Careers at Movate – China

Job title: Program Manager – Client Services
Location: Bangalore (Initially based in Bangalore, Movate offers the opportunity to work in the U.S. based on your performance)
Experience: 2 to 4 years
Education Qualification: MBA Sales & Marketing / MBA Marketing & Operations

Note: A preference would be given to candidates from top 50 business schools.

Roles and Responsibilities:

• Manage end-to-end delivery of client programs ensuring timelines, quality, and budget adherence
• Build and maintain strong client relationships, understanding their business needs and expectations
• Coordinate cross-functional teams to align project objectives and resolve issues promptly
• Monitor program performance, prepare reports, and communicate progress to stakeholders
• Identify opportunities for service improvement and contribute to business development initiatives

Required Skills & Desired Skills:

• MBA graduate with a minimum of 2 to 3 years’ experience in IT/ITES industry.
• Strong interest in program management and client services
• Excellent communication, interpersonal, and stakeholder and client management skills
• Strong organizational and multitasking abilities with a problem-solving mindset
• Ability to work collaboratively in a fast-paced, agile environment
• Prior work experience in client-facing roles is an added advantage

**Relocation to the U.S. is performance-based, and top performers may become eligible even immediately after the probationary period.

Job title: Manager – Sales
Location: Bangalore (Initially based in Bangalore, Movate offers the opportunity to work in the U.S. based on your performance)
Experience: 2 to 4 years
Education Qualification: MBA Sales & Marketing / MBA Marketing & Operations

Note: A preference would be given to candidates from top 50 business schools.

Roles and Responsibilities:

• Proactively research and identify potential clients and markets, initiate contact, and convert leads into customers
• Manage and nurture relationships with current clients, understand their business challenges, and offer tailored solutions to enhance satisfaction and retention
• Collaborate with internal teams to align client expectations and ensure successful delivery of services
• Prepare and deliver compelling sales presentations and proposals
• Meet and exceed individual and team sales targets
• Track market trends and competitor activities to identify opportunities and threats

Required Skills & Desired Skills:

• MBA graduate with a minimum of 2 to 3 years’ experience in IT/ITES industry.
• Passion for sales and business development
• Strong communication, interpersonal, and negotiation skills
• Ability to build rapport quickly and maintain client relationships
• Self-driven, target-oriented, and comfortable working in a fast-paced environment
• Prior work experience in sales, business development, or client management is a plus

**Relocation to the U.S. is performance-based, and top performers may become eligible even immediately after the probationary period.

Job title: Network Security Engineer – L2
Location: Hyderabad / Chennai
Experience: 3 to 5 Years
Education Qualification: Any Graduate (Must)
No of Openings: 12

Roles and Responsibilities:

• Ability to communicate with tech-savvy clients using perfect written and spoken English;
• Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients
• Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;
• Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates;
• Help resolve software and technical questions for the client efficiently and effectively;
• Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution;
• Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues.
• Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;
• Partner with technical support team members on various strategic projects when needed;
• Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status.

Technical Skills:

• 3 to 5 years relevant experience
• Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;
• Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;
• Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR;
• Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler;
• Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;
• Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.

Job title:  Customer Support (Portuguese )
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  3

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in Portuguese.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For Portuguese, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Customer Support (Italian)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  13

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in Italian.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For Italian, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multitask.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Customer Support (German)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  8

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in German.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For German, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Customer Support (French)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  6

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in French.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For French, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Financial Planning and Analysis Specialist
Work Location: Chennai/Bangalore
Experience: 5+ Years
Education Qualification: CA/CMA
No of openings:  2

Roles and responsibilities:

• Responsible for month close activities including preparation and review of Company level PL, Delivery Unit and location level MIS
• Track revenue and gross margin by Delivery Unit and by location and expenses by cost center
• Work on quarterly estimate and rolling forecast of Company level PL including the Delivery and location level PL and should be able to provide insights
• Assist in Annual Planning and budgeting activity
• Should be able to navigate across multiple reports and work on the variance analysis to track the MoM variance and the budget vs actuals
• Should have strong business partnering skills and ability to communicate and collaborate with various business units and other cross functional teams
• Should prepare Board doc and other presentations on financial performance on a monthly and quarterly basis
• Should be agile, open to challenges and work under high pressure to meet the demanding deadlines
• Should have good excel skills.

Required Skills & Desired Skills:

• Strong Excel skills, financial reporting, and month-end close experience.
• Expertise in budgeting, forecasting, and variance analysis across business units.
• Ability to prepare P&L, MIS reports, and executive presentations.
• Strong business partnering, communication, and cross-functional collaboration.
• Agility under pressure, analytical mindset, and familiarity with ERP/BI tools.

Job title:  Business Finance Manager
Work Location: Chennai/Bangalore
Experience: 3-5 Years
Education Qualification: CA/CMA
No of openings:  2

Responsibilities:

• Identify and drive input metrics that enhance revenue and margin for key accounts.
• Analyse monthly MIS reports, provide insights on factors impacting business performance, and offer necessary inputs for projections.
• Implement margin improvement initiatives in collaboration with delivery, operations, and sales teams.
• Support the CDO organization of the Digital Customer Experience business in invoicing, collections, and business reviews.
• Participate in the annual business planning exercise and coordinate numbers between business, delivery, and finance teams.
• Evaluate new investment proposals and business cases with business teams.
• Collaborate with all stakeholders to automate tasks wherever feasible.
• Handle any other ad hoc analytical requests as they arise.

