Is Your IT Service Desk Ready for AI or About to Break Under Pressure?

Discover the six-step roadmap CIOs are using to transform IT chaos into intelligent, proactive service delivery.

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Ticket volumes are exploding, and IT teams are feeling the strain. Over 70% of CIOs report that rising ticket loads are eroding IT productivity, while 63% of employees say they’re frustrated with slow IT support. Talent shortages only add to the pressure, pushing traditional ITSM to a breaking point.

The future can’t be about reacting to endless tickets,it must be about rethinking ITSM itself. With an AI-first approach, service desks can deflect 40–50% of tickets, cut mean-time-to-resolution by up to 60%, and boost user satisfaction by more than 20%

What if your service desk could resolve issues before they even appear, deflect nearly half your tickets, and boost user satisfaction by double digits?

What You’ll Learn Inside:

  • The readiness grid that reveals whether your IT is primed- or at risk – for AI adoption
  • Step-by-step phases to introduce AI without overwhelming teams
  • How to turn quick-win automations into enterprise-wide transformation
  • The change management strategies that make adoption stick

Who Should Use This Guide:

  • CIOs and IT Service Leaders seeking to redesign service delivery
  • ITSM Architects and Transformation Managers driving automation agendas
  • Enterprise leaders looking to reduce burnout and scale IT support without scaling headcount

Why Movate?

Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000+ full-time Movators across 21 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.