Careers at Movate – Poland
We’re hiring in Poland
Poland, the strategic link between Eastern and Western Europe, is a resilient nation in the European Union. A stable economic and political environment, high literacy percentage, digital innovation, R&D, business-friendly climate, and a rich pool of tech professionals make Poland the preferred choice for global tech firms and innovative enterprises. Polish IT pros offer competitive technology expertise, a high work ethic, and diverse linguistic proficiency for customer and technical support.
Movate at Poland
Wroclaw is known for vigorous economic development, a low unemployment rate, and a startup ecosystem. Known as the “University City,” its advantage is its proximity and easy connectivity to neighboring EU cities. The city’s rapid economic progress is an open invitation for multinational tech corporations to invest in. Movate’s Experience Center offers multilingual support for global clients.
Clients across industries increasingly look to the Wroclaw delivery center for scripting their digital transformation agendas. An empathetic Polish support team is at the heart of every client interaction. The team serves the gamut of CX Management and Enterprise Product Services to drive business outcomes. High traction across these services, such as Digital Customer Experience, Digital Engineering & Insights, and Digital Infrastructure services reflect Movate’s growth momentum and status as a reliable value partner in the region.
The culture code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Apart from Wroclaw’s vibrant Bohemian vibes and lingering reminders of its history, the nation has reinvented itself as the economic leader in Central and Eastern European (CEE) countries. A rich cultural mix and a talent community open to new experiences hail Poland as a preferred location for support services. Script your success stories via careers at Movate Poland. Be a part of a workforce that reflects a mélange of cultures, languages, and viewpoints.
Discover an array of career opportunities that can propel your tech career forward.
Job title: Customer Service Representative
Location: Wroclaw, Poland (Onsite)
Education: High School Diploma
Experience: 1+ years of experience in a Customer Service Role
No of Openings: 10+
Summary:
- Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
- Developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
Roles and Responsibilities:
- Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements).
- Should possess the right experience (customer support for maternal and female health products, dealing with new parents and first-time users) and can provide that natural empathy that only someone with direct experience can.
- Preferred candidates will be experienced mothers, Dads, and Grandparents interested in the role of helping first-time parents with customer products.
- Native fluency in German or Dutch languages.
- Agents will educate, advise, and be storytellers that help differentiate the Client’s service offerings from anything their competitors offer.
- Must possess excellent oral & written communication skills in the language desired.
- Must have strong customer service skills.
- Familiarity with using computers and basic system applications.
- Ability to effectively use online search engines at basic and advanced levels.
- Respond to all customer inquiries courteously and professionally, delivering world-class customer service that builds customer satisfaction and loyalty.
- Provide exceptional customer service at all times.
- Ensure all transactions are documented appropriately.
- Ensure to achieve all KRA and KPIs for the project.
- Maintain a high level of adherence and compliance towards policies, processes, and procedures.
Required Skills:
- Must have at least 6-12 months of experience in customer support BPO.
- High school diploma or GED, College preferred.
- Must be organized and detail-oriented with a strong focus on providing superior Customer Service.
- Excellent written and verbal communication skills, capable of providing that natural empathy that only someone with direct experience can
- A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities and take on additional tasks as needed.
Submit the form below to apply
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The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
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Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
