Careers at Movate – Temple, Texas

Job title: Technical Support Associate (Overnight)
Work Location: Ultra Lag
Experience: 2+ years in technical support 
Education Qualification: High school Diploma

Roles and Responsibilities:

• Perform environment upgrades, including managing change controls, scheduling, and compliance within customer environments.
• Maintain install base requirements for customers and their storage arrays, applying best practices and routine maintenance.
• Manage support tickets (proactive tickets), representing about 30% of workload.
• Ensure RMA requests are processed promptly and accurately.
• Triage support cases based on severity levels to prioritize responses.
• Own and track customer issues using the ticket tracking system.
• Maintain professional, clear, and consistent communication with customers regarding upgrades, maintenance, and case progress.
• Apply documented troubleshooting steps to resolve routine issues efficiently.
• Notify a Support Manager immediately of any critical customer issues.
• Engage customers through live phone calls and connect them with appropriate resources when necessary.

Required Skills

• Proven ability to resolve customer problems and manage escalations using internal and external resources.
• Strong critical thinking and technical troubleshooting skills.
• Basic knowledge of storage technologies such as SAN, Fibre Channel, Ethernet, iSCSI, and familiarity with operating systems like Solaris, Linux, Windows, VMware.
• Willingness to learn advanced SAN, Fibre Channel, Ethernet, and iSCSI technologies.
• Excellent written and verbal communication skills.
• Advanced English (B2+- C1)
• Working hours – Overnight Mon-Fri 1 am-8 am. Weekend flexibility required

Desired Skills:

• Minimum 2 years of customer-facing technical support experience.

Associate’s Degree or equivalent 2 years of direct experience

Job title: Technical Support Associate
Work Location: Ultra Lag
Experience: 6+ months in technical support roles
Education Qualification: High school Diploma

Responsibilities:

• Handle technical support inquiries from customers via phone or the company’s
• web-based support website (ticket-based) from initial contact through resolution.
• Escalate issues to the next higher Tier of support when necessary, ensuring timely
• resolution and customer satisfaction.
• Adhere to SLAs (Service Level Agreements) and strive to provide superior customer
• experiences.
• Contribute to the online knowledgebase by documenting solutions to common
• issues and updating existing articles as needed.

Required Skills & Desired Skills:

• High School diploma or equivalent.
• Advanced English level (C1).
• 6+ months of experience working in a similar technical support environment.
• Education: Any IT/computing qualification.
• Good knowledge of the Windows operating system, specifically Windows 7 and
• above.
• Ability to perform Windows software installation, configuration, and deployment.
• Experience providing technical support to customers for hardware and software
• issues, with the ability to diagnose problems related to hardware, operating systems
• software, application programs, or network failures.
• Familiarity with ticket-based support tools such as Salesforce, Zendesk,
• ServiceNow, etc.
• Demonstrated ability to work independently within a team environment.
• Strong troubleshooting and problem-solving skills.
• Organized, self-motivated, and have a high level of attention to detail.
• Excellent verbal and written communication skills, as effective communication with
• both internal teams and customers is essential for this role
• Working hours : Sunday- Thursday (Friday, Saturday OFF) 6:00 PM – 1:00 AM

Job title: Professional Services Consultant – Network Security (Prisma/SASE)
Location: Remote
Experience: 8+ years
Shifts: Flexible working in APAC, EMEA, and NAM shifts

Responsibilities:

• Professional Services Consultant will be a key member of the Network Security , focusing on the design, deployment, and delivery of our Next-Generation security solutions.
• You will serve as a technical contributor on complex customer engagements, providing expert guidance to secure customer environments. This hands-on role requires you to solve intricate problems, partner directly with customer technical teams, and lead projects to successful completion.
• Key Responsibilities Design and build custom security policies and application signatures tailored to unique customer environments. Act as a trusted advisor, consulting with customers on security best practices and methodologies. Analyze security logs and events to provide threat analysis reports and strategic recommendations.

