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Job title: Outbound Sales Representative
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, Sales experience.
Education Qualification: Any Diploma
No of positions: 20

Summary:

• Business Growth Specialists (BGs) are quota-carrying sales professionals responsible for driving product adoption and growth across a portfolio of SMB merchants.
• This is a high-volume, outbound phone sales role. Growth Specialists spend the majority of their time proactively calling merchants, generating opportunities, and closing store-level adoption across Ads, Promos & Loyalty, and Menu Photos.
• Success in this role requires comfort operating in a fast-paced, metrics-driven environment, the ability to manage heavy outbound activity, and the confidence to engage busy merchant decision-makers in high-quality sales conversations.

Roles and Responsibilities:

High-Volume Outbound Sales

• Execute heavy outbound phone outreach daily to drive store closed-won performance
• Manage a large call volume while maintaining high-quality, consultative conversations
• Own weekly quotas across multiple growth products
• Prospect and find decision makers when contact information is unavailable
• Effectively build and manage a pipeline of opportunity including a strong follow up cadence

Product Adoption & Revenue Growth

• Drive adoption across Ads, Promos & Loyalty, Menu Photos
• Identify opportunities for bundled and multi-product solutions
• Overcome objections and navigate conversations with time-constrained decision-makers
• Close opportunities efficiently in a high-velocity sales cycle

Operational Excellence

• Accurately track outreach, pipeline, and closed-won activity in Salesforce (or similar CRM)
• Meet or exceed weekly activity and performance expectations such as Dials and Talk Time as well as Closed Won Opportunities
• Leverage tools such as Google Sheets/Excel and outbound dialers (e.g., Dialpad, Outreach) to maximize productivity

Required Skills:

• Proficient speaking English to US based customers.
• 2+ years of experience in inside sales or field sales—especially phone-heavy environments with weekly quotas.
• Strong communication skills and comfort selling to busy decision-makers.
• Ability to manage a large outbound volume while maintaining high-quality conversations.
• Data-driven mindset with a willingness to learn, iterate, and adopt new playbooks.
• High resilience, adaptability, and bias toward action in a fast-moving environment.
• Experience using Salesforce or similar CRM platforms
• Proficiency in Google Sheets or Microsoft Excel

Desired Skills:

• Previous experience in Delivery Apps Support.
• Salesforce knowledge.
• Experience selling multi-product or solution-based offerings
• Comfort working in fast-paced, performance-driven environments
• Strong objection handling and closing skills
• Experience using outbound sales tools (e.g., Dialpad, Outreach)
• High school diploma or equivalent

Job Title: PEAK Advisor – Education & Knowledge Support
Location: Ultralag, Heredia (Hybrid)
Department: Customer Experience / Education & Knowledge
Education: Bachelor’s degree or equivalent experience
Experience: Minimum 1+ years of experience in a customer service environment
No Openings: 1

Summary:

• The PEAK Advisor supports education, certification, and knowledge initiatives by providing frontline assistance to customers, partners, and internal teams.
• This role focuses on managing inquiries, supporting training and certification programs, administering learning platforms, and maintaining knowledge resources.
• The ideal candidate is customer-focused, proactive, highly organized, and committed to delivering high-quality support across multiple communication channels.

Roles and Responsibilities:

• Monitor and manage communication channels to triage incoming customer, partner, and internal inquiries.
• Respond to basic questions related to training programs using approved templates and guidelines.
• Communicate effectively with internal teams, business partners, and key stakeholders.
• Support certification programs by managing voucher issuance, tracking, and record keeping.
• Address certification inquiries, troubleshoot basic issues, and support recertification activities.
• Create, issue, and maintain candidate badges and certification records.
• Monitor and process candidate accommodation requests in line with internal policies.
• Ensure documentation links are accurate, functional, and aligned with intended content.
• Monitor education and knowledge channels (email, chat, collaboration tools) for related inquiries.
• Triage knowledge portal access issues and respond to reports of broken links.
• Assist with audits and reviews of knowledge content.
• Support administration of learning platforms (LMS/LXP), including basic access and permissions troubleshooting.
• Contribute to continuous improvement initiatives for education and knowledge management processes.

Required Skills:

• Minimum 1+ years of experience in a customer service environment
• Previous experience working in a technical support organization is a plus
• Advanced English proficiency (C1 level).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Critical thinking and problem-solving skills.
• Proactive, self-motivated, and customer-focused mindset.
• Schedule flexibility to support operational needs.

Desired Skills:

• Experience managing chat or multi-channel support environments.
• recruiting.
• Good presentation and facilitation skills.
• Experience supporting training, certification, or learning platforms.
• Familiarity with knowledge management systems or portals.

Location: Ultralag, Heredia (Hybrid)
Education: Bachelor’s degree in Business, Engineering, IT, or a related field
Experience: 1+ years leading customer-facing, cross-functional projects
No of Openings: 1

Summary:

• The Project Manager will support a multi-year global initiative focused on proactively upgrading customer storage arrays from SAS to NVMe technology. This program ensures that customers maintain a modernized, fully supported infrastructure aligned with long-term service commitments.
• The role requires exceptional coordination, communication, and stakeholder management, as well as the ability to guide customers and internal teams through complex upgrade processes.
• The Project Manager will serve as the single point of contact for customers throughout the upgrade journey, ensuring alignment, smooth execution, and a high-quality experience.

