Join Our Team

Job title: Lead Full Stack Engineer
Work Location: Colombia
Experience:  10+ years
Education Qualification:  high school graduate – professional

Roles and Responsibilities:

• Full-Stack Architecture & Development: Lead the design, implementation, and scaling of robust backend services and intuitive frontend interfaces across our product ecosystem.
• Risk Mitigation & Code Quality: Identify and prioritize performance, scalability, and security risks across first-party code, services, and software supply chain components.
• Cross-Functional Collaboration: Collaborate with Product, Design, and Security Research teams to translate complex requirements, novel AI findings, and architectural patterns into production-ready software features.
• Modern AI-SDLC Champion: Champion modern AI-assisted development practices by integrating automated coding standards, detection logic, and secure coding playbooks into the everyday engineering workflow.
• Technical Leadership & Fixes: Provide engineering-ready architectural proposals, guide technical decisions, perform deep code reviews, and drive complex pull requests to completion.

Required Skills & Desired Skills

• Experience: 10+ years of professional software engineering experience, including 2+ years in a Lead Engineer, Staff Engineer, or equivalent technical leadership role managing complex frontend and backend ecosystems.
• Code Proficiency: Strong ability to write and reason about complex codebases, with deep expertise in Java, Kotlin, or other JVM-based backend systems, alongside modern frontend frameworks.
• Tooling & Methods: Hands-on experience with application engineering testing methods and quality tools (such as SAST, DAST, SCA, threat modeling, or automated unit/integration validation).
• AI & Automation: Practical experience using AI-assisted engineering, automated analysis, or DevSecOps automation techniques to improve software deployment and quality outcomes.
• DevOps Culture: Solid understanding of cloud-native architecture, CI/CD workflows, build pipelines, containers, and modern DevOps practices.
• Communication & Language: Ability to translate technical findings into practical risk-based priorities and clear engineering guidance. Advanced English (B2+) is required for daily cross-functional collaboration.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
• Leadership: Passion for raising the engineering bar through technical leadership, mentoring junior developers, and fostering continuous improvement.

Desirable Certifications (Plus):

• SANS Certifications: GSEC, GCLD, or equivalent cloud/architecture training.
• (ISC)² Certifications: CSSLP (Certified Secure Software Lifecycle Professional), CISSP, or equivalent security-by-design credentials.

Job title: Contract Renewal Specialist/ Retention Specialist
Work Location: McKinley, Taguig
Experience: 2-3 years
Education Qualification: High School Graduate

Roles and Responsibilities:

• Own renewal conversations escalated by Atlas — non-responders after automated sequences, negative sentiment signals, at-risk accounts, and customers seeking to negotiate outside the automated flow
• Work inside the Atlas Co-Pilot desktop, using account history, intent signals, and prior automated touchpoints to pick up the conversation with full context rather than starting cold
• Facilitate renewals at existing contract terms; escalate concessions, pricing adjustments, or contract modifications to the designated Gainsight/customer CSM rather than negotiating them independently
• Identify and surface upsell or expansion signals during renewal conversations, routing them to the appropriate internal owner
• Document every interaction accurately in the CRM and Atlas activity log, including outcome, sentiment, and any escalation triggered
• Meet or exceed KPIs tied to renewal rate and save rate, not average handle time or contacts-per-hour
• Participate in structured onboarding and ongoing coaching on SaaS renewal objection handling and the Atlas handoff model
• Flag patterns back to the program (recurring objections, timing issues, product gaps) so they can inform both agent coaching and Atlas automation tuning
• Maintain a positive, professional relationship with customers at every touchpoint, including save conversations
• Perform other duties as assigned

Required Skills & Desired Skills:

• Minimum of 3-5 years of experience in a renewal, customer success, or account management role — SaaS renewal experience required; general customer service background does not meet this bar
• Minimum CEFR B2 English-language proficiency (voice and written), verified through a passed language assessment prior to production placement
• Demonstrated experience handling objection and save conversations, not just transactional renewal touchpoints
• Comfortable working inside an AI-assisted workflow — reading automated intent/sentiment data and picking up a conversation mid-lifecycle rather than initiating cold outreach
• Strong verbal and written communication skills, with the judgment to know when to hold firm on terms and when to escalate
• Familiarity with CRM and contract management tools
• Strong organizational skills and attention to detail

Job Title: Fulfillment Operations Analyst
Location: Ultralag
Education: Bachelor’s Degree preferred
Experience: 2–4+ years in operations / fulfillment / supply chain / order management
No of Openings: 1+