Required Skills

• 8+ years of experience in network security, cybersecurity, network engineering, professional services, consulting, or a related field.
• Hands-on experience with  Prisma Access or equivalent SASE/SSE platforms.
• Strong knowledge of TCP/IP, routing, BGP, NAT, DNS, IPSec, VPN, and firewall concepts.
• Experience with Global Protect or enterprise remote-access VPN technologies.
• Experience designing and implementing IPSec tunnels and BGP-based connectivity.
• Experience with SAML, SSO, RADIUS, LDAP, and enterprise authentication.
• Experience with Prisma Access Remote Networks, Service Connections, Mobile Users, Explicit Proxy, and Strata Cloud Manager.
• Experience with CASB and Enterprise DLP.
• Experience with  NGFW and Panorama.
• Experience with enterprise firewall migrations and large-scale security transformation projects.
• Experience with cloud platforms such as AWS, Microsoft Azure, or VMware.

Job title: Tier- 1 Customer Care Specialist
Work Location: UltraLag, Lagunilla, Heredia.
Experience: More than 1 year of Call Center experience
Education Qualification: High School Diploma
No. of openings: 25

Summary:

• As a Customer Care Specialist – Tier 1, you will provide a world-class experience to our Customers through answering incoming customer questions from multiple channels including phone, chat, and email.
• You are driven with purpose to resolve solutions and act as an expert to help customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.
• To thrive as a Tier 1 – Customer Care Specialist, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.

Roles and Responsibilities:

• Leverage your project product knowledge and customer service skills to answer incoming calls, chats and/or casework from Customers.
• Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Customers.
• Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
• Expand your knowledge of project’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• Basic Technical support experience and knowledge.
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software
• Strong communication, organizational, and influencing skills

Job title: Inbound Sales and Service Associate
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, customer service and sales.
Education Qualification: High School Diploma
No of openings : 60

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.
• You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• 1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Outbound Sales Representative
Work Location: McKinley, Taguig
Experience: Minimum 3 months of BPO experience
Education Qualification:  High School Graduate (Old or New Curriculum)
No of positions: 70

Roles and Responsibilities:

• Converting free-trial users into paid subscribers.
• Cold-calling new car owners with a 1-month trial to pitch and close without a rebuttal script

Required Skills & Desired Skills:

• Minimum 3 months BPO experience
• Required to have sales or upselling experience                                                    
• High School Graduate (Old or New Curriculum).
• B2 English proficiency (Hallo Speaking Test) + 25 WPM Typing Speed.
• Extroverted, lively, highly driven, and money-motivated
• Willing to work in rotational shifts

Job title: Outbound Sales & Lead Generation (WFH)
Work Location: Remote
Experience: Yes, customer service and sales preferrable
Education Qualification: High School Diploma or GED

Role Overview:

• In this role, you’ll connect with existing military customers and their families on behalf of one of the nation’s largest insurance providers.
• Your primary responsibility will be to generate qualified leads and smoothly transfer calls to licensed Insurance Agents, ensuring a seamless experience for the customer.

Roles and Responsibilities:

• Make outbound calls to existing military customers and their families on behalf of one of the nation’s largest insurance providers
• Engage customers in professional, courteous conversations to build trust and interest
• Identify and qualify potential leads based on customer needs and eligibility.
• Seamlessly transfer qualified calls to licensed Insurance Agents for further assistance
• Maintain accurate records of calls, leads, and outcomes in the CRM system
• Meet or exceed daily and weekly performance targets for call volume and lead generation
• Provide feedback to the team on customer trends and opportunities for improvement

Required Skills & Desired Skills

• Private and secure workspace at home free from background noise or distractions
• GED or High School Diploma
• Preferable 6 months experience in customer service, call center, or sales preferred
• Strong communication skills with the ability to engage diverse customers clearly and professionally
• Ability to listen actively, handle objections, and build rapport quickly
• Comfortable working with call scripts while adapting to customer needs
• Basic computer skills and familiarity with CRM or call management systems
• Goal‑oriented, self‑motivated, and able to work independently in a remote environment
• Respectful and empathetic approach when working with military families
• Prior work-from-home call center experience is a plus!
• Must complete a self-administered tech validation tool through Thinscale
• Must strictly adhere to assigned work schedules and have no scheduling conflicts within the first 30 days
• Must be able to pass the background check and Drug Screen

