Careers at Movate – Mauritius

Job Title: PEAK Advisor – Education & Knowledge Support
Location: Ultralag, Heredia (Hybrid)
Department: Customer Experience / Education & Knowledge
Education: Bachelor’s degree or equivalent experience
Experience: Minimum 1+ years of experience in a customer service environment
No Openings: 1

Summary:

• The PEAK Advisor supports education, certification, and knowledge initiatives by providing frontline assistance to customers, partners, and internal teams.
• This role focuses on managing inquiries, supporting training and certification programs, administering learning platforms, and maintaining knowledge resources.
• The ideal candidate is customer-focused, proactive, highly organized, and committed to delivering high-quality support across multiple communication channels.

Roles and Responsibilities:

• Monitor and manage communication channels to triage incoming customer, partner, and internal inquiries.
• Respond to basic questions related to training programs using approved templates and guidelines.
• Communicate effectively with internal teams, business partners, and key stakeholders.
• Support certification programs by managing voucher issuance, tracking, and record keeping.
• Address certification inquiries, troubleshoot basic issues, and support recertification activities.
• Create, issue, and maintain candidate badges and certification records.
• Monitor and process candidate accommodation requests in line with internal policies.
• Ensure documentation links are accurate, functional, and aligned with intended content.
• Monitor education and knowledge channels (email, chat, collaboration tools) for related inquiries.
• Triage knowledge portal access issues and respond to reports of broken links.
• Assist with audits and reviews of knowledge content.
• Support administration of learning platforms (LMS/LXP), including basic access and permissions troubleshooting.
• Contribute to continuous improvement initiatives for education and knowledge management processes.

Required Skills:

• Minimum 1+ years of experience in a customer service environment
• Previous experience working in a technical support organization is a plus
• Advanced English proficiency (C1 level).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Critical thinking and problem-solving skills.
• Proactive, self-motivated, and customer-focused mindset.
• Schedule flexibility to support operational needs.

Desired Skills:

• Experience managing chat or multi-channel support environments.
• recruiting.
• Good presentation and facilitation skills.
• Experience supporting training, certification, or learning platforms.
• Familiarity with knowledge management systems or portals.

Location: Ultralag, Heredia (Hybrid)
Education: Bachelor’s degree in Business, Engineering, IT, or a related field
Experience: 1+ years leading customer-facing, cross-functional projects
No of Openings: 1

Summary:

• The Project Manager will support a multi-year global initiative focused on proactively upgrading customer storage arrays from SAS to NVMe technology. This program ensures that customers maintain a modernized, fully supported infrastructure aligned with long-term service commitments.
• The role requires exceptional coordination, communication, and stakeholder management, as well as the ability to guide customers and internal teams through complex upgrade processes.
• The Project Manager will serve as the single point of contact for customers throughout the upgrade journey, ensuring alignment, smooth execution, and a high-quality experience.

Roles and Responsibilities:

• Engage with customers and account teams to introduce the SAS-to-NVMe upgrade program and outline key requirements and processes.
• Collaborate with Technical QA Engineers to review and validate upgrade action plans; present project plans directly to customers.
• Identify the correct Bill of Materials (BOM) and submit all required part-dispatch requests.
• Coordinate all dependencies for onsite work, including any required code upgrades or technical pre-work with Support teams.
• Proactively follow up on pending tasks, ensuring timely progress across all project activities.
• Maintain consistent, clear communication with customers, providing updates throughout each stage of the upgrade process.
• Schedule onsite activities in partnership with Installation Scheduling teams and ensure accurate tracking of milestones.
• Confirm completion of all deliverables and ensure activity status is properly documented.
• Act as the primary point of contact for all questions, issues, and escalations related to the upgrade.
• Prepare and submit progress reports and metrics for the Program Lead to consolidate into program-wide reporting.

Required Skills:

• 1+ years of experience in project management roles involving customer interaction and cross-functional collaboration.
• Strong communication skills in English, both written and verbal.
• Excellent organizational and coordination abilities with attention to detail.
• Strong problem-solving skills, with the ability to gather data, analyze issues, and recommend solutions.
• Proactive, action-oriented mindset with the ability to operate independently and drive progress.
• Experience delivering positive customer satisfaction outcomes in previous projects.
• Familiarity with storage environments, enterprise hardware, or related technology (preferred).

