Accelerating Business Agility with AI-Powered Analytics

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For a global leader in hearing care solution 

“Accessing real-time insights and making proactive decisions requires empowering leaders with AI-driven intelligence and self-service analytics.”

– A global leader in healthcare technology

When a global leader in hearing solution sought to improve business agility and decision-making, Movate deployed an AI-powered Business Intelligence solution. The platform enabled real-time, self-service insights, conversational analytics, and predictive guidance, helping leaders make faster, data-driven decisions, reduce dependency on data teams, and respond proactively to market changes. The overall impact looks like:

Reduction in turnaround time

Faster

Decision making

Boosted efficiency

for data teams

Enhanced competitiveness

via strategic insights

Business problem

Due to slow and inflexible reporting processes and limited self-service analytics, the organization was struggling. Executives weren’t provided timely visuals into key metrics, trends, and operational performance which hurt important decision-making. Data teams were overloaded with repetitive reporting and limited time for strategic analysis.

Leaders were dependent on static historical reports with limited agility and confidence on decisions; with no capabilities for interactive dashboards and scenario-based tools.

Customer challenge

A global hearing care solutions company faced slow, rigid reporting processes and limited self-service analytics. Executives struggled to get timely, actionable insights that drove timely decisions. Data teams spent too much time on repetitive reporting, not on strategic insights.

Leaders frequently struggled to get visibility into emerging trends, operational performance and customer behavior, limiting their ability to be proactive to market changes. The inability to conduct scenario- and visualization-based interactive dashboards limited their ability to dive into the data by themselves.

Decisions rested on periodic reports of past performance that were often stale by the time they arrived. They battled operational inefficiencies; lagged in their ability to respond to market shifts; and rejected the opportunity of executives making informed, independent decisions.

Movate’s AI solution

Movate deployed its Gen AI-enabled contact center solution, agent Interaction. The solution provided agents with instant, contextually aware knowledge extraction during live interactions, eliminating time spent engaged in manual digression. The real-time call guidance generated timely prompts, rebuttals, and next best actions that increase accuracy and consistency in issue resolution. By including customer history and sentiment and customer profiles, the customer experience platform supported personalized and empathic responses, improving customer satisfaction.

Additionally, automated post-call summaries and follow-up notes limited manual effort. At the same time, seamless integration into existing CRM and knowledge base systems ensured adoption while allowing agents to continue with their jobs. Overall, this AI-enabled solution allowed agents to deliver fast, more accurate, and highly personalized customer experiences at scale.

Movate AI differentiator

The implementation of Movate’s AI powered BI solution resulted in a 50% reduction in reporting turnaround time, allowing leaders to access insights instantly without relying on data teams. Faster, data driven decision making increased organizational agility, enabling proactive responses to market shifts.

Data teams became more efficient, freed from repetitive reporting tasks to focus on strategic analysis. Executives gained confidence and independence through self service dashboards and drill down capabilities, while timely, actionable insights enhanced competitiveness, allowing the organization to seize opportunities and optimize operations effectively.