Posted Date : 08th Oct, 2025
Job Category :
Philippines
Posted 3 weeks ago
Job title: WFM (Workforce Management ) Manager
Location: McKinley
Experience: 3-5 years
Education Qualification: Bachelor’s degree
Roles and Responsibilities:
- Highly motivated individual with a passion for data analysis, workforce management, and performance coaching
- Will manage workforce analytics staff
- Will be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data from critical systems, and apply workforce management tools to forecast work volumes, schedule staff, and monitor agent performance.
- Will analyze metrics and trends to provide insights to management and clients
- Generates reports and analyzes metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.
Required Skills & Desired Skills:
- Knowledge of contact center processes, technology and concepts
- Excellent organizational skills
- Strong attention to detail
- Time management skills and the ability to multi-task
- Effective verbal and written communication skills
- Ability to work in a collaborative team environment
- Leadership skills
- Training/Mentoring skills
| Job Level | 6 M – 5 Years |