Careers at Movate – Costa Rica

Job title: GenAI Platform Lead
Location: Chennai
Experience: 15+ years
Education Qualification: Any Graduate

Role Summary:

• The GenAI Platform Lead is responsible for architecting, building, and operating an enterprise-grade Generative AI platform that enables product teams to rapidly deliver secure, scalable, and cost-efficient AI-powered applications. This is an engineering-led role that combines deep backend and platform engineering expertise with applied Generative AI systems design.
• The role focuses on production-grade LLM integration, ensuring platform reliability, governance, and developer enablement to support the development of robust and scalable AI solutions.

Mandatory Requirements:

• Minimum 15+ years of overall IT experience, with strong expertise in:
  • Python
  • RESTful APIs
  • RDBMS
• Minimum 2+ years of hands-on experience in Generative AI / LLM-based systems, with experience in building or operating production-grade AI platforms or services.
• Proven experience in leading backend or platform engineering teams in an enterprise environment.
• Hands-on exposure to LLM platforms, including:
  • Amazon Bedrock
  • Azure OpenAI
  • OpenAI
  • Anthropic
• Strong ownership mindset with the ability to drive:
  • Architecture
  • Execution
  • Governance
  • Operational Excellence

Job title: Senior PySpark ETL Engineer
Location : Chennai
Experience : 10-12 years
Education Qualifications: Any Graduate

Role Summary:

• The Senior PySpark ETL Engineer is responsible for designing, building, optimizing, and operating scalable data pipelines using Apache Spark (PySpark).
• This role focuses on high-volume batch processing, with optional exposure to streaming data, ensuring performance, reliability, data quality, and cost efficiency across enterprise data platforms.
• The position requires strong Python expertise, hands-on experience with Spark, and deep knowledge of SQL and data modeling.
• It also demands the ability to take full ownership of data pipelines, managing them end-to-end in a production environment.

Mandatory Requirements:

• 10–12 years of overall IT experience, with strong focus on data engineering and ETL
• Minimum 3+ years of hands-on experience with PySpark / Apache Spark in production environments
• Strong experience in designing and implementing ETL / ELT pipelines at scale
• Excellent knowledge of SQL and relational database concepts
• Experience in handling large datasets in distributed environments
• Strong ownership mindset with excellent problem-solving skills and ability to independently manage production pipelines
• Hands-on experience with AWS EMR / Spark on Kubernetes / S3 and orchestration tools such as Airflow / Databricks / Azure Data Factory (ADF)

Job title: Technical Lead – Python Fullstack
Location: Chennai
Experience: 12+ years
Education Qualification: Any Graduate

Role Summary:

• Minimum 12+ years of IT experience, with strong expertise in Python, RESTful APIs, and RDBMS
• Proven leadership capability with excellent communication and interpersonal skills, along with a strong sense of ownership and accountability
• Ability to take end-to-end responsibility for technical design, delivery, and quality

Mandatory Skills:

• Minimum 12+ years of overall IT experience, with at least 5+ years in designing and developing backend/web applications using Python
• Strong expertise in Python backend frameworks such as Django, Flask, FastAPI, or equivalent
• Solid experience in API-first design, implementation, and optimization of RESTful services
• Deep understanding of middleware architecture, backend services, and system integrations
• Hands-on experience in database schema design, implementation, and performance tuning using RDBMS (PostgreSQL/MySQL)

• Strong proficiency in:
• Writing complex SQL queries
• Stored procedures, indexing, and performance optimization
• Transaction handling and data consistency
• Experience with ORM frameworks (Django ORM, SQLAlchemy) and understanding of their performance trade-offs
• Experience building cloud-native applications with focus on:
• Scalability, Performance, Security, and Reliability
• Code reviews, Git version control, CI/CD pipelines, deployment & operations

Job Title: Fulfillment Operations Analyst
Location: Ultralag
Education: Bachelor’s Degree preferred
Experience: 2–4+ years in operations / fulfillment / supply chain / order management
No of Openings: 1+

