Careers at Movate – Costa Rica

Location: Ultralag, Heredia (Hybrid)
Education: Bachelor’s degree in Business, IT, Information Systems, or related field (or equivalent experience)
Experience: 2+ years of experience in Gainsight administration or Customer Success Operations
No of Openings: 1

Summary:

• The Gainsight Administrator – Customer Success is responsible for managing and optimizing the Gainsight platform to support customer lifecycle management, engagement strategies, and operational efficiency.
• This role works closely with Customer Success, Operations, and cross-functional teams to translate business requirements into scalable system configurations, workflows, and automation.
• The ideal candidate combines technical expertise with strong business acumen to enhance customer experience, improve retention, and drive data-driven decision-making.

Roles and Responsibilities:

• Configure, deploy, and administer the Gainsight platform, including dashboards, reports, rules engine, workflows, permissions, and integrations.
• Collaborate with cross-functional stakeholders to gather requirements and translate them into scalable Gainsight and CRM configurations.
• Define and manage key metrics, data sources, and reporting structures to support customer health, renewals, and lifecycle tracking.
• Design and maintain business rules to analyze customer data and trigger proactive engagement actions.
• Support the rollout, documentation, and continuous improvement of Customer Success processes.
• Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration.
• Monitor system performance, data integrity, and user activity; recommend and implement enhancements.
• Stay current with platform updates and evaluate opportunities to leverage new features and capabilities.
• Partner with operations and analytics teams to ensure data accuracy and alignment across systems.

Required Skills:

• 2+ years of experience as a Gainsight Administrator or advanced Gainsight user.
• Hands-on experience configuring and managing Gainsight modules (rules engine, dashboards, workflows, reporting).
• Experience working with CRM systems such as Salesforce, including understanding data structures.
• Ability to translate business requirements into technical system configurations and automation workflows.
• Understanding of Customer Success concepts such as health scoring, churn risk, renewals, and lifecycle management.
• Strong analytical and problem-solving skills with high attention to detail.
• Experience working cross-functionally and managing priorities independently.
• Excellent written and verbal communication skills.

Desired Skills:

• 2–5 years of experience in Customer Success Operations, Business Analysis, or similar roles.
• CRM administration experience or relevant certifications.
• Experience supporting SaaS or subscription-based business models.
• Experience designing or optimizing customer health scoring frameworks.
• Strong reporting and dashboard development skills.
• Familiarity with system integrations and automation tools.
• Experience presenting insights or working with senior stakeholders.

Location: Hybrid, Ultralag, Heredia
Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience)
Experience: 2+ years in data engineering, analytics engineering, or similar roles
No of Openings: 1

Summary:

• The Data Engineer – Customer Success Analytics is responsible for building and maintaining the data infrastructure that supports Customer Success operations and decision-making.
• This role focuses on developing scalable data pipelines, improving data models, and ensuring high-quality, reliable datasets for reporting and analytics.
• The ideal candidate is hands-on, detail-oriented, and passionate about transforming complex data into actionable insights that drive customer outcomes, operational efficiency, and future automation initiatives.

Roles and Responsibilities:

• Design, build, and maintain ETL/ELT pipelines from systems such as Salesforce and other operational platforms into data warehouses (e.g., Snowflake).
• Audit, normalize, and restructure existing data models, tables, and views to improve performance, consistency, and usability.
• Develop clean, scalable, and analytics-ready data models to support dashboards, reporting, and operational workflows.
• Translate business requirements (e.g., ARR, renewals, churn, consumption, customer health) into structured and well-documented data definitions.
• Investigate and resolve data discrepancies by identifying root causes and implementing long-term fixes.
• Optimize query performance, data processing, and overall data warehouse efficiency.
• Implement data validation frameworks, monitoring processes, and quality controls to ensure data accuracy and reliability.
• Document data lineage, transformations, and definitions to support governance and transparency.
• Collaborate with Data Analysts, Customer Success teams, and Operations to build scalable and reusable datasets.
• Prepare structured datasets to support automation initiatives, reporting improvements, and future AI-driven use cases.

