Author: Movate Admin
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Podcast episode #2: Movate talks – Business insights unplugged
The podcast episode #2 features a conversation between Syriac Joswin, SVP Sales – Digital Services at Movate, and Nemi George, former CISO and VP of IT at Pacific Dental Services (PDS Health). What’s in store? Nemi shares insights from his extensive 30-year career in cybersecurity, highlighting his role as a change agent and his commitment
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Transform Sales: The Power of AI-Driven Consultative Approaches
Every customer touchpoint represents a valuable sales opportunity. To maximize this potential, you must meticulously design every touchpoint and every engagement to be seamless and perfect. With the explosion of digital channels, streamlining experiences and understanding customer intent has become increasingly intricate. Fortunately, the rise of artificial intelligence (AI) is revolutionizing sales with game-changing insights-driven
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Transform sales via AI-led consultative approaches
Every customer touchpoint represents a valuable sales opportunity. To maximize this potential, you must meticulously design every touchpoint and every engagement to be seamless and perfect. With the explosion of digital channels, streamlining experiences and understanding customer intent have become increasingly intricate. Fortunately, AI developments are revolutionizing sales via game-changing insights-driven solutions. This is a
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Key trends shaping CX in 2025
As the year unfolds, the trends shaping customer experience reflect a broader shift towards personalization, proactive engagement, and technological integration. Here’s a look at what’s trending this year. Agentic AI: As AI technologies mature, welcome the rise of autonomous virtual coworkers or “agentics”—AI-driven agents or purpose-built AI copilots for each CX role; they’re capable of
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Movate Appoints Industry Veteran Srijit Menon as Chief Revenue Officer for Digital Services to Drive Strategic Growth and Transformation
Bangalore, India – January 06, 2025 Movate, a leading digital technology and customer experience (CX) services company, is pleased to announce the appointment of Srijit Menon as its Executive Vice President and Chief Revenue Officer (CRO) for Digital Services. In this pivotal role, Srijit will oversee Global Sales and Account Management across Movate’s key service
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Addressing The Telco CX Challenge With AI
The telecom industry is extremely competitive. Telecoms have faced more and more challenges as the decline of landlines and growth of over-the-top services has left them struggling to differentiate their services. Customer Experience (CX) is now one of the most important drivers of customer loyalty and this is becoming critical for telcos as the typical
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The Movate Academy: Reskilling amidst the tech disruption
Thriving in today’s evolving landscape means reskilling is imperative as AI gets integrated into every facet of business. Adaptive intelligence or the “adaptability factor” becomes indispensable as acquiring new skills becomes the lifeline at a time when AI tools are gradually integrated into daily processes with confidence. In the new future of work, the mindset
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Supporting Fintech Growth Requires A Modern Approach to CX
The finance industry has come a long way since the retail bank on “Main Street” was where customers experienced most of their major financial transactions. Financial technology – better known as fintech – has created an environment where innovative technology and software has been applied to financial services. This ranges from complete retail and business
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Movate Recognized as a Leader in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024 for Mid-Market Enterprises
Bengaluru, India – December 24, 2024 Movate, a leading digital technology and IT services provider, has been named a Leader in the Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024 for Mid-Market Enterprises. This report by Everest Group, a leading global research firm, evaluates and compares the top providers in digital workplace services, focusing
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Driving Impact via Enterprise Product Services
Today’s SaaS and technology companies contend with challenges such as acquiring and retaining customers, scaling business growth and operational efficiency, driving innovation with limited budgets, maintaining cohesive product user experiences at every stage, and ensuring data security and privacy. Against this backdrop, Movate’s Enterprise Product Support services are designed to identify, build and deliver operational