Summary :

• The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics.
• This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

Roles and Responsibilities

• Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite) 
• Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination 
• Handle high-volume transactional workflows with strong accuracy and attention to detail 
• Monitor and manage expedite requests and operational escalations 
• Act as point of contact for order-related inquiries and provide timely responses 
• Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues 
• Track backlog and monitor order health to ensure on-time delivery 
• Ensure data integrity across pricing, configurations, BOMs, and system records 
• Identify and mitigate risks that could impact fulfillment timelines 
• Support process improvements and contribute to operational efficiency initiatives 
• Assist with reporting and documentation using tools like Google Sheets and Tableau

Required Skills

• Experience working with ERP systems (e.g., NetSuite) 
• Familiarity with CRM tools such as Salesforce 
• Strong analytical and problem-solving skills 
• High attention to detail and accuracy 
• Ability to manage high-volume workloads in fast-paced environments 
• Strong communication and cross-functional collaboration skills 
• Proficiency in Google Workspace (Sheets, Docs, Slides) 
• Ability to manage multiple priorities and meet deadlines

Desired Skills

• Experience with Tableau, Asana, or Smartsheet 
• Knowledge of B2B EDI transactions 
• Background in supply chain, logistics, or order management 
• Experience with process improvement initiatives 
• Ability to work in global or cross-regional environments

Job Title: Data Engineer – Customer Success Analytics
Location: Hybrid, Ultralag, Heredia
Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience)
Experience: 2+ years in data engineering, analytics engineering, or similar roles
No of Openings: 1

Summary:

• The Data Engineer – Customer Success Analytics is responsible for building and maintaining the data infrastructure that supports Customer Success operations and decision-making.
• This role focuses on developing scalable data pipelines, improving data models, and ensuring high-quality, reliable datasets for reporting and analytics.
• The ideal candidate is hands-on, detail-oriented, and passionate about transforming complex data into actionable insights that drive customer outcomes, operational efficiency, and future automation initiatives.

Roles and Responsibilities:

• Design, build, and maintain ETL/ELT pipelines from systems such as Salesforce and other operational platforms into data warehouses (e.g., Snowflake).
• Audit, normalize, and restructure existing data models, tables, and views to improve performance, consistency, and usability.
• Develop clean, scalable, and analytics-ready data models to support dashboards, reporting, and operational workflows.
• Translate business requirements (e.g., ARR, renewals, churn, consumption, customer health) into structured and well-documented data definitions.
• Investigate and resolve data discrepancies by identifying root causes and implementing long-term fixes.
• Optimize query performance, data processing, and overall data warehouse efficiency.
• Implement data validation frameworks, monitoring processes, and quality controls to ensure data accuracy and reliability.
• Document data lineage, transformations, and definitions to support governance and transparency.
• Collaborate with Data Analysts, Customer Success teams, and Operations to build scalable and reusable datasets.
• Prepare structured datasets to support automation initiatives, reporting improvements, and future AI-driven use cases.

Required Skills:

• 2+ years of experience working with data in roles such as Data Engineer, Data Analyst, Analytics Engineer, or similar.
• Strong SQL skills and experience with ETL/ELT processes and data modeling.
• Experience with at least one programming language (e.g., Python, Scala, C#, or similar).
• Hands-on experience with data warehouse technologies (e.g., Snowflake, BigQuery, Spark).
• Familiarity with data build tools such as DBT.
• Experience with version control tools (Git/GitHub) and development workflows.
• Strong understanding of data modeling principles (normalization, dimensional modeling, schema design).
• Proven ability to identify and improve data pipeline and reporting performance.
• Strong analytical and problem-solving skills, particularly in resolving data inconsistencies.
• Ability to work cross-functionally and communicate technical concepts clearly.
• English C1

Desired Skills:

• Experience working with Salesforce data models (Accounts, Opportunities, Contracts, Subscriptions).
• Familiarity with tools such as Tableau, Gainsight, or similar analytics platforms.
• Experience supporting SaaS or subscription-based business models (ARR, renewals, churn, consumption).
• Exposure to automation, predictive analytics, or AI-related data preparation.
• Experience with data governance, access control, and documentation standards.
• Knowledge of REST APIs and server-side technologies (e.g., Node.js, TypeScript, Python).

