Careers at Movate – China

Job title: Customer Support Specialist
Location: Barranquilla, Colombia
Experience: 1-2 years
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Leverage product knowledge and customer service skills to answer casework from Customers.
• Deliver a top-tier customer support experience through creative problem-solving, tickets and consistent probing, to craft accurate & timely outcomes for Customers.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.
• Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.

Required Skills & Desired Skills:

• English Language with B2/B2+
• 1 year of experience in a customer support role and ticketing systems.
• 1 year of experience in customer service, (Business-To-Business strongly preferred).

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Location: Outbound Sales Account Executive
Work Location: Ultrapark I, La Aurora, Heredia
Experience: 1-3 Years, Outbound sales
Education Qualification:  Any Degree
No of Openings: 20

Roles and Responsibilities:

• The Outbound Account Executive will bring the local and regional small and mid-size restaurant merchants onto project’s  platform to increase the overall selection in the U.S. market for our customers.
• You’ll be focused on leading the sales cycle, discovering needs and decision drivers, communicating value for the restaurant and closing partnerships with prospective merchants, while promoting and representing the DoorDash brand in a positive and professional manner.
• This is an acquisition, cold calling role, utilizing a targeted lead list provided to the AE.
• Help transform the way restaurants monetize through our on-demand delivery service
• Create a great first impression with merchants and build a pipeline of qualifi ed leads
• Lead the full sales cycle while closing transactions to attain new business from small to mid-size merchants
• Master email marketing automation tools to creatively engage prospects
• You enjoy the hustle required, making a high volume of calls daily, to help merchants grow their businesses
• Be a key part of our core DoorDash business, gaining crucial insight with a path to grow into a variety of other roles within the company

Required Skills & Desired Skills

• Proficiency in English Level >B2+ 
• Active listening
• Creative, persistent, and passionate about sales
• Salen mindset
• Critical thinking
• Speed to solution

Job title: Senior Database Engineer
Location: Bogotá, Colombia
Experience: 6-7 years
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Manage, monitor, and optimize PostgreSQL, MySQL, SQL Server, and Redis databases in production and development environments.
• Provide on-call support for database incidents, ensuring reliability and minimal downtime.
• Deploy and manage AWS database services, including RDS, Aurora, DynamoDB, and Redshift.
• Automate database provisioning and management using Infrastructure as Code (Terraform).
• Perform performance tuning, indexing, partitioning, and troubleshoot replication or query issues.
• Implement database releases and schema changes.
• Support multiple SQL and NoSQL databases and continuously expand expertise beyond PostgreSQL/MySQL.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 6–7 years Strong hands-on experience with PostgreSQL and MySQL)
• AWS Experience

Job title: Logistics Coordinator
Location: Heredia, Costa Rica (Hybrid)
Experience: 3+ years of experience
Education Qualification: High School Diploma or equivalent is required. College degree is desirable.

Summary

• Reporting to the Global Service Logistics team, the Logistics Coordinator will primarily focus on managing day-to-day RMA (returns material authorization), advance replacements and return shipments for the Global Service Logistics (GSL) function. T
• he Logistics Coordinator should have extensive customer administration experience and must demonstrate the ability to develop strong relationships across all supply chain and functional organizations that include – Logistics, Operations, Technical Support and Sales.
• The ideal candidate will be a somewhat self-managed, customer-oriented and proactive individual.

Roles and Responsibilities:

• Responsible for the proactive day-to-day monitoring of service parts dispatches in an outsource RMA (returns material authorization) administration environment.
• The proactive identification of issues that will cause a problem with a dispatch in terms of delays or incorrect order details.
• Real time corrective actions to correct any potential dispatch issues.
• Act as regional point of contact for the client and key business partners for questions regarding dispatches as they relate to parts and Field Engineers to customer sites.
• Support the Global Service Logistics team in working with vendors to conduct Root Cause Corrective Action results for logistics / field issues.
• Engage in daily tactical communication with external vendors (RMA administration, service logistics and field engineering), internal and external customers.
• Analyze data from numerous databases (using internal systems, Excel, SQL and/or other data management systems) and perform reporting and analysis as needed.
• Support the Global Service Logistics team with publishing of performance metrics to assist with driving business results.
• Working within time constraints to meet critical business needs.
• Document work instructions and best practices.
• Customer-oriented with a proactive attitude.

Required Skills:

• 3-5 years of experience in an RMA (returns material authorization) Administration role with a focus on high-tech service parts logistics and field engineering.
• Knowledge of Salesforce.com, Service Now, SAP or equivalent enterprise resource planning systems.
• Advanced English (B2+-C1)
• Strong attention to detail.
• Strong analytical skills.
• Manage, prioritize and work well with cross functional organizations.
• Enthusiastic and self-starter.
• Ability to work outside of normal business hours if required.

