Author: Movate Admin

In our highly competitive business ecosystem, customer experience has become integral to competitive differentiation, brand loyalty, and revenue growth. The customers of today expect seamless interactions across discovery, purchase, and post-purchase support. At the same time, retailers are experiencing a plethora of new concerns. As a result, CX investments across retail continue to expand. Enterprises

A major retailer reduces its CX vendor footprint from five partners to three. Procurement declares victory: fewer contracts, clearer accountability, and lower overhead. Six months later, holiday CX scores dip, chatbot containment stalls, and planned AI pilots are pushed to Q2. Operations are stable, but momentum has slowed. This is becoming the new norm in

Capabilities, Use Cases, and Outcomes Retail and Consumer Packaged Goods organizations operate in high-volume, high-variability environments where customer expectations shift faster than operating models can traditionally adapt. Customers move fluidly between digital and physical channels, expecting speed, relevance, and consistency at every touchpoint, whether they are browsing, purchasing, receiving support, or engaging post-purchase. At NRF

For years, discussions about technology and work were framed as a zero-sum game, with fears that automation would replace people wholesale. Today, the conversation has shifted. Businesses are bringing humans and AI together to build a new kind of workforce—one where each complements the other. Humans contribute empathy, context, and creativity, while AI delivers scale,

In recent years, generative AI has dominated headlines, budgets, and boardroom conversations. And rightfully so. This incredible innovation has completely transformed the realms of content creation, software development,  customer interaction, and organizational workflows. Enterprises have achieved immense gains from GenAI solutions. In fact, according to IDC’s findings, every time an organization invests $1 in GenAI,