Roles and Responsibilities:

• Engage with customers and account teams to introduce the SAS-to-NVMe upgrade program and outline key requirements and processes.
• Collaborate with Technical QA Engineers to review and validate upgrade action plans; present project plans directly to customers.
• Identify the correct Bill of Materials (BOM) and submit all required part-dispatch requests.
• Coordinate all dependencies for onsite work, including any required code upgrades or technical pre-work with Support teams.
• Proactively follow up on pending tasks, ensuring timely progress across all project activities.
• Maintain consistent, clear communication with customers, providing updates throughout each stage of the upgrade process.
• Schedule onsite activities in partnership with Installation Scheduling teams and ensure accurate tracking of milestones.
• Confirm completion of all deliverables and ensure activity status is properly documented.
• Act as the primary point of contact for all questions, issues, and escalations related to the upgrade.
• Prepare and submit progress reports and metrics for the Program Lead to consolidate into program-wide reporting.

Required Skills:

• 1+ years of experience in project management roles involving customer interaction and cross-functional collaboration.
• Strong communication skills in English, both written and verbal.
• Excellent organizational and coordination abilities with attention to detail.
• Strong problem-solving skills, with the ability to gather data, analyze issues, and recommend solutions.
• Proactive, action-oriented mindset with the ability to operate independently and drive progress.
• Experience delivering positive customer satisfaction outcomes in previous projects.
• Familiarity with storage environments, enterprise hardware, or related technology (preferred).

Desired Skills:

• Experience working with logistics, support, or delivery teams in a technical environment.
• Knowledge of enterprise infrastructure, IT workflow dependencies, or similar environments.
• Ability to manage complex multi-step processes with multiple stakeholders.
• Google Workspace
• Salesforce (preferred)
• Project management tools (Smartsheet, MS Project, Asana, or similar)

Location:  Ultralag, Heredia (Hybrid)
Education: High School Diploma or equivalent is required. College degree is desirable.
Experience: 1-3 years’ experience in customer success, storage technical support, professional services, or similar roles

Summary

• The Service Account Management team is dedicated to Customer Success. This role focuses on supporting Strategic Accounts by working closely with Regional and Global Service Account Managers, Sales, Pre-Sales, and other teams to deliver exceptional customer experiences.
• The Service Account Manager will help administer post-sales and support activities, ensuring the company delivers world-class service that differentiates it from competitors.

Roles and Responsibilities

• Assist Service Account Managers in driving customer relationships and managing post-sales and support activities.
• Monitor, own, troubleshoot, and resolve customer issues across all severity levels using best practices in collaboration and troubleshooting.
• Proactively understand customer expectations and maintain a strong focus on the customer experience.
• Collaborate constructively across teams and functions to achieve shared goals.
• Provide clear, concise, and professional communication with customers.
• Manage multiple projects and support issues simultaneously.
• Champion customer issues internally and represent the company externally.
• Actively participate in customer calls, including urgent escalations.
• Assist in daily and weekly meetings with customers alongside Service Account Managers to coordinate successful product deployments.
• Help accelerate the closure of open cases by working closely with customers and assigned Support Engineers.
• Participate in regular status calls and provide reports summarizing key activities, outstanding issues, and product health.
• Provide weekend, holiday, and on-shift coverage as required.
• Maintain a positive attitude and enjoy the process.

Required Skills

• Customer support and relationship management skills.
• Foundational technical understanding of customer environments and requirements.
• Facilitation and meeting management skills.
• Strong documentation and organizational abilities.
• Ability to produce clear status reports.
• Active listening skills.
• Excellent English written and verbal communication skills.

Desired Skills

• Strong client-facing and internal communication skills.
• Excellent organizational skills with great attention to detail.
• Ability to handle multiple priorities and engagements simultaneously.
• Ability to remain calm and professional during stressful situations.
• Strong customer experience focus, with the ability to identify and resolve or escalate issues effectively.
• Working knowledge of Microsoft Office Suite and/or Google Workspace.

Location: Ultralag
Education: Bachelor’s Degree preferred
Experience: 2–4+ years in operations / fulfillment / supply chain / order management
No of Openings: 1+

Summary

• The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics.
• This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

Roles and Responsibilities

• Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite)
• Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination
• Handle high-volume transactional workflows with strong accuracy and attention to detail
• Monitor and manage expedite requests and operational escalations
• Act as point of contact for order-related inquiries and provide timely responses
• Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues
• Track backlog and monitor order health to ensure on-time delivery
• Ensure data integrity across pricing, configurations, BOMs, and system records
• Identify and mitigate risks that could impact fulfillment timelines
• Support process improvements and contribute to operational efficiency initiatives
• Assist with reporting and documentation using tools like Google Sheets and Tableau

Required Skills

• Experience working with ERP systems (e.g., NetSuite)
• Familiarity with CRM tools such as Salesforce
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Ability to manage high-volume workloads in fast-paced environments
• Strong communication and cross-functional collaboration skills
• Proficiency in Google Workspace (Sheets, Docs, Slides)
• Ability to manage multiple priorities and meet deadlines

Desired Skills

• Experience with Tableau, Asana, or Smartsheet
• Knowledge of B2B EDI transactions
• Background in supply chain, logistics, or order management
• Experience with process improvement initiatives
• Ability to work in global or cross-regional environments