Job Title: Salesforce CPQ Quoting Specialist & Process Analyst
Location: Ultralag, Heredia (Hybrid)
Experience: 5+ years (SFDC/CPQ focus)
Education: Bachelor’s degree preferred
No. of Openings: 4

Summary:

• The Salesforce CPQ Quoting Specialist & Process Analyst is responsible for building both complex, customized quotes and high-volume transactional quotes with a strong focus on accuracy, consistency, and speed.
• This role partners closely with the sales team to ensure quotes are properly structured, aligned with business rules, and delivered efficiently to support the sales cycle.
• Additionally, this role contributes to evaluating and improving the overall quoting process by analyzing workflows, identifying inefficiencies, and providing actionable recommendations to enhance scalability, streamline operations, and improve stakeholder experience.

Core Responsibilities:

• Configure and build complex quotes for custom solutions, ensuring all client needs and specifications are met
• Generate high-volume, straightforward quotes efficiently and accurately
• Ensure all quotes adhere to company policies and pricing strategies
• Coordinate end-to-end quote lifecycle, including handling non-standard requirements
• Develop expertise in proprietary tools to shape opportunities and translate them into Salesforce quotes
• Analyze current quoting processes to identify areas for improvement
• Collaborate with Sales Operations to understand challenges and streamline workflows
• Provide actionable feedback and recommendations to enhance efficiency and accuracy
• Ensure compliance with company policies
• Address and escalate issues related to quote generation
• Collaborate cross-functionally to resolve complex quoting challenges
• Partner with Global Evergreen Subscriptions Portfolio Sales team
• Act as a liaison between Sales Operations, Account Executives, Deals Desk, and management
• Participate in cross-functional meetings to align processes and strategies
• Track and report on quote outcomes, including win/loss insights and key metrics

Required Skills:

• Proven experience in a sales, quoting, or process improvement role
• Strong expertise in Salesforce (SFDC) – minimum 5 years required
• Experience with Salesforce CPQ and quote configuration
• Strong analytical skills with focus on process optimization, cost structures, and contract terms
• High attention to detail and strong numerical aptitude
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Desired Skills:

• Bachelor’s degree
• Experience working with Sales Operations, Deals Desk, and cross-functional teams
• Experience in high-volume quoting environments
• Familiarity with proprietary quoting or sales tools
• Experience analyzing workflows and driving process improvements

Location: Ultralag, Heredia (Hybrid)
Experience: 1–3 years
Education: Associate degree or equivalent work experience
No. of Openings: 1+

Summary:

• The SAM Back Office Analyst supports Service Account Managers (SAMs) by owning back-office activities related to processing documentation, reporting, and data management.
• This role ensures consistency, quality, and timeliness of information used for decision-making, while contributing to process standardization and operational efficiency.
• The analyst will work closely with cross-functional teams to maintain documentation, build reports and dashboards, validate data accuracy, and provide insights through structured reporting and executive summaries. This is a detail-oriented role requiring strong organizational skills and a proactive, service-oriented mindset.

Core Responsibilities:

• Support frontline Service Account Managers (SAMs) by managing back-office activities related to documentation and reporting
• Create, maintain, and update standard operating procedures (SOPs) for recurring account management activities
• Design, build, and maintain recurring reports and dashboards using tools such as ServiceNow and Salesforce
• Standardized report templates, including layout, metrics, naming conventions, and formatting for consistency
• Perform data quality checks and reconcile key data across systems to ensure accuracy
• Prepare executive summaries highlighting trends, risks, and recommended actions
• Monitor report delivery timelines, quality, and stakeholder feedback, and address any issues
• Propose and implement process improvements to reduce manual work and improve clarity and efficiency
• Collaboration with Service Account Managers, Technical Support, and Implementation teams