Required Skills:

• 2+ years of experience working with data in roles such as Data Engineer, Data Analyst, Analytics Engineer, or similar.
• Strong SQL skills and experience with ETL/ELT processes and data modeling.
• Experience with at least one programming language (e.g., Python, Scala, C#, or similar).
• Hands-on experience with data warehouse technologies (e.g., Snowflake, BigQuery, Spark).
• Familiarity with data build tools such as DBT.
• Experience with version control tools (Git/GitHub) and development workflows.
• Strong understanding of data modeling principles (normalization, dimensional modeling, schema design).
• Proven ability to identify and improve data pipeline and reporting performance.
• Strong analytical and problem-solving skills, particularly in resolving data inconsistencies.
• Ability to work cross-functionally and communicate technical concepts clearly.
• English C1

Desired Skills:

• Experience working with Salesforce data models (Accounts, Opportunities, Contracts, Subscriptions).
• Familiarity with tools such as Tableau, Gainsight, or similar analytics platforms.
• Experience supporting SaaS or subscription-based business models (ARR, renewals, churn, consumption).
• Exposure to automation, predictive analytics, or AI-related data preparation.
• Experience with data governance, access control, and documentation standards.
• Knowledge of REST APIs and server-side technologies (e.g., Node.js, TypeScript, Python).

Position: Account-Based Marketing (ABM) Specialist / Manager
Experience Required: 6-10 Years in Business Development or Sales in IT Services with Proven Results
Location – Bangalore (Hybrid)
Work Timing – US Hours

Role Overview

We are seeking a highly driven and experienced Account-Based Marketing (ABM) professional with strong expertise in IT services business development or sales. The ideal candidate has a demonstrated track record of delivering measurable growth through strategic, insight-driven ABM programs. This role will collaborate closely with sales, solutioning, and marketing teams to identify high-value accounts, craft targeted engagement strategies and accelerate pipeline impact.

Key Responsibilities

• Develop and execute end-to-end Account-Based Marketing strategies for priority accounts.
• Partner with business development and sales leaders to target existing accounts and build personalized engagement plans.
• Create highly tailored content, messaging frameworks, and value propositions aligned with Movate service offerings.
• Drive multi-channel ABM campaigns using email, digital, social, events, and personalized outreach.
• Align with sales teams to track account progression, influence revenue, and provide insights for optimization.
• Lead strategic research and account intelligence efforts to fuel account-specific plays.
• Coordinate cross-functional resources across marketing, product, and delivery teams.
• Monitor ABM campaign performance, create dashboards, and deliver executive-level reporting.
• Support pipeline acceleration efforts through targeted programs, thought leadership, and executive engagement.

Required Skills & Experience

• 6+ years of progressive experience in business development, Inside Sales, or ABM roles with leading IT services companies.
• Strong understanding of ITS services across Infrastructure and Engineering, market trends, and buyer personas.
• Proven track record of generating measurable pipeline and revenue impact through Inside Sales and ABM.
• Ability to translate complex IT Services / solutions into simple, compelling value propositions.
• Experience with ABM platforms and tools (e.g., HubSpot etc).
• Excellent communication, storytelling, and presentation skills.
• Strong analytical mindset with ability to interpret data and optimize campaigns.
• Cross-functional collaboration experience working with sales, pre-sales, delivery, and product teams.
• Ability to manage multiple account programs simultaneously.

Must Have

• Experience in B2B tech consulting.
• Familiarity with enterprise-level consultative selling.
• Prove track of driving pipeline and revenue in selling support services.

Job title: Technical Lead
Work Location: Chennai Guindy
Experience: 10 – 15 years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Lead and work along with team to deliver commitments smoothly.
• Smart enough to perform technical impact analysis to derive nearest estimation efforts.
• Should develop skills on AI aided development and optimization.
• Should proactively take care of Vulnerability fixes and Engineering metrics and improve the same through teamPerform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conduct feasibility studies to ensure the product is up to date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis.
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques.

Required:

• 10+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Strong understanding of UI frameworks/languages such as Angular.
• Hands-on experience in designing, implementing, and optimizing database schemas using RDBMS, with a focus on MySQL or Postgres.
• Proficient in writing complex SQL queries, stored procedures, and triggers.

