to develop strong relationships across all supply chain and functional organizations that include – Logistics, Operations, Technical Support and Sales.
  • The ideal candidate will be a somewhat self-managed, customer-oriented and proactive individual.

Roles and Responsibilities:

  • Responsible for the proactive day-to-day monitoring of service parts dispatches in an outsource RMA (returns material authorization) administration environment.
  • The proactive identification of issues that will cause a problem with a dispatch in terms of delays or incorrect order details.
  • Real time corrective actions to correct any potential dispatch issues.
  • Act as regional point of contact for the client and key business partners for questions regarding dispatches as they relate to parts and Field Engineers to customer sites.
  • Support the Global Service Logistics team in working with vendors to conduct Root Cause Corrective Action results for logistics / field issues.
  • Engage in daily tactical communication with external vendors (RMA administration, service logistics and field engineering), internal and external customers.
  • Analyze data from numerous databases (using internal systems, Excel, SQL and/or other data management systems) and perform reporting and analysis as needed.
  • Support the Global Service Logistics team with publishing of performance metrics to assist with driving business results.
  • Working within time constraints to meet critical business needs.
  • Document work instructions and best practices.
  • Customer-oriented with a proactive attitude.

Required Skills:

  • 3-5 years of experience in an RMA (returns material authorization) Administration role with a focus on high-tech service parts logistics and field engineering.
  • Knowledge of Salesforce.com, Service Now, SAP or equivalent enterprise resource planning systems.
  • Advanced English (B2+-C1)
  • Strong attention to detail.
  • Strong analytical skills.
  • Manage, prioritize and work well with cross functional organizations.
  • Enthusiastic and self-starter.
  • Ability to work outside of normal business hours if required.

Desired Skills:

  • AS in Business Administration or equivalent is advantageous.
  • Extensive experience using office administration products such as Excel, Word, PowerPoint and/or Google products.

Submit the form below to apply

Job Level1 – 2 Years

Job title: Logistics CoordinatorLocation: Heredia, Costa RicaExperience: 3+ years of experienceEducation Qualification: High School Diploma or equivalent is required. College degree is desirable.Work …View more

Costa Rica
Posted 3 weeks ago

Job title: Finance Manager, Customer Experience
Location: Ultra Lag
Experience: At least 4 years of FP&A experience
Education Qualification: University degree
Work mode: Hybrid

Roles and Responsibilities:

  • Financial planning and analysis, forecasting, reporting, data management

Required Skills & Desired Skills:

  • 4–7 years of FP&A experience (business-facing preferred)
  • University degree (Finance, B.A., or related)
  • Strong skills in Excel/Google Sheets, Anaplan, and NetSuite
  • Bonus if you’ve worked with SQL, Tableau, or Snowflake
  • Advanced English level (B2+/C1)
  • Proven work stability
  • Advanced Oral English, Excel/Google Sheets, ERP systems, data bases knowledge, data visualization tools

Submit the form below to apply

Job Level1-6 years

Job title: Finance Manager, Customer ExperienceLocation: Ultra LagExperience: At least 4 years of FP&A experienceEducation Qualification: University degreeWork mode: Hybrid Roles and Responsibilit…View more

Costa Rica
Posted 3 weeks ago

Job title: Renewals Deals Finance Manager
Location: Ultra Lag
Experience: 4-5 years of experience
Education Qualification: University degree
Work mode: Hybrid

Roles and Responsibilities:

  • Perform Renewals quote reviews and approvals
  • Supporting Renewal subscription deal analysis
  • Ensure deals are reviewed for accuracy, fitness and alignment with policies and strategic initiatives
  • Reconcile and analyze install base changes and drivers for subscription changes.
  • Maintain a confident, well informed point-of-view to challenge conventional or entrenched views
  • Work closely with cross functional teams Including but not limited to Sales, IT, install base
  • Perform ad hoc financial analysis to support key business decisions.