Required Skills:

• 1–3 years of experience in customer success, technical support, professional services, or similar roles
• Strong attention to detail and structured writing skills
• Proficiency in spreadsheets and presentation tools (Excel/Google Sheets, PowerPoint/Slides)
• Basic data analysis and interpretation skills
• Strong time management and ability to handle multiple recurring deadlines
• Clear and professional written and verbal communication skills
• Ability to work on multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office or Google Workspace
• English B2+-C1

Desired Skills:

• Experience working with reporting tools or platforms such as ServiceNow or Salesforce
• Exposure to working with Service Account Managers or customer-facing teams
• Experience creating SOPs or processing documentation
• Experience in process improvement or operational efficiency initiatives
• Service-oriented mindset focused on supporting frontline teams

Location: Ultralag, Heredia (Hybrid)
Experience: 3+ years
Education: Associate’s degree or equivalent preferred
No. of Openings: 1+

Summary:

• The Asset Recovery Analyst is responsible for supporting asset recovery operations by ensuring accurate reconciliation between internal systems and third-party logistics partners.
• This role plays a key part in maintaining data integrity across the service logistics network, managing return transactions, and supporting billing and recovery processes.
• The analyst will work closely with internal teams and external partners to monitor return dispatches, resolve transaction issues, and provide reporting insights to drive operational improvements.
• This is a highly detail-oriented role requiring strong analytical skills and the ability to manage tasks independently in a fast-paced environment.

Core Responsibilities:

• Monitor return dispatches and ensure alignment between ERP systems (e.g., SAP) and third-party return transactions
• Identify failed or incorrect transactions, investigate root causes, and implement corrections
• Track daily and weekly defective return locations (e.g., UPS) to identify processing issues and resolve open transactions
• Maintain a consolidated log of defective transactions, including root cause and corrective actions
• Provide weekly reconciliation reports and highlight areas requiring remediation to leadership teams
• Support monthly and quarterly close processes by addressing transaction discrepancies
• Identify activities supporting billing and payment processes within asset recovery
• Collaborate with third-party partners and internal IT teams to ensure system alignment
• Respond to customer and partner inquiries related to return labels and instructions
• Participate in ongoing projects, meetings, and provide regular updates on operational activities

Required Skills:

• 3+ years of experience in data analysis within a service parts, logistics, or supply chain environment
• Experience working with ERP systems such as SAP or Oracle
• Strong analytical and problem-solving skills
• Advanced Excel/Google Sheets skills (VLOOKUP, Pivot Tables, Concatenate)
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to work independently in a remote environment
• Proficiency in Microsoft Office or Google Workspace

Desired Skills:

• Basic understanding of global logistics and trade management
• Experience with service planning or logistics systems (e.g., UPS, Baxter)
• Experience supporting billing and asset recovery processes
• Ability to work in global or cross-functional environments
• Additional language skills beyond English

Location: Ultralag, Heredia (Hybrid)
Education: Bachelor’s degree in Business, Operations, Project Management, or related field (or equivalent experience)
Experience: Experience in a project coordinator, project support, or operations coordination role
No of Openings: 1

Summary:

• The Project Coordinator – Advanced Services Modernization Program supports execution across multiple workstreams within Professional Services Operations.
• This role is responsible for maintaining project plans, tracking milestones, managing dependencies, and coordinating cross-functional activities.
• The ideal candidate is highly organized, detail-oriented, and capable of driving day-to-day coordination, data accuracy, and stakeholder alignment across modernization initiatives.

