Archives: resources
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ESG Report
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Enabling a disruptive autonomous vehicle manufacturer get launch-ready with content enrichment support
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Die Hard Support For Die Hard Gamers Through the Gig Peer Network
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24% customer churn reduction for a leading telecom conglomerate made possible by Movate Edison
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Elevate Your Salesforce Transformation Using Our Service Offerings
Movate’s Salesforce practice and partnership has been helping enterprises reap maximum benefits from their Salesforce implementations for the past decade. With a holistic approach to digital transformation, Movate’s cross domain expertise helps enterprises across Telecom, Media, Technology, Retail, CPG, Healthcare & FinServ domains achieve more from their Salesforce implementations. Our prebuilt solutions, expertise on various
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Empathetic support through a gig model for a leading manufacturer of outdoor products and automobiles
About the client Our client is a global company which designs, engineers, manufactures and distributes motocross, enduro, supermoto and street motorcycles. Client Challenge The client was consolidating their recent commissioned support centers and wanted support to be flawless despite the fact they were starting up. They wanted all customers to experience seamless support. Anticipating swells
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50% cost reduction by transforming member portal experience for a leading health insurance plan provider
About the client Our client is a US-based nonprofit insurance company dealing with health insurance within the medical industry. They have over 2 million subscribers who are insured through employer insurance packages. Client Challenge Working with a third-party platform to maintain their voluminous member database, our client was finding it challenging to continue providing services
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40% boost in sales using insights-driven selling for a leading American telecom equipment company
About the client Our client is a US-based, 30-year-old telecommunications company engaged in providing data, video and telephony systems for homes and businesses. Client Challenge The client wanted to improve its sales funnel and retain customers. Their sales figures weren’t painting a healthy picture. The client wanted its sales teams to improve on the way
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40% TCO reduction using an efficient WFM solution for a US-based leading cloud communications company
About the client The client is a US-based cloud communications provider of residential telecommunications services based on voice over Internet Protocol (VoIP). They have products across unified communications, contact centers, communications APIs, home VoIP phone service providers. Client challenge The client was having a tough time balancing out multi-vendor OPEX costs while improving customer experience
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Re-define your Contact Center Experience