Archives: resources
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An optimized digital ecosystem with Oracle to Salesforce migration for leading telecom company
About the Client Our client is a US-based telecommunications company that specializes in providing software platforms, systems, and services to support the delivery of broadband services. They provide cloud, software platforms, systems and services to communications service providers. Client Challenge With hundreds of customers using their products across the world, the client was having inconsistencies
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Transforming operational efficiency and customer excellence for a leading analytics SaaS platform
About the client Our client is a US-based software company with a global reach. Their products are used for data science and analytics. The software is designed to make advanced analytics automation accessible to all data workers. Client challenges The client is in the field of data analytics and used the help of a third-party
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40% surge in engineer’s productivity with an AI-powered log analyzer for a leading telecom company
About the client Our client is a France-based multinational telecom company dealing with Hardware, software and services to telecommunications service providers and enterprises. It has operations in over 130 countries. Client Challenge The client’s log analysis process was time-consuming and manual. This resulted in longer durations before results could be obtained, wore down engineers who are driving
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Transformed employee performance with an experiential training program for a global data storage company
About the client Our client is a global US-based data storage organization manufacturing data storage devices, hybrid and solid-state drives for clients. Client Challenge With a mandate to provide the highest levels of customer service, our client was looking to improve service levels through proper training. They wanted to use technology to improve the training
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Transformed customer engagement with voice analytics from call data for a global networking company
About the client Our client is a global US-based computer networking company producing networking hardware for consumers, businesses, and service providers. They are active through 19k resellers across the globe and their product line includes routers, gateways, switches, WAP (Wireless Access Points). Client challenge The client wanted to streamline quality of support, improve on the
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11% sales conversion improvement by fleet optimization and cross-sell upsell for a global smart mobility company
About the client Our client is an international mobility service provider with about 2,000 locations in more than 100 countries. They are active in the business areas of vehicle rental, car sharing, ride-hailing, and subscription services. Client challenge The client is the field of car rentals -a competitive market that is defined by other big
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Salesforce Revenue Cloud Services
Salesforce Revenue Cloud is part of the Salesforce Customer 360 Platform that provides a unified platform for managing sales, pricing, quoting, billing, and revenue recognition
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Redefining Business Engagements with Outcome-based CX Models
Business models are changing when it comes to CX management. The varying needs of modern business place immense pressure on factors like technology, skills, time and capital. Successful businesses need successful models that churn out a winning pathway, but most enterprises fall back on the way contracts are set and drive such that they face
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A Global Transportation Agent Saves Millions on CX Spend and Improves Driver Retention by 15% Through Directly OnDemand
The client was facing difficulties with supporting customer requests during high-demand periods and was considering alternative customer support approaches alongside their traditional support model to enhance customer experience.
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Seamless JIRA Service Desk Migration for a Multinational Mobile Advertising Technology Company
About the Client The case study examines how a leading mobile advertising provider collaborated with Movate to effectively adopt a cloud framework and drive innovation, producing outstanding results. The Client Challenge The client required a thorough and all-encompassing service, including a migration assessment concentrating on Jira and M&A. This involved a detailed analysis of the