Roles and Responsibilities:

• Coordinate project schedules, meetings, and deliverables across cross-functional teams.
• Maintain project plans, trackers, risk logs, and status reports to ensure accurate project visibility.
• Monitor project timelines and follow up on action items and deliverables to ensure deadlines are met.
• Prepare and maintain project documentation, reports, meeting agendas, and meeting minutes.
• Facilitate communication between stakeholders, vendors, and internal teams to ensure alignment and effective information flow.
• Track project risks, issues, and dependencies and escalate when necessary.
• Support project rollouts, training coordination, and operational readiness activities.
• Maintain project documentation repositories and reporting dashboards.
• Coordinate project meetings, workshops, and status reviews.
• Assist project and program managers with reporting, documentation, and coordination activities.
• Ensure project actions and deliverables are completed and properly documented.
• Provide regular project status updates and progress reporting.

Required Skills:

• Experience in a project coordinator, project support, or operations coordination role.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Experience coordinating meetings, schedules, and cross-functional project activities.
• Experience maintaining project plans, trackers, status reports, and documentation.
• Ability to track action items, risks, and issues and follow up to ensure completion.
• Experience with project tracking tools such as Asana, Jira, or MS Project.
• Ability to work independently and coordinate across multiple teams and stakeholders.
• Strong attention to detail and problem-solving skills.

Desired Skills:

• Experience supporting project rollouts, training coordination, or operational initiatives.
• Google Suite or Microsoft Office
• ServiceNow

Job Title: Sr. Developer – Frontend Technologies
Location: Bangalore
Experience: 4–6 Years

Job Summary

• We are seeking an experienced Senior Frontend Developer with strong hands-on expertise in WordPress-based frontend development.
• The ideal candidate will have a solid foundation in modern frontend technologies and a proven ability to build responsive, high-performing, and cross-browser compatible user interfaces.
• You will collaborate closely with designers, backend developers, and stakeholders to deliver engaging and scalable web solutions.

Key Responsibilities

• Develop and maintain frontend components and user interfaces using WordPress, HTML5, CSS3, JavaScript, and jQuery
• Customize and enhance WordPress themes to meet business and design requirements
• Design and implement responsive landing pages with pixel-perfect accuracy
• Work with page builders such as Elementor, WPBakery, or similar tools for rapid and flexible UI development
• Ensure cross-browser compatibility across major browsers and devices
• Optimize frontend code for performance, speed, and SEO best practices
• Use browser developer tools to debug, test, and fine-tune UI functionality
• Collaborate with UI/UX designers to convert design mockups into functional web pages
• Follow best practices for clean, reusable, and maintainable code
• Participate in code reviews and provide technical guidance to junior developers
• Identify and resolve frontend bugs, UI issues, and usability problems

Required Skills & Qualifications

Mandatory (Must Have Skills)

• 4–6 years of strong hands-on coding experience in frontend development
• Extensive experience with WordPress frontend development and theme customization
• Proficiency in HTML5, CSS3, JavaScript, and jQuery
• Strong experience in responsive web development (mobile-first approach preferred)
• Hands-on experience creating landing pages and marketing-focused UI components
• Solid understanding of cross-browser compatibility issues and solutions
• Experience with performance optimization techniques (minification, caching, asset optimization, etc.)

Tools & Technologies

• WordPress
• HTML / CSS / JavaScript / jQuery
• Page builders: Elementor, WPBakery, or similar
• Browser developer tools (Chrome DevTools, Firefox DevTools, etc.)

Good to Have (Preferred Skills)

• Basic understanding of PHP for WordPress (frontend-related use cases)
• Familiarity with SEO fundamentals and accessibility standards (WCAG)
• Experience with version control systems like Git
• Knowledge of modern frontend practices or frameworks (added advantage)

Desired Personal Attributes

• Strong analytical and problem-solving skills
• Attention to detail and passion for clean UI/UX implementation
• Ability to work independently and as part of a collaborative team
• Good communication skills and ability to explain technical concepts clearly
• Proactive mindset with a willingness to learn and adapt

Job title: Brand Strategist & Creative Director
Location: Bangalore
Experience: 15+ years of overall experience in brand strategy, creative leadership, and integrated marketing for B2C & B2B / technology-driven organizations

