Careers at Movate – Poland

We’re hiring in Poland

Poland, the strategic link between Eastern and Western Europe, is a resilient nation in the European Union. A stable economic and political environment, high literacy percentage, digital innovation, R&D, business-friendly climate, and a rich pool of tech professionals make Poland the preferred choice for global tech firms and innovative enterprises. Polish IT pros offer competitive technology expertise, a high work ethic, and diverse linguistic proficiency for customer and technical support.

Movate at Poland

Wroclaw is known for vigorous economic development, a low unemployment rate, and a startup ecosystem. Known as the “University City,” its advantage is its proximity and easy connectivity to neighboring EU cities. The city’s rapid economic progress is an open invitation for multinational tech corporations to invest in. Movate’s Experience Center offers multilingual support for global clients.

Clients across industries increasingly look to the Wroclaw delivery center for scripting their digital transformation agendas. An empathetic Polish support team is at the heart of every client interaction. The team serves the gamut of CX Management and Enterprise Product Services to drive business outcomes. High traction across these services, such as Digital Customer Experience, Digital Engineering & Insights, and Digital Infrastructure services reflect Movate’s growth momentum and status as a reliable value partner in the region.

The culture code

Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.

Apart from Wroclaw’s vibrant Bohemian vibes and lingering reminders of its history, the nation has reinvented itself as the economic leader in Central and Eastern European (CEE) countries. A rich cultural mix and a talent community open to new experiences hail Poland as a preferred location for support services. Be a part of a workforce that reflects a mélange of cultures, languages, and viewpoints

Discover an array of career opportunities that can propel your tech career forward.

Clear Results

Poland
Posted 4 days ago

Job title : IT Helpdesk Specialist
Work Location: Wrocław, Poland
Experience: 1 year

Roles and Responsibilities:

  • Installing, configuring and maintaining workstation computer systems;
  • Taking care of all errors and issues reported by users or IT team;
  • Help with other IT tasks like LAN connections reconfiguration, installing new LAN devices, maintaining server room.

Required Skills:

  • Knowledge in desktop and laptop engineering;
  • Basic knowledge of networking;
  • Good operating system knowledge in Win 7 / Win 8.1;
  • Good communication skill in English;
  • Min. 1 year of experience working on similar position;
  • Must have experience working in a corporate environment;
  • To be able to work in shift and to coordinate with the present team member for any IT related issues.

Nice to have

  • Technical Certification;
  • Win 10 / Mac OS knowledge.

Apply here

Job title : IT Helpdesk SpecialistWork Location: Wrocław, PolandExperience: 1 year Roles and Responsibilities: Required Skills: Nice to have Apply here

Poland
Posted 5 days ago

Job title : Customer Support Engineer
Work Location: Remote (Applicable only for Poland candidates)
Experience: 2 – 4 years
Qualification: Bachelor’s Degree or equivalent work experience.

Roles and Responsibilities:

  • Manage all communication with customers and partners required to resolve support tickets.
  • Resolve support tickets within the limits of contractual Service Level Agreements (SLA).
  • Coordinate and tracking the escalation of tickets.
  • Maintain a record of all communication and actions in ZenDesk.
  • Contribute frequently answered questions to the knowledge base.
  • Participate in the on-call rotations when needed to ensure severe issues get addressed as soon as possible.

Required Skills:

  • Customer-focused and willing to put the customer at the centre of everything you do
  • Eager to learn and utilize new technologies and tools.
  • Team players, you’re at ease to synchronize with a lot of people and always think as a team.
  • Investigators, who like to solve problems and investigate technical issues.
  • Communicators, at ease, to sum up, document, or explain complex situations
  • 2-4 years in a customer-facing role, ideally in a SaaS environment.
  • Experience troubleshooting web-based applications.
  • Must have: Database knowledge, MySQL, and PostgreSQL – Experience with Java and REST API is a plus.
  • Working knowledge of SSL, SSO, and LDAP is a plus.
  • Knowledge of Data Quality software and systems is a plus.
  • Bachelor’s Degree in Computer Science or related field or equivalent experience.
  • A Bachelor’s degree or equivalent related working experience is required.
  • Readiness to work evening and weekend shifts.

Apply here

Job title : Customer Support EngineerWork Location: Remote (Applicable only for Poland candidates)Experience: 2 – 4 yearsQualification: Bachelor’s Degree or equivalent work experience. Roles a…View more

Poland
Posted 5 days ago

Job title : L2 SOC Analyst
Work Location: Remote (Applicable only for Poland candidates)
Experience: 3 years
Qualification: Bachelor’s Degree or equivalent work experience.

