Archives: resources
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10X Scale up of engineers via a Hire, Train and Deploy model for a fast-growing US-based cybersecurity company
About the Client Our client is a US-based multinational cybersecurity company providing cybersecurity services and products to clients worldwide. They have a presence in more than 150 countries and provide solutions within Network security, cybersecurity and Cloud computing domains. Client Challenge With security being watchwords for enterprises, the client was experiencing growth and they
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USD1.2M per month sales achievement by managing inbound & outbound sales for a leader in e-signature market
About the client Our client is a US-based company that allows organizations manage electronic agreements with electronic signatures on different devices. They have around 1.5 million clients in 180 countries. Client Challenge Our client was in the highly competitive subscription industry where their revenue is based on the number of active subscriptions they can handle.
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An optimized digital ecosystem with Oracle to Salesforce migration for leading telecom company
About the Client Our client is a US-based telecommunications company that specializes in providing software platforms, systems, and services to support the delivery of broadband services. They provide cloud, software platforms, systems and services to communications service providers. Client Challenge With hundreds of customers using their products across the world, the client was having inconsistencies
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Transforming operational efficiency and customer excellence for a leading analytics SaaS platform
About the client Our client is a US-based software company with a global reach. Their products are used for data science and analytics. The software is designed to make advanced analytics automation accessible to all data workers. Client challenges The client is in the field of data analytics and used the help of a third-party
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40% surge in engineer’s productivity with an AI-powered log analyzer for a leading telecom company
About the client Our client is a France-based multinational telecom company dealing with Hardware, software and services to telecommunications service providers and enterprises. It has operations in over 130 countries. Client Challenge The client’s log analysis process was time-consuming and manual. This resulted in longer durations before results could be obtained, wore down engineers who are driving
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Transformed employee performance with an experiential training program for a global data storage company
About the client Our client is a global US-based data storage organization manufacturing data storage devices, hybrid and solid-state drives for clients. Client Challenge With a mandate to provide the highest levels of customer service, our client was looking to improve service levels through proper training. They wanted to use technology to improve the training
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Transformed customer engagement with voice analytics from call data for a global networking company
About the client Our client is a global US-based computer networking company producing networking hardware for consumers, businesses, and service providers. They are active through 19k resellers across the globe and their product line includes routers, gateways, switches, WAP (Wireless Access Points). Client challenge The client wanted to streamline quality of support, improve on the
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11% sales conversion improvement by fleet optimization and cross-sell upsell for a global smart mobility company
About the client Our client is an international mobility service provider with about 2,000 locations in more than 100 countries. They are active in the business areas of vehicle rental, car sharing, ride-hailing, and subscription services. Client challenge The client is the field of car rentals -a competitive market that is defined by other big
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Salesforce Revenue Cloud Services
Salesforce Revenue Cloud is part of the Salesforce Customer 360 Platform that provides a unified platform for managing sales, pricing, quoting, billing, and revenue recognition
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Redefining Business Engagements with Outcome-based CX Models
Business models are changing when it comes to CX management. The varying needs of modern business place immense pressure on factors like technology, skills, time and capital. Successful businesses need successful models that churn out a winning pathway, but most enterprises fall back on the way contracts are set and drive such that they face