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience: 2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification: University degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities.
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
• Work with established programs and sizing tools to support customer pursuits
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred)
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful

Job Title: Service Account Manager
Location:  Ultra lag, Heredia (Hybrid)
Education: High School Diploma or equivalent is required. College degree is desirable.
Experience: 1-3 years’ experience in customer success, storage technical support, professional services, or similar roles

Summary

• The Service Account Management team is dedicated to Customer Success.
• This role focuses on supporting Strategic Accounts by working closely with Regional and Global Service Account Managers, Sales, Pre-Sales, and other teams to deliver exceptional customer experiences.
• The Service Account Manager will help administer post-sales and support activities, ensuring the company delivers world-class service that differentiates it from competitors.

Roles and Responsibilities

• Assist Service Account Managers in driving customer relationships and managing post-sales and support activities.
• Monitor, own, troubleshoot, and resolve customer issues across all severity levels using best practices in collaboration and troubleshooting.
• Proactively understand customer expectations and maintain a strong focus on the customer experience.
• Collaborate constructively across teams and functions to achieve shared goals.
• Provide clear, concise, and professional communication with customers.
• Manage multiple projects and support issues simultaneously.
• Champion customer issues internally and represent the company externally.
• Actively participate in customer calls, including urgent escalations.
• Assist in daily and weekly meetings with customers alongside Service Account Managers to coordinate successful product deployments.
• Help accelerate the closure of open cases by working closely with customers and assigned Support Engineers.
• Participate in regular status calls and provide reports summarizing key activities, outstanding issues, and product health.
• Provide weekend, holiday, and on-shift coverage as required.
• Maintain a positive attitude and enjoy the process.

Required Skills

• Customer support and relationship management skills.
• Foundational technical understanding of customer environments and requirements.
• Facilitation and meeting management skills.
• Strong documentation and organizational abilities.
• Ability to produce clear status reports.
• Active listening skills.
• Excellent English written and verbal communication skills.

Desired Skills

• Strong client-facing and internal communication skills.
• Excellent organizational skills with great attention to detail.
• Ability to handle multiple priorities and engagements simultaneously.
• Ability to remain calm and professional during stressful situations.
• Strong customer experience focus, with the ability to identify and resolve or escalate issues effectively.
• Working knowledge of Microsoft Office Suite and/or Google Workspace.

Job title: Delivery Manager – Technical
Experience: 15+ Years
Location: Chennai / Bangalore
Job type: Full-time

Role Overview

• We are looking for an experienced Delivery Manager – Technical to lead end-to-end project/program delivery with strong technical oversight. The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics.
• The ideal candidate should combine strong technical depth with program management expertise.

Key Responsibilities

End-to-End Delivery Ownership

• Own delivery of multiple projects/programs across technology stacks
• Ensure projects are delivered on time, within scope and budget
• Drive estimation, planning, and milestone tracking
• Manage risks, dependencies, and escalations

Stakeholder & Client Management

• Act as primary point of contact for clients/stakeholders
• Lead governance calls, status reviews (MBR & QBR), and executive reporting
• Manage scope changes and commercial discussions

Team & Resource Management

• Lead and mentor engineering teams (developers, architects, QA)
• Resource planning and capacity management
• Drive performance reviews and skill development
• Foster high-performance and collaborative culture

Financial & Operational Management

• Own revenue and margin for assigned programs
• Monitor utilization and cost control
• Ensure SLA/KPI adherence
• Drive growth through delivery led initiatives

Process & Quality Governance

• Implement Agile / Scrum / SAFe methodologies
• Ensure compliance with security and quality standards
• Drive continuous improvement initiatives

Required Skills & Experience

• 15+ years overall experience with delivery management capabilities
• Very strong presentation skills
• Excellent people management skills
• Good understanding of digital skills (working experience in the digital skills in the early stage of the career)
• Prior experience in managing the delivery for different type of engagements (Development, Support)
• Very good understanding of application support and the corresponding SLAs
• Prior experience of driving CSAT improvement through continuous service improvement initiative
• Strong solution building & presentation capabilities
• Assess client issues and use your expertise to develop solutions using applicable technologies and best practices.
• Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer’s business objectives.