Desired Skills:

• Experience working with logistics, support, or delivery teams in a technical environment.
• Knowledge of enterprise infrastructure, IT workflow dependencies, or similar environments.
• Ability to manage complex multi-step processes with multiple stakeholders.
• Google Workspace
• Salesforce (preferred)
• Project management tools (Smartsheet, MS Project, Asana, or similar)

Location:  Ultralag, Heredia (Hybrid)
Education: High School Diploma or equivalent is required. College degree is desirable.
Experience: 1-3 years’ experience in customer success, storage technical support, professional services, or similar roles

Summary

• The Service Account Management team is dedicated to Customer Success. This role focuses on supporting Strategic Accounts by working closely with Regional and Global Service Account Managers, Sales, Pre-Sales, and other teams to deliver exceptional customer experiences.
• The Service Account Manager will help administer post-sales and support activities, ensuring the company delivers world-class service that differentiates it from competitors.

Roles and Responsibilities

• Assist Service Account Managers in driving customer relationships and managing post-sales and support activities.
• Monitor, own, troubleshoot, and resolve customer issues across all severity levels using best practices in collaboration and troubleshooting.
• Proactively understand customer expectations and maintain a strong focus on the customer experience.
• Collaborate constructively across teams and functions to achieve shared goals.
• Provide clear, concise, and professional communication with customers.
• Manage multiple projects and support issues simultaneously.
• Champion customer issues internally and represent the company externally.
• Actively participate in customer calls, including urgent escalations.
• Assist in daily and weekly meetings with customers alongside Service Account Managers to coordinate successful product deployments.
• Help accelerate the closure of open cases by working closely with customers and assigned Support Engineers.
• Participate in regular status calls and provide reports summarizing key activities, outstanding issues, and product health.
• Provide weekend, holiday, and on-shift coverage as required.
• Maintain a positive attitude and enjoy the process.

Required Skills

• Customer support and relationship management skills.
• Foundational technical understanding of customer environments and requirements.
• Facilitation and meeting management skills.
• Strong documentation and organizational abilities.
• Ability to produce clear status reports.
• Active listening skills.
• Excellent English written and verbal communication skills.

Desired Skills

• Strong client-facing and internal communication skills.
• Excellent organizational skills with great attention to detail.
• Ability to handle multiple priorities and engagements simultaneously.
• Ability to remain calm and professional during stressful situations.
• Strong customer experience focus, with the ability to identify and resolve or escalate issues effectively.
• Working knowledge of Microsoft Office Suite and/or Google Workspace.

Location: Ultralag
Education: Bachelor’s Degree preferred
Experience: 2–4+ years in operations / fulfillment / supply chain / order management
No of Openings: 1+

Summary

• The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics.
• This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

Roles and Responsibilities

• Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite)
• Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination
• Handle high-volume transactional workflows with strong accuracy and attention to detail
• Monitor and manage expedite requests and operational escalations
• Act as point of contact for order-related inquiries and provide timely responses
• Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues
• Track backlog and monitor order health to ensure on-time delivery
• Ensure data integrity across pricing, configurations, BOMs, and system records
• Identify and mitigate risks that could impact fulfillment timelines
• Support process improvements and contribute to operational efficiency initiatives
• Assist with reporting and documentation using tools like Google Sheets and Tableau

Required Skills

• Experience working with ERP systems (e.g., NetSuite)
• Familiarity with CRM tools such as Salesforce
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Ability to manage high-volume workloads in fast-paced environments
• Strong communication and cross-functional collaboration skills
• Proficiency in Google Workspace (Sheets, Docs, Slides)
• Ability to manage multiple priorities and meet deadlines

Desired Skills

• Experience with Tableau, Asana, or Smartsheet
• Knowledge of B2B EDI transactions
• Background in supply chain, logistics, or order management
• Experience with process improvement initiatives
• Ability to work in global or cross-regional environments

Location: Ultralag, Heredia (Hybrid)
Education: Bachelor’s degree in Business, IT, Information Systems, or related field (or equivalent experience)
Experience: 2+ years of experience in Gainsight administration or Customer Success Operations
No of Openings: 1

Summary:

• The Gainsight Administrator – Customer Success is responsible for managing and optimizing the Gainsight platform to support customer lifecycle management, engagement strategies, and operational efficiency.
• This role works closely with Customer Success, Operations, and cross-functional teams to translate business requirements into scalable system configurations, workflows, and automation.
• The ideal candidate combines technical expertise with strong business acumen to enhance customer experience, improve retention, and drive data-driven decision-making.