Summary

• The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics.
• This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

Roles and Responsibilities

• Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite) 
• Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination 
• Handle high-volume transactional workflows with strong accuracy and attention to detail 
• Monitor and manage expedite requests and operational escalations 
• Act as point of contact for order-related inquiries and provide timely responses 
• Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues 
• Track backlog and monitor order health to ensure on-time delivery 
• Ensure data integrity across pricing, configurations, BOMs, and system records 
• Identify and mitigate risks that could impact fulfillment timelines 
• Support process improvements and contribute to operational efficiency initiatives 
• Assist with reporting and documentation using tools like Google Sheets and Tableau

Required Skills

• Experience working with ERP systems (e.g., NetSuite) 
• Familiarity with CRM tools such as Salesforce 
• Strong analytical and problem-solving skills 
• High attention to detail and accuracy 
• Ability to manage high-volume workloads in fast-paced environments 
• Strong communication and cross-functional collaboration skills 
• Proficiency in Google Workspace (Sheets, Docs, Slides) 
• Ability to manage multiple priorities and meet deadlines
• *Excellent written and verbal communication skills.
• *Excellent English written and verbal communication skills.

Desired Skills

• Experience with Tableau, Asana, or Smartsheet 
• Knowledge of B2B EDI transactions 
• Background in supply chain, logistics, or order management 
• Experience with process improvement initiatives 
• Ability to work in global or cross-regional environments

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience: 2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification: A university degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
• Advanced Oral English
• Microsoft 365/Google Workspace, Salesforce.com or any other CRM system

Job title: Outbound Sales Representative
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, Sales experience.
Education Qualification: Any Diploma
No of openings : 20 

Summary:

We’re looking for a motivated, execution-focused Sales Representative to drive adoption of Client’s restaurant inventory solution – the Supply Club. This role is responsible for sourcing, pitching, and converting Mx to purchase inventory through our platform, ensuring they understand the value, ease, and operational impact of consolidating inventory purchasing with our platform. Tactically, you will be focused on getting restaurants to sign up for a consumer subscription product which provides them with discounted delivery on their inventory. This is a high volume outbound account executive position, you should expect to dial 50+ customers a day.

Roles and Responsibilities:

High-Volume Outbound Sales

• Execute heavy outbound phone outreach daily to drive store closed-won performance
• Manage a large call volume while maintaining high-quality, consultative conversations
• Own weekly quotas across multiple growth products
• Prospect and find decision makers when contact information is unavailable
• Effectively build and manage a pipeline of opportunity including a strong follow up cadence

Prospecting & Pipeline Development

• Build and manage a high-quality pipeline of target Mx through outbound calling, email sequences, and localized prospecting (where applicable).
• Identify high-potential accounts using internal lead lists, data signals, and category insights.
• Maintain accurate call logs, lead and opportunity tracking across all sales systems.

Selling & Conversion

• Conduct outreach to engage decision-makers and complete full-cycle selling—from introduction to activation.
• Deliver clear value-based pitches tailored to each Mx’s operational needs (pricing transparency, delivery reliability, SKU availability, etc.).
• Own objection handling, solution positioning, and activation enrollment for each Mx.
• Drive weekly conversion goals, including CW performance, activation rates, and order consistency.

Account Enablement & Support

• Guide new Mx through onboarding steps: promotions, credits, DashPass applicability, and ordering workflows.
• Ensure Mx understand how to navigate the platform, order inventory, and optimize savings.
• Surface account issues, ordering challenges, or logistic blockers to internal teams and follow through until resolved.

Required Skills:

• Proficient speaking English to US based customers.
• Prior outbound sales experience, especially phone-heavy environments with weekly quotas.
• 2+ years of experience in inside sales or field sales—especially phone-heavy environments with weekly quotas.
• Strong communication skills and comfort selling to busy decision-makers.
• Ability to manage a large outbound volume while maintaining high-quality conversations.
• Data-driven mindset with a willingness to learn, iterate, and adopt new playbooks.
• High resilience, adaptability, and bias toward action in a fast-moving environment.
• Experience using Salesforce or similar CRM platforms
• Proficiency in Google Sheets or Microsoft Excel

Desired Skills:

• Previous experience in Delivery Apps Support.
• Salesforce knowledge.
• Experience selling multi-product or solution-based offerings
• Comfort working in fast-paced, performance-driven environments
• Strong objection handling and closing skills
• Experience using outbound sales tools (e.g., Dialpad, Outreach)
• High school diploma or equivalent