Roles and Responsibilities:

  • Malware Incident Response:
  • Lead the response efforts for malware incidents, coordinating with L1 analysts for initial triage and containment.
  • Conduct in-depth analysis of malware samples and determine their impact on systems.
  • Alert Triage and Investigation:
  • Investigate and prioritize malware-related alerts and incidents based on their severity and potential impact.
  • Perform root cause analysis to understand the source and scope of malware infections.
  • Threat Intelligence Integration:
  • Stay updated on the latest malware threats, trends, and attack techniques.
  • Integrate threat intelligence into daily operations to proactively identify and mitigate emerging threats.
  • Remediation and Recovery:
  • Develop and implement strategies for malware eradication and system recovery.
  • Collaborate with L1 and L3 SOC teams to ensure successful remediation.
  • Documentation and Reporting:
  • Maintain detailed incident records, including actions taken and lessons learned.
  • Prepare comprehensive incident reports for clients and internal stakeholders.
  • Security Tool Management:
  • Manage and fine-tune security tools used in MalOps, such as sandbox environments and malware analysis platforms.
  • Provide recommendations for tool enhancements and optimizations.
  • Training and Knowledge Sharing:
  • Mentor and train junior SOC analysts in MalOps best practices and techniques.
  • Share insights and knowledge with the SOC team to improve collective expertise.

Required Skills:

  • Bachelor’s degree in a relevant field or equivalent work experience.
  • Fluency in English.
  • Proven experience in a SOC role with a focus on Malware Operations.
  • Strong understanding of malware analysis techniques, reverse engineering, and threat intelligence.
  • Proficiency in security tools and technologies related to MalOps.
  • Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Malware Analyst (CMA), or similar.
  • Excellent problem-solving and analytical skills.
  • Strong communication and teamwork abilities.

Apply here

Job title : L2 SOC AnalystWork Location: Remote (Applicable only for Poland candidates)Experience: 3 yearsQualification: Bachelor’s Degree or equivalent work experience. Roles and Responsibilities: …View more

Designation: Customer Support Representative – French
Location: Wroclaw, Poland
Experience: 6 months demonstrated customer service-oriented experience

General Duties

  • Be the first point of contact for Customers regarding orders and inquiries
  • Proactively assist fans to ensure a positive fan experience, through inbound and outbound contacts
  • Field calls, emails, and chat message request from customers who have questions, comments, or complaints about our products and services
  • Provide first contact resolution with a great experience
  • Assist customers in placing orders/returning orders
  • Provide information to customers regarding order status and product inquiries

Education and Experience:

  • High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
  • Experienced in call center environment (Preferred)

Requirements:

  • 6 months in Customer Service
  • Fluent in French and English
  • Strong written and verbal communication skills
  • Possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
  • Love for sports
  • Ability to convey a positive and professional image to customers and employees
  • Experience effectively de-escalating customer concerns and handling objections
  • Ability to maintain composure in high-pressure situations
  • Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies, and procedures

Apply Now

Job LevelFresher / Entry Level

Designation: Customer Support Representative – FrenchLocation: Wroclaw, PolandExperience: 6 months demonstrated customer service-oriented experience General Duties Education and Experience: Requi…View more

Poland
Posted 6 days ago

Job title : L1 SOC Analyst
Work Location: Remote (Applicable only for Poland candidates)
Experience: 1 year
Qualification: Bachelor’s Degree or equivalent work experience.

Roles and Responsibilities:

Malware Detection and Analysis:

  • Monitoring security alerts and logs to identify potential malware threats.
  • Performing initial analysis of suspicious files and network traffic to determine the nature and severity of malware incidents.

Incident Triage:

  • Prioritizing and classifying malware-related incidents based on their impact and severity.
  • Documenting incident details and maintaining accurate records of all actions taken.

Alert Handling:

  • Responding promptly to security alerts and incidents, following established procedures and protocols.
  • Escalating incidents to higher-level analysts or appropriate teams when necessary.

Threat Mitigation:

  • Assisting in the containment and eradication of malware infections.
  • Collaborating with L2 and L3 analysts to implement countermeasures and remediation strategies.

Reporting:

  • Preparing detailed incident reports, including findings, actions taken, and recommendations for improving security measures.
  • Sharing insights and trends related to malware threats with the SOC team and management.

Continuous Monitoring:

  • Conducting continuous monitoring of network and system traffic for indicators of compromise (IOCs).
  • Staying up to date with emerging malware threats, techniques, and evasion tactics.

Documentation and Knowledge Sharing:

  • Maintaining and updating documentation related to MalOps procedures and best practices.
  • Sharing knowledge and provide guidance to junior analysts as needed.