Roles and Responsibilities:

• Configure, deploy, and administer the Gainsight platform, including dashboards, reports, rules engine, workflows, permissions, and integrations.
• Collaborate with cross-functional stakeholders to gather requirements and translate them into scalable Gainsight and CRM configurations.
• Define and manage key metrics, data sources, and reporting structures to support customer health, renewals, and lifecycle tracking.
• Design and maintain business rules to analyze customer data and trigger proactive engagement actions.
• Support the rollout, documentation, and continuous improvement of Customer Success processes.
• Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration.
• Monitor system performance, data integrity, and user activity; recommend and implement enhancements.
• Stay current with platform updates and evaluate opportunities to leverage new features and capabilities.
• Partner with operations and analytics teams to ensure data accuracy and alignment across systems.

Required Skills:

• 2+ years of experience as a Gainsight Administrator or advanced Gainsight user.
• Hands-on experience configuring and managing Gainsight modules (rules engine, dashboards, workflows, reporting).
• Experience working with CRM systems such as Salesforce, including understanding data structures.
• Ability to translate business requirements into technical system configurations and automation workflows.
• Understanding of Customer Success concepts such as health scoring, churn risk, renewals, and lifecycle management.
• Strong analytical and problem-solving skills with high attention to detail.
• Experience working cross-functionally and managing priorities independently.
• Excellent written and verbal communication skills.

Desired Skills:

• 2–5 years of experience in Customer Success Operations, Business Analysis, or similar roles.
• CRM administration experience or relevant certifications.
• Experience supporting SaaS or subscription-based business models.
• Experience designing or optimizing customer health scoring frameworks.
• Strong reporting and dashboard development skills.
• Familiarity with system integrations and automation tools.
• Experience presenting insights or working with senior stakeholders.

Location: Hybrid, Ultralag, Heredia
Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience)
Experience: 2+ years in data engineering, analytics engineering, or similar roles
No of Openings: 1

Summary:

• The Data Engineer – Customer Success Analytics is responsible for building and maintaining the data infrastructure that supports Customer Success operations and decision-making.
• This role focuses on developing scalable data pipelines, improving data models, and ensuring high-quality, reliable datasets for reporting and analytics.
• The ideal candidate is hands-on, detail-oriented, and passionate about transforming complex data into actionable insights that drive customer outcomes, operational efficiency, and future automation initiatives.

Roles and Responsibilities:

• Design, build, and maintain ETL/ELT pipelines from systems such as Salesforce and other operational platforms into data warehouses (e.g., Snowflake).
• Audit, normalize, and restructure existing data models, tables, and views to improve performance, consistency, and usability.
• Develop clean, scalable, and analytics-ready data models to support dashboards, reporting, and operational workflows.
• Translate business requirements (e.g., ARR, renewals, churn, consumption, customer health) into structured and well-documented data definitions.
• Investigate and resolve data discrepancies by identifying root causes and implementing long-term fixes.
• Optimize query performance, data processing, and overall data warehouse efficiency.
• Implement data validation frameworks, monitoring processes, and quality controls to ensure data accuracy and reliability.
• Document data lineage, transformations, and definitions to support governance and transparency.
• Collaborate with Data Analysts, Customer Success teams, and Operations to build scalable and reusable datasets.
• Prepare structured datasets to support automation initiatives, reporting improvements, and future AI-driven use cases.

Required Skills:

• 2+ years of experience working with data in roles such as Data Engineer, Data Analyst, Analytics Engineer, or similar.
• Strong SQL skills and experience with ETL/ELT processes and data modeling.
• Experience with at least one programming language (e.g., Python, Scala, C#, or similar).
• Hands-on experience with data warehouse technologies (e.g., Snowflake, BigQuery, Spark).
• Familiarity with data build tools such as DBT.
• Experience with version control tools (Git/GitHub) and development workflows.
• Strong understanding of data modeling principles (normalization, dimensional modeling, schema design).
• Proven ability to identify and improve data pipeline and reporting performance.
• Strong analytical and problem-solving skills, particularly in resolving data inconsistencies.
• Ability to work cross-functionally and communicate technical concepts clearly.
• English C1

Desired Skills:

• Experience working with Salesforce data models (Accounts, Opportunities, Contracts, Subscriptions).
• Familiarity with tools such as Tableau, Gainsight, or similar analytics platforms.
• Experience supporting SaaS or subscription-based business models (ARR, renewals, churn, consumption).
• Exposure to automation, predictive analytics, or AI-related data preparation.
• Experience with data governance, access control, and documentation standards.
• Knowledge of REST APIs and server-side technologies (e.g., Node.js, TypeScript, Python).