Job title: Digital Enterprise Architect
Experience: 15+ Years
Location: Chennai / Bangalore / Hyderabad
Job type: Full-time

Job Summary

• Responsible for defining and driving enterprise-wide digital architecture aligned with business strategy.
• Pre-sales solution support for all the RFPs
• Architecture review & oversight for all the critical programs

Key Responsibilities:

• Define enterprise architecture vision, standards, principles, and roadmaps aligned to business goals.
• Translate business requirements into scalable, secure, and future-ready technology architectures.
• Lead cloud migration, application modernization, and platform transformation initiatives.
• Drive adoption of microservices, API-led integration, and cloud-native architectures.
• Support proposals & Technical solutions for the proposals
• Provide Technical oversight for the critical programs
• Guide architecture for data platforms, analytics, AI/ML, and automation initiatives.
• Establish architecture governance, review processes, and compliance standards.
• Partner with CXOs, business leaders, product owners, and engineering teams.
• Reduce technical debt and promote reuse and cost optimization.
• Mentor solution architects and technical teams.

Required Skills & Experience

• 15+ years of IT experience with 5+ years in Enterprise or Digital Architecture roles.
• Strong experience across application, data, integration, and infrastructure architecture.
• Strong prior experience in developing technical solutions and providing architectural support for RFPs.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Exposure to DevOps, CI/CD pipelines, containers, and Kubernetes.
• Knowledge of data platforms, analytics architectures, and AI/ML concepts.
• Understanding of enterprise security, IAM, and compliance frameworks (ISO, SOC2, GDPR).

Job Title: GCC Delivery Manager 
Location: Bangalore, India (Full-Time, On-site/Hybrid)
Job type: Full-time
Experience: 15+ Years

Role Overview

• We are looking for an experienced GCC Delivery Manager  to lead end-to-end project/program delivery with strong technical oversight.
• The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics.
• GCC Delivery director should have prior experience working with GCCs and driving growth in the GCCs

Key Responsibilities

End-to-End Delivery Ownership

• Own delivery of multiple projects/programs across technology stacks
• Ensure projects are delivered on time, within scope and budget
• Drive estimation, planning, and milestone tracking
• Manage risks, dependencies, and escalations

Stakeholder & Client Management

• Act as primary point of contact for clients/stakeholders
• Lead governance calls, status reviews (MBR & QBR), and executive reporting
• Manage scope changes and commercial discussions

Team & Resource Management

• Lead and mentor engineering teams (developers, architects, QA)
• Resource planning and capacity management
• Drive performance reviews and skill development
• Foster high-performance and collaborative culture

Financial & Operational Management

• Own revenue and margin for assigned programs
• Monitor utilization and cost control
• Ensure SLA/KPI adherence
• Drive growth through delivery led initiatives

Process & Quality Governance

• Implement Agile / Scrum / SAFe methodologies
• Ensure compliance with security and quality standards
• Drive continuous improvement initiatives

Required Skills & Experience

• 15+ years overall experience with GCC delivery management capabilities
• Very strong presentation skills
• Excellent people management skills
• Good understanding of digital skills (working experience in the digital skills in the early stage of the career)
• Prior experience in managing the delivery for different type of engagements (Development, Support)
• Very good understanding of application support and the corresponding SLAs
• Prior experience of driving CSAT improvement through continuous service improvement initiative
• Strong solution building & presentation capabilities
• Assess client issues and use your expertise to develop solutions using applicable technologies and best practices.
• Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer’s business objectives.

Job Title: Solutions Architect (Enterprise Product Services)
Location: Chennai / Bangalore / Hyderabad
Job type: Full-time
Experience: 10+ Years
Domain: CX solutions architecture and presales

Role Summary:

• As an EPS Solutions Architect at Movate, you will play a critical role in leading solution development for enterprise customers across various verticals.
• You will coordinate with Workforce Management (WFM), Bid Management, Sales, Delivery teams, and clients to develop tailored solutions for RFP responses, proactive pursuits, and complex customer requirements.
• You will also drive proposal defense, business case development, capability presentations, and collaborate with internal teams to deliver innovative solutions.