Role Overview

• We are seeking a Brand Strategist & Creative Director to own and elevate our brand presence across all digital and marketing touchpoints. This is a highly hands-on leadership role responsible for defining brand strategy, directing creative execution, driving demand generation, and aligning marketing operations with business goals.
• The ideal candidate will combine strategic thinking, creative excellence, and operational rigor, with deep experience in technology-led branding, AI-driven marketing, and automation-led growth in the US market.
• A core expectation of this role is the ability to leverage AI/LLMs and automation to deliver measurable improvements in marketing efficiency, campaign velocity, and pipeline impact.
• Candidates with prior experience in the US market across transportation, tourism, hospitality, or tour operations domains will be given strong preference.

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Role & Responsibilities

1. Brand Strategy & Positioning

• Define, evolve, and own the company’s brand strategy, brand architecture, messaging framework, and visual identity
• Ensure consistent brand voice and storytelling across all channels, including website, campaigns, content, and sales assets
• Lead brand research, competitive positioning, and market insights for B2B technology audiences

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2. Creative Direction & Content Leadership

• Act as the creative owner for all marketing outputs—campaigns, websites, videos, images, presentations, and sales enablement assets
• Translate business objectives into high-impact creative concepts and campaign narratives
• Lead creative production for:
   • Brand and explainer videos
   • Campaign visuals and ad creatives
   • Website UI banners, visual storytelling, and assets
• Maintain quality, originality, and consistency across all creative deliverables

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3. Digital Campaigns & Demand Generation

• Own end-to-end digital campaign planning and execution, from strategy to delivery in the US market
• Drive organic and paid lead generation efforts aligned to pipeline and revenue goals
• Plan, execute, and optimise:
   • Website organic lead generation (SEO/GEO-driven)
   • Paid media campaigns across Google, Meta, and LinkedIn
• Collaborate closely with sales and leadership to align campaigns with GTM priorities
• Leverage AI and automation to improve key performance metrics, including:
   • Reduction in Cost per Lead (CPL)
   • Improved conversion rates across funnel stages
   • Faster campaign launch and optimization cycles
   • Increased campaign scalability and efficiency

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4. Website & Marketing Operations

• Own the company website as a primary growth engine, including:
  •  Conversion optimisation
  •  Content strategy
  •  SEO/GEO performance

• Manage website updates, landing pages, and campaign integrations using WordPress

• Lead marketing operations through HubSpot Marketing Hub, including:
  •  Campaigns
  •  Email workflows
  •  Lead scoring and attribution
  •  Reporting and dashboards

• Implement AI/LLM-driven workflows to:
  •  Scale content creation (blogs, landing pages, ad creatives)
  •  Enable personalization and audience segmentation
  •  Automate lead nurturing and lifecycle marketing

• Drive measurable outcomes such as:
  •  Improved website conversion rates
  •  Higher MQL to SQL conversion
  •  Reduced manual effort and faster turnaround time

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5. Analytics & Performance Management

• Track and analyse campaign and website performance using:
  •  Google Analytics (GA4)
  •  Looker Studio
  •  HubSpot analytics

• Translate data into insights and continuous improvement actions
• Utilize AI-driven analytics to:
   • Enable predictive insights and performance forecasting
   • Optimize channel spend and budget allocation
• Own and report on KPIs including:
   • Marketing-attributed revenue and ROI
   • Funnel conversion metrics
   • Campaign efficiency and velocity

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6. Project Delivery & Stakeholder Management

• Own project timelines, creative workflows, and campaign delivery from concept to launch in the US market
• Collaborate with internal stakeholders including leadership, sales, product, and external partners
• Ensure on-time, on-brand, and high-quality delivery across multiple concurrent initiatives

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Required Skills & Expertise

Strategic & Functional Expertise

• Brand strategy & brand management
• Creative direction and visual storytelling
• Digital campaign strategy and execution
• Website organic lead generation
• Paid media lead generation
• SEO / GEO understanding and implementation
• Marketing operations and automation
• End-to-end project delivery
• Stakeholder management and executive communication
• Mandatory: Hands-on expertise with AI tools, Large Language Models (LLMs), and AI-driven marketing workflows
• Mandatory: Proven track record of using AI/automation to deliver measurable business outcomes, such as:
  • Reduction in Cost per Lead (CPL)
  • Improved conversion rates
  • Faster campaign deployment cycles
  • Increased content production efficiency

