Join Our Team

Job title : AI Architect
Work Location: Bangalore, Chennai & Pune
Experience: 8 – 10 years
Education Qualification: Any Graduate

Lead the agentic AI engineering function — responsible for the design, architecture, and quality of all AI agents on the platform. Define engineering standards for prompt design, agent evaluation, and LLM integration across the team.

Roles and Responsibilities:

• Architect the agent engineering framework: orchestration patterns, prompt governance, and tool-calling standards
• Lead design review of all agent implementations across the team
• Own the RAG pipeline architecture: embedding strategy, retrieval optimization, and accuracy benchmarks
• Define the agent evaluation framework: golden datasets, confidence calibration, regression testing
• Set prompt engineering standards and chair the prompt review board
• Mentor JL1 engineers on agent development and evaluation
• Monitor and optimize agent performance in production: latency, cost, and accuracy

Required Skills:

• 10+ years in AI/ML engineering; 5+ years with production LLM systems
• Experience architecting RAG pipelines at scale
• Python expert; TypeScript/Node.js familiarity a plus
• Understanding of LLM cost management, token budgeting, and latency optimization
• Deep expertise in prompt engineering, agent design, and LLM integration
• Agent evaluation: hallucination testing, confidence scoring, regression frameworks
• Experience leading AI/ML engineering teams

Nice to have:

• Experience with Model Context Protocol (MCP) or tool-calling standards
• Background in enterprise AI platform builds
• Knowledge of ITSM or IT operations domains

Job title : AI Engineer (Junior)
Work Location: Bangalore, Chennai & Pune
Experience: 1 – 3 years
Education Qualification: Any Graduate

Build AI agents and supporting infrastructure on an enterprise agentic AI platform. Implement LLM-powered agents, prompt logic, and evaluation pipelines under senior technical guidance.

Roles and Responsibilities:

• Build AI agents using LLM APIs per established design patterns
• Write, test, and iterate on prompts within the prompt governance framework
• Integrate agents with backend APIs and tool-calling interfaces
• Support RAG pipeline development: ingestion, embedding, and retrieval
• Write agent evaluation test cases and contribute to the evaluation harness
• Participate in code reviews and prompt review processes

Required Skills:

• 1–3 years in AI/ML or software engineering with LLM exposure
• Python proficiency
• Understanding of RAG concepts: chunking, embeddings, vector search
• Hands-on experience with LLM APIs (OpenAI, Anthropic, or equivalent)
• Prompt engineering fundamentals: system prompts, few-shot, structured outputs
• Git-based workflows

Nice to have:

• Exposure to LangChain, LlamaIndex, or similar agentic frameworks
• Experience with agent evaluation metrics (RAGAS or equivalent)
• Background in ITSM or IT operations domains

Job title : Backend Engineer (Lead)
Work Location: Bangalore, Chennai & Pune
Experience: 5 – 7 years
Education Qualification: Any Graduate

Lead backend engineer responsible for technical stream ownership, hands-on engineering, and the quality of the entire backend function. Collaborate with the Solution Architect on design, lead the backend team, and drive delivery of the most complex platform components

Role and Responsibilities:

• Own design and implementation of the most complex backend components
• Provide technical direction, code standards, and review across the backend team
• Collaborate with the Solution Architect on system design and non-functional requirements
• Drive API design, data contracts, and integration architecture decisions
• Own CI/CD pipeline health, code coverage, and test automation standards
• Mentor and develop JL1 and JL2 engineers
• Make implementation trade-off decisions and resolve technical blockers

Required Skills:

• 8+ years backend engineering; expert-level Node.js and/or Python
• Kafka/event streaming: production operations experience
• Experience leading and mentoring engineering teams
• Deep expertise in durable workflow systems (Temporal or equivalent)
• Cloud-native: Kubernetes, Terraform, AWS or Azure
• Strong understanding of distributed system patterns and trade-offs

Nice to have:

• Experience on AI or LLM platform builds
• Background in enterprise integration architecture
• Knowledge of ITSM or IT operations systems

Job title : Backend Engineer (Senior)
Work Location: Bangalore, Chennai & Pune
Experience: 3 – 5 years
Education Qualification: Any Graduate

Senior backend engineer owning complex technical workstreams including workflow automation, enterprise integrations, and core platform services. Provide technical guidance to junior engineers and contribute to design decisions.

Roles and Responsibilities:

• Design and build complex backend systems: workflows, integration pipelines, and platform APIs
• Implement durable workflow patterns: retry, compensation, and human-in-the-loop gates
• Own enterprise integrations end-to-end from contract to production
• Build automation frameworks and script libraries
• Conduct code reviews and mentor JL1 engineers
• Contribute to CI/CD pipeline quality gates

Required Skills

• 4–6 years backend engineering; strong Node.js and/or Python
• Kafka or equivalent event streaming
• Docker and Kubernetes deployment experience
• Cloud platform experience: AWS or Azure
• 4–6 years backend engineering; strong Node.js and/or Python
• Kafka or equivalent event streaming
• Docker and Kubernetes deployment experience
• Cloud platform experience: AWS or Azure

Nice to have:

• Experience building tool-calling or automation frameworks for AI/LLM systems
• Background in enterprise integration (Teams, Slack, email gateway, or similar)
• Infrastructure automation: Ansible, Terraform, or scripting

Job title : Backend Engineer (Junior)
Work Location: Bangalore, Chennai & Pune
Experience: 1 – 3 years
Education Qualification: Any Graduate

Build backend platform components including API services, workflow implementations, and enterprise integrations. Work within a structured team under senior technical guidance

Roles and Responsibilities:

• Develop REST APIs and backend services per specification
• Implement workflow logic using durable workflow engines
• Build integrations with enterprise communication and monitoring tools
• Write unit and integration tests; maintain code coverage standards
• Participate in code reviews and sprint ceremonies

Required Skills:

• 1–3 years backend engineering experience
• REST API design and implementation
• Git-based workflows and PR practices
• Test-driven development fundamentals
• Node.js and/or Python
• PostgreSQL or equivalent relational database
• Basic Docker and containerization knowledge

Nice to have:

• Exposure to Kafka or message queuing systems
• Exposure to Kubernetes or cloud environments (AWS or Azure)
• Familiarity with ITSM or enterprise software domains