Careers at Movate – Temple, Texas

Job title: GenAI Enablement Lead
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Develop and execute a strategy to drive GenAI enablement across the engineering organization by leading a cross-functional community focused on experimentation, knowledge sharing, and adoption of Generative AI tools and practices.
• Identify and prioritize use cases that drive measurable improvements in productivity, quality, and developer experience.
• Define the roadmap for GenAI tools, integrations, and internal accelerators.
• Evaluate and pilot GenAI tools, models, and APIs (e.g., OpenAI, Anthropic, AWS Bedrock, etc.).
• Build and maintain prototypes, plugins, and integrations with internal platforms (e.g., CI/CD pipelines, IDEs, generation of documentation and tests, code reviews, bug fixing).
• Design and run training, workshops, and documentation to empower engineers to use GenAI responsibly and effectively.
• Champion safe and compliant GenAI usage, including prompt engineering patterns, model selection, and usage guidelines.
• Collect feedback and metrics to iterate on tools and practices.
• Define and promote GenAI usage policies in collaboration with security, legal, and compliance teams.
• Establish governance models for data privacy, model usage, and ethical AI practices.
• Stay abreast of GenAI trends and assess emerging technologies for potential adoption. Represent the company in external forums, communities, or conferences on AI enablement topics.

Required Skills & Desired Skills:

• Excellent communication skills and the ability to translate complex AI concepts to engineering and business stakeholders.
• Demonstrated ability to drive cross-functional initiatives and influence without direct authority.
• 5+ years of experience in software engineering, developer tooling, or platform teams.
• Hands-on experience with LLMs or GenAI tools in a production or enterprise setting.
• Strong technical foundation in APIs, cloud platforms (e.g., AWS), and programming languages (Python, Go, etc.).
• Experience integrating with GenAI platforms (e.g., OpenAI, CoPilot). Desirable

Nice to have:

• Familiarity with Kubernetes, CI/CD, developer portals, and internal platform tools.
• Knowledge of security and compliance considerations around AI (e.g., data leakage, model risk).
• Experience with prompt engineering, vector databases, and RAG (retrieval-augmented generation) systems.
• Prior experience in a developer enablement, DevEx, or productivity engineering role.

Job title: Business Analyst – Engineering Transformation
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Build strong relationships with all stakeholders and foster cooperation, coordination and communication across the organization
• Define and document business requirements that support Engineering in system development and design.
• Oversee project execution, ensuring alignment with strategic goals, on-time delivery, and effective risk mitigation. This requires the ability to rapidly grasp technical concepts, shift between diverse topics, and adjust to evolving priorities.
• Compile and communicate project status updates to senior leadership, highlighting key milestones, risks, and opportunities.
• Drive collaboration across teams, fostering an environment of transparency, accountability, and continuous improvement.
• Manage critical administrative functions essential to the efficiency of the Engineering organization.

Required Skills & Desired Skills:

• 5+ years of experience successfully defining, managing, and leading projects and transformation initiatives.
• Strong technical acumen, with a solid understanding of software engineering concepts, Agile methodologies, and DevOps frameworks—enabling effective collaboration with engineering teams.
• Proven problem-solving and analytical skills, with a track record of operationalizing best practices and delivering measurable improvements.
• Excellent stakeholder management and influencing skills, with the ability to build cross-functional relationships and work effectively in a matrixed organization.
• Proficiency in project planning methodologies and tools, ensuring efficient execution and delivery of strategic initiatives.

Job title: Customer Service Representative
Work Location: Ultra Lag
Experience:  9+ months in Contact Centers
Education Qualification:  Highschool Diploma

Roles and Responsibilities:

• Receive incoming requests by telephone, e-mail and through the support portal 
• Prioritize and dispatch these calls to Technical Support Engineers 
• Notify Support Manager of critical customer issues 
• Prioritize both time and projects, work to balance resources with customer needs
• Determine the scope of technical issues 
• Monitor cases by Severity, Priority, and Age in Pure Storage’s case tracking system

Required Skills & Desired Skills:

• At least 1 year experience with phone call management, front-line IT or Support Experience 
• Focus on the customer experience 
• Excellent people and communication skills in English, both written and verbal
• Great memory skills and ability to multitask, or serialize tasks very rapidly
• Very good organizational skills 
• Able to maintain composure in stressful situations Must be willing and able to work in an open office, team environment
• Advanced English (B2+-C1)

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience:  2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification:  University degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
• Advanced Oral English, Microsoft 365/Google Workspace, Salesforce.com or any other CRM system

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Location: Outbound Sales Account Executive
Work Location: Ultrapark I, La Aurora, Heredia
Experience: 1-3 Years, Outbound sales
Education Qualification:  Any Degree
No of Openings: 20

Roles and Responsibilities:

• The Outbound Account Executive will bring the local and regional small and mid-size restaurant merchants onto project’s  platform to increase the overall selection in the U.S. market for our customers.
• You’ll be focused on leading the sales cycle, discovering needs and decision drivers, communicating value for the restaurant and closing partnerships with prospective merchants, while promoting and representing the DoorDash brand in a positive and professional manner.
• This is an acquisition, cold calling role, utilizing a targeted lead list provided to the AE.
• Help transform the way restaurants monetize through our on-demand delivery service
• Create a great first impression with merchants and build a pipeline of qualifi ed leads
• Lead the full sales cycle while closing transactions to attain new business from small to mid-size merchants
• Master email marketing automation tools to creatively engage prospects
• You enjoy the hustle required, making a high volume of calls daily, to help merchants grow their businesses
• Be a key part of our core DoorDash business, gaining crucial insight with a path to grow into a variety of other roles within the company

Required Skills & Desired Skills

• Proficiency in English Level >B2+ 
• Active listening
• Creative, persistent, and passionate about sales
• Salen mindset
• Critical thinking
• Speed to solution

Job title: Japanese Customer Service Representative
Location: East Gate Business Centre
Experience: 1 year
Education Qualification: High school Degree

Roles and Responsibilities:

• Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels.
• Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols.
• Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided.
• Collaborate with internal teams to ensure consistent service delivery and customer satisfaction.

Required Skills & Desired Skills:

• Proficiency in Japanese (JLPT N1 level or native fluency).
• Willing and able to work onsite at East Gate Business Center, Antipolo City.
• Flexible to work during Japanese business hours, including weekends and holidays, as needed.
• Remote work flexibility may be offered when appropriate.

Job title: Sales Representative
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1 year of solid sales experience in BPO company
Education Qualification: High school

Overview:

Inbound calls, chat, and emails from North American cx who will inquire/purchase the DocuSign Web plan.

Responsibilities:

• 1 year solid experience in Sales in BPO company
• 1 year solid experience in an international BPO company
• Sales Experience
• Sales metrics must be in the KPI
• International center experience
• Must be amenable to do onsite training and nestring
• Hybrid set up during production

Job title: Warranty Renewal and Procurement Coordinator
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: At least 1-3 years of experience in procurement, contract management, or a related administrative function
Education Qualification: Bachelor’s degree

Position Overview:

Movate is seeking a highly organized and proactive Warranty Renewal & Procurement Coordinator to join our team in McKinley, Taguig. This role is vital in ensuring seamless coordination of warranty renewals and procurement activities. You will manage the full lifecycle of warranty contracts, coordinate with vendors, and ensure timely, accurate processing of renewals and procurement requests.

Key Responsibilities:

Warranty Renewal Management

• Manage assigned portfolios of warranty renewals, ensuring proactive follow-up and timely processing.
• Monitor renewal schedules using internal tools and systems to avoid lapses in service coverage.
• Maintain accurate documentation for all renewal actions and communications.

Vendor & Procurement Coordination

• Request and secure competitive quotes from vendors, ensuring accuracy in asset and coverage details.
• Work closely with the procurement team to prepare and submit quotes for internal approvals.
• Negotiate pricing and terms with vendors when needed to achieve cost-effective solutions.

Client & Stakeholder Communication

• Deliver approved renewal quotes and documentation to internal and external stakeholders in a timely and professional manner.
• Act as a liaison between clients, internal teams, and vendors to ensure clarity and consistency throughout the renewal and procurement process.
• Provide status updates and address inquiries promptly.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, IT, or a related field.
• At least 1–3 years of experience in procurement, contract management, or a related administrative function.
• Strong attention to detail and ability to manage multiple deadlines.
• Excellent communication and negotiation skills.
• Proficiency in MS Office tools; experience with procurement or CRM systems is a plus.

Job title: Network Engineer Tier 3
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 5 years of experience in supporting network environment
Education Qualification: Bachelor’s degree

Roles and Responsibilities:

• The candidate must be a technically oriented person with comprehensive experience in network design, implementation and troubleshooting with networking equipment, including routers, gateways, adapters, and powerline products.
• The person will be providing 3rd tier escalation support on as needed basis to address product specific issue, providing guidance to our call centers on addressing customer issues through various day to day tasks such as working hands-on with various products to reproduce, test and validate product functionality prior and post launch.
• The candidate will be handling escalated cases from level 2 as his/her primary responsibility.
• The candidate needs to have strong time management skills. The candidate will be reaching out our customer and partners when dealing with product specific issues on our large portfolio of products.
• The secondary role will be coaching/mentoring other teams on as needed basis. Manage and address requests from other support teams regarding issues, knowledge base

Principal Duties and Responsibilities:

• Review and manage 3rd level escalations support issues for various routers, gateways, adapters, powerline, and other networking devices.
• Replicate customer reported issues to provide validation of defects to engineering for repeat issue
• Participate in product testing to assist with new product releases.
• Review/validate/create internal and external documents and knowledge articles for internal and public dissemination.
• Analyze customer calls/cases to identify product problems in the field to determine core areas of improvement and prioritize core changes to support for reduction of learned issues in field
• Must have good communication ability as candidate must communicate with Customers, Partners; on as needed basis when resolving escalated cases addressed to them
• Create Knowledge base articles and implement process plan to address common issues
• Maintain Support Lab equipment.
• Product development assistance to prevent issues or call generation
• Implementation of Projects to improve support
• Attend weekly meetings for Support Improvement objectives

Required Skills:

• BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar with Netgear Products at high level.
• CCNA certified or equivalent experience in networking.
• Must demonstrate understanding of network topologies, as well as network implementation and design.
• Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.
• Must have in-depth knowledge of network and routing protocols.
• Must have experience with MS-Window/Linux networking applications.
• Candidate must have excellent communication and presentation skills, both oral and written.
• Must have excellent analytical, organizational, prioritization, and time management skills.

Job title: Technical Support Role
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: With 6+ months solid experience in CSR or Technical Support Environment
Education Qualification: High school

What we need:

• At least 1 year of proven customer support + technical experience and good tenurity
• Excellent interpersonal skills
• Proficiency with Microsoft Office
• Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
• Candidate can perform assigned tasks and projects quickly, accurately and expert!
• Can start ASAP
• Amenable to work on a shifting schedule
• Willing to work on site in McKinley, Taguig

Job title: WFM (Workforce Management ) Manager
Location: McKinley
Experience: 3-5 years
Education Qualification: Bachelor’s degree

Roles and Responsibilities:

• Highly motivated individual with a passion for data analysis, workforce management, and performance coaching
• Will manage workforce analytics staff
• Will be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data from critical systems, and apply workforce management tools to forecast work volumes, schedule staff, and monitor agent performance.
• Will analyze metrics and trends to provide insights to management and clients
• Generates reports and analyzes metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.

Required Skills & Desired Skills:

• Knowledge of contact center processes, technology and concepts
• Excellent organizational skills
• Strong attention to detail
• Time management skills and the ability to multi-task
• Effective verbal and written communication skills
• Ability to work in a collaborative team environment
• Leadership skills
• Training/Mentoring skills

Job title: Portfolio Leader – Hitech (Enterprise Product Support)
Location: United States
Experience: 15+ years in Enterprise Product Support / Enterprise Service industry
Reporting: CRO – Digital Services
Education Qualification: Bachelor’s degree

Role Overview:

• Movate’s Digital Services division is seeking a Portfolio Leader – Enterprise Product Support to drive strategic growth, innovation, and execution within our Enterprise Product Support business.
• This senior leadership role is responsible for shaping and managing a portfolio of cutting-edge digital solutions, leading client engagements, and driving revenue growth.
• The ideal candidate will have a strong background in software, platforms, digital transformation, and a keen ability to align business strategy with technology trends.

Key Responsibilities:

• Define and execute the portfolio strategy for Enterprise Product Support, ensuring alignment with Movate’s overall business objectives.
• Cultivate strong relationships with key clients, acting as a trusted advisor to drive their digital transformation initiatives.
• Identify new opportunities, lead go-to-market strategies, and collaborate with sales teams to expand the portfolio’s footprint.
• Oversee the creation and enhancement of digital solutions, leveraging cloud, AI, automation, and data analytics to drive business outcomes.
• Ensure seamless delivery and execution of services, working closely with cross-functional teams to maintain high-quality standards.
• Stay ahead of market trends and emerging technologies to continuously evolve and strengthen Movate’s competitive positioning.
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio success.

Qualifications & Experience:

• 15+ years in Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services, with at least 5 years in a senior leadership role.
• Strong understanding of SaaS, Storage, Networking, Cybersecurity and high-tech domains
• Experience working with Hitech, SaaS companies, or Networking  / Cybersecuirty.
• Proven track record in leading teams, managing large portfolios, and driving business growth.
• Ability to engage and influence C-level executives and stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; an MBA is a plus.

Why Join Movate?

• Be part of a fast-growing, innovative digital services company.
• Work with cutting-edge technologies and a dynamic leadership team.
• Drive meaningful impact by enabling enterprise-wide digital transformation.
• Competitive compensation and growth opportunities.

