Latest Job Openings India
Engineer – Admin Service Representative (J_128)
Roles and Responsibilities:
- Administrative Service Representative (ASR) will responsible for routing interactions to the appropriate Support teams.
- ASR will be responsible for submitting Return Materials Authorization (RMA) requests to our global logistics partner in accordance with local government customs regulations, communicate shipping and tracking information
- Share the Hardware Failure Analysis report with the customers.
- Assist worldwide customers with administrative issues originating from phone calls, email, and Web cases.
- Verify entitlement and ensure that high priority cases are handled in accordance with contractual SLAs
- Will be the point of contact and work cases for customers with licensing or Support account login issues
- Liaise with Customer Services (CSR), Service Logistics, Hardware Quality, and Technical Support teams on behalf of customers