Position: Account-Based Marketing (ABM) Specialist / Manager
Experience Required: 6-10 Years in Business Development or Sales in IT Services with Proven Results
Location – Bangalore (Hybrid)
Work Timing – US Hours

Role Overview

We are seeking a highly driven and experienced Account-Based Marketing (ABM) professional with strong expertise in IT services business development or sales. The ideal candidate has a demonstrated track record of delivering measurable growth through strategic, insight-driven ABM programs. This role will collaborate closely with sales, solutioning, and marketing teams to identify high-value accounts, craft targeted engagement strategies and accelerate pipeline impact.

Key Responsibilities

• Develop and execute end-to-end Account-Based Marketing strategies for priority accounts.
• Partner with business development and sales leaders to target existing accounts and build personalized engagement plans.
• Create highly tailored content, messaging frameworks, and value propositions aligned with Movate service offerings.
• Drive multi-channel ABM campaigns using email, digital, social, events, and personalized outreach.
• Align with sales teams to track account progression, influence revenue, and provide insights for optimization.
• Lead strategic research and account intelligence efforts to fuel account-specific plays.
• Coordinate cross-functional resources across marketing, product, and delivery teams.
• Monitor ABM campaign performance, create dashboards, and deliver executive-level reporting.
• Support pipeline acceleration efforts through targeted programs, thought leadership, and executive engagement.

Required Skills & Experience

• 6+ years of progressive experience in business development, Inside Sales, or ABM roles with leading IT services companies.
• Strong understanding of ITS services across Infrastructure and Engineering, market trends, and buyer personas.
• Proven track record of generating measurable pipeline and revenue impact through Inside Sales and ABM.
• Ability to translate complex IT Services / solutions into simple, compelling value propositions.
• Experience with ABM platforms and tools (e.g., HubSpot etc).
• Excellent communication, storytelling, and presentation skills.
• Strong analytical mindset with ability to interpret data and optimize campaigns.
• Cross-functional collaboration experience working with sales, pre-sales, delivery, and product teams.
• Ability to manage multiple account programs simultaneously.

Must Have

• Experience in B2B tech consulting.
• Familiarity with enterprise-level consultative selling.
• Prove track of driving pipeline and revenue in selling support services.

Job title: Technical Lead
Work Location: Chennai Guindy
Experience: 10 – 15 years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Lead and work along with team to deliver commitments smoothly.
• Smart enough to perform technical impact analysis to derive nearest estimation efforts.
• Should develop skills on AI aided development and optimization.
• Should proactively take care of Vulnerability fixes and Engineering metrics and improve the same through teamPerform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conduct feasibility studies to ensure the product is up to date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis.
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques.

Required:

• 10+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Strong understanding of UI frameworks/languages such as Angular.
• Hands-on experience in designing, implementing, and optimizing database schemas using RDBMS, with a focus on MySQL or Postgres.
• Proficient in writing complex SQL queries, stored procedures, and triggers.

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience: 2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification: University degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities.
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
• Work with established programs and sizing tools to support customer pursuits
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred)
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful

Job Title: Service Account Manager
Location:  Ultra lag, Heredia (Hybrid)
Education: High School Diploma or equivalent is required. College degree is desirable.
Experience: 1-3 years’ experience in customer success, storage technical support, professional services, or similar roles

Summary

• The Service Account Management team is dedicated to Customer Success.
• This role focuses on supporting Strategic Accounts by working closely with Regional and Global Service Account Managers, Sales, Pre-Sales, and other teams to deliver exceptional customer experiences.
• The Service Account Manager will help administer post-sales and support activities, ensuring the company delivers world-class service that differentiates it from competitors.

