Latest Job Openings India
Project Manager ( J_352 )
Job Role: TAC – Project Manager (Networking / Network security domain will be an additional plus)
Job location: Chennai
Experience: 10 Plus years
SLA Management:
- Manage performance of the team
- Deliver on SLA commitments based on the contract
- Meet and exceed customer satisfaction goals
- Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
- Formulate continuous improvement plan
Client Management:
- Weekly / Monthly / Quarterly operations review with stakeholders.
- Set and Manage client expectations
- To take complete ownership of the cases and drive improvement plan on negative surveys feedback
- To handle deviations and carry out risk analysis
Operations Management:
- Set and review KRA’s for the team, align their goals to the overall objectives of the organization / client
- Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
- Capacity / Resource planning and management
- Liaison with cross functions across the organization addressing the needs of the team members
- Business Continuity planning and Risk management
Skill development:
- Address skill gaps in Product / Process / Technology / Communication
- Mentor Leads & Engineers
- Plan Relevant training programs working with respective groups
- Career progression and succession planning for the team.
Primary Skills:
- Strong operation and leadership skills.
- Good communication, negotiation and conflict resolution capabilities.
- Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution
- Knowledge of Project Management methodology, tools and techniques.
Span of Control:
- Handling a team size ranging between 10 -15 engineers.