Technical Requirements:

• Must provide your own Computer or Laptop
• Internet Connection – Direct wired connection: Minimum of 25mbps download and 10mpbs upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, no mobile broadband connections, no wifi-extenders and no Ethernet Wall Jack/Port). T-Mobile is not an accepted ISP
• Windows 11 Desktop or laptop current on all security updates (Macbooks or Chromebooks are not allowed)
• High-quality noise-canceling wired USB headset
• Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
• Webcam
• Hard Drive Storage: Free space – 7 GB usable
• Processor: Dual‑Core @ 3.0 GHz or better, or Quad‑Core @ 2.0 GHz or better, with a minimum of 4 cores and 4 threads.
• RAM Required – 8 GB
• Anti-Virus – Full versions of Windows Defender or Essentials

What We Offer

• $10 per hour pay + performance‑based incentives
• Work from Home
• 100% paid virtual training
• 401(k) retirement plan
• Medical, dental, and vision insurance available after 90 days (for full‑time employees)
• $22 monthly internet stipend (for eligible employees)
• Ongoing training and support to help you succeed
• Clear opportunities for career growth within a fast‑growing agency
• A collaborative, supportive team environment that values your contributions

Training – 3 days

• Tuesday to Thursday: 10am EST – 7pm EST
• Daily Schedule after training
• Monday to Thursday: 10am EST – 7pm EST
• Friday: 10am EST – 5pm EST

Job title: Team Lead Technical Support
Location: Ambit IT Park, Ambattur, Chennai, India
Experience: 3 to 7 Years (1 – 2 Years as Lead)
No of openings: 5

Roles & Responsibilities

• Drive and manage overall team performance to consistently meet or exceed KPIs including CSAT, FCR, AHT, Quality, and Productivity
• Provide real-time coaching, guidance, and support to technical support agents and SMEs
• Handle complex customer escalations related to hardware, software, networking, and system configuration issues
• Act as the primary point of contact for process or product-related inquiries that require advanced troubleshooting
• Monitor daily performance metrics and implement action plans to address performance gaps
• Conduct regular call monitoring and deliver structured feedback and coaching sessions
• Ensure agents follow troubleshooting standards, SOPs, and quality guidelines
• Collaborate with training teams to identify knowledge gaps and improve training content
• Create and maintain process documentation, troubleshooting guides, and knowledge base articles
• Strong hands-on experience troubleshooting home and prosumer networking environments, including TCP/IP, DHCP, DNS, NAT, and IPv6.
• Solid understanding of Wi-Fi technologies (802.11 standards, roaming, band steering, and interference) and mesh networking systems.
• Experience with ISP integration, including bridge mode, modem/router interoperability, and double NAT scenarios.
• Knowledge of advanced networking features such as VPN (client and pass-through), guest networks, parental controls, and access management.
• Experience supporting mobile app connectivity, cloud-based device management, and account-related issues.
• Proficiency troubleshooting connectivity across Windows, macOS, iOS, and Android devices.
• Experience with smart home and IoT devices, including onboarding and ecosystem integration (e.g., Alexa, Google Home, Apple HomeKit, Matter/Thread).
• Familiarity with gaming and streaming requirements, including NAT types, QoS, UPnP, and high bandwidth use cases.
• Working knowledge of cellular networking concepts, including LTE/5G connectivity, SIM/eSIM activation, and mobile network troubleshooting.
• Strong problem-solving skills with the ability to diagnose complex issues, document findings, and collaborate with engineering teams.

