Careers at Movate – Temple, Texas

We’re hiring in Temple, Texas

With headquarters in Plano, Texas, our delivery centers in Temple, Texas, and Austin, flesh out premium customer and technical support services to domestic, nearshore, and offshore clients. As a seasoned player in the tech support business, Movate has a strong focus on Enterprise Product Services and Digital Customer Experiences. The teams’ multilingual proficiency, omnichannel support capabilities, and personalized interactions have morphed these locations into new-age experience centers for global brands. 

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Movate in Temple, Texas

Enter Movate—a human-centered technology and experiences company. Our diverse global team of customer-centric thinkers, collaborators, and co-creators is passionate about helping clients succeed. The team offers complex tech support services via niche technical positions, software development roles, and other positions such as customer service reps and advisors, senior professional staff, sales, and gig roles. Teams have high visibility and one-on-one interaction with most of the senior leadership based out of the US. Digital skilling programs, equal opportunities, flexible work, career progression tracks, and other benefits make Movate an enriching workplace.

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The culture code

Recognized for the “Best Global Culture – 2023” by Comparably, Movate was hailed as the “Best Company for Diversity” and the “Best Company for Women” by Comparably in 2022.

At Movate, we’re embracing the future with open arms; our commitment to excellence spurs us on at work. Going by our motto and strength: “people first, people always,” we’ve nurtured a talent community of vibrant individuals who inspire each other. A heterogeneous mix of Movators from diverse cultural backgrounds come together with their novel ways of working and fresh perspectives as they deliver high-touch and high-tech support to global clients. Build the future you’ve imagined via careers at Movate, Temple, Texas.

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Discover an array of career opportunities that can propel your tech career forward.

Mauritius
Posted 2 months ago

Job title: Technical Support Engineer – German
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings:  10

Roles & Responsibilities/ Job Description:

  • Provide support through Voice, Chat, Email & remote assistance (universal agent)
  • Provide WOW customer experience
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into the system
  • Ability to follow processes, meet and exceed KPIs
  • Identify and escalate priority issues
  • Case/Ticket documentation
  • Adhering to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Required Skills:

  • School Certificate or Higher School Certificate
  • 6 months to 1 year experience
  • German Proficiency Language Native or near-native speaker
  • Good understanding of French and English languages
  • Excellent verbal and written communication skills
  • Customer service orientation

Submit the form below to apply

Job Level6 – 1 Year

Job title: Technical Support Engineer – GermanLocation: MauritiusEducation Qualification: School Certificate or Higher School CertificateNo of openings:  10 Roles & Responsibilities/ Job Descri…View more

Philippines
Posted 2 months ago

Job title: Financial Customer Service Specialist
Work Location: East Gate Business Center – Antipolo
Experience: 6 months and above
Education Qualification: High School Diploma
No of openings:  100  – 200 Customer Service Support

Roles and Responsibilities:

  • Provide Customer support
  • Monitor and provide services thru phone and email.

Required Skills & Desired Skills:

  • With at least 6 months handling financial and Financial Technology (FinTech) account in the BPO industry
  • Customer/client-facing experience is a must
  • Excellent verbal and written communication skills
  • Experience with Point of Sale is an advantage
  • Experience in international Center.
  • Amenable to work in night shifts and shifting schedules
  • Amenable to work onsite at Masinag LRT Station, Antipolo?

Submit the form below to apply

Job title: Financial Customer Service SpecialistWork Location: East Gate Business Center – AntipoloExperience: 6 months and aboveEducation Qualification: High School DiplomaNo of openings:  100  …View more

Job title:  Trilingual Customer Support Representative
Work Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
No of openings:  1

Roles and Responsibilities:

  • Provide a world-class experience to our customers by answering incoming questions from multiple channels, including phone, chat, and email.
  • Resolve solutions to help customers thrive.
  • Conduct procedures to escalate and coordinate the customer response in accordance with values.

