Author: Movate Admin
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GCC 3.0: From Cost Arbitrage to Digital Powerhouses
From their humble beginnings as cost-efficient back offices to their current status as thriving innovation hubs, Global Capability Centers (GCCs) are undergoing a tremendous evolution. No longer just operational extensions, they are now enablers of digital excellence, leveraging AI, ML, and automation. As businesses prioritize agility and innovation, GCCs are gaining traction, with the AI-enabled
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Podcast episode #3: Movate talks – Business insights unplugged
Movate Talks – Business Insights Unplugged, features a key technology leader from Pangea Money Transfer for a stimulating discussion related to technology in fintech and linking innovation to business outcomes. Nick Doulas is the Senior Vice President of Engineering at Pangea. Driving significant advancements in product development, he has been at the forefront of innovation and leadership. In this episode
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Unmasking the unknown: Detecting zero-day threats with unsupervised learning
In the ever-evolving landscape of cybersecurity, organizations face a persistent and daunting challenge: zero-day threats. These are vulnerabilities in a system that are unknown to the vendor and have no existing patch. Hackers exploit these vulnerabilities rapidly, often before security teams can even react. Traditional signature-based detection methods fall short against these novel attacks, making
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AI you can trust: How salesforce is revolutionizing CRM with transparency and innovation
Remember when AI first arrived, full of promises to create a flawless world? It painted a picture of effortless conversations with customers, personalized experiences, and smart insights that could transform businesses. But like any story with a twist, things didn’t go exactly as planned. Quiet concerns turned into loud warnings as hidden biases in the
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The Future Unfolds: How ServiceNow’s Agentic AI is Redefining Enterprise Service Management
There was a time when enterprise service management felt like an endless game of catch-up . waiting for tickets to pile up, scrambling to resolve disruptions, and navigating overwhelming backlogs. The watermelon effect was very real. Today, a new era is unfolding. Businesses are no longer reacting to problems, they are predicting and preventing them
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The data value chain framework: From Information to Impact
Extracting insights are crucial to driving outcomes across Digital Infrastructure Services, Digital Customer Experience (CX), Digital Engineering, Customer Success, and enterprise customer support. It enables organizations to optimize infrastructure, ensuring reliability and efficiency. In CX, data helps personalize interactions, enhance engagement, and improve satisfaction. Digital Engineering relies on data for predictive maintenance, automation, and innovation.
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The passion and innovation needed to deliver exceptional player support in-game
Gaming has transformed from a pastime for children to a cornerstone of the entertainment industry. With traditional console games now joined by a vast array of casual mobile games, the industry has grown exponentially. The Entertainment Software Association reports that 65% of Americans play games regularly, at least once a week, demonstrating the mainstream appeal
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Industry-academia conclave: Views on innovation-driven entrepreneurship
I’ve had the special invitation and opportunity of representing Movate as a guest speaker in the Industry-Academia Conclave at a SDNB Vaishnav College for Women in Chennai, India on 29th January 2025. The theme: Future Skills and Workforce Development. With a total of 4 sessions, the conclave witnessed top speakers and delegates across from the
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Security Certifications: In defense of enterprise AI systems
In today’s AI economy, rising security concerns take centerstage as enterprises build and deploy AI solutions. Let’s look at the impact of security certifications like ISO 27001, PCI DSS, and SOC 2 Type 2 on AI, and why they’re essential. AI has the potential to bring about unprecedented benefits, from improved efficiency and productivity to enhanced
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What Are the Unmissable CX Trends to Watch For in 2025?
As 2025 unravels itself, here’s a look into how the world of customer experience (CX) has evolved over the last year and what lies ahead. Forrester Research published their US CX Index in June 2024, highlighting a significant opportunity for improvement in customer experience across America. Only the airline industry appeared to be improving the