Amazon Connect Contact Center Part 1

Modernizing contact centers has never been so urgent

  • How do I keep my contact center operational while my sta is working from home?
  • How do I manage unpredictable contact volume with my current contact center’s capacity?
  • Am I overpaying for technology commitments I’m not using, leading to budget leaks?

Amazon Connect helps you fast track to more resilient customer experiences…

Easy to use, omni-channel cloud-based contact-center service that scales to support businesses of any size

  • Simple to deploy Set up in just a few clicks
  • Highly scalable Easily scale up or down as you need
  • Resilience, flexibility, & high availability Up to 99.99%
  • World-class security ISO, PCI compliant and HIPAA ready
  • Pay-as-you-go No minimum fees, no contracts, just pay for what you use

While also delivering tangible business outcomes

  • 241% ROI with payback period of less than 1 year
  • $14.4 million in three-year benefits present value
  • $4.6 million Agent labor savings from call volume reduction by 8% to 24%
  • $4.3 million Legacy cloud technology costs avoided with 31% subscription cost savings
  • $2.6 million Increase in operating income by improved CX boosting revenue and reducing refunds and replacements
  • $1.7 million Agent labor savings from up to 15% faster call resolution

Recent analyst recognitions and industry awards

Recognized as “Most Admired IT Company ofthe Year” at the Golden Globe TigerAwards 2022
-June 2022

Won a Platinum award in the “Best Workplace ofthe Year” category at the 2022 TITAN Business Awards
-May 2022

Won Gold Stevie for “Best Management Team in IT Services” at the American Business Awards 2022
-May 2022

Won Gold Stevie for Contact Center or Customer Service Outsourcing Provider ofthe Year 2022” for Sales and Customer Service
-March 2022

Platinum winners in “Best Innovation in Customer Service” category at the 2021 TITAN Business Awards
-November 2021

Recognized as the “Best Outsourcing Provider ofthe Year 2021” by ICMI
-September 2021

Transition to a smart cloud ecosystem & orchestrate seamless customer journeys

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Additional Information

  • WEBPAGE – Amazon Connect managed services
  • FLAYER – Amazon Connect managed services
  • REPORT – TSIA-Movate author report on outsourcing
  • BLOG – The digital disruptor in contact center services

ABOUT MOVATE :

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered  innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growthoriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 11,700+ full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.

For more information, please send a mail to info@csscorp.com or visit www.movate.com