Customer Service Representative

Job Category :

Colombia
Posted 3 days ago

Job title: Customer Service Representative
Work Location: Barranquilla, Colombia
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

  • Handle incoming in a timely manner.
  • Create support tickets and escalate cases to Tier 2 as needed.
  • Manage cases, emails, and chats simultaneously.
  • Follow communication scripts when addressing different topics.
  • Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Maintain clear records of all conversations in the call center database.
  • Meet personal and team qualitative and quantitative objectives.
  • Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

  • English Language with B2/B2+.
  • Bachelor’s Degree  
  • 1 year of experience in Customer Service or a similar role.

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Job Level1-6 years

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