Careers at Movate – Poland

Job title : IT Helpdesk Specialist
Work Location: Wrocław, Poland
Experience: 1 year

Roles and Responsibilities:

• Installing, configuring and maintaining workstation computer systems;
• Taking care of all errors and issues reported by users or IT team;
• Help with other IT tasks like LAN connections reconfiguration, installing new LAN devices, maintaining server room.

Required Skills:

• Knowledge in desktop and laptop engineering;
• Basic knowledge of networking;
• Good operating system knowledge in Win 7 / Win 8.1;
• Good communication skill in English;
• Min. 1 year of experience working on similar position;
• Must have experience working in a corporate environment;
• To be able to work in shift and to coordinate with the present team member for any IT related issues.

Nice to have

• Technical Certification;
• Win 10 / Mac OS knowledge.

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Job title : Customer Support Engineer
Work Location: Remote (Applicable only for Poland candidates)
Experience: 2 – 4 years
Qualification: Bachelor’s Degree or equivalent work experience.

Roles and Responsibilities:

• Manage all communication with customers and partners required to resolve support tickets.
• Resolve support tickets within the limits of contractual Service Level Agreements (SLA).
• Coordinate and tracking the escalation of tickets.
• Maintain a record of all communication and actions in ZenDesk.
• Contribute frequently answered questions to the knowledge base.
• Participate in the on-call rotations when needed to ensure severe issues get addressed as soon as possible.

Required Skills:

• Customer-focused and willing to put the customer at the centre of everything you do
• Eager to learn and utilize new technologies and tools.
• Team players, you’re at ease to synchronize with a lot of people and always think as a team.
• Investigators, who like to solve problems and investigate technical issues.
• Communicators, at ease, to sum up, document, or explain complex situations
• 2-4 years in a customer-facing role, ideally in a SaaS environment.
• Experience troubleshooting web-based applications.
• Must have: Database knowledge, MySQL, and PostgreSQL – Experience with Java and REST API is a plus.
• Working knowledge of SSL, SSO, and LDAP is a plus.
• Knowledge of Data Quality software and systems is a plus.
• Bachelor’s Degree in Computer Science or related field or equivalent experience.
• A Bachelor’s degree or equivalent related working experience is required.
• Readiness to work evening and weekend shifts.

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Job title : L2 SOC Analyst
Work Location: Remote (Applicable only for Poland candidates)
Experience: 3 years
Qualification: Bachelor’s Degree or equivalent work experience.

Roles and Responsibilities:

• Malware Incident Response:
• Lead the response efforts for malware incidents, coordinating with L1 analysts for initial triage and containment.
• Conduct in-depth analysis of malware samples and determine their impact on systems.
• Alert Triage and Investigation:
• Investigate and prioritize malware-related alerts and incidents based on their severity and potential impact.
• Perform root cause analysis to understand the source and scope of malware infections.
• Threat Intelligence Integration:
• Stay updated on the latest malware threats, trends, and attack techniques.
• Integrate threat intelligence into daily operations to proactively identify and mitigate emerging threats.
• Remediation and Recovery:
• Develop and implement strategies for malware eradication and system recovery.
• Collaborate with L1 and L3 SOC teams to ensure successful remediation.
• Documentation and Reporting:
• Maintain detailed incident records, including actions taken and lessons learned.
• Prepare comprehensive incident reports for clients and internal stakeholders.
• Security Tool Management:
• Manage and fine-tune security tools used in MalOps, such as sandbox environments and malware analysis platforms.
• Provide recommendations for tool enhancements and optimizations.
• Training and Knowledge Sharing:
• Mentor and train junior SOC analysts in MalOps best practices and techniques.
• Share insights and knowledge with the SOC team to improve collective expertise.

Required Skills:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Fluency in English.
• Proven experience in a SOC role with a focus on Malware Operations.
• Strong understanding of malware analysis techniques, reverse engineering, and threat intelligence.
• Proficiency in security tools and technologies related to MalOps.
• Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Malware Analyst (CMA), or similar.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.

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Designation: Customer Support Representative – French
Location: Wroclaw, Poland
Experience: 6 months demonstrated customer service-oriented experience

General Duties

• Be the first point of contact for Customers regarding orders and inquiries
• Proactively assist fans to ensure a positive fan experience, through inbound and outbound contacts
• Field calls, emails, and chat message request from customers who have questions, comments, or complaints about our products and services
• Provide first contact resolution with a great experience
• Assist customers in placing orders/returning orders
• Provide information to customers regarding order status and product inquiries

Education and Experience:

• High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
• Experienced in call center environment (Preferred)

Requirements:

• 6 months in Customer Service
• Fluent in French and English
• Strong written and verbal communication skills
• Possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
• Love for sports
• Ability to convey a positive and professional image to customers and employees
• Experience effectively de-escalating customer concerns and handling objections
• Ability to maintain composure in high-pressure situations
• Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies, and procedures

Job title : L1 SOC Analyst
Work Location: Remote (Applicable only for Poland candidates)
Experience: 1 year
Qualification: Bachelor’s Degree or equivalent work experience.