Required Skills & Desired Skills:

  • BA degree in Finance, Accounting, Economics or equivalent; MBA a plus.
  • 4-5 years of progressively complex roles in a financial function with deals analysis experience/understanding; Subscription and/or Service experience a plus
  • Strong communication and relationship building skills, with the ability to interpret and summarize data to aid management in achieving operational goals.
  • Excellent analytical, decision-making, project management, and financial modeling abilities.
  • Ability to manage multiple priorities simultaneously, work well under pressure and adapt quickly to change.
  • Revenue Accounting experience
  • Intermediate Excel modeling
  • PowerPoint Skills is a plus
  • Experience with Salesforce
  • NetSuite, Tableau software is a plus
  • Advanced English level (B2+/C1)
  • Proven work stability
  • Advanced Oral English, Excel/Google Sheets, ERP systems (Netsuite), data visualization tools (Tableau, Power Point), CRM systems (Salesforce)    

Submit the form below to apply

Job Level1-6 years

Job title: Renewals Deals Finance ManagerLocation: Ultra LagExperience: 4-5 years of experienceEducation Qualification: University degreeWork mode: Hybrid Roles and Responsibilities: Required Skills &…View more

Costa Rica
Posted 3 weeks ago

Job title: Welcome Center Agent
Location: Ultra Lag
Experience: 6+ months in Contact Centers
Education Qualification: High school Diploma
No of openings: 1
Work mode: Onsite

Roles and Responsibilities:

  • 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
  • 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
  • 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
  • 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
  • 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
  • 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

  • Advanced English level
  • 6+ months in Contact Centers
  • Proven work stability
  • High School Diploma

Submit the form below to apply

Job Level1-6 years

Job title: Welcome Center AgentLocation: Ultra LagExperience: 6+ months in Contact CentersEducation Qualification: High school DiplomaNo of openings: 1Work mode: Onsite Roles and Responsibilities: Req…View more

Costa Rica
Posted 3 weeks ago

Job title: Welcome Center Agent – Portuguese
Work Location: Ultra Lag
Experience:  6+ months working giving trilingual support is preferred, Contact Centers expertise
Wok mode:  Onsite
Education Qualification:  High school Diploma

Roles and Responsibilities:

  • 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
  • 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
  • 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
  • 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
  • 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
  • 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

  • B2+, Portuguese level, B2 English level
  • 6+ months in Contact Centers
  • Proven work stability
  • High School Diploma
  • 6+ months working giving trilingual support is preferred

Submit the form below to apply

Job Level1 – 2 Years

Job title: Welcome Center Agent – PortugueseWork Location: Ultra LagExperience:  6+ months working giving trilingual support is preferred, Contact Centers expertiseWok mode:  OnsiteEducation Quali…View more

Costa Rica
Posted 3 weeks ago

Job title: Network Engineer
Work Location: Ultra Lag
Experience:  At least 2 years working as a Network Engineer
Education Qualification:  High School Diploma or above
Work mode: Hybrid

Roles and Responsibilities:

  • Troubleshoot/Diagnose all Level 2 issues from the customers and drive satisfactory resolution of the issues.
  • Troubleshoot Product
  • Codes and Configuration issues.
  • Ensure On-Time escalation to L3 and Engineering(R&D) teams
  • Ensure consistent customer satisfaction.
  • Document all communication with customers in the CRM
  • Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
  • Plan and constantly work on upgrading tech and product expertise.
  • Contribute to the knowledge base/ Tech Forum

Required Skills & Desired Skills:

  • 2-3 years of experience as a network engineer
  • Advanced English level (B2+/C1)
  • Proven work stability

Technical skills:

  • Bridging and Switching Concepts, LAN Technologies such as TCP/IP Ethernet – CSMA/CD
  • STP, RSTP, MSTP, VLAN tagging
  • Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
  • VoIP knowledge SIP, H323 (Good to know)
  • Wireshark (Good to know)
  • Linux (Good to know)

Submit the form below to apply

Job Level1 – 2 Years

Job title: Network EngineerWork Location: Ultra LagExperience:  At least 2 years working as a Network EngineerEducation Qualification:  High School Diploma or aboveWork mode: Hybrid Roles and Respon…View more

Costa Rica
Posted 3 weeks ago

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

  • Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Documents details of customer interaction into system.
  • Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
  • Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
  • Meets or exceeds various performance requirements, including but not limited to
  • Customer service skills,
  • Accuracy, schedule adherence,
  • Speed to resolution
  • Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