Required Skills:

  • Bachelor’s degree in a relevant field or equivalent work experience.
  • Proficiency in the English language.
  • Proven experience in a SOC or IT security role, with a specific focus on malware analysis and incident response.
  • Familiarity with malware analysis tools, antivirus solutions, and SIEM platforms.
  • Knowledge of common malware families, attack vectors, and evasion techniques.
  • Strong understanding of networking, operating systems, and security principles.
  • Relevant certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Incident Handler (GCIH) is a plus.
  • Excellent communication and teamwork skills.
  • Ability to work in a fast-paced and dynamic environment.

Apply here

Job title : L1 SOC AnalystWork Location: Remote (Applicable only for Poland candidates)Experience: 1 yearQualification: Bachelor’s Degree or equivalent work experience. Roles and Responsibilities: M…View more

Poland
Posted 6 days ago

Job title : Sr. Customer Support Engineer
Work Location: Remote (Applicable only for Poland candidates)
Experience: 3 – 5 years
Qualification: Bachelor’s Degree or equivalent work experience.

Roles and Responsibilities:

  • Manage all communication with customers and partners required to resolve support tickets.
  • Assess if support tickets are feature requests or product bugs and replicating bugs.
  • Resolve support tickets within the limits of contractual service level agreements (SLA).
  • Train and mentor junior support engineers.
  • Coordinate and track the escalation of tickets and maintain a record of all communication and actions in ZenDesk.
  • Contribute frequently answered questions to the knowledge base and participate in replying to community questions and discussions.

Required Skills:

  • Eager to learn and utilize new technologies and tools.
  • Team players, who are at ease to synchronize with a lot of people and always think as a team.
  • Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.
  • Investigators who like to solve problems and investigate technical issues.
  • Communicators, who are at ease to sum up, document, or explain complex situations.
  • You have 3-5 years in a customer-facing role, ideally in a SaaS environment.
  • Must have hands-on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL).
  • Experience troubleshooting web-based applications.
  • Experience with Java and REST API.
  • Excellent knowledge of certificates – SSL, SSO, and LDAP.
  • Bachelor’s Degree in Computer Science or related field or equivalent experience.

Apply here

Job title : Sr. Customer Support EngineerWork Location: Remote (Applicable only for Poland candidates)Experience: 3 – 5 yearsQualification: Bachelor’s Degree or equivalent work experience. Rol…View more

Job Title: L1 Security Support Engineer
Work Location: Poland (remote)
Experience: 1 year

Roles and Responsibilities:

  • Troubleshoot all Level 1 support from the Global Clients.
  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the installation and deployment of Cyberesponse products
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Engage with Tier 2 support and escalate the cases in a timely manner
  • Clearly identify, document, and find solutions for customer issues and product problems.
  • Escalate critical customer situations to the appropriate level of management.
  • Communicate technical issues to support teams and to the client always

Required Skills & Desired Skills                                        

  • Experience in networking support environment.
  • Strong IP networking knowledge and skillset (Cisco CCNA/CCNP or equivalent experience will be welcome).
  • Good knowledge in Bridging and Switching Concepts, LAN Technologies.
  • Good Knowledge of Routing concepts, with Good knowledge in Routing Protocols like OSPF, EIGRP, BGP (BGP would be a big plus).
  • Experience with Linux/UNIX Operating Systems.
  • Experience with deployments on both copper DSLAMs and fibre GPON access systems would be an asset.
  • Fluent English is a must

Apply Now

Job Title: L1 Security Support EngineerWork Location: Poland (remote)Experience: 1 year Roles and Responsibilities: Required Skills & Desired Skills                       …View more

Job title: Customer Support Specialist – Italian and English
Work Location: Wroclaw, Poland – Work from Office
Experience: Previous customer support experience 

Roles and Responsibilities:

  • Liaise with internal and external parties to maintain relational and non-relational database systems,
  • Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
  • Communicate clearly and precisely with customers in written and verbal form.
  • Maintain accurate and timely records in our case tracking system,
  • Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
  • Analyse/document problems, recommend solutions and highlight issues to the leadership team.

Required skills:

  • Full working proficiency in English and Italian language,
  • Experience providing direct support to external customers by phone/email/chat,
  • Problem-solving skills and ability to navigate challenging situations professionally,
  • Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally,
  • Experience in Enterprise support,
  • Openness to work on shifts and weekends.

What do you get?

  • Full-time employment and competitive salary
  • International environment

Additional Benefits:

  • Sharing the costs of sports activities
  • Private medical care
  • Life insurance
  • No dress code.
  • Extra leave

Apply here

Job title: Customer Support Specialist – Italian and EnglishWork Location: Wroclaw, Poland – Work from OfficeExperience: Previous customer support experience  Roles and Responsibilities: …View more

Build your future at Movate

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Roles Available

Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.

As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

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