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585 openings found
Engineer
RRF-42861
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Customer success management, client management, communication skills
- Secondary Skill:
- tech
- Job Description:
- Fluent in Spoken & Written English, Basic troubleshooting skills and foundational ability to identify and resolve simple tech problems, by following basic steps and readily available instructions
- More..: Engineer
Engineer
RRF-42860
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Customer success management, client management, communication skills
- Secondary Skill:
- Tech
- Job Description:
- Fluent in Spoken & Written English, Basic troubleshooting skills and foundational ability to identify and resolve simple tech problems, by following basic steps and readily available instructions
- More..: Engineer
Engineer
RRF-42856
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Customer success management, client management, communication skills
- Secondary Skill:
- Communication
- Job Description:
- Fluent in Spoken & Written English, Basic troubleshooting skills and foundational ability to identify and resolve simple tech problems, by following basic steps and readily available instructions
- More..: Engineer
Engineer
RRF-42855
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- 34, tech
- Secondary Skill:
- 3, analysis
- Job Description:
- Fluent in Spoken & Written English, Basic troubleshooting skills and foundational ability to identify and resolve simple tech problems, by following basic steps and readily available instructions
- More..: Engineer
Engineer
RRF-42853
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Voice Support
- Job Description:
- • Clarify customer\"s requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to customer\"s needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet customers in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer customer\"s questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage customers effectively with proper grammar and enunciation. • Process refunds as needed.
- More..: Engineer
Team Lead
RRF-42850
- Experience Required(Yrs):
- 1 – 10
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Software troubleshooting
- Secondary Skill:
- Customer support
- Job Description:
- ? Drive and Manage performance of team on KPI’s ? Handling escalation that and agent/SME is unable to solve on product/process related queries ? Facilitate career development and growth for employees by following effective people management practices ? Responsible to contribute to organizational initiatives by developing specialized knowledge ? Ensure smooth, effective and continuous communication channel open for better employee relations ? Excellent analytical skills and people management skills ? Ability to think out of the box and extract performance for the team ? Should process excellent written and verbal communication skills ? Ensure compliance to all process and procedures in organization ? Monitors the CSR calls and gives feedback /coaching ? Responsible for team’s adherence to process and procedures. ? Needs to control attrition and absenteeism in the team ? Open to shifts and rotational weekly Off's
- More..: Team Lead
Engineer
RRF-42849
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Communication
- Job Description:
- The role of the Service Representative – Vonage, is to support Vonage Residential users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools, and following the processes established by Vonage to ensure a proper resolution and customer satisfaction.
- More..: Engineer
Engineer
RRF-42846
- Experience Required(Yrs):
- 1 – 10
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Software troubleshooting
- Secondary Skill:
- Customer support
- Job Description:
- • Provide frontline customer support for the Design domain across agreed support channels, using Cyncly processes, tools and knowledge assets. • Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible. • Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate. • Resolve issues directly wherever they fall within L1 scope; when escalation is required, escalate to L2 with a clear problem statement, evidence, steps already taken, urgency, customer impact and any relevant domain context. • Maintain strong ticket hygiene, documentation, SLA discipline and professional customer communication in English.
- More..: Engineer
Senior Engineer
RRF-42841
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Total 3 to 5 years’ Experience Work in 24*7 Shifts for PM Monitoring Comparing and checki ng threshold and graphical trend analysis for KPI degradation Experience on developing scripts/macros/codes for automation and Reporting (VBA, SQL, PL/SQL, .NET, BO) of reports and to remove manual intervention. Preferably hands on experience on multivendor Reporting & tools. Designing templates/queries to fetch raw data from oss as required Good knowledge in network performance KPIs of of 2G, 3G & 4G technologies (GSM, UMTS, HSPA) for multivendor as well as Transmission network elements Excellent Knowledge of RF KPIs, MSS KPIs, MAPA, TRAI/ DoT Reports. Generation/Validation of reports to ensure within SLA delivery 100% accuracy Responsible for Day to Day Deliveries of Performance Reports & lead day-to-day
- More..: Senior Engineer
Senior Engineer
RRF-42840
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Total 3 to 5 years’ Experience Work in 24*7 Shifts for PM Monitoring Comparing and checki ng threshold and graphical trend analysis for KPI degradation Experience on developing scripts/macros/codes for automation and Reporting (VBA, SQL, PL/SQL, .NET, BO) of reports and to remove manual intervention. Preferably hands on experience on multivendor Reporting & tools. Designing templates/queries to fetch raw data from oss as required Good knowledge in network performance KPIs of of 2G, 3G & 4G technologies (GSM, UMTS, HSPA) for multivendor as well as Transmission network elements Excellent Knowledge of RF KPIs, MSS KPIs, MAPA, TRAI/ DoT Reports. Generation/Validation of reports to ensure within SLA delivery 100% accuracy Responsible for Day to Day Deliveries of Performance Reports & lead day-to-day
- More..: Senior Engineer