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Team Lead

Job Description

? Drive and Manage performance of team on KPI’s
? Handling escalation that and agent/SME is unable to solve on product/process related queries
? Facilitate career development and growth for employees by following effective people management practices
? Responsible to contribute to organizational initiatives by developing specialized knowledge
? Ensure smooth, effective and continuous communication channel open for better employee relations
? Excellent analytical skills and people management skills
? Ability to think out of the box and extract performance for the team
? Should process excellent written and verbal communication skills
? Ensure compliance to all process and procedures in organization
? Monitors the CSR calls and gives feedback /coaching
? Responsible for team’s adherence to process and procedures.
? Needs to control attrition and absenteeism in the team
? Open to shifts and rotational weekly Off's

Required Skills

Primary skills

  • Software troubleshooting

Secondary skills

  • Customer support

Job overview

Job title
Team Lead
Reference ID
RRF-42850
Location
Chennai, Tamil Nadu, India
Experience
1 – 10 Yrs
Qualification
Any Degree

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