Required Skills & Desired Skills: 

  • English Language with B2/B2+.
  • 6 months of experience in customer service
  • Portuguese Language Be/B2+.

Submit the form below to apply

Job title:  Trilingual Customer Support RepresentativeWork Location: Barranquilla, ColombiaExperience: 6 monthsEducation Qualification: Bachelor’s DegreeNo of openings:  1 Roles and Responsib…View more

Philippines
Posted 2 months ago

Job title:  Japanese Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

  • Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
  • Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
  • Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

  • Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
  • Willing to work in BGC Taguig City and the ability to work remotely.
  • Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
  • N1 or native
  • At least 6 months of professional customer support experience (Japanese language)
  • Sound knowledge of telephone etiquette
  • Use of Kanji

Submit the form below to apply

Job Level1-3 Years

Job title:  Japanese Customer Service RepresentativeWork Location: BGC and WFHExperience: 6 months – 3 yearsEducation Qualification: High School DiplomaNo of openings:  2 Roles and Responsibiliti…View more

Philippines
Posted 2 months ago

Job title:  Spanish Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

  • Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
  • Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
  • Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

  • Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
  • Willing to work in BGC Taguig City and the ability to work remotely.
  • Flexibility to work Spanish business hours and be available during weekends and holidays as per business needs.
  • N1 or native
  • At least 6 months of professional customer support experience (Spanish language)

Submit the form below to apply

Job Level1-3 Years

Job title:  Spanish Customer Service RepresentativeWork Location: BGC and WFHExperience: 6 months – 3 yearsEducation Qualification: High School DiplomaNo of openings:  2 Roles and Responsibilitie…View more

Philippines
Posted 2 months ago

Job title:  German Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  1

Roles and Responsibilities:

  • Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
  • Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
  • Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

  • Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
  • Willing to work in BGC Taguig City and the ability to work remotely.
  • Flexibility to work German business hours and be available during weekends and holidays as per business needs.
  • N1 or native
  • At least 6 months of professional customer support experience (German language)

Submit the form below to apply

Job Level1-3 Years

Job title:  German Customer Service RepresentativeWork Location: BGC and WFHExperience: 6 months – 3 yearsEducation Qualification: High School DiplomaNo of openings:  1 Roles and Responsibilities…View more

Job title:  Trainer (with Instructional designing background)
Work Location: EGBC and BGC
Experience: 1-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

  • Developing and delivering training programs to new hires
  • Creating training materials
  • Conducting need assessments to identify training gaps

Required Skills & Desired Skills:

  • Instructional designing experience is must.
  • Experience within a high-volume, rapid growth environment is required.
  • Excellent oral and written communication skills and with an ability to tailor communication to an audience.
  • Proficient in Microsoft Office Word, Excel
  • Energetic, detail-oriented, with great work ethics and positive attitude.
  • Preferably 1-3 years Experienced Employees specializing in Training & Development or equivalent.
  • Must specialize in Customer Service Skills Training.

Submit the form below to apply

Job Level1-3 Years

Job title:  Trainer (with Instructional designing background)Work Location: EGBC and BGCExperience: 1-3 YearsEducation Qualification: High School DiplomaNo of openings:  2 Roles and Responsibilitie…View more

Philippines
Posted 2 months ago

Job title:  Network Operations Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

  • Handle escalations from Tier 1 phone calls, emails, or monitoring alert
  • Work support tickets that coming in via phone, email, or customer portal
  • Collaborate with Team Members regarding resolutions to various customers
  • Proven experience troubleshooting problems ranging from servers, network, and PC issues
  • Must provide quality customer service skills in all forms of communication
  • Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
  • Assist Tier 1 with responding to alerts and tickets from various monitoring systems
  • Take ownership of tickets and customer interactions
  • Engage in continued certification training to improve skillset 
  • Escalate issues to Tier 3 when needed and remediate client issues
  • Report critical incidents or problems that become too complex for self-resolution
  • Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
  • Assist the Operations Center staff as needed with special projects and other duties

Required Skills & Desired Skills:

