Author: Movate Admin
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Agentic AI: Level up chat support with Movate’s QPA to gain the edge
Movate’s Quality Process Automation (QPA) solution, an agentic AI solution flavored with GenAI automates the entire process of assessing the quality of chat conversations against predefined rubrics that are specific to every case and type of end users. The solution is applicable commonly to contact center support agents and gig experts offering product support. In
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Riding the W(AI)VE™ of innovation and reimagining Enterprise 2030
Movate participated as a Gold Partner at the 17th Annual Silicon Valley Global Innovation Summit, hosted by HMG Strategy on February 27, 2025, at the Hyatt Centric Mountain View, CA, USA. Themed “Lead the Innovation Wave and Reimagine Enterprise 2030,” the event brought together top tech and business leaders to explore the future of enterprise
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Movate recognized as a “Horizon 2 Enterprise Innovator” in the HFS Horizons Generative Enterprise Services 2025 report
Movate has been recognized as an Enterprise Innovator in the HFS Horizons Generative Enterprise Services 2025 report. Movate is now positioned in the Enterprise Innovators (Horizon 2) category with capabilities to leverage AI and GenAI to improve decision-making and drive unmatched stakeholder experience. The ranking highlights Movate’s strength in leveraging GenAI/AI to enhance efficiency, boost
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Movate named among the Top 100 Outsourcing Leaders by OA500 2025
We’re delighted to announce that Movate has officially secured rank #56 in the Outsource Accelerator OA500 2025 and Global Outsourcing Firm (BPO) Index—An objective analysis and ranking of the world’s top 500 outsourcing firms. With an OA score of 275, the ranking reflects Movate’s exceptional contributions to the global outsourcing industry and is based on
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Agentic AI: Quality Analytics for enchanting CX via Movate Interaction Analytics
The future of customer support is becoming GenAI powered Agents + Humans in the Loop: The real-time deployment use case of Movate Interaction Analytics (MIA) solution takes the market by storm with its first mover advantage. A new frontier in agent empowerment is here. Contact center heads are on their toes to balance the need
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The Hidden Costs Of Poor IT Infrastructure In Generative AI Deployments
Generative AI is transforming customer service, automating interactions, resolving queries faster, and offering personalized experiences at scale. The AI transformation in the customer service environment offers the opportunity for transformation in how customers see brands – through the use of intelligent chatbots – but also offers productivity tools for the customer service team. This is
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#IWD2025: Movate supports inclusive eye care services for women
International Women’s Day (IWD) on March 8th is a global occasion commemorating the social, economic, cultural, and political achievements of women. On the occasion of IWD 2025, Movate supported an inclusive eye screening camp held at Begumpet in Hyderabad, India, in collaboration with CBM India. #AccelerateAction for eye care Movate organized free eye screenings, consultations, and
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Movate Recognized as an Enterprise Innovator in the HFS Horizons Generative Enterprise Services 2025 Report
Bengaluru, India – March 13, 2025 Movate, a leading digital technology and IT services provider, has been recognized as an Enterprise Innovator (Horizon 2) in the HFS Horizons Generative Enterprise Services 2025 report. This ranking from HFS Research, a global research and advisory firm, acknowledges Movate’s strong capabilities in leveraging GenAI/AI to drive enterprise modernization,
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Movate at ControlCase 14th Annual Global Conference 2025
Delegates and leaders across the breadth of information security and cybersecurity space converged at Dubai for the ControlCase 14th Annual Global Conference held from 17th to 18th January 2025. Karthikeyan C, Associate Vice President – Head Information Security (GRC), represented Movate as a distinguished guest for the panel discussion on the topic of Navigating IT
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Deliver tangible ROI with Movate AI’s Universal Chatbot
A Plug-and-Play B2B2C CX RAG Solution for the Modern Generative Enterprise. Accelerating time-to-market, Movate AI’s Universal Chatbot is among the finest solutions developed by Movate AI Labs. The 5 distinguishing traits that set this solution apart are: This GenAI solution powers human-like conversational capabilities with user prompts to narrow down intent, and quickly serve relevant