Customer Service Representative

Job Category :

United States
Posted 3 weeks ago

Location: Onsite – Temple, TX
Education: High School Diploma
Experience:  2+ Years
No of Openings: 25+

Summary:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients, utilizing strong communication skills and problem-solving abilities.

Responsibilities:

  • Handle inbound and outbound customer calls professionally and courteously
  • Assist customers with product inquiries, orders, and issue resolution
  • Maintain accurate customer records in the computer system
  • Provide information about products and services
  • Upsell products and services to customers when applicable
  • Resolve customer complaints in a timely manner
  • Collaborate with the sales team to meet customer needs

Required Skills:

  • Proficient in computerized systems for data entry and retrieval
  • Ability to commute to Temple, TX 76504 (Required)
  • Ability to type efficiently and accurately
  • Prior experience in client services or customer support is preferred
  • Strong command of the English language, both written and verbal
  • Exceptional phone etiquette and communication skills
  • Sales experience is a plus
  • Bilingual proficiency is advantageous
  • Familiarity with call center operations is beneficial
  • Shift Timings: Monday to Sunday – 7.00 am to 8.00 pm EST

Job Type: Full-time
Pay: $17.50 per hour
Expected hours: No less than 40 per week
Shift Timings: Monday to Sunday – 7.00 am to 8.00 pm EST

Benefits:

  • Dental Insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

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