  • 1-2 years of experience in administering/supporting any of the following:
  • LAN/WAN environments
  • Office365 and Azure
  • Network Operations Center
  • Help Desk or relevant customer service skills
  • Experience with PSA and RMM tools

Submit the form below to apply

Job Level1-3 Years

Job title:  Network Operations EngineerWork Location: Asian Century Center, BGC, TaguigExperience: 1-2 YearsEducation Qualification: High School DiplomaNo of openings:  2 Roles and Responsibilities…View more

Philippines
Posted 2 months ago

Job title:  Systems Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

  • Strong quantitative and technical aptitude.
  • Handle escalations from Tier 1 phone calls, emails, or monitoring alert
  • Work support tickets that comin in via phone, email, or customer portal
  • Collaborate with Team Members regarding resolutions to various customers
  • Proven experience troubleshooting problems ranging from servers, network, and PC issues
  • Must provide quality customer service skills in all forms of communication
  • Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
  • Assist Tier 1 with responding to alerts and tickets from various monitoring systems
  • Take ownership of tickets and customer interactions
  • Engage in continued certification training to improve skillset 
  • Escalate issues to Tier 3 when needed and remediate client issues
  • Report critical incidents or problems that become too complex for self-resolution
  • Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
  • Assist the Operations Center staff as needed with special projects and other duties

Required Skills & Desired Skills:

  • 1-2 years of experience in administering/supporting any of the following:
  • LAN/WAN environments
  • Office365 and Azure
  • Network Operations Center
  • Help Desk or relevant customer service skills
  • Experience with PSA and RMM tools

Submit the form below to apply

Job Level1-3 Years

Job title:  Systems EngineerWork Location: Asian Century Center, BGC, TaguigExperience: 1-2 YearsEducation Qualification: High School DiplomaNo of openings:  2 Roles and Responsibilities: Required …View more

Philippines
Posted 3 months ago

Job title:  Team lead
Work Location: East Gate Business Center (EGBC)
Experience: 2-4 Years
Education Qualification: High School Diploma
No of openings:  9

Roles and Responsibilities:

  • Monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization
  • Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility in terms of coaching methodologies
  • Daily to weekly coaching

Required Skills & Desired Skills:

  • At least 4+ years of BPO experience.
  • With Minimum of 1 to 2 years as a Team Lead in one company
  • Has experience with Team lead role for an international financial account  
  • Has exposure with international centers
  • Above average communication skills
  • Must be amenable to work on a shifting schedule
  • Must be amenable to work on site at Antipolo City

Submit the form below to apply

Job Level2 – 8 Years

Job title:  Team leadWork Location: East Gate Business Center (EGBC)Experience: 2-4 YearsEducation Qualification: High School DiplomaNo of openings:  9 Roles and Responsibilities: Required Skills &…View more

Philippines
Posted 3 months ago

Job title:  Quality Analyst
Work Location: East Gate Business Center (EGBC)
Experience: 1-5 Years
Education Qualification: High School Diploma
No of openings:  7

Roles and Responsibilities:

  • Complete quality certification prescribed by Quality Team
  • Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
  • Provide aid in facilitating or co-facilitating coaching and feedback session with agents
  • Consolidate quality data and maintain the internal Quality Dashboard
  • Provide data and root cause analysis on audited calls

Required Skills & Desired Skills:

  • At least 1-5 years QA background in a BPO environment, handling an International Financial Account
  • Amenable to work onsite at Antipolo City
  • Willing to work in rotational shifts

Submit the form below to apply

Job Level2 – 8 Years

Job title:  Quality AnalystWork Location: East Gate Business Center (EGBC)Experience: 1-5 YearsEducation Qualification: High School DiplomaNo of openings:  7 Roles and Responsibilities: Required Sk…View more

Colombia
Posted 3 months ago

Job title: Staff Software Engineer
Work Location: Nationwide (Bogotá, Colombia)
Experience: 8 Years
Education Qualification: Bachelor’s Degree / Prefer computer science bachelor’s degree.