Required Skills & Qualifications

• Strong leadership and people management experience in a technical support environment
• Excellent written and verbal communication skills
• Advanced troubleshooting knowledge of:
• IP and analog security cameras
• Networking fundamentals (Wi-Fi, routers, modems, ports, IP addressing)
• Mobile apps, cloud services, and firmware updates
• PC/Mac and mobile device configurations
• Ability to analyze performance data and translate it into actionable plans
• Strong problem-solving and decision-making abilities
• Experience managing escalated customer interactions
• Proficient in CRM systems, ticketing tools, and Microsoft Office
• Ability to multitask across multiple tools and applications
• Minimum 1–2 years of experience in technical support leadership
• Call center experience in a consumer electronics or IoT environment is a strong asset

Core Competencies

• Customer First Mindset
• Ownership & Accountability
• Analytical Thinking
• Coaching & Development
• Communication Excellence
• Collaboration & Alignment
• Innovation & Continuous Improvement
• Sense of Urgency
• Emotional Intelligence
• Results Orientation

Job Title: Technical Support Engineer – International Voice
Location: Ambit IT Park, Ambattur, Chennai, India
Shift: US based rotational
No of Openings: 98
Experience: 6 months to 2 years

Role Summary

• The Engineer – Technical Support is responsible for handling customer interactions through voice support and CRM-based case management.
• The role involves troubleshooting customer issues, providing application support, documenting incidents, managing support tickets, and ensuring timely resolution or escalation in accordance with established SLAs.
• The ideal candidate should possess strong technical support experience, excellent communication skills, and the ability to multitask in a fast-paced customer service environment while maintaining a high level of professionalism and customer satisfaction.

Key Responsibilities

Customer Support & Case Management

• Handle incoming customer calls and process/complete tasks identified in cases received through CRM portals and assigned queues.
• Review, triage, prioritize, and assign incoming cases based on priority and business impact.
• Acknowledge customer requests and communicate expected resolution timelines.
• Create, update, and maintain support cases accurately within the CRM system.
• Escalate issues to appropriate technical teams whenever required.

Incident Management & Troubleshooting

• Provide Level 1 application support and conduct initial issue discovery.
• Perform preliminary troubleshooting and gather relevant information for resolution.
• Document troubleshooting activities and incident notes accurately.
• Conduct database searches and research activities to assist with issue resolution.
• Track and manage incidents through closure while ensuring customer expectations are met.

Service Delivery & Performance

• Adhere to established Service Level Agreements (SLAs), quality standards, and productivity targets.
• Deliver world-class customer service aligned with organizational values and support standards.
• Effectively manage high workloads while maintaining service quality.
• Participate in discussions related to trouble-ticket activities and ongoing incidents with team management.

Product Knowledge & Continuous Learning

• Develop and maintain a strong understanding of supported products, applications, and processes.
• Stay updated on new product features, support procedures, and knowledge-base content.
• Contribute to continuous process improvements and knowledge-sharing initiatives.

Desired Skills & Competencies

Communication Skills

• Excellent telephone communication skills with the ability to remain empathetic and courteous during customer interactions.
• Strong verbal and written communication abilities.
• Ability to clearly explain technical concepts to non-technical users.
• Customer Focus
• Strong customer service orientation with a commitment to resolving issues efficiently.
• Ability to handle difficult and time-sensitive customer situations professionally.

Technical & Analytical Skills

• Basic troubleshooting and diagnostic skills.
• Ability to perform database and system searches.
• Familiarity with CRM and ticketing systems.
• Time Management
• Excellent organizational and time management skills.
• Ability to work cases efficiently while adhering to schedules and productivity expectations.

Multitasking

• Ability to work across multiple applications, systems, and technical platforms simultaneously while maintaining customer focus.

Education & Experience

Required Qualifications

• Graduate in any discipline.
• Minimum 6 months to  2 year of experience in a Technical Support Voice Process.
• Experience working with CRM, Help Desk, or ticketing systems preferred.
• Exposure to customer support environments and incident management processes.

Preferred Qualifications

• Experience in application support or IT Help Desk environments.
• Familiarity with customer service is the best practices and SLA-driven support operations.

