Author: Movate Admin
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Multimodal AI in CX: Why the Future of Experience Will Blend Voice, Text, and Vision
Customer experience has always been shaped by advancements in technology. First came the single-channel world of phone calls and emails. Next came omnichannel experiences, where multiple points of contact were integrated to create smoother journeys. Today, we stand at the threshold of a new phase: multimodal AI-powered CX. Early AI was largely limited to rule-based
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Dreamforce 2025: Perspectives on becoming an Agentic Enterprise, where humans and AI agents work together for customer success
The Dreamforce 2025 event marked a significant shift: Agentforce is no longer a concept but the core framework for how intelligent enterprises operate in the AI era. The event, held from October 14–16 in San Francisco, showcased real-world examples of AI agents acting as digital teammates across customer service, marketing, and field operations. New initiatives
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Movate and Lyzr.ai Announce Strategic Partnership to Accelerate Enterprise AI Transformation
Plano, TEXAS – November 04, 2025 Movate, a global leader in digital technology and customer experience services, today announced a strategic partnership with Lyzr.ai, an enterprise AI agent platform. This partnership transforms how enterprises deploy and scale AI across their IT and business operations, reducing time-to-value and realizing ROI for their AI investments. It brings
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From Reactive to Ambient: How Ambient AI is Transforming Customer Experience
Ambient AI is likely to emerge as the next evolution of the customer experience (CX) transformation in 2026 and beyond. Ambient AI goes beyond chatbots or predictive analytics as it embeds AI into every touchpoint, thereby creating a layer of ambient intelligence that senses, adapts and acts proactively to enhance experiences. Unlike traditional AI that
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GDPR/CCPA/UK ICO/EU-U.S. Data Privacy Framework (DPF)
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HIPAA – Healthcare Data Protection
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PCI DSS – Payment Card Security
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SOC 2 Type II – Security, Availability, Confidentiality
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ISO 22301:2019 – Business Continuity
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ISO/IEC 27001:2022 – Information Security
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