Posted Date : 29th Sep, 2025
Job Category :
Costa Rica
Posted 3 days ago
Job title: Customer Success Manager
Location: Heredia, Costa Rica
Experience: Minimum 1-year relevant work experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or similar roles
Education Qualification: Bachelor’s degree or equivalent combination of education and experience
Work mode: Hybrid
Summary
- This role supports efficient solution adoption and accelerates customer business value by acting as a trusted advisor.
- You will work closely with partners and mid-to-large enterprise customers to ensure customer satisfaction, value realization, retention, and expansion of the customer solution.
Roles and Responsibilities
- Validate, verify, and research activation and renewal opportunities (orders) using internal tools and systems.
- Review and maintain assigned order backlog in good standing.
- Reach out to end customers within 30 days of activation opportunity creation via phone, email, and/or web meetings.
- Conduct outreach 120/90/60/30 days prior to renewal opportunity expiration.
- Host on-demand web meetings to walk customers through activation and renewal procedures.
- Administer and update Customer Success tools as required.
Required Skills
- Minimum 1 year of relevant experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or related roles.
- Bachelor’s degree or equivalent education and experience.
- Fluent in English, both written and verbal.
- Proven ability to manage customer escalations, balance expectations, and negotiate resolutions.
- Strong focus on driving and tracking consistent customer engagement.
Desired Skills
- Experience with SaaS solutions or enterprise software companies is highly desirable.
- Experience with Customer Success Management (CSM) platforms such as Gainsight, Totango, Strike deck, or similar.
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
| Job Level | 1-3 Years |