Technical Support Engineer

Job title: Technical Support Engineer
Work Location: Chennai, Ambit
Experience: 1 Year
Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred

Roles and Responsibilities:

• Support customers with advanced home networking configurations.
• Assist with mesh, extender, and powerline adapter setups.
• Resolve complex networking and performance issues.
• Confirm product behaviour and implement corrective actions.
• Ensure accurate case documentation and escalation handling.

Required Skills & Desired Skills:

Soft Skills & Communication

• Immaculate English communication skills (B2 CEFR level).
• Neutral accent and professional tone.
• Strong customer empathy and service excellence.

Technical Proficiency

• Advanced knowledge of Windows, macOS, Android, and iOS.
• Strong firewall configuration expertise.
• Hands-on experience with routers, modems, VPNs, and wireless devices.
• Proven troubleshooting ingenuity and network design skills.

Sales Skills

• Ability to upsell and sell support contracts.