Roles and Responsibilities

• Assist Service Account Managers in driving customer relationships and managing post-sales and support activities.
• Monitor, own, troubleshoot, and resolve customer issues across all severity levels using best practices in collaboration and troubleshooting.
• Proactively understand customer expectations and maintain a strong focus on the customer experience.
• Collaborate constructively across teams and functions to achieve shared goals.
• Provide clear, concise, and professional communication with customers.
• Manage multiple projects and support issues simultaneously.
• Champion customer issues internally and represent the company externally.
• Actively participate in customer calls, including urgent escalations.
• Assist in daily and weekly meetings with customers alongside Service Account Managers to coordinate successful product deployments.
• Help accelerate the closure of open cases by working closely with customers and assigned Support Engineers.
• Participate in regular status calls and provide reports summarizing key activities, outstanding issues, and product health.
• Provide weekend, holiday, and on-shift coverage as required.
• Maintain a positive attitude and enjoy the process.

Required Skills

• Customer support and relationship management skills.
• Foundational technical understanding of customer environments and requirements.
• Facilitation and meeting management skills.
• Strong documentation and organizational abilities.
• Ability to produce clear status reports.
• Active listening skills.
• Excellent English written and verbal communication skills.

Desired Skills

• Strong client-facing and internal communication skills.
• Excellent organizational skills with great attention to detail.
• Ability to handle multiple priorities and engagements simultaneously.
• Ability to remain calm and professional during stressful situations.
• Strong customer experience focus, with the ability to identify and resolve or escalate issues effectively.
• Working knowledge of Microsoft Office Suite and/or Google Workspace.

Job title: Delivery Manager – Technical
Experience: 15+ Years
Location: Chennai / Bangalore
Job type: Full-time

Role Overview

• We are looking for an experienced Delivery Manager – Technical to lead end-to-end project/program delivery with strong technical oversight. The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics.
• The ideal candidate should combine strong technical depth with program management expertise.

Key Responsibilities

End-to-End Delivery Ownership

• Own delivery of multiple projects/programs across technology stacks
• Ensure projects are delivered on time, within scope and budget
• Drive estimation, planning, and milestone tracking
• Manage risks, dependencies, and escalations

Stakeholder & Client Management

• Act as primary point of contact for clients/stakeholders
• Lead governance calls, status reviews (MBR & QBR), and executive reporting
• Manage scope changes and commercial discussions

Team & Resource Management

• Lead and mentor engineering teams (developers, architects, QA)
• Resource planning and capacity management
• Drive performance reviews and skill development
• Foster high-performance and collaborative culture

Financial & Operational Management

• Own revenue and margin for assigned programs
• Monitor utilization and cost control
• Ensure SLA/KPI adherence
• Drive growth through delivery led initiatives

Process & Quality Governance

• Implement Agile / Scrum / SAFe methodologies
• Ensure compliance with security and quality standards
• Drive continuous improvement initiatives

Required Skills & Experience

• 15+ years overall experience with delivery management capabilities
• Very strong presentation skills
• Excellent people management skills
• Good understanding of digital skills (working experience in the digital skills in the early stage of the career)
• Prior experience in managing the delivery for different type of engagements (Development, Support)
• Very good understanding of application support and the corresponding SLAs
• Prior experience of driving CSAT improvement through continuous service improvement initiative
• Strong solution building & presentation capabilities
• Assess client issues and use your expertise to develop solutions using applicable technologies and best practices.
• Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer’s business objectives.

Job title: Digital Enterprise Architect
Experience: 15+ Years
Location: Chennai / Bangalore / Hyderabad
Job type: Full-time

Job Summary

• Responsible for defining and driving enterprise-wide digital architecture aligned with business strategy.
• Pre-sales solution support for all the RFPs
• Architecture review & oversight for all the critical programs

Key Responsibilities:

• Define enterprise architecture vision, standards, principles, and roadmaps aligned to business goals.
• Translate business requirements into scalable, secure, and future-ready technology architectures.
• Lead cloud migration, application modernization, and platform transformation initiatives.
• Drive adoption of microservices, API-led integration, and cloud-native architectures.
• Support proposals & Technical solutions for the proposals
• Provide Technical oversight for the critical programs
• Guide architecture for data platforms, analytics, AI/ML, and automation initiatives.
• Establish architecture governance, review processes, and compliance standards.
• Partner with CXOs, business leaders, product owners, and engineering teams.
• Reduce technical debt and promote reuse and cost optimization.
• Mentor solution architects and technical teams.

