MovateAI CX
W(AI)VE™ Of Operations Optimization
Revolutionize customer experience with a unified AI-driven CX ecosystem
Move from fragmented contact centers to a unified, AI-enhanced customer engagement ecosystem. MovateAI CX empowers organizations to achieve comprehensive transformation across every facet of the contact center, spanning operations, workforce management, automation and deflection strategies, quality assurance, training, and beyond. By blending agentic AI, real-time intelligence, and omnichannel orchestration, we help you deliver consistent, personalized journeys while accelerating time-to-value, boosting CSAT, and lifting agent productivity.
Proactive Interaction Handling
Gen AI-driven engagement and predictive actions reduce customer effort and speed resolution.
AI-Enabled Agents
Copilots and real-time agent assist solutions cut handling time, reduce burnout, and improve first-contact outcomes.
Real-Time, Data-Led Decisions
Operational and customer insights power contextual experiences, continuous improvement and strategic foresight.
Agile, Scalable CX Platforms
Modern, extensible foundations of proprietary and partnered tech drive rapid innovation and future growth.
Transform your CX Operations with Movate’s Differentiated AI-First Approach
MovateAI CX combines the best of agentic AI, human intelligence, data, and ecosystem innovation to build the contact center of the future. Our closed-loop approach ensures AI continuously learns from humans while automating at scale to deliver measurable improvements in efficiency, accuracy, and customer satisfaction.
Agentic AI
Our agentic solutions blend autonomous AI and copilots to resolve queries faster, improve first-contact resolution, and scale support without increasing headcount.
Focused innovation
We drive focused innovation like real-time translation, accent neutralization, and performance analytics to deliver more inclusive, effective customer interactions.
Foundational capability
We leverage AI to strengthen your foundations across operations management, front-end, back-end capabilities, along with analytics and reporting for end-to-end visibility.
Enterprise data
We help you unify systems of record and agent knowledgebases to fuel contextual, AI-powered decision-making.
Human agents
We equip agents with AI copilots and training programs, turning them into “super agents” who improve AI adoption, train AI models, and drive continuous refinement.
Key offerings under MovateAI CX
AI-Powered CX Strategy & Roadmap
Define a clear AI vision and transformation roadmap for CX, backed by our maturity assessments, workshops, and opportunity mapping. We enable transformation across every facet of the contact center, including operations, workforce management, deflection strategies, automated resolution, quality assurance, and agent training, ensuring each component is optimized by AI for superior results.
Intelligent automation & AI for CX
Design and deploy advanced AI and automation solutions for faster, more personalized customer interactions. From bots to agent-assist AI, we help reduce AHT, improve FCR, and deliver cost savings.
AI-driven omnichannel journey orchestration
Unify touchpoints across chat, voice, email, and digital platforms with AI-enabled journey mapping and orchestration. We enable seamless, consistent brand experiences that increase CSAT and NPS while reducing customer effort.
Advanced CX Data & AI Analytics
Transform data into action with predictive modeling, real-time dashboards, sentiment analysis, and churn prediction. Our data-driven approach fuels hyper-personalization and continuous CX improvement.
AI-enhanced digital contact center modernization
Upgrade legacy contact centers with AI-powered CRM, WFM integration, intelligent desktops, and agent copilots. Empower agents as “super agents,” reduce training time, and improve operational efficiency.
AI-optimized cx process re-engineering
Streamline and re-engineer CX processes using AI to reduce friction, identify bottlenecks, and redesign workflows. This drives faster resolution, improved satisfaction, and measurable operational excellence.
Our AI Success Stories
65% faster resolutions with agentic AI chatbot
Partnered a leading gaming & technology company to enable –
- Consumer-grade agentic AI-powered chatbot spanning LOBs for gift cards, code and credit redemptions
- Advanced algorithms for intent, LOB code/ pattern, anomaly detection and smart routing to L3 support.
- Agentic AI and computer vision tech to process phygital imagery to enhance system’s ability to handle various card formats and detect potential tampering
15% more conversions with Gen AI-led sales
Enabled a leading smart home technology brand with –
- AI-powered Sales- Enabled GenAI-powered agent assist for real-time prompts and guided selling in voice and chat
- Deployed voice analytics and intent detection to optimize agent interactions and identify sales opportunities
- Integrated propensity-based recommendations to boost cross-sell and upsell effectiveness
60% improvement in agent performance with AI-led training
Supported a US – based home improvement retail leader with –
- AI-driven CX Operations – Training and CRM handling simulation using proprietary tools to replicate real call flows and troubleshooting scenarios that mirror client systems for hands-on readiness
- Ops-Training Intelligence Layer for tracking agent progress, confidence, and knowledge application in real time
- Persona-based Learning Paths auto-mapped to agent role, with adaptive skill reinforcement
Technology Ecosystem
Proprietary IP
Movate Edison
AI/CX Transformation Platform
Conversational AI
Omnichannel self-help, voice-to-digital, and customer-facing AI
Accent align
Real-time accent and language translation
Agent ally
Agent Assist and Agentic AI for improving agent and customer experience
Analytics & insights
AI-powered interaction, skill, customer, and product insights
Quality & coaching
100% automated quality adherence, and AI Skills Coach for tailored agent coaching
Partners
Why MovateAI
An AI-first partner in your enterprise transformation journey
Outcome-based revenue
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0%
Marquee global clients
+
NPS score
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Global delivery locations
The right size: big enough to scale, nimble enough to care
Full-time employees
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AI accelerators
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AI engagements
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AI partnerships
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Scaling AI for enterprise transformation
Begin your enterprise transformation
Let’s explore how Movate can deliver AI-led transformation for your enterprise.
Share your challenges, and a Movate solution specialist will respond within 1 business day.