Desired Skills:

• AS in Business Administration or equivalent is advantageous.
• Extensive experience using office administration products such as Excel, Word, PowerPoint and/or Google products.

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai-GOP- Perungulathur
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job title: Customer Service Representative
Work Location: Barranquilla, Colombia
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Handle incoming in a timely manner.
• Create support tickets and escalate cases to Tier 2 as needed.
• Manage cases, emails, and chats simultaneously.
• Follow communication scripts when addressing different topics.
• Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by going the extra mile.
• Maintain clear records of all conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• Bachelor’s Degree  
• 1 year of experience in Customer Service or a similar role.

Location: Senior Integration Specialist
Work Location: Bogotá, Colombia
Experience: : 6-7 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Build and enhance integration solutions across global systems
• Manage data exchange, file transfers, encryption/decryption
• Transform and monitor documents across multiple platforms
• Troubleshoot and resolve integration and communication issues

Required Skills & Desired Skills:

• English Language with B2/B2+. 2(6–7 years in Integration Development)
• Proven expertise in (Pipelines, Mapper, Orchestration, C# Functions, XML)
• Strong C# and SQL development experience
• Hands-on with XML/JSON, WCF, REST APIs, PowerShell, AZDO/TFS, Git

Location: Human Resources Analyst
Work Location: Barranquilla, Colombia
Experience: 3 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Partner with leadership to design and execute employee engagement programs that enhance organizational culture and experience.
• Develop and execute wellness activities, including sourcing providers, managing budgets, and bringing innovative ideas that improve workplace climate and operational performance.
• Conduct 1:1 check-ins with employees as needed, and promote initiatives to improve communication, recognition, and well-being.
• Measure and report on the impact of wellness and engagement initiatives.
• Support the design and execution of engagement programs, events, and initiatives aligned with business objectives.
• Partner with HR leaders to promote a culture of belonging, recognition, and continuous feedback. conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 3 years of experience in Human Resources and Employee engagement.

Job title: Python API Developer
Location: Chennai
Experience: 8 to 12 Years
Education Qualification: Any graduate

Roles & Responsibilities:

• Adhere to estimates for completing features/user stories.
• Develop and maintain unit tests for code components.
• Write well-designed, testable, scalable, and efficient code following software
• development best practices.
• Collaborate and communicate effectively with cross-functional teams and
• stakeholders.
• Participate in the Agile/SCRUM development process as an individual contributor,
• including sprint planning, task estimation, and daily stand-ups.
• Create and maintain technical documentation for reference and reporting.

Required Skills:

• Familiarity with asynchronous programming in Python is a plus.
• In-depth knowledge of RESTful API design principles.
• RESTful API development using Python frameworks with FastAPI, Flask.
• Strong understanding of Core Python and Object-Oriented Programming (OOP).
• Proficiency in at least one RDBMS such as PostgreSQL, MySQL.
• Comfortable working with SQL queries, stored procedures, functions, and database
• optimization.
• Solid understanding of version control systems like Git.
• Familiarity with Agile development methodologies.
• Experience with unit testing frameworks such as Pytest, unittest, or nose.
• Experience with ORMs like SQL Alchemy is a plus.
• Experience with Redis, Amazon S3, or Amazon SQS is a plus.

Job title: Automation Test Engineer
Location: Chennai
Experience: 8 to 12 Years
Education Qualification: Any graduate
No of openings: 5

Roles & Responsibilities:

• Performing automated testing using cypress.
• Integration of Test Scripts with the Continuous integration tool such as Jenkins.
• Designing, developing and supporting frameworks for our test infrastructure and
• providing automation expertise to our development teams Contributing toward
• predictable delivery of quality releases
• Write requirements and create scenarios for performance and load testing
• Creation and maintenance of test data, tools and scripts.
• Create test plans and suites from the user stories defined by product owners.
• Review test plans and cases with developers and product owners.
• Writing and maintaining test scripts
• Execute test plans and conduct manual functional and exploratory testing.

