Glossary

A

• Agent Amplification Services
• Agile Support
• AI and Automation consultants
• AI Powered Automation Tools and Support
• Analytics-as-a-service
• Application Development Services 
• Application Modernization Service Providers Company
• Automated Customer Engagement Services
• Automation Tools
• AWS Integration Services

C

• Call Center Outsourcing
• Certified Software Development Engineer in Tests (SDETs)
• Cloud Accelerator Services
• Cloud Advisory Services
• Cloud Contact Center Services
• Cloud Cost Optimization Service Providers
• Cloud Migration Services
• Cloud Outsourcing Partners
• Cloud-Based CX
• Codeless Test Automation Services
• Container Developers
• Content Management Systems Service providers
• Continuous Testing Services
• Conversational AI
• Customer Acquisition
• Customer Journey Orchestration
• Customer Satisfaction Scores (CSAT)
• Customer Service Outsourcing
• CX Consulting
• CX Transformation “as a service”
• Cybersecurity Services

D

• Data Analytics
• Data Center Consolidation Services
• Data Science Consultants
• DevOps Consultants
• DevOps Outsourcing Services
• Digital Assurance and Testing Consultants
• Digital Transformation service providers
• Digital Workplace Service Providers 
• Disaster management and business continuity service provider

E

• Edge Computing and 5G
• Edge Computing Services
• End-to-End Customer Experience
• Enterprise Contact Center Outsourcing
• Enterprise Customer Support
• Enterprise CX Solutions
• Enterprise IT services
• Enterprise QE assessment consultants

F

• Firewall Management Services
• Full-stack developers

G

• Generative AI
• Geo Mapping Service Providers
• Gig Customer Experience
• Gig Peer Experts
• GIS Service Providers
• Go-To-Market (GTM) strategy and consulting services

H

• Hybrid Cloud Management Service Providers
• Hyperscaler Services

I

• Impact sourcing service providers
• Infrastructure Outsourcing Services

L

• Location Data Service Providers
• Low-Code Application Development Services
• LTE Consultants

M

• Modern Workplace Solutions
• Multi-tier Technical Support

N

• Natural Language Processing (NLP) service provider
• Network Operation Center

O

• Omnichannel Support
• On-demand Experts
• Onshore Outsourcing
• Outbound Sales
• Outsourcing Customer Service
• Outsourcing Enterprise Support 
• Outsourcing Help Desk Services
• Outsourcing Lead Generation

P

• Pre and Post Sales Services
• Predictive Threat Intelligence Services
• Product Experience Lifecycle

Q

• Quality Assurance (QA) Service Providers
• Quality Engineering services

R

• Return on Investment (ROI)
• RPA Solution Providers

S

• SaaS ( Software as a Service)
• Salesforce App Developers
• Salesforce Consulting and Implementation
• Security Operations Outsourcing
• Software-Defined Data Centers and Networks
• Software-Defined Networking Architectures
• Spatial Analytics Service Providers
• Sustainability and ESG consulting services

T

• Test Automation Services
• Test Data Management Service Providers
• The pay-per-resolution (PPR) model
• Total Cost of Ownership Reduction

U

• Unified Endpoint Management Service Providers
• Upselling in Contact Center

W

• Windows Application Firewall (WAF)
• Workplace Virtualization Services

Z

• Zero Trust Architecture Consulting Services