Associate Customer Success Manager

Job title: Associate Customer Success Manager
Work Location: Ultra Lag
Experience:  1–2 years
Education Qualification:  University degree or proven experience in related areas

Roles and Responsibilities:

• Establish yourself as a trusted advisor, advocate and subject matter expert to support the Evergreen Subscription program internally and externally
• Develop a deep understanding of your customers’ business priorities, operational model/objectives, data center environment, data center architecture/roadmap, implementations, business priorities and IT initiatives
• Actively monitor customers’ usage and consumption, provide recommendations of their hardware utilization based on their use case and business goals
• Establish, own and drive strategic, operational, risk and growth management reviews as they relate to hardware / service delivery, deployments, migrations, capacity planning & expansions
• Own the overall post-sales service delivery relationship with key customers with complete responsibility for total customer experience within your accounts. You will be required to own and drive service value delivery while actively supporting issue management, customer escalations and resolution
• Deliver monthly and quarterly business reviews to align business and technical goals across multiple stakeholders e.g. customers, partners, GSIs and multiple functions across the company
• Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership
• Participate in Executive Briefing Committee discussions, Sales Account Strategy & Growth planning, Technical and Support troubleshooting and triaging
• Actively participate in internal initiatives that enhance and grow the CS organization

Required Skills & Desired Skills:

• Advanced Oral English, Microsoft 365/Google Workspace, project management (plus)
• 1–2 years of experience in customer-facing roles (e.g., account management, customer success) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
• Excellent communication, project management, and problem-solving skills, with the ability to manage multiple projects, handle critical issues, and build trusted relationships at executive levels.
• Strong written and verbal skills to articulate technical issues and business impact effectively to diverse audiences.
• Ability to work in a high-growth, dynamic environment while balancing attention to detail and the bigger picture.
• Bachelor’s degree required (Computer Science, Engineering, or related field preferred); certifications like ITIL, PMP, PMI, or Six Sigma are a plus.
• C1 English level
• Microsoft Office or Google Workspace knowledge