Archives: resources
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Movate Corporate Video 2024
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The Power of AI-Driven Consultative Approaches
Every customer touchpoint represents a valuable sales opportunity. To maximize this potential, you must meticulously design every touchpoint and every engagement to be seamless and perfect. With the explosion of digital channels, streamlining experiences and understanding customer intent has become increasingly intricate. Fortunately, the rise of artificial intelligence (AI) is revolutionizing sales with game-changing insights-driven
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Addressing The Telco CX Challenge With AI
The telecom industry is extremely competitive. Telecoms have faced more and more challenges as the decline of landlines and growth of over-the-top services has left them struggling to differentiate their services. Customer Experience (CX) is now one of the most important drivers of customer loyalty and this is becoming critical for telcos as the typical
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Supporting Fintech Growth Requires A Modern Approach to CX
The finance industry has come a long way since the retail bank on “Main Street” was where customers experienced most of their major financial transactions. Financial technology – better known as fintech – has created an environment where innovative technology and software has been applied to financial services. This ranges from complete retail and business
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On Demand Teams Can Totally Transform Retail CX
Retail is a complex business. There are many different types of retail business and the entire marketplace has been reshaped by the growth of e-commerce over the past couple of decades. E-commerce in the US alone grew by 7.6% last year and now represents almost a quarter of all retail sales. This is why retail
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11% Boost in Sales Conversion with Gen AI-Powered Transformation
About the client The client is a leading satellite radio and music streaming provider with over 35 million active subscribers. Movate has been a strategic partner for 14+ years managing support across customer journey including pre-sales, sales, and post-sales covering product inquiries, subscriptions/accounts, billing & discounts, and support. The client was looking to improve efficiency,
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Enterprise product services
Movate’s enterprise product services help organizations to simplify their complex technology support ecosystems. Our overarching expertise across the enterprise ecosystem with multilingual support helps you drive superior customer experiences, agility, operational efficiencies and competitive differentiation.
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Movate Edison – CX Transformation Platform
A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems, to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously, is critical to reducing customer effort and delivering world-class customer satisfaction. However, the industry lacks a platform that binds these different components together synergistically. Backed
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ESG Report
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Enabling a disruptive autonomous vehicle manufacturer get launch-ready with content enrichment support
About the client The client is a US-based company and one among the many players in the autonomous vehicle markets. They develop and manufacture self-driving vehicles aimed at urban mobility giving passengers a unique driving experience. Client challenge They wanted to get market ready products at optimal costs while enabling superior, technology-laced driving and CX