Posted Date : 01st Dec, 2024
Job Category :
Mauritius
Posted 11 months ago
Job title: Technical Support Engineer – Italian
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings: 10
Roles & Responsibilities/ Job Description:
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
Required Skills:
- School Certificate or Higher School Certificate
- 6 months to 1-year experience.
- Italian Proficiency Language Native or near-native speaker
- Good understanding of French and English languages
- Excellent verbal and written communication skills
- Customer service orientation
| Job Level | 1 – 2 Years, 6 – 1 Year |