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Latest analyst recognition
Reimagine your enterprise CX with the power of the gig economy
The beginning of this decade has been quite tumultuous for enterprises. The COVID-19 pandemic, the Great Resignation, and fears of a looming recession have all created multiple hurdles, forcing businesses to shift, adapt, and transform rapidly. Enterprises can no longer afford to be laggards in digital adoption and are opting to move away from traditional support models. This report covers the traditional support models’ challenges, the benefits of leveraging an Integrated Gig-Enabled Blended Support Model, and how enterprises can eliminate risk and ensure quality talent and an excellent customer experience while still offering flexibility and affordability.
Latest case study
Performance management increases CX for a bank
The client is a private bank working as a micro-finance lender and started operations in 2007. The bank operations are in India and have 400+ branches across the country to serve customers. The bank invests a lot in technology to enable a digital framework for transactions. They currently offer banking and financial services to their customers.