Key Responsibilities:

Solution Development and Proposal Support:

• Possess excellent writing skills, as most proactive deals and RFPs require high-quality written content in formats like Word documents and PowerPoints.
• Lead the solution design process for enterprise RFPs and proactive opportunities across Cloud, Networking, Security, Telecom, SaaS, Storage, and Software services.
• Thorough Requirement gathering to understand customer’s needs. Ask additional questions to further strengthen understanding of customer challenges/asks.
• Coordinate with internal teams such as WFM, Bid Management, Sales, and Delivery to develop winning solution responses.
• Draft and refine solutions and engagement models to meet unique customer requirements, leveraging Movate’s digital enablers, IPs, and Propel Labs-driven innovations.
• Drive solution defense presentations, business case development, and capability demonstrations for clients.

Innovation and Digital Solutions:

• Possess a strong grasp of AI and automation solutions used in B2B services, with a focus on applications like self-service, engineer productivity, customer experience, and operational analytics.
• Demonstrate solution acumen to combine digital solutions and engineering expertise and create compelling multi-year managed services models.
• Stay abreast of industry trends and advancements, applying best practices and innovative approaches to solution architecture.

Client Engagement and Presentation:

• Present solutions and value propositions to clients, including senior leadership and C-level executives.
• Conduct solution walkthroughs, capability presentations, and proof-of-concept sessions to articulate Movate’s value proposition.
• Engage with customers to understand their needs, challenges, and goals, and propose relevant solutions.

Collaboration with internal stakeholders:

• Stakeholder management: Liaise with internal stakeholders, such as delivery teams, to leverage existing customer case studies and tailor them effectively for prospective clients.
• Work closely with the Finance team to develop commercial models and pricing strategies for managed services proposals.
• Develop competitive pricing, by benchmarking pricing and effort estimation with industry standards.
• Provide guidance and thought leadership in solution design and architectural best practices across the EPS practice.

Required Skills and Experience:

• 10+ years of experience in CX solutions architecture and presales, with a focus on enterprise-level solutions.
• Proven track record in leading RFP responses, solution defense, and proposal development.
• Strong understanding of digital solutions, automation, and AI-driven capabilities.
• Experience with financial modeling, pricing strategies, and effort estimation.
• Excellent communication and presentation skills, with the ability to engage with C-level stakeholders.
• Excellent communication skills, with the ability to present complex solutions to technical and non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams and build strong relationships with internal and external stakeholders.
• Strong problem-solving skills and the ability to innovate with digital solutions.

Job Title: AI Architect
Location: Bangalore, India (Full-Time, On-site/Hybrid)
Job type: Full-time
Experience: 18+ Years
Domain: IT Services & Consulting / Captive Technology Centers 

Job Summary

• We are seeking a seasoned Principal AI Architect with 18+ years of experience to join our team in Bangalore.
• You will be responsible for defining the enterprise AI strategy, designing scalable, production-grade Artificial Intelligence and Generative AI solutions.
• You will serve as the technical authority, influencing C-suite stakeholders, mentoring high-performing teams, and ensuring our AI investments drive tangible business value. 

Key Responsibilities

• Strategic Vision: Architect and build comprehensive AI infrastructures and hardware solutions, ensuring alignment with overall business goals.
• GenAI & LLM Architecture: Design and deploy Generative AI applications, including RAG (Retrieval-Augmented Generation) systems, Vector Databases, and Agentic AI workflows.
• Solution Architecture: Create end-to-end AI pipelines, including feature stores, model training, deployment, monitoring, and retraining workflows (MLOps/LLMOps).
• Technical Leadership: Act as a subject matter expert (SME) to guide cross-functional teams in adopting best practices in AI, Machine Learning, and Deep Learning.
• Cloud & Integration: Lead integration of AI models with existing legacy enterprise systems using cloud-native services (AWS/Azure/GCP).
• Governance & Ethics: Ensure compliance with data security, privacy, and responsible AI practices (handling bias, model safety).
• Stakeholder Management: Influence senior executives and client stakeholders on AI roadmap adoption, ROI analysis, and vendor evaluation. 

