Latest Job Openings India

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position: Team Lead

Designation : Lead

Project: Activision

Experience: NA

Job Location: Chennai

Job Responsibilities: 

•Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.

•Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

•Greet players in a courteous, friendly, and professional manner, using agreed upon procedures.

•Answer player questions related to website, products, processes, and benefits.

•Maintain broad knowledge of client products and/or services.

•Manage chat, emails, messenger effectively with proper grammar and enunciation.

•Process refunds as needed.

Qualification:

•Any Degree

Technical skills: 

•Gaming experience is mandatory

•Multi-task

•Ability to stay focused while working on multiple programs

•De-escalate issues as necessary

•Understand player needs (read attentively, respond appropriately)

•Problem solving

•Patience and willingness to help

•Strong customer service orientation and disposition 

•Ability to work in multiple technical mediums simultaneously while remaining attentive to player and their concern

•Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, …)

•Excellent English/Required Language written and verbal communication skills 

DESIRED PROFILE: 

·Excellent Conversational and Customer Service Skills.

·Excellent verbal, written and interpersonal communication skills.

·For English, the level required is above (B2).

·Equivalent applies for other languages

·Customer Service experience is a plus.

·Ability to multi-task.

·Typing skills (Chat/Email: 35 wpm)

·High School Diploma or equivalent.

Diversity, Equality & Inclusion:

•Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

•Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp

•We don’t send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.

•We never request for fees for any purpose during or after the hiring process