Category: Thought Leadership

Enterprises are keen to deploy tools to streamline work and nurture collaboration. In an increasingly hybrid and AI-infused work environment, employees need frictionless digital experiences to scale productivity. Leaders are keen on creating workplaces and workspaces that foster engagement and overall well-being. The quest toward transforming the Digital Employee Experience (DEX) falls short unless humans…

GenAI powered by LLMs offer significant transformational potential across industry use cases. On the flip side, the operational costs associated with deploying these models surges due to improper planning. This blog delves into the following topics: Prompt engineering has emerged as a vital discipline that can help enterprises leverage LLMs effectively and efficiently, balancing both…

The CX Ops Peer Council, sponsored by Movate, is a vibrant peer-to-peer community made up of the who’s who of customer experience operations leaders. It is a unique business forum created and facilitated by Hilary Hahn, SVP – Partnerships at Movate to exchange strategies, tactics, & best practices in a fast-paced tech landscape. In Q4…

Choosing and successfully deploying the right enterprise-grade AI solutionfor business can prove to be a tall order in the wake of new developments. New tools in the market exemplify predictive and generative AI’s potential that empower businesses to innovate and enhance customer engagement. In this blog, we look at the following: Not all the features…

Chatbots have increasingly made their presence in the consumer services space According to McKinsey & Company, retailers need to move quickly to seize the opportunity presented by GenAI as they experiment with technology and realize that it holds great promise for reviving growth. One such area is the chatbot. While the adoption of traditional chatbots…