Required skills:

• Candidate must have experience/knowledge of testing on web-based and mobile applications.
• Expertise in Cypress tool for automation testing
• Should have a good understanding of Software Testing Life Cycle
• Demonstrate the ability to derive the Test Scenarios from the Business Requirements.
• Demonstrate working understanding in Test Design and writing detailed test cases based on user scenarios.
• Develop, document, and maintain functional test cases and other test artifacts like the test data, data validation.
• Strong knowledge of software QA methodologies and processes.
• Responsible for performing test execution and test analysis.
• Strong proficiency in Functional / Regression / Retesting / UI / Usability / Cross Browser testing.
• Good reporting & documenting skills.
• Experience working in an Agile/Scrum methodology.
• Experience working in Azure DevOps or Jira

Job title: IT Help Desk Analyst
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1-3 years of Experience in IT Help Desk
Education: High School

Roles and Responsibilities:

• Provide first-level support via calls, emails, and tickets with a goal of first-call resolution
• Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more
• Perform SOP-based triaging and escalate complex issues to advanced teams
• Maintain and contribute to our knowledge base
• Deliver clear remote troubleshooting and guidance

Required Skills & Desired Skills

• Must have 1 – 3 years of experience in technical service desk support in BPO Industry
• Must have Hands-on with Windows, Linux, and Mac OS
• Must have knowledge/experience of office tools, printers, scanners, network security & antivirus
• Strong problem-solving and multitasking skills
• Customer-focused with excellent communication skills
• Experience with Microsoft rollouts, EMR systems, Adobe products & HR apps
• Willingness to work in night-shift schedule

Job title: Inbound Sales Representative
Work Location: 3rd floor, East Gate Business Center, Marcos Hi-way, Antipolo City
Experience:  Minimum of 3 months call centre experience
Education Qualification:  High School Graduate
Openings: 120+

Roles and Responsibilities:

• As an Inbound Sales Representative you will handle incoming calls from potential and existing customers.
• Your role is to assist with inquiries, resolve issues, and convert interest into subscriptions by offering tailored SiriusXM packages.
• This position requires excellent communication and problem-solving skills.

Required Skills & Desired Skills

• At least 3 months of BPO experience
• Preferably with a Sales or Collections background
• Excellent communication skills
• High school graduate or higher
• Willingness to work onsite, including shifting schedules, holidays, and weekends
• Must be willing to work in Antipolo site. Our office is near LRT 2 Antipolo Station

Enjoy these HUGE perks:

• *Php 20,000 Package per month + Up to Php 16,000*on commissions/incentives per month
• PAYDAY EVERY SATURDAY!!!
• Weekly incentives
• HMO after a month + Life Insurance
• Flexible Service Incentive Leaves (SIL) program

*Terms and Conditions apply.

Job title: Outbound Sales Representative
Work Location: Upper Mckinley Hill, Taguig
Experience:  Minimum of 3 months call centre experience
Education Qualification:  High School Graduate
Openings: 75+

Roles and Responsibilities:

• As an Outbound Sales Representative you will be responsible for contacting potential customers who have recently purchased a new or used vehicle and received a complimentary US Satellite Radio Free trial.
• Your primary role is to convert these trial users into paying subscribers by offering promotional packages and highlighting the value of entertainment services.

Required Skills & Desired Skills

• At least 3 months of BPO experience
• Preferably with a Sales or Collections background
• Excellent communication skills
• At least a High school graduate
• Willing to work onsite and on shifting schedules/holidays/weekends
• Must be willing to work in Taguig

Enjoy these HUGE perks:

• *Php24,334.67 Salary per month
• Uncapped commissions
• PAYDAY EVERY SATURDAY!!!
• Weekly incentives
• HMO after a month
• Life and Accident Insurance
• Flexible Service Incentive Leaves (SIL) program

*Terms and condition apply

Job title: Inbound Sales Representative
Work Location: Upper Mckinley Hill, Taguig
Experience:  1 year of BPO experience handling Telco or Sales
Education Qualification:  High School Graduate
Openings: 75 FTE’s

Roles and Responsibilities:

• An Inbound Sales Representative for a US Telecom B2B program handles incoming communications from business clients, identifies their needs, and promotes suitable telecom solutions to achieve sales targets.

Required Skills & Desired Skills:

• High School Graduate
• 1 year of BPO experience handling Telco or Sales
• Must be amenable to work on flexible schedules
• Must be amenable to work onsite
• Must be amenable to start immediately
• Must be amenable to work in Mckinley Hill, Taguig

Apply now and enjoy these HUGE perks:

• Php 28K Monthly Package (Php 26,000 Basic Pay + Php 2,000 Non-taxable allowance)
• Php 1,000 Regularization Allowance
• *Php 25,000 New Hire Incentives
• Uncapped Commissions
• HMO after a month + 1 Free Dependent Upon Regularization
• Life and Accident Insurance
• Flexible Service Incentive Leaves (SIL) program
• Annual Performance/Merit Increases
• Fast-Track Internal Career Opportunities

*Terms and conditions apply