Required Skills & Experience

• 15+ years of IT experience with 5+ years in Enterprise or Digital Architecture roles.
• Strong experience across application, data, integration, and infrastructure architecture.
• Strong prior experience in developing technical solutions and providing architectural support for RFPs.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Exposure to DevOps, CI/CD pipelines, containers, and Kubernetes.
• Knowledge of data platforms, analytics architectures, and AI/ML concepts.
• Understanding of enterprise security, IAM, and compliance frameworks (ISO, SOC2, GDPR).

Job Title: GCC Delivery Manager 
Location: Bangalore, India (Full-Time, On-site/Hybrid)
Job type: Full-time
Experience: 15+ Years

Role Overview

• We are looking for an experienced GCC Delivery Manager  to lead end-to-end project/program delivery with strong technical oversight.
• The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics.
• GCC Delivery director should have prior experience working with GCCs and driving growth in the GCCs

Key Responsibilities

End-to-End Delivery Ownership

• Own delivery of multiple projects/programs across technology stacks
• Ensure projects are delivered on time, within scope and budget
• Drive estimation, planning, and milestone tracking
• Manage risks, dependencies, and escalations

Stakeholder & Client Management

• Act as primary point of contact for clients/stakeholders
• Lead governance calls, status reviews (MBR & QBR), and executive reporting
• Manage scope changes and commercial discussions

Team & Resource Management

• Lead and mentor engineering teams (developers, architects, QA)
• Resource planning and capacity management
• Drive performance reviews and skill development
• Foster high-performance and collaborative culture

Financial & Operational Management

• Own revenue and margin for assigned programs
• Monitor utilization and cost control
• Ensure SLA/KPI adherence
• Drive growth through delivery led initiatives

Process & Quality Governance

• Implement Agile / Scrum / SAFe methodologies
• Ensure compliance with security and quality standards
• Drive continuous improvement initiatives

Required Skills & Experience

• 15+ years overall experience with GCC delivery management capabilities
• Very strong presentation skills
• Excellent people management skills
• Good understanding of digital skills (working experience in the digital skills in the early stage of the career)
• Prior experience in managing the delivery for different type of engagements (Development, Support)
• Very good understanding of application support and the corresponding SLAs
• Prior experience of driving CSAT improvement through continuous service improvement initiative
• Strong solution building & presentation capabilities
• Assess client issues and use your expertise to develop solutions using applicable technologies and best practices.
• Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer’s business objectives.

Job Title: Solutions Architect (Enterprise Product Services)
Location: Chennai / Bangalore / Hyderabad
Job type: Full-time
Experience: 10+ Years
Domain: CX solutions architecture and presales

Role Summary:

• As an EPS Solutions Architect at Movate, you will play a critical role in leading solution development for enterprise customers across various verticals.
• You will coordinate with Workforce Management (WFM), Bid Management, Sales, Delivery teams, and clients to develop tailored solutions for RFP responses, proactive pursuits, and complex customer requirements.
• You will also drive proposal defense, business case development, capability presentations, and collaborate with internal teams to deliver innovative solutions.

Key Responsibilities:

Solution Development and Proposal Support:

• Possess excellent writing skills, as most proactive deals and RFPs require high-quality written content in formats like Word documents and PowerPoints.
• Lead the solution design process for enterprise RFPs and proactive opportunities across Cloud, Networking, Security, Telecom, SaaS, Storage, and Software services.
• Thorough Requirement gathering to understand customer’s needs. Ask additional questions to further strengthen understanding of customer challenges/asks.
• Coordinate with internal teams such as WFM, Bid Management, Sales, and Delivery to develop winning solution responses.
• Draft and refine solutions and engagement models to meet unique customer requirements, leveraging Movate’s digital enablers, IPs, and Propel Labs-driven innovations.
• Drive solution defense presentations, business case development, and capability demonstrations for clients.

Innovation and Digital Solutions:

• Possess a strong grasp of AI and automation solutions used in B2B services, with a focus on applications like self-service, engineer productivity, customer experience, and operational analytics.
• Demonstrate solution acumen to combine digital solutions and engineering expertise and create compelling multi-year managed services models.
• Stay abreast of industry trends and advancements, applying best practices and innovative approaches to solution architecture.

Client Engagement and Presentation:

• Present solutions and value propositions to clients, including senior leadership and C-level executives.
• Conduct solution walkthroughs, capability presentations, and proof-of-concept sessions to articulate Movate’s value proposition.
• Engage with customers to understand their needs, challenges, and goals, and propose relevant solutions.

Collaboration with internal stakeholders:

• Stakeholder management: Liaise with internal stakeholders, such as delivery teams, to leverage existing customer case studies and tailor them effectively for prospective clients.
• Work closely with the Finance team to develop commercial models and pricing strategies for managed services proposals.
• Develop competitive pricing, by benchmarking pricing and effort estimation with industry standards.
• Provide guidance and thought leadership in solution design and architectural best practices across the EPS practice.

Required Skills and Experience:

• 10+ years of experience in CX solutions architecture and presales, with a focus on enterprise-level solutions.
• Proven track record in leading RFP responses, solution defense, and proposal development.
• Strong understanding of digital solutions, automation, and AI-driven capabilities.
• Experience with financial modeling, pricing strategies, and effort estimation.
• Excellent communication and presentation skills, with the ability to engage with C-level stakeholders.
• Excellent communication skills, with the ability to present complex solutions to technical and non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams and build strong relationships with internal and external stakeholders.
• Strong problem-solving skills and the ability to innovate with digital solutions.

Job Title: AI Architect
Location: Bangalore, India (Full-Time, On-site/Hybrid)
Job type: Full-time
Experience: 18+ Years
Domain: IT Services & Consulting / Captive Technology Centers 

Job Summary

• We are seeking a seasoned Principal AI Architect with 18+ years of experience to join our team in Bangalore.
• You will be responsible for defining the enterprise AI strategy, designing scalable, production-grade Artificial Intelligence and Generative AI solutions.
• You will serve as the technical authority, influencing C-suite stakeholders, mentoring high-performing teams, and ensuring our AI investments drive tangible business value. 

Key Responsibilities

• Strategic Vision: Architect and build comprehensive AI infrastructures and hardware solutions, ensuring alignment with overall business goals.
• GenAI & LLM Architecture: Design and deploy Generative AI applications, including RAG (Retrieval-Augmented Generation) systems, Vector Databases, and Agentic AI workflows.
• Solution Architecture: Create end-to-end AI pipelines, including feature stores, model training, deployment, monitoring, and retraining workflows (MLOps/LLMOps).
• Technical Leadership: Act as a subject matter expert (SME) to guide cross-functional teams in adopting best practices in AI, Machine Learning, and Deep Learning.
• Cloud & Integration: Lead integration of AI models with existing legacy enterprise systems using cloud-native services (AWS/Azure/GCP).
• Governance & Ethics: Ensure compliance with data security, privacy, and responsible AI practices (handling bias, model safety).
• Stakeholder Management: Influence senior executives and client stakeholders on AI roadmap adoption, ROI analysis, and vendor evaluation. 

Required Qualifications & Technical Skills

• Experience: 18+ years in software engineering, with at least 5-8 years specifically in AI/ML solution architecture.
• Generative AI: Expert-level understanding of LLMs (GPT, Llama, Mistral), Prompt Engineering, and Vector Stores (Pinecone, FAISS, Weaviate).
• Programming: Mastery of Python and its AI/ML ecosystem (TensorFlow, PyTorch, Scikit-learn).
• Architecture: Deep knowledge of Microservices, APIs, and containerization (Docker, Kubernetes).
• Cloud: Proficiency in Azure AI, AWS Bedrock, or Vertex AI.
• Domain Expertise: Prior experience in Banking/Financial Services (FS), Healthcare, or Retail is highly preferred.
• Education: Bachelor’s or Master’s degree in Computer Science, Data Science, or related quantitative field. 
• Exceptional communication and presentation skills, capable of explaining complex AI concepts to non-technical audiences.
• Proven capability to mentor senior engineers and lead cross-team initiatives.
• Strategic thinking with a strong focus on ROI and business impact. 

Why Join Us

• Work on cutting-edge Agentic AI and GenAI initiatives.
• Shape the AI strategy for global enterprise clients.
• High-visibility role with direct access to executive leadership.