Required Skills & Desired Skills:

• Strong Excel and financial modeling, budgeting & forecasting, variance analysis, and understanding of financial statements.
• Proficiency in tools like SAP, Oracle, or other ERP systems; ability to interpret and analyse large datasets.
• Strategic thinking, cross-functional collaboration, and effective communication of financial insights to non-finance stakeholders.
• Industry-specific knowledge (e.g., tech, manufacturing, healthcare) and familiarity with regulatory and compliance standards.

Job title: Trilingual Gaming Player Support
Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
No of openings: 17

Roles and Responsibilities:

• Provide a world-class experience to our customers through answering incoming customer questions from chat, and email. Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values

Required Skills & Desired Skills: 

• Spanish, Portuguese and English Language with B2/B2+
• 6 months of experience in gaming customer support or technical support.

Job title: Retail Customer Support Representative – Bilingual
Work Location: UltraLag, Lagunilla, Heredia.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Senior Manager/ Associate Director – Strategic Marketing
Work Location: Bengaluru
Experience: 7-10 years
No of Openings: 1

Job Responsibilities:

• Develop a deep understanding of Movate’s services and solutions to support in driving their Go-to-Market (GTM) strategy and execution plan
• Market, customer, and competitive analysis — Become the expert on the customer, the industry trends, and the players in the market; funnel these insights into services/ solutions roadmaps
• Help develop the core messaging, positioning, and market differentiators for Movate services/ solutions
• Create impactful external-facing presentations, sales pitches, service/ solution decks that strongly and clearly articulate Movate’s message
• Support Movate’s thought leadership by driving strategy, planning, and execution of a well-rounded content strategy (POVs, case studies, videos, web pages, blogs, newsletter)
• Collaborate and align expectations with other internal teams (SMEs, innovation team, sales, practice) to power up the marketing and thought leadership campaigns

Required Skills

• Strategic thinker with strong solutioning skills
• 3-4 years of experience in creating slideware, messaging, and positioning would be preferred
• Experience in the range of 7-10 years
• MBA will be preferred
• Knowledge of customer service and IT services industry
• Knowledge of key technology and digital transformation trends
• Good market research and analysis skills
• Strong communication – written, verbal, and presentation skills, with an eye for quality and attention to detail
• High EQ to manage multiple senior stakeholders

Job title: GIS Executive
Work Location: Hyderabad
Experience: 2 – 8 Years
No of Openings: 23
Shift timing: 2.00 PM – 11.00 PM IST

Roles and Responsibilities:

• Perform GIS map data edits / Quality check using client Tools according to procedures and specifications
• Experience on POI Quality is mandatory
• Track progress on assigned tasks with correct and timely updates in the appropriate work allocation / assigning system.
• Follow the procedures and specifications as changes may be happening from time to time.
• Raise questions and seek guidance for assigned tasks that expose contradictions or ambiguities in the working specification.
• Submit bug reports for tool related that do not perform as expected or have opportunities for improvement.

Required Skills:

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong analytical and solutioning skills

Job title: D365 Consultant
Work Location: Bangalore/Chennai
Experience: 4 – 6 Years
No of Openings: 1
Shift timing: 2.00 PM – 11.00 PM IST

Roles and Responsibilities:

• In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems
• Strong problem-solving and research skills
• Demonstrated strong analytical and critical thinking skills
• Self-starter with troubleshooting capabilities
• Fluency in written and spoken English at CEF B2 level or above
• Knowledge of Kingswaysoft data migration tool
• Knowledge of XRM Toolbox tool
• Integration flows and data mapping experience
• Data extract and importing experience
• Microsoft Azure Fundamentals (Azure Active Directory, Azure storage, Power Platform, Azure Service bus architecture and Enterprise Application Integration)
• Knowledge of Anthology products (Campus Nexus Reach, Campus Nexus Student)
• Knowledge of Relational database management including queries, reporting, and administration
• Previous experience with other software applications such as database and reporting programs
• HTML and web development experience

Required Skills:

• Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field
• At least 2 years working with Microsoft Dynamics CE 365 and Power Platform or other CRM software

Job title: Backend Developer
Work Location: Bangalore/Chennai
Experience: 6- 10 Years
No of Openings: 1
Shift timing: 2.00 PM – 11.00 PM IST

Roles and Responsibilities:

• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python and multi-process architecture
• Good understanding of server-side templating languages
• Basic understanding of front-end technologies such as JavaScript, HTML 5 and CSS3
• Knowledge of user authentication and authorization between multiple systems, servers and     environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools
• Responsible for the delivery of technical projects/tasks

Required Skills:

• Expert in Python, with knowledge of Python web framework Django.
• Familiarity with ORM (Object Relational Mapper) libraries
• Basic understanding of front-end technologies such as JavaScript, HTML 5 and CSS3