  • Proficiency English Level >B2+                                          
  • 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
  • environment
  • Strong communication, organizational, and influencing skills

Submit the form below to apply

Job Level1- 5 Years,&nbspFresher / Entry Level

Job title : Customer Care SpecialistWork Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.Experience: More than 6 months of Call Center experienceEducation Qualification: High School Co…View more

Costa Rica
Posted 3 weeks ago

Job title: Technical Support Associate
Work Location: Ultra Lag
Experience:  6+ months in technical support roles
Education Qualification:  High school Diploma
Work mode: Hybrid

Responsibilities:

  • Handle technical support inquiries from customers via phone or the company’s web-based support website (ticket-based) from initial contact through resolution.
  • Escalate issues to the next higher Tier of support when necessary, ensuring timely resolution and customer satisfaction.
  • Adhere to SLAs (Service Level Agreements) and strive to provide superior customer experiences.
  • Contribute to the online knowledge base by documenting solutions to common issues and updating existing articles as needed.

Required Skills & Desired Skills:

  • High School diploma or equivalent.
  • Advanced English level (C1).
  • 6+ months of experience working in a similar technical support environment.
  • Education: Any IT/computing qualification.
  • Good knowledge of the Windows operating system, specifically Windows 7 and
  • above.
  • Ability to perform Windows software installation, configuration, and deployment.
  • Experience providing technical support to customers for hardware and software
  • issues, with the ability to diagnose problems related to hardware, operating systems
  • software, application programs, or network failures.
  • Familiarity with ticket-based support tools such as Salesforce, Zendesk,
  • ServiceNow, etc.
  • Demonstrated ability to work independently within a team environment.
  • Strong troubleshooting and problem-solving skills.
  • Organized, self-motivated, and have a high level of attention to detail.
  • Excellent verbal and written communication skills, as effective communication with
  • both internal teams and customers is essential for this role

Submit the form below to apply

Job Level1 – 2 Years

Job title: Technical Support AssociateWork Location: Ultra LagExperience:  6+ months in technical support rolesEducation Qualification:  High school DiplomaWork mode: Hybrid Responsibilities: Requir…View more

Job title: Retail Customer Support Representative – Bilingual
Work Location: UltraLag, Lagunilla, Heredia.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

  • 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
  • 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
  • 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
  • 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
  • 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
  • 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

  • Proficiency English Level >B2+
  • 0 to 3 months Call Center experience
  • Active listening
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

Submit the form below to apply

Job Level0 – 3 Months,&nbspFreshers

Job title: Retail Customer Support Representative – BilingualWork Location: UltraLag, Lagunilla, Heredia.Experience: 0 – 3 MonthsNo of openings : 150Education Qualification: -High School Diplo…View more

Costa Rica
Posted 3 weeks ago

Job title: Technical Support Associate
Work Location: TerraCampus, Cartago
Experience:  6+ months in technical support, service desk or giving software troubleshooting
Education Qualification:  High school Diploma
Work mode: Hybrid

Roles and Responsibilities:

  • Provide technical assistance to customers via support tickets, chats, and scheduled Zoom calls.
  • Investigate and resolve customer issues by utilizing available tools, impersonation features, and thorough troubleshooting.
  • Ensure timely responses and resolutions in line with defined SLA targets and ticket priority levels.
  • Take full ownership of assigned tickets from start to resolution.
  • Maintain accurate, professional, and well-written communication throughout the ticket lifecycle

Required Skills & Desired Skills:

  • Advanced English level
  • 6+ months in technical support, service desk or giving software troubleshooting
  • Chats and ticketing expertise
  • Proven work stability
  • High School Diploma

Submit the form below to apply

Job Level1 – 2 Years

Job title: Technical Support AssociateWork Location: TerraCampus, CartagoExperience:  6+ months in technical support, service desk or giving software troubleshootingEducation Qualification:  High sc…View more

Costa Rica
Posted 3 weeks ago

Job title: Customer Success Manager
Location: Heredia, Costa Rica
Experience: Minimum 1-year relevant work experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or similar roles
Education Qualification: Bachelor’s degree or equivalent combination of education and experience
Work mode: Remote

Summary

  • This role supports efficient solution adoption and accelerates customer business value by acting as a trusted advisor.
  • You will work closely with partners and mid-to-large enterprise customers to ensure customer satisfaction, value realization, retention, and expansion of the customer solution.