Job title: Senior Full Stack Engineer
Work Location: Colombia
Experience: 6–8 years
Education Qualification: High School

Roles and Responsibilities:

• Risk Identification: Identify and prioritize meaningful security risks across first-party code, services, infrastructure, build pipelines, and software supply chain components.
• Vulnerability Validation: Validate findings for exploitability, severity, affected products, business impact, and remediation priority.
• Cross-Functional Collaboration: Collaborate with Security Research and Product teams to translate novel findings, malicious component discoveries, and emerging attack patterns into research-ready outputs, product improvements, detection opportunities, and customer-facing intelligence.
• Remediation & Mitigation: Work closely with Application Security and Engineering to move validated findings through remediation and reduce repeat vulnerability patterns.
• AI-SDLC Evangelism: Champion modern AI-SDLC practices by translating recurring vulnerability classes, insecure coding patterns, and effective remediation approaches into reusable guidance, detection logic, secure coding standards, and remediation playbooks.
• Fix Implementation: Create clear remediation guidance, engineering-ready fix proposals, and pull requests where appropriate.

Required Skills & Desired Skills

• Experience: 8+ years of professional software engineering experience, including 2+ years in a Staff Engineer or equivalent technical leadership role.
• Security Expertise: Proven experience identifying, validating, and helping remediate vulnerabilities in production software, services, APIs, infrastructure, or software supply chain components.
• Code Proficiency: Strong ability to read, understand, and reason about complex codebases, preferably including Java, Kotlin, or other JVM-based backend systems.
• Tooling & Methods: Hands-on experience with application security testing methods and tools, such as SAST, DAST, SCA, secret scanning, threat modeling, secure code review, or vulnerability validation.
• AI & Automation: Practical experience using AI-assisted engineering, security analysis, or automation techniques to improve software quality outcomes.
• Communication: Ability to translate security findings into clear remediation guidance, engineering-ready recommendations, and practical risk-based priorities. Strong collaboration skills working across AppSec, Engineering, Product, or Security Research teams.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
• DevOps Culture: Solid understanding of cloud-native architecture, CI/CD workflows, build pipelines, containers, and modern DevOps practices.
• Leadership: Passion for raising the security bar through technical leadership, mentoring, secure engineering practices, and continuous improvement.
• Advanced English (B2+)

Desirable Certifications:

• SANS: GSEC, GCIH, GCLD, GCID, GMON
• (ISC)²: CISSP, CC, SSCP, CCSP, CAP, CSSLP

Job title: Lead Full Stack Engineer
Work Location: Colombia
Experience:  10+ years
Education Qualification:  high school graduate – professional

Roles and Responsibilities:

• Full-Stack Architecture & Development: Lead the design, implementation, and scaling of robust backend services and intuitive frontend interfaces across our product ecosystem.
• Risk Mitigation & Code Quality: Identify and prioritize performance, scalability, and security risks across first-party code, services, and software supply chain components.
• Cross-Functional Collaboration: Collaborate with Product, Design, and Security Research teams to translate complex requirements, novel AI findings, and architectural patterns into production-ready software features.
• Modern AI-SDLC Champion: Champion modern AI-assisted development practices by integrating automated coding standards, detection logic, and secure coding playbooks into the everyday engineering workflow.
• Technical Leadership & Fixes: Provide engineering-ready architectural proposals, guide technical decisions, perform deep code reviews, and drive complex pull requests to completion.

Required Skills & Desired Skills

• Experience: 10+ years of professional software engineering experience, including 2+ years in a Lead Engineer, Staff Engineer, or equivalent technical leadership role managing complex frontend and backend ecosystems.
• Code Proficiency: Strong ability to write and reason about complex codebases, with deep expertise in Java, Kotlin, or other JVM-based backend systems, alongside modern frontend frameworks.
• Tooling & Methods: Hands-on experience with application engineering testing methods and quality tools (such as SAST, DAST, SCA, threat modeling, or automated unit/integration validation).
• AI & Automation: Practical experience using AI-assisted engineering, automated analysis, or DevSecOps automation techniques to improve software deployment and quality outcomes.
• DevOps Culture: Solid understanding of cloud-native architecture, CI/CD workflows, build pipelines, containers, and modern DevOps practices.
• Communication & Language: Ability to translate technical findings into practical risk-based priorities and clear engineering guidance. Advanced English (B2+) is required for daily cross-functional collaboration.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
• Leadership: Passion for raising the engineering bar through technical leadership, mentoring junior developers, and fostering continuous improvement.

