CSS Corp (now known as Movate) mentioned in forrester report: how to choose your digital worker automation platform
*CSS CORP IS NOW KNOWN AS MOVATE
Forrester defines DWA: "A combination of IA building blocks, such as conversational intelligence and RPA, that work alongside employees. They understand human intent, respond to questions, and take action on the human's behalf, leaving humans with control, authority, and an enhanced experience"
According to Forrester, the pandemic and recessionary pressures will accelerate the DWA investments to support millions of remote workers and those in the frontline who combat social separation and disinfection challenges. The report: How To Choose Your Digital Worker Automation Platform describes options and provides a framework for Enterprise Architecture (EA) professionals to choose the right Digital Worker Automation (DWA) platform that fits their requirements.
Be it any form: chatbots, virtual agents, RPA, or Intelligent Automation (IA), DWAs work with employees and work under their guidance. While everyday tasks benefit from DWA, five use cases are at the top of automation roadmaps.
The report dives into the details of these five broad categories of use cases and graphically represents them across EX (y-axis) and productivity (x-axis). The graph also depicts the five most common platforms used to create DWAs.
To guide EA professionals, the report rates (relatively strong, relatively weak, relatively on par) these platforms across various capabilities. The report helps EA pros decide upon the right fit and recommends basing vendor and platform selections on the appropriate Forrester Wave evaluations.
CSS corp is included in the category of "Service-provider-led solutions" that provide vertical specialization. Forrester mentions CSS Corp as an example of service provider who recently launched broad automation platforms that involve natural lanuage processing capabilities.
Service-provider-led solutions receive a relatively strong rating for criteria such as event invoked/signal, task automation (RPA), domain knowledge, and OOB workflows. Forrester offers in-depth capability analysis of each of the five platforms along with recommendations to help EA professionals choose the right platform to build employee robot support.
EA professionals need to ask the right questions, work with colleagues, and determine what challenges the software will solve. Click here to access the complete report (available to Forrester subscribers and for purchase).
Don’t want to miss a post?
Stay updated about MovateTM news, insights and more as it happens.
Related Blog
Forrester Report Mentions Movate
Movate’s Winning Streak Continues
Movate’s Scalable Analytics Platform
The Path Toward Credible ZT Maturity
Orchestrating Holistic QE Transformation for Business Value
Modernize Legacy CRM Systems using Salesforce to Accelerate Value Realization
Double Delight as Movate Bags 2 Comparably Awards 2023
Is Your Traditional QA Ready for the Experience Era?
Movate makes it to the annual Inc. 5000 Regionals list...
Maximize value returns from your technology investment with experience-driven digital...
Movate recognized in the Forrester Wave report on Modern Application...
5 CX trends to watch out for in 2023
Manage work-related stress with these 6 tips from Movate
CSS Corp (now known as Movate) is now an Innovator...
CSS Corp (now known as Movate) becomes a Microsoft gold...
CSS Corp (now known as Movate) & Ivanti – a...
Movate (formerly CSS Corp) is now an Adobe bronze solution...
Sunil Mittal wins Gold Stevie for ‘Executive of the year...
Movate (formerly CSS Corp) hailed as the most admired it...
What if your best customers themselves gave world-class support to...
Forrester lists Movate (formerly CSS Corp) as modern application development...
Forrester mentions Movate (formerly CSS Corp) among global cybersecurity consulting...
KPIS vs Metrics: Understanding the differences with tips & examples
7 CX trends to watch out for in 2022
Better routing leads to better healthcare
CSS corp (now known as Movate) wins the best ESG...
Driving digital sustainability with carbon neutral websites
How CXaaS can drive meaningful customer experience outcomes
CSS Corp (Now known as Movate) top blogs of 2021
Rahul Joshi recognized as the most innovative CTO by silver...
Mushtaq Ahmad recognized as CIO of the year
Sunil Mittal recognized as CEO of the year by CMO...
ROI assured by award-winning cloud platform – Movate CONTELLI
Movate (formerly CSS Corp) goes big with best Biz awards...
3 significant benefits of investing in a service partnership
Movate Edison delivers business outcomes and ROI in CX
Forrester mentions CSS Corp (now known as Movate) among ai...
Mapping your digital CX journey is like a road trip
Demystifying the future of digital commerce
The Era of shifting digital experience paradigms
Forrester now tech: multicloud managed services providers, Q4 2020
CSS Corp (now known as Movate) wins Gold Stevie® award—company...
Drive smart CX via CSS Corp’s smart mobility services
Future of customer experience: virtual experiences infused with a human...
CSS Corp (now known as Movate) mentioned in forrester report:...
Partner with the digital disruptor in contact center services
TSIA, CSS Corp co-author report: 2021 trends in outsourcing
Work with the most awarded new age service provider
AI in the contact center: the promise, the reality, and...
HFS Top 10: CSS Corp (now known as Movate) ranked...
Now’s the time to put digital transformation initiatives into hyperdrive
Make digital commerce work for you!
Movate (formerly CSS Corp) awarded for exemplary resilience at the...
Movate (formerly CSS Corp) wins big at the Golden Globe...
Invest in Costa Rica: CSS Corp (now known as Movate)...
Covid-19: Five spatial approaches to safely reopen
Movate’s (formerly CSS Corp ) top 25 blogs of 2020