Roles and Responsibilities

  • Validate, verify, and research activation and renewal opportunities (orders) using internal tools and systems.
  • Review and maintain assigned order backlog in good standing.
  • Reach out to end customers within 30 days of activation opportunity creation via phone, email, and/or web meetings.
  • Conduct outreach 120/90/60/30 days prior to renewal opportunity expiration.
  • Host on-demand web meetings to walk customers through activation and renewal procedures.
  • Administer and update Customer Success tools as required.

Required Skills

  • Minimum 1 year of relevant experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or related roles.
  • Bachelor’s degree or equivalent education and experience.
  • Fluent in English, both written and verbal.
  • Proven ability to manage customer escalations, balance expectations, and negotiate resolutions.
  • Strong focus on driving and tracking consistent customer engagement.

Desired Skills

  • Experience with SaaS solutions or enterprise software companies is highly desirable.
  • Experience with Customer Success Management (CSM) platforms such as Gainsight, Totango, Strike deck, or similar.

Submit the form below to apply

Job Level1- 5 Years

Job title: Customer Success ManagerLocation: Heredia, Costa RicaExperience: Minimum 1-year relevant work experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consult…View more

Costa Rica
Posted 3 weeks ago

Job title: Technical Services Engineer
Location: Heredia, Costa Rica
Experience: 2+ years
Education Qualification: Associate’s/bachelor’s degree in computer science or related technical field
Work mode: Hybrid

Summary:

  • Provide 24×7 support, working on problems of diverse scopes involving hardware, software, and environmental issues related to the Flash Array product.
  • Use deep technical expertise to troubleshoot and resolve customer issues.
  • Build strong networks across departments and act as a key technical contact.
  • Demonstrate ownership, analytical thinking, and a customer-first mindset.
  • Operate in a fast-paced and team-oriented environment.

Roles and Responsibilities:

  • Advanced ServiceNow case management.
  • Proactively seek to understand customer expectations.
  • Answer and resolve support cases across all severity levels.
  • Professionally engage with customers via phone, email, chat, and video.
  • Own, track, and maintain clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers.
  • Balance workloads across teams as needed.
  • Provide input and assist with the creation of documentation, FAQs, and KB articles.
  • Troubleshoot, research, and resolve issues using internal tools, knowledge bases, and collaboration.
  • Manage multiple projects/support cases simultaneously.
  • Champion customer issues internally and represent the company externally.
  • Lead large, multi-participant customer calls, including hot escalations.
  • Operate independently on day-to-day tasks with general instruction on new assignments.

Required Skills:

  • Good organizational and time management skills.
  • Exceptional interpersonal and communication skills (verbal and written, including technical terminology).
  • Proven ability to resolve customer problems and escalations using appropriate resources.
  • Technical troubleshooting experience in complex multi-platform and multi-vendor environments.
  • Experience supporting both hardware and software products.
  • Ability to triage and escalate issues to engineering groups when necessary.
  • Advanced to expert knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks.
  • Advanced ability to troubleshoot Networking, Latency, Replication, Performance, and Space issues.
  • Experience with dispatching hardware.
  • Linux / Command Line proficiency.
  • Advanced English (B2+-C1)

Desired Skills:

  • Subject matter expertise in one or more of the following: NFS, S3, Native SMB, LDAP, IPv6. (Nice to have)
  • Experience with Backup & Recovery solutions such as Veeam, Avamar, Data Domain. (Nice to have)

Submit the form below to apply

Job Level1- 5 Years

Job title: Technical Services EngineerLocation: Heredia, Costa RicaExperience: 2+ yearsEducation Qualification: Associate’s/bachelor’s degree in computer science or related technical fieldWork mod…View more

Build your future at Movate

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Roles Available

RECRUITMENT FRAUD ALERT

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

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