Desirable Certifications (Plus):

• SANS Certifications: GSEC, GCLD, or equivalent cloud/architecture training.
• (ISC)² Certifications: CSSLP (Certified Secure Software Lifecycle Professional), CISSP, or equivalent security-by-design credentials.

Job title: Contract Renewal Specialist/ Retention Specialist
Work Location: McKinley, Taguig
Experience: 2-3 years
Education Qualification: High School Graduate

Roles and Responsibilities:

• Own renewal conversations escalated by Atlas — non-responders after automated sequences, negative sentiment signals, at-risk accounts, and customers seeking to negotiate outside the automated flow
• Work inside the Atlas Co-Pilot desktop, using account history, intent signals, and prior automated touchpoints to pick up the conversation with full context rather than starting cold
• Facilitate renewals at existing contract terms; escalate concessions, pricing adjustments, or contract modifications to the designated Gainsight/customer CSM rather than negotiating them independently
• Identify and surface upsell or expansion signals during renewal conversations, routing them to the appropriate internal owner
• Document every interaction accurately in the CRM and Atlas activity log, including outcome, sentiment, and any escalation triggered
• Meet or exceed KPIs tied to renewal rate and save rate, not average handle time or contacts-per-hour
• Participate in structured onboarding and ongoing coaching on SaaS renewal objection handling and the Atlas handoff model
• Flag patterns back to the program (recurring objections, timing issues, product gaps) so they can inform both agent coaching and Atlas automation tuning
• Maintain a positive, professional relationship with customers at every touchpoint, including save conversations
• Perform other duties as assigned

Required Skills & Desired Skills:

• Minimum of 3-5 years of experience in a renewal, customer success, or account management role — SaaS renewal experience required; general customer service background does not meet this bar
• Minimum CEFR B2 English-language proficiency (voice and written), verified through a passed language assessment prior to production placement
• Demonstrated experience handling objection and save conversations, not just transactional renewal touchpoints
• Comfortable working inside an AI-assisted workflow — reading automated intent/sentiment data and picking up a conversation mid-lifecycle rather than initiating cold outreach
• Strong verbal and written communication skills, with the judgment to know when to hold firm on terms and when to escalate
• Familiarity with CRM and contract management tools
• Strong organizational skills and attention to detail

Job title: Technical Support Engineer
Work Location: Chennai, Ambit
Experience: 1 Year
Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred

Roles and Responsibilities:

• Support customers with advanced home networking configurations.
• Assist with mesh, extender, and powerline adapter setups.
• Resolve complex networking and performance issues.
• Confirm product behaviour and implement corrective actions.
• Ensure accurate case documentation and escalation handling.

Required Skills & Desired Skills:

Soft Skills & Communication

• Immaculate English communication skills (B2 CEFR level).
• Neutral accent and professional tone.
• Strong customer empathy and service excellence.

Technical Proficiency

• Advanced knowledge of Windows, macOS, Android, and iOS.
• Strong firewall configuration expertise.
• Hands-on experience with routers, modems, VPNs, and wireless devices.
• Proven troubleshooting ingenuity and network design skills.

Sales Skills

• Ability to upsell and sell support contracts.

Job title: Technical Support Executive – Voice Process
Location: Ambattur, Chennai
Experience: Minimum 1 year in Technical Support Voice.
Education:  Any Bachelor’s degree

Roles and Responsibilities:

• Assisting the USA customers through Inbound calls
• Must have experience into handling international calls.

Required Skills & Desired Skills :

• Excellent Communication Skills both in Verbal and written communication.
• Must be flexible to work in rotational night shift. 
• Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits:

• Doorstep cab service for pick-up and drop-off
• 15-day relocation accommodation support
• Provident fund for financial security
• Comprehensive medical insurance