Job title: Client Partner – Hitech – AVP
Location: United States
Experience: 10+ years of direct selling experience
Reporting: SVP
Education Qualification: Any Degree

Role Overview:

• The Client Partner is a key member of the sales and client management team responsible for driving revenue growth, attaining, or exceeding Revenue and Margin quotas, building, and maintaining relationships with C-Suite clients in the Hi-tech vertical of business.
• This role needs a talented Client Partner with a passion for sales, understands clients’ business imperatives, needs, and challenges.
• The candidate must enjoy being a trusted partner to clients by proposing appropriate technology, process, and AI solutions, ensuring client success, and client satisfaction to drive revenue growth and continued expansion.
• This role needs to be based locally in Bay Area

Key Responsibilities:

• Identify and pursue new business opportunities within existing client accounts
• Collaborate with sales teams to generate new leads and convert them into profitable business engagements
• Develop and present proposals and contracts to clients
• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for key client accounts
• Understand clients’ business objectives and challenges and provide strategic IT solutions
• Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
• Monitor project progress and address any issues or concerns promptly
• Ensure timely and accurate invoicing and collection of payments
• Stay ahead of market trends and emerging technologies to continuously evolve and strengthen Movate’s competitive positioning.
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio successs.

Qualifications & Experience:

• Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services
• 10+ years of direct selling experience in SaaS, Storage, Networking, Cybersecurity and high-tech domains
• Consultative and value driven selling approach
• Proven successful experience in closing complex deals / solutions
• Trusted advisor to technology leaders, bring appropriate case studies and industry use cases into customer conversation to build confidence
• Understanding of digital and AI transformation with ability to explain forward looking impact to customer experience and engineer’s productivity due to implementation of AI based solutions
• Excellent presentation and executive engagement skills. Efficient in communication and presentation to CXOs including Chief Customer Officer, Chief Product Officer, Chief Operating Officer etc
• Good business acumen and judgement to prioritize leads with higher probability of closure
• Excellent negotiation skills
• A self-starter that can thrive in a fast paced, team environment.
• Result oriented leader with ability to lead teams in a collaborative ecosystem

Why Join Movate?

• Be part of a fast-growing, innovative digital services company.
• Work with cutting-edge technologies and a dynamic leadership team.
• Drive meaningful impact by enabling enterprise-wide digital transformation.
• Competitive compensation and growth opportunities.

Job title: Assistant Vice President / Vice President – Sales
Location: United States
Experience: 15+ years of relevant sales experience
Education Qualification: Bachelor’s Degree

Role & Summary:

• You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry!
• With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow.

The Vice President of Sales for Digital Infrastructure Services at Movate will be responsible for driving revenue growth and expanding market presence across North America. This strategic role involves developing and executing a targeted sales strategy to accelerate new logo acquisition and strengthen client relationships. The VP will engage directly with C-level executives, positioning Movate’s digital infrastructure and cloud solutions to address complex business challenges. Success in this role will require a deep understanding of cloud transformation, infrastructure modernization, and consultative selling to deliver sustained business value and drive customer success

Job Responsibilities:

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for key client accounts
• Understand clients’ business objectives and challenges and provide strategic IT solutions

Sales & Business Development:

• Identify and pursue new business opportunities within existing client accounts
• Collaborate with sales teams to generate new leads and convert them into profitable business engagements
• Develop and present proposals and contracts to clients

Account Management:

• Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
• Monitor project progress and address any issues or concerns promptly
• Ensure timely and accurate invoicing and collection of payments

Strategic Planning:

• Work with clients to identify long-term Digital and IT needs and develop strategic plans to address them
• Provide insights and recommendations on emerging technologies and industry trends
• Assist clients in developing IT roadmaps and budgets

Collaboration:

• Collaborate with internal teams, including project managers, technical consultants, and support staff, to deliver high-quality IT solutions
• Facilitate communication between clients and technical teams to ensure alignment on project goals and deliverables

Performance Monitoring:

• Track and report on key performance indicators (KPIs) for client accounts
• Conduct regular client satisfaction surveys and feedback sessions
• Implement improvement plans based on client feedback and performance metrics

Negotiation and Conflict Resolution:

• Negotiate contract terms (Master Services Agreements and Statements of Work) and service level agreements (SLAs) with clients
• Resolve conflicts and disputes in a professional and timely manner

Preferred Skills & Qualifications:

• At least 15+ years of relevant sales experience, from IT Services Industry
• Should have experience of working with IT companies and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery model
• Going beyond existing stakeholders, mapping new LOBs / Stakeholders, and positioning Movate services around Digital Infrastructure, Cloud, DevOps, SRE, Digital Workplace Services, Hyper-intelligent Automation and Security.
• Understanding of industry business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
• Proven experience of successful client relationship management and delivering account growth Across Verticals
• Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
• Ability to work their way up the value chain through proactive proposals and thought leadership
• Assertive, yet consultative sales acumen.
• A self-starter with a passion for Client Relationship Management & Business Development
• Strong understanding of market trends and ability to create end-to-end, multifaceted, goto market strategy for service line.
• Experience in implementing best practices, sales methodologies and techniques
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
• Track record of meeting and/or over-achieving revenue targets and negotiate pricing contracts