Roles and Responsibilities:

  • In this role, you will be responsible for guiding technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success.
  • The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications..

Required Skills & Desired Skills:

  • 8+ years of experience with full-stack software development
  • Proficient with building on cloud architecture and distributed systems, preferably on AWS.
  • Experienced with Typescript and JavaScript development.
  • Experienced with documenting software architecture and technical blueprints
  • Solid understanding of engineering fundamentals and common design patterns.
  • Advanced or fluent English communication skills are a must.

Submit the form below to apply


Job title: Staff Software EngineerWork Location: Nationwide (Bogotá, Colombia)Experience: 8 YearsEducation Qualification: Bachelor’s Degree / Prefer computer science bachelor’s degre…View more

Philippines
Posted 3 months ago

Job title: Business Analyst
Work Location: WFH
Experience: 3-5 Years
Education Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)
No of openings:  1

Roles and Responsibilities:

  • This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.

Required Skills & Desired Skills:

  • 3- 5 years worked as a Business Analyst
  • Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
  • Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
  • Preference for Lean Six Sigma and COPC trained or certified
  • Knowledge of Freshworks, Salesforce, or similar is a plus.

Submit the form below to apply

Job Level2 – 8 Years

Job title: Business AnalystWork Location: WFHExperience: 3-5 YearsEducation Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, …View more

Philippines
Posted 3 months ago

Job title:  IT Support Engineer
Work Location: BTC, ACC, EGBC**
Experience: 4-8 Years
Education Qualification: HS Diploma. Any Certification in IT Systems/Data/Voice Related Courses is an Added Advantage.
No of openings:  1

Roles and Responsibilities:

  • Good Desktop/Laptop trouble shooting/Remote Tools with Prior Experience in a Corporate IT company, Providing on Software/Hardware, Technical support for end users.
  • Knowledge in Network/Voice and Server trouble shooting from end user machines, Risk management, taking actions to minimize failures, Diagnosing, and removing hardware, network, and software failures.
  • Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
  • Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
  • Good knowledge in Vendor Communication and follow ups.
  • Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
  • Handling and processing reports on the 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).

Required Skills & Desired Skills:

  • At least 4-8 years as an IT Engineer 
  • Creating technical documentation is required.
  • ISP Contact and follow ups with multiple vendors is a Must Skill.
  • Inventory management, IT hardware and software maintenance is a must knowledge.
  • Managing ITCC Support remotely from various part of the world for company is a must skill.
  • Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
  • Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
  • Good knowledge in Vendor Communication and follow ups.
  • Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.

Note: **Bonifacio Technology Center, Bonifacio Global City, Taguig or Asian Century Center, Bonifacio Global City (BGC) in Taguig City or (East Gate Business Center, Masinag, Antipolo)

Submit the form below to apply

Job Level2 – 8 Years

Job title:  IT Support EngineerWork Location: BTC, ACC, EGBC**Experience: 4-8 YearsEducation Qualification: HS Diploma. Any Certification in IT Systems/Data/Voice Related Courses is an Added…View more

Philippines
Posted 3 months ago

Job title:  Report Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

  • Ability to work independently and closely with the assigned campaigns.
  • Responsible for generating and publishing reports with utmost accuracy by enhancing the value of data and information assets used to drive the statistics on the required parameters.
  • Interpreting data and analyzing results using statistical techniques.

Required Skills & Desired Skills:

  • At least 3+ years of BPO experience.
  • Strong proficiency in Excel,
  • Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
  • Flexible with extending shifts when needed.
  • Strong modeling, communication (verbal, written, presentation) skills.

Submit the form below to apply

Job Level2 – 8 Years

Job title:  Report AnalystWork Location: (East Gate Business Center, Masinag, Antipolo)Experience:  2-3 YearsEducation Qualification: High School DiplomaNo of openings:  2 Roles and Responsibilitie…View more

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Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.

As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

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