Author: Movate Admin

Movate was the Gold Sponsor at the Enterprise AI for Customer Experience Summit 2025 by SupportLogic, held in San Jose, CA, from SEP 16 & 17, 2025. The Enterprise AI for CX Summit 2025 by SupportLogic convened over 200 CX practitioners for two dynamic days focused on the intersection of AI, automation, and human ingenuity.

Movate is delighted to announce its participation as a Silver Sponsor at TSIA World Envision 2025 at the ARIA Resort & Casino in Las Vegas from October 20–22, 2025. The event’s theme: “AI: The end or ERA of services?” will showcase how to win in the AI era by transforming services to business models. Engage with

When complexity hindered CX, the client had to take a strategic call to prepare for the future. For years, a leading client in the financial sector relied on a traditional contact center setup. At first, it worked just fine in connecting customers to agents through the contact center and CRM systems. But as their business

Support engineers often contend with millions of logs ranging from error codes, unstructured data, and application traces that offer little actionable insight. Manual log triage not only delays resolution but also frustrates engineers and customers alike. In a sector such as telecom where downtime translates to lost dollars and broken trust, telecom providers need intuitive,

In today’s contact center landscape, customer support teams often converse with people from diverse geographies, cultures, and languages. The prominence of AI-led voice translation services and accent neutralization technology reshapes how businesses close the communication gaps, thereby ensuring that customer interactions are smoother, faster, and more personalized. These advancements, along with the rise of GenAI

Movate is delighted to announce its Gold Sponsorship of the Enterprise AI for CX Summit 2025 by SupportLogic. The two-day event, which will take place in San Jose, CA, USA will be held on September 16–17. This premier global event converges thought leaders, CX practitioners, and innovators shaping the future of AI-powered customer experience (CX).

In 2025, retail returns remain a critical pain point, especially for online purchases, where rates often exceed 24%. Leading retailers and CX teams are leveraging digital interventions for personalized policies and operational efficiencies to mitigate negative impacts while enhancing experience and loyalty. The goal? Transform retail product returns from incurring ‘costs’ to driving ‘competitive differentiation’.

Agentforce represents a defining shift in enterprise AI from assistive tools to autonomous & action-driven agents. As AI continues to reshape the enterprise landscape, Salesforce is pioneering the next wave with its Agentic AI platform, Agentforce. In a recent Movate Talks podcast episode #6, Manjeet Singh, Senior Director of AI Product at Salesforce, shared insights

Movate is a member of the Dallas Regional Chamber (DRC) and this membership marks a significant stride in its community engagement and regional growth strategy. Becoming a member of DRC Movate’s choice to be a part of the DRC was about business visibility and purposeful and enhanced contribution to the community; by joining the regional