Required Qualifications & Technical Skills

• Experience: 18+ years in software engineering, with at least 5-8 years specifically in AI/ML solution architecture.
• Generative AI: Expert-level understanding of LLMs (GPT, Llama, Mistral), Prompt Engineering, and Vector Stores (Pinecone, FAISS, Weaviate).
• Programming: Mastery of Python and its AI/ML ecosystem (TensorFlow, PyTorch, Scikit-learn).
• Architecture: Deep knowledge of Microservices, APIs, and containerization (Docker, Kubernetes).
• Cloud: Proficiency in Azure AI, AWS Bedrock, or Vertex AI.
• Domain Expertise: Prior experience in Banking/Financial Services (FS), Healthcare, or Retail is highly preferred.
• Education: Bachelor’s or Master’s degree in Computer Science, Data Science, or related quantitative field. 
• Exceptional communication and presentation skills, capable of explaining complex AI concepts to non-technical audiences.
• Proven capability to mentor senior engineers and lead cross-team initiatives.
• Strategic thinking with a strong focus on ROI and business impact. 

Why Join Us

• Work on cutting-edge Agentic AI and GenAI initiatives.
• Shape the AI strategy for global enterprise clients.
• High-visibility role with direct access to executive leadership. 

Job title: Delivery Manager – Healthcare & Life Sciences (HLS)
Location: Bangalore and Chennai
Experience: 10 – 15+ Years
Domain: Healthcare, Pharmaceuticals, Life Sciences (HLS)
Type: Full-Time

Role Overview

• We are looking for a seasoned Delivery Manager with 10-15 years of experience to lead complex HLS projects/accounts in Bangalore.
• The ideal candidate will be responsible for end-to-end service delivery, client relationship management, and driving technical excellence within the healthcare domain.
• You will oversee project planning, budget control, and ensure compliance with industry-specific regulations.

Key Responsibilities

• Account Delivery Management: Own end-to-end delivery for HLS accounts, managing multiple projects concurrently.
• Client Management: Act as the primary point of contact for stakeholders, ensuring high client satisfaction, managing expectations, and implementing improvements based on feedback.
• Project Governance: Define project scopes, manage milestones, monitor progress, and ensure timely delivery within budget.
• HLS Domain Expertise: Leverage knowledge of healthcare IT systems, patient data, or regulatory compliance to guide technical teams.
• Risk Mitigation: Anticipate risks, develop contingency plans, and handle escalations with professionalism.
• Team Leadership: Lead, motivate, and mentor cross-functional teams (including offshore/onshore), managing resource allocation and resolving conflicts.
• Operational Excellence: Improve service delivery processes, manage KPIs (SLA, TAT), and ensure adherence to quality standards.

Required Qualifications & Skills

• Experience: 10-15+ years in IT service delivery, with at least 3-5 years directly in the HLS domain.
• Domain Knowledge: Strong understanding of Healthcare IT, Clinical Trials, Life Sciences, or Health Insurance systems.
• Methodologies: Proven experience working in Agile/Scrum environments.
• Technical Understanding: Familiarity with software development life cycle (SDLC), application development, or data migration projects.
• Communication: Excellent client-facing and internal communication skills (verbal and written).
• Tools: Proficient in project management tools like JIRA, MS Project, and Agile planning tools.

Preferred Qualifications

• Relevant certifications: PMP, PRINCE2, or Certified Scrum Master (CSM).
• Experience in managing large-scale, complex, or transformation projects.

Why Join Us?

• Work in one of India’s leading technology hubs (Bangalore) with top-tier clients.
• Opportunity to lead high-impact projects in the growing HLS sector.

Job Description: Delivery Manager – BFSI (10-15 Years)
Location: Bangalore and Chennai
Job Type: Full-time
Experience: 10-15 Years
Industry: Banking, Financial Services, and Insurance (BFSI)

About the Role

• We are seeking a seasoned and high-energy Delivery Manager with 10-15 years of experience to drive excellence in our Banking and Financial Services IT portfolio.
• Based in Bangalore, you will be responsible for end-to-end delivery of critical projects, ensuring high client satisfaction, operational efficiency, and adherence to quality standards.
• You will manage large, distributed teams, foster innovation, and act as a strategic partner to our BFSI clients.

Key Responsibilities

• End-to-End Delivery Leadership: Own and manage the full delivery lifecycle of large-scale IT projects, including digital banking platforms, payment gateways, lending systems, or data analytics.
• Stakeholder Management: Act as the primary liaison between clients, internal leadership, and technical teams to ensure alignment with business goals.
• Operational Excellence: Drive project governance, including on-time, within-budget, and quality-focused delivery. Proactively identify risks and develop mitigation strategies.
• Team Leadership: Lead and mentor large, multi-disciplinary teams (50-100+ members) consisting of Project Managers, Tech Leads, Developers, and QA engineers.
• Financial & Performance Monitoring: Monitor financial performance, including project budgets, forecasts, margins, and utilization.
• Compliance & Security: Ensure strict compliance with information security, data governance, and regulatory requirements specific to the BFSI domain.
• Process Improvement: Implement Agile/Scrum/DevOps methodologies to drive continuous improvement, efficiency, and faster delivery cycles.
• Pre-sales Support: Collaborate with account teams to support solutioning and proposal development for new opportunities.

Required Skills & Qualifications

• Experience: Minimum 10-15 years of experience in IT project delivery, with at least 5-8 years specifically in the BFSI domain.
• Domain Knowledge: In-depth understanding of banking operations (Retail, Commercial, Lending, Payments, or Capital Markets).
• Technical Familiarity: Understanding of modern technologies (e.g., Cloud platforms – AWS/Azure, Java/Microservices, APIs, Databricks, or Mainframe).
• Project Management: Proven success in managing large, distributed onshore-offshore teams and complex delivery portfolios.
• Methodologies: Strong expertise in Agile, Scrum, and Waterfall methodologies.
• Tools: Proficiency in delivery management tools like JIRA, ServiceNow, or Azure DevOps.
• Soft Skills: Exceptional communication, negotiation, and conflict resolution skills, with a focus on client relationship building.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent.
• Certifications: PMP, CSM, SAFe, or ITIL certification is highly desirable.

Why Join Us?

Lead and grow with a highly motivated team in a fast-paced environment.

Work on bleeding-edge projects in the financial technology sector.

Job title: Full Stack Developer
Work Location: Chennai (Guindy)
Experience:  8+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Perform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conducting feasibility studies to ensure the product is up-to-date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 8+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express, Angular Material and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Proficient in various database management systems.
• Passionate about great technologies, especially open source
• Strong understanding of UI frameworks/languages such as Angular.
• Solid coding skills with the ability to guide teams through massive refactoring exercises and improve coding standards across large codebases.
• Experience developing cloud software services and an understanding of design for scalability, performance, security, and reliability.
• Experience in Angular Formly is a plus.
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web applications using JS Frameworks (Angular, etc.) and third-party libraries
• Experience with unit-test driven approach to development,.
• Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, continuous integration deployments (CI/CD), testing, and operations. Experience in AWS services such as Lambda, SQS, Redis, Elasticsearch is a plus – Optional
• Experience in Linux is a plus – Optional

Job title: Application Architect
Work Location: Chennai (Guindy)
Experience:  15+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the technology capabilities with pros and cons of identified options
• Architect, Design, Develop & Implement frameworks and application Software Components using Enterprise/Open Source technologies
• Design & Implement Application Architecture concepts and best practices (Tiers, Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity, Resource Utilization, Responsiveness), Information Security (Authentication, Authorization, Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services, including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and to develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issue
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 15+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with a heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, ExpressJS, ReactJS, JQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in Javascript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node ExpressJS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics
• Experience in NoSQL, Elasticsearch, Python, R will be Nice-to-have.
• Experience in Linux is a plus
• Experience in Data Modeling, Master Data Management will be Nice-to-have.