Engineer
Job Description
• Provide frontline customer support for the Design domain across agreed support channels, using Cyncly processes, tools and knowledge assets.
• Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible.
• Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate.
• Resolve issues directly wherever they fall within L1 scope; when escalation is required, escalate to L2 with a clear problem statement, evidence, steps already taken, urgency, customer impact and any relevant domain context.
• Maintain strong ticket hygiene, documentation, SLA discipline and professional customer communication in English.
• Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible.
• Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate.
• Resolve issues directly wherever they fall within L1 scope; when escalation is required, escalate to L2 with a clear problem statement, evidence, steps already taken, urgency, customer impact and any relevant domain context.
• Maintain strong ticket hygiene, documentation, SLA discipline and professional customer communication in English.
Required Skills
Primary skills
- Software troubleshooting
Secondary skills
- Customer support
Job overview
- Job title
- Engineer
- Reference ID
- RRF-42846
- Location
- Chennai, Tamil Nadu, India
- Experience
- 1 – 10 Yrs
- Qualification
- Any Degree
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