Archives: resources
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Celebrating ONE year of being Movate
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Movate Leadership Bytes | Season 2 | With Greg Swain, VP- Sales, Movate
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Leading Telco Slashes Costs by 27% and Efficiently Manages Volume Peaks Through Movate’s Fluid Contact Center Model
Challenge: In the highly competitive telecom industry, customer service is pivotal in maintaining customer satisfaction and loyalty. As a market leader, the client recognizes the constant need to enhance customer service delivery, streamline processes, and optimize operational costs. Download the case study to know more.
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New Age QE – A Value Center that Drives Business Outcomes
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Movate Leadership Bytes | Season 2 | With Aaron Fender, EVP and Chief Delivery Officer, Movate
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Movate Leadership Bytes | Season 2 | With Vivian Gomes, CMO, Movate
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Contact center transformation with Service Cloud
Transforming contact centers to elevate the customer & agent experiences across channels is crucial in today’s experience era. An agent’s mandate is to offer personalized and contextual customer support improving the customer experience and satisfaction. But dealing with astronomic call volumes, siloed applications and screens, and the need for real-time customer support is a tall
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Movate’s FinOps platform unleashes a 27% reduction in Cloud OpEx for a Healthcare startup
About the client Our client is a US-based medical services aggregator whose secure web services platform is used by large healthcare organizations and employers to connect and provide healthcare and patient services to customers. Their state-of-the-art platform exceeds current data regulatory standards and can interface with any practice management/work comp data system reducing administrative burdens
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Movate Leadership Bytes | Season 2 | With Sid Victor, SVP, Movate
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Movate Leadership Bytes | Season 2 | With Mike McWilliams, Senior Director, Sales, Movate