Roles and Responsibilities:

Malware Detection and Analysis:

• Monitoring security alerts and logs to identify potential malware threats.
• Performing initial analysis of suspicious files and network traffic to determine the nature and severity of malware incidents.

Incident Triage:

• Prioritizing and classifying malware-related incidents based on their impact and severity.
• Documenting incident details and maintaining accurate records of all actions taken.

Alert Handling:

• Responding promptly to security alerts and incidents, following established procedures and protocols.
• Escalating incidents to higher-level analysts or appropriate teams when necessary.

Threat Mitigation:

• Assisting in the containment and eradication of malware infections.
• Collaborating with L2 and L3 analysts to implement countermeasures and remediation strategies.

Reporting:

• Preparing detailed incident reports, including findings, actions taken, and recommendations for improving security measures.
• Sharing insights and trends related to malware threats with the SOC team and management.

Continuous Monitoring:

• Conducting continuous monitoring of network and system traffic for indicators of compromise (IOCs).
• Staying up to date with emerging malware threats, techniques, and evasion tactics.

Documentation and Knowledge Sharing:

• Maintaining and updating documentation related to MalOps procedures and best practices.
• Sharing knowledge and provide guidance to junior analysts as needed.

Required Skills:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Proficiency in the English language.
• Proven experience in a SOC or IT security role, with a specific focus on malware analysis and incident response.
• Familiarity with malware analysis tools, antivirus solutions, and SIEM platforms.
• Knowledge of common malware families, attack vectors, and evasion techniques.
• Strong understanding of networking, operating systems, and security principles.
• Relevant certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Incident Handler (GCIH) is a plus.
• Excellent communication and teamwork skills.
• Ability to work in a fast-paced and dynamic environment.

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Job title : Sr. Customer Support Engineer
Work Location: Remote (Applicable only for Poland candidates)
Experience: 3 – 5 years
Qualification: Bachelor’s Degree or equivalent work experience.

Roles and Responsibilities:

• Manage all communication with customers and partners required to resolve support tickets.
• Assess if support tickets are feature requests or product bugs and replicating bugs.
• Resolve support tickets within the limits of contractual service level agreements (SLA).
• Train and mentor junior support engineers.
• Coordinate and track the escalation of tickets and maintain a record of all communication and actions in ZenDesk.
• Contribute frequently answered questions to the knowledge base and participate in replying to community questions and discussions.

Required Skills:

• Eager to learn and utilize new technologies and tools.
• Team players, who are at ease to synchronize with a lot of people and always think as a team.
• Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.
• Investigators who like to solve problems and investigate technical issues.
• Communicators, who are at ease to sum up, document, or explain complex situations.
• You have 3-5 years in a customer-facing role, ideally in a SaaS environment.
• Must have hands-on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL).
• Experience troubleshooting web-based applications.
• Experience with Java and REST API.
• Excellent knowledge of certificates – SSL, SSO, and LDAP.
• Bachelor’s Degree in Computer Science or related field or equivalent experience.

Apply here

Job Title: L1 Security Support Engineer
Work Location: Poland (remote)
Experience: 1 year

Roles and Responsibilities:

• Troubleshoot all Level 1 support from the Global Clients.
• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
• Assist customers in the installation and deployment of Cyberesponse products
• Track and monitor all support cases to ensure timely resolution and follow-up.
• Engage with Tier 2 support and escalate the cases in a timely manner
• Clearly identify, document, and find solutions for customer issues and product problems.
• Escalate critical customer situations to the appropriate level of management.
• Communicate technical issues to support teams and to the client always

Required Skills & Desired Skills                                        

• Experience in networking support environment.
• Strong IP networking knowledge and skillset (Cisco CCNA/CCNP or equivalent experience will be welcome).
• Good knowledge in Bridging and Switching Concepts, LAN Technologies.
• Good Knowledge of Routing concepts, with Good knowledge in Routing Protocols like OSPF, EIGRP, BGP (BGP would be a big plus).
• Experience with Linux/UNIX Operating Systems.
• Experience with deployments on both copper DSLAMs and fibre GPON access systems would be an asset.
• Fluent English is a must

Job title: Customer Support Specialist – Italian and English
Work Location: Wroclaw, Poland – Work from Office
Experience: Previous customer support experience 

Roles and Responsibilities:

• Liaise with internal and external parties to maintain relational and non-relational database systems,
• Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
• Communicate clearly and precisely with customers in written and verbal form.
• Maintain accurate and timely records in our case tracking system,
• Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
• Analyse/document problems, recommend solutions and highlight issues to the leadership team.

Required skills:

• Full working proficiency in English and Italian language,
• Experience providing direct support to external customers by phone/email/chat,
• Problem-solving skills and ability to navigate challenging situations professionally,
• Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally,
• Experience in Enterprise support,
• Openness to work on shifts and weekends.

What do you get?

• Full-time employment and competitive salary
• International environment

Additional Benefits:

• Sharing the costs of sports activities
• Private medical care
• Life insurance
• No dress code.
• Extra leave

Apply here