Tools & Platforms (Hands-on Experience Required)

• HubSpot Marketing Hub
• HubSpot CRM
• WordPress CMS
• Google Ads
• Meta Ads Manager
• LinkedIn Campaign Manager
• Google Analytics / GA4
• Looker Studio
• Canva
• Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects – or equivalents)
• AI-powered tools and platforms (e.g., ChatGPT, generative AI tools, marketing automation platforms) – mandatory

Leadership Expectations

• Strong ownership mindset with the ability to operate both strategically and tactically
• Mentorship of internal creative, content, and marketing team members
• Clear communicator who can influence senior stakeholders and business leaders
• High attention to detail with a bias toward execution and measurable outcomes
• Data-driven mindset with accountability for KPIs and business impact
• Ability to translate AI/automation capabilities into tangible revenue and growth outcomes

Nice to Have

• Experience in software development, SaaS, or IT services branding
• Experience working in high-growth or scale-up environments
• Exposure to ABM (Account-Based Marketing) and enterprise B2B campaigns
• Experience in the US market within transportation, tourism, hospitality, or tour operations domains will provide a strong competitive advantage

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia or Terracampus, Tres Rios
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Outbound Sales Representative
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, Sales experience.
Education Qualification: Any Diploma
No of positions: 20

Summary:

• Business Growth Specialists (BGs) are quota-carrying sales professionals responsible for driving product adoption and growth across a portfolio of SMB merchants.
• This is a high-volume, outbound phone sales role. Growth Specialists spend the majority of their time proactively calling merchants, generating opportunities, and closing store-level adoption across Ads, Promos & Loyalty, and Menu Photos.
• Success in this role requires comfort operating in a fast-paced, metrics-driven environment, the ability to manage heavy outbound activity, and the confidence to engage busy merchant decision-makers in high-quality sales conversations.

Roles and Responsibilities:

High-Volume Outbound Sales

• Execute heavy outbound phone outreach daily to drive store closed-won performance
• Manage a large call volume while maintaining high-quality, consultative conversations
• Own weekly quotas across multiple growth products
• Prospect and find decision makers when contact information is unavailable
• Effectively build and manage a pipeline of opportunity including a strong follow up cadence

Product Adoption & Revenue Growth

• Drive adoption across Ads, Promos & Loyalty, Menu Photos
• Identify opportunities for bundled and multi-product solutions
• Overcome objections and navigate conversations with time-constrained decision-makers
• Close opportunities efficiently in a high-velocity sales cycle

Operational Excellence

• Accurately track outreach, pipeline, and closed-won activity in Salesforce (or similar CRM)
• Meet or exceed weekly activity and performance expectations such as Dials and Talk Time as well as Closed Won Opportunities
• Leverage tools such as Google Sheets/Excel and outbound dialers (e.g., Dialpad, Outreach) to maximize productivity

Required Skills:

• Proficient speaking English to US based customers.
• 2+ years of experience in inside sales or field sales—especially phone-heavy environments with weekly quotas.
• Strong communication skills and comfort selling to busy decision-makers.
• Ability to manage a large outbound volume while maintaining high-quality conversations.
• Data-driven mindset with a willingness to learn, iterate, and adopt new playbooks.
• High resilience, adaptability, and bias toward action in a fast-moving environment.
• Experience using Salesforce or similar CRM platforms
• Proficiency in Google Sheets or Microsoft Excel

Desired Skills:

• Previous experience in Delivery Apps Support.
• Salesforce knowledge.
• Experience selling multi-product or solution-based offerings
• Comfort working in fast-paced, performance-driven environments
• Strong objection handling and closing skills
• Experience using outbound sales tools (e.g., Dialpad, Outreach)
• High school diploma or equivalent

Location: Ultralag, Heredia (Hybrid)
Education: Bachelor’s degree in Business, Engineering, IT, or a related field
Experience: 1+ years leading customer-facing, cross-functional projects
No of Openings: 1

Summary:

• The Project Manager will support a multi-year global initiative focused on proactively upgrading customer storage arrays from SAS to NVMe technology. This program ensures that customers maintain a modernized, fully supported infrastructure aligned with long-term service commitments.
• The role requires exceptional coordination, communication, and stakeholder management, as well as the ability to guide customers and internal teams through complex upgrade processes.
• The Project Manager will serve as the single point of contact for customers throughout the upgrade journey, ensuring alignment, smooth execution, and a high-quality experience.

Roles and Responsibilities:

• Engage with customers and account teams to introduce the SAS-to-NVMe upgrade program and outline key requirements and processes.
• Collaborate with Technical QA Engineers to review and validate upgrade action plans; present project plans directly to customers.
• Identify the correct Bill of Materials (BOM) and submit all required part-dispatch requests.
• Coordinate all dependencies for onsite work, including any required code upgrades or technical pre-work with Support teams.
• Proactively follow up on pending tasks, ensuring timely progress across all project activities.
• Maintain consistent, clear communication with customers, providing updates throughout each stage of the upgrade process.
• Schedule onsite activities in partnership with Installation Scheduling teams and ensure accurate tracking of milestones.
• Confirm completion of all deliverables and ensure activity status is properly documented.
• Act as the primary point of contact for all questions, issues, and escalations related to the upgrade.
• Prepare and submit progress reports and metrics for the Program Lead to consolidate into program-wide reporting.

Required Skills:

• 1+ years of experience in project management roles involving customer interaction and cross-functional collaboration.
• Strong communication skills in English, both written and verbal.
• Excellent organizational and coordination abilities with attention to detail.
• Strong problem-solving skills, with the ability to gather data, analyze issues, and recommend solutions.
• Proactive, action-oriented mindset with the ability to operate independently and drive progress.
• Experience delivering positive customer satisfaction outcomes in previous projects.
• Familiarity with storage environments, enterprise hardware, or related technology (preferred).

Desired Skills:

• Experience working with logistics, support, or delivery teams in a technical environment.
• Knowledge of enterprise infrastructure, IT workflow dependencies, or similar environments.
• Ability to manage complex multi-step processes with multiple stakeholders.
• Google Workspace
• Salesforce (preferred)
• Project management tools (Smartsheet, MS Project, Asana, or similar)

Location: Ultralag
Education: Bachelor’s Degree preferred
Experience: 2–4+ years in operations / fulfillment / supply chain / order management
No of Openings: 1+

Summary

• The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics.
• This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

Roles and Responsibilities

• Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite)
• Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination
• Handle high-volume transactional workflows with strong accuracy and attention to detail
• Monitor and manage expedite requests and operational escalations
• Act as point of contact for order-related inquiries and provide timely responses
• Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues
• Track backlog and monitor order health to ensure on-time delivery
• Ensure data integrity across pricing, configurations, BOMs, and system records
• Identify and mitigate risks that could impact fulfillment timelines
• Support process improvements and contribute to operational efficiency initiatives
• Assist with reporting and documentation using tools like Google Sheets and Tableau

Required Skills

• Experience working with ERP systems (e.g., NetSuite)
• Familiarity with CRM tools such as Salesforce
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Ability to manage high-volume workloads in fast-paced environments
• Strong communication and cross-functional collaboration skills
• Proficiency in Google Workspace (Sheets, Docs, Slides)
• Ability to manage multiple priorities and meet deadlines

Desired Skills

• Experience with Tableau, Asana, or Smartsheet
• Knowledge of B2B EDI transactions
• Background in supply chain, logistics, or order management
• Experience with process improvement initiatives
• Ability to work in global or cross-regional environments