Author: Movate Admin

Today’s customers demand more than exceptional service; they expect experience tailored to their unique needs and journey dynamics. 82% of customers report that personalization directly influences brand choice decisions, while 90% demand more personalized communications. This paradigm shift represents a transformative opportunity and strategic imperative for businesses seeking differentiation and sustainable growth. Generative AI emerges

We’re happy to share that Movate won the Bronze Medal from EcoVadis in August 2025, which is a positive validation of Movate’s commitment toward ESG performance and corporate sustainability impact. EcoVadis is the world’s most trusted provider of business sustainability ratings. As enterprises race to scale AI from pilots to full-scale deployments, it’s vital not

Movate was the Gold Sponsor at the Enterprise AI for Customer Experience Summit 2025 by SupportLogic, held in San Jose, CA, from SEP 16 & 17, 2025. The Enterprise AI for CX Summit 2025 by SupportLogic convened over 200 CX practitioners for two dynamic days focused on the intersection of AI, automation, and human ingenuity.

Movate is delighted to announce its participation as a Silver Sponsor at TSIA World Envision 2025 at the ARIA Resort & Casino in Las Vegas from October 20–22, 2025. The event’s theme: “AI: The end or ERA of services?” will showcase how to win in the AI era by transforming services to business models. Engage with

When complexity hindered CX, the client had to take a strategic call to prepare for the future. For years, a leading client in the financial sector relied on a traditional contact center setup. At first, it worked just fine in connecting customers to agents through the contact center and CRM systems. But as their business

Support engineers often contend with millions of logs ranging from error codes, unstructured data, and application traces that offer little actionable insight. Manual log triage not only delays resolution but also frustrates engineers and customers alike. In a sector such as telecom where downtime translates to lost dollars and broken trust, telecom providers need intuitive,

In today’s contact center landscape, customer support teams often converse with people from diverse geographies, cultures, and languages. The prominence of AI-led voice translation services and accent neutralization technology reshapes how businesses close the communication gaps, thereby ensuring that customer interactions are smoother, faster, and more personalized. These advancements, along with the rise of GenAI

Movate is delighted to announce its Gold Sponsorship of the Enterprise AI for CX Summit 2025 by SupportLogic. The two-day event, which will take place in San Jose, CA, USA will be held on September 16–17. This premier global event converges thought leaders, CX practitioners, and